Graduate Trainee – Customer Service at Trufoods
Employer: Trufoods Ltd
Location: Nairobi, Kenya
Application Deadline: 28th September 2025
About the Role
Trufoods, a leading FMCG company behind trusted brands such
as Zesta, Kenylon, Choco, Sunfresh Sauce, and Golden Biscuits, is seeking a
motivated and enthusiastic Graduate Trainee – Customer Service. This
opportunity offers a strong foundation in customer experience and relationship
management, opening the door to a rewarding career in the FMCG industry.
Key Responsibilities
- Handle
customer inquiries via phone, email, or in person in a professional and
timely manner.
- Provide
accurate information and resolve customer issues efficiently.
- Record
and update customer interactions in the company’s CRM system.
- Escalate
complex concerns to senior team members when necessary.
- Process
orders and respond to quotation requests.
- Maintain
accurate records of customer interactions, transactions, comments, and
complaints.
- Track
customer performance by monitoring and evaluating sales purchase trends,
with a focus on key categories and overall targets achievement.
- Contribute
to team performance goals while ensuring a high level of customer
satisfaction.
Minimum Qualifications
- Recent
graduate with a Degree or Diploma in Business, Sales, or a related field.
- Strong
communication and interpersonal skills.
- Good
negotiation skills and ability to maintain strong customer relationships.
- Proficiency
in MS Office (Word, Excel, PowerPoint, Outlook).
- Male
candidates are encouraged to apply.
How to Apply
Interested candidates should submit their application and
updated CV to: hr@trufoods.biz Deadline: 28th September
2025
About Trufoods
Trufoods is one of Kenya’s trusted food manufacturing
companies, known for bringing families and communities together with a wide
range of household brands, including Zesta, Kenylon, Choco, Sunfresh Sauce, and
Golden Biscuits.