Senior Data Analyst at CloudFactory
Role Summary
As a Senior Data Analyst, you will independently deliver
structured analytical interpretation across client workstreams and selected
enterprise priorities within Enterprise QSE. You will work closely with
stakeholders across Quality, Delivery, Workforce, Finance, Technology, and
related functions to apply statistical reasoning, hypothesis-driven analysis,
and practical analytical techniques to identify performance risk, explain
operational instability, and strengthen decision-making. This role is well suited
to someone who can operate confidently in ambiguous environments, move beyond
reporting into diagnosis and insight generation, work effectively in
spreadsheet-heavy operating contexts, and contribute to stronger analytical
discipline across the function.
Responsibilities
Advanced Performance Analysis
- Conduct
multi-dimensional analysis across accuracy, throughput, SLA adherence,
workforce trends, queue performance, and financial or service-risk
indicators.
- Distinguish
natural performance variation from meaningful deviation using structured
analytical methods.
- Identify
likely drivers behind quality dips, adjustment spikes, instability
patterns, and workstream deterioration.
- Use
segmentation to isolate patterns across worker groups, task types, shifts,
workflows, or use cases.
- Provide
clear analytical summaries and practical recommendations to Quality and
Delivery leadership.
Statistical Analysis & Performance Risk
Interpretation
- Apply
practical statistical methods to test hypotheses, compare performance
segments, and assess whether observed patterns are meaningful.
- Use
sound reasoning around variance, distributions, trend interpretation, and
sampling when analyzing operational data.
- Support
structured intervention analysis where process or workflow changes need to
be evaluated.
- Translate
statistical findings into practical implications for operational
stakeholders.
Sampling Design & Measurement Integrity
- Design
and refine sampling approaches for system accuracy measurement,
performance validation, and targeted investigations.
- Ensure
sampling methods are representative, consistent, and aligned to the
analytical purpose.
- Validate
accuracy calculations, sample assumptions, and interpretation logic used
in reporting and governance.
- Strengthen
confidence in accuracy measurement practices across workstreams.
Workstream Performance Signals
- Contribute
to the definition and refinement of leading and lagging indicators at
workstream level.
- Identify
early signs of SLA instability, quality deterioration, throughput stress,
rework patterns, or mismatch between internal metrics and client-observed
outcomes.
- Improve
the usefulness of internal performance measures in reflecting actual
service experience.
- Contribute
analytical support to at-risk workstream monitoring and related risk
reviews.
Reporting Logic & Data Reliability
- Build,
validate, and improve dashboards, analytical views, and metric logic
across workstreams.
- Use
strong SQL and practical Python or R skills to extract, join, validate,
and analyze raw operational data.
- Build
and maintain advanced spreadsheet-based analytical models, formulas,
validation logic, and lightweight scripts where reporting, control, or
investigation workflows still rely on Google Sheets or Excel.
- Identify
structural data gaps, inconsistent metric definitions, and reporting
weaknesses that reduce trust in outputs.
- Partner
with relevant teams to improve data quality, reporting consistency, and
calculation clarity.
Cross-Functional Analytical Partnership
- Partner
with Quality, Delivery, Workforce, Finance, and Technology stakeholders on
complex performance-related analysis.
- Translate
analytical findings into clear, actionable recommendations for business
and operational leaders.
- Support
enterprise initiatives such as RCA improvement, workflow redesign,
incident analysis, and automation-related performance review through
structured analysis.
- Operate
effectively in ambiguous environments where data quality, definitions, or
system logic may still be evolving.
Capability Support & Analytical Discipline
- Provide
review support, practical guidance, and analytical quality checks for
junior analysts where needed.
- Help
strengthen consistency in documentation, metric interpretation, and
reporting logic across the team.
- Apply
structured problem-solving methods, including DMAIC where relevant, to
improve analytical repeatability and quality.
- Contribute
to stronger statistical literacy and analytical consistency within
Enterprise QSE through coaching, examples, and review feedback.
Requirements
Must-Have
- 4–5
years of relevant experience in data analytics, business intelligence,
performance analytics, or a related analytical role, ideally within
operational, service, or production environments.
- Strong
SQL skills, including joins, aggregations, trend analysis, and analytical
querying.
- Hands-on
experience using Python or R for data analysis, investigation, and
manipulation.
- Strong
spreadsheet capability, including advanced formulas, nested logic, lookup
and array functions, cross-sheet modeling, validation controls, and
lightweight scripting or automation in Google Sheets or Excel.
- Solid
understanding of variance, distributions, sampling, and practical
statistical interpretation.
- Ability
to structure ambiguous operational problems into hypotheses, analysis
paths, and recommendations.
- Ability
to interpret leading and lagging indicators in operational performance
environments.
- Ability
to explain complex analysis clearly to non-technical stakeholders.
- Confidence
working independently in evolving, ambiguous, and data-maturing
environments.
Nice to Have / Preferred
- Experience
designing or improving sampling and accuracy measurement approaches.
- Exposure
to intervention analysis, forecasting, or performance risk monitoring.
- Familiarity
with BI tools such as Looker, Tableau, or Power BI.
- Experience
improving dashboard logic, reporting standards, or metric governance.
- Lean
Six Sigma Yellow Belt or Green Belt, or familiarity with structured
problem-solving methods.
- Relevant
certifications such as Microsoft Data Analyst Associate (PL-300), advanced
SQL certification, or statistical analysis coursework/certification.
Senior Service Operations Specialist at CloudFactory
Role Summary
This role operates under general direction and manages its
own planning, prioritization, and execution of work. The Senior Service
Delivery Specialist oversees operational performance for assigned workstreams
or functional areas, handling a blend of routine, complex, and non-routine
tasks.
You will analyze capacity and workload trends, identify
risks or gaps, and inform adjustments that strengthen predictability and
performance. You will support process redesign, contribute to improved
workflows, and participate in incident coordination, providing root-cause
insight and recommending follow-up actions.
The role requires clear communication of trends, risks, and
recommendations to stakeholders, along with active contribution to knowledge
sharing within and across workstreams. You will also provide guidance to less
experienced team members, uphold corporate policies and InfoSec standards, and
model behaviors aligned to CloudFactory’s Culture Code.
Work Schedule Requirement
This role requires working non-standard hours. The schedule
includes two weekend days and three weekdays, with night shift coverage as part
of the rotation. Candidates must be willing and able to work weekends and night
hours as part of the core expectations.
Behavioral Expectations
You are expected to take ownership of your work, think
analytically, communicate with clarity, collaborate well with others, adapt to
change, and uphold CloudFactory’s Culture Code and compliance standards.
Strategic Responsibilities
- Operational
Performance and Planning
- Operate
with general direction, independently planning and prioritizing day-to-day
activities.
- Oversee
operational performance for assigned workstreams, maintaining visibility
into key metrics and emerging risks.
- Analyze
capacity and workload trends, identifying gaps and informing adjustments
that support delivery stability and improvement.
- Communicate
insights, trends, risks, and recommendations to stakeholders to support
sound decision-making.
Problem Solving and Issue Management
- Use
structured problem-solving frameworks to address operational challenges
and determine the appropriate level of escalation.
- Participate
in incident coordination by gathering information, supporting root-cause
analysis, and recommending follow-up improvements.
Process Improvement and Workflow Enhancement
- Contribute
to process redesign initiatives that strengthen efficiency,
predictability, and data accuracy.
- Support
implementation of updated workflows and help embed improved operational
practices across workstreams.
Knowledge Sharing and Documentation
- Facilitate
knowledge sharing within and across workstreams by contributing to
documentation, playbooks, and best-practice material.
- Help
maintain process accuracy and consistency by ensuring updates are captured
and communicated.
Team Contribution and Peer Guidance
- Provide
guidance and informal coaching to less experienced colleagues to build
capability and support consistency.
- Contribute
to a collaborative, high-performing team environment by sharing insights,
supporting discussions, and modelling strong operational habits.
- Uphold
corporate policies, InfoSec requirements, and organizational values in all
aspects of work.
Requirements
- Bachelor’s
degree or equivalent experience in a relevant field.
- Experience
in service delivery or operations roles is an advantage.
- Strong
analytical, planning, and organizational skills.
- Ability
to communicate clearly and build strong working relationships.
- Comfortable
working across varied tasks in a dynamic environment.
Competency Requirements
- Communication
- Collaboration
and Teamwork
- Stakeholder
Management
- Problem
Solving and Decision Making
- Change
Management
- Data
Analysis and Interpretation
- Risk
Management
- Strategic
Thinking
- Leadership
(informal guidance of peers)
Associate Linguist at CloudFactory
Role Summary:
The Associate Linguist will be responsible for interpreting
focus sentences within source content and extracting minimally-complete,
non-ambiguous claims (propositions). In addition, the role involves analyzing
and visually diagramming the grammatical structure of English sentences. It
requires strong expertise in English grammar and the ability to apply sentence
diagramming rules. By leveraging sentence diagramming, the specialist will
ensure precise and unambiguous claims are extracted from text.
Key Responsibilities:
- Develop
basic training materials to support labeler training.
- Conduct
training sessions for labelers and reviewers.
- Perform
periodic quality reviews to ensure labeling compliance with guidelines and
address any areas of confusion.
- Facilitate
Q&A sessions with annotators and reviewers.
- Proactively
identify and document edge cases, communicating them to both the client
and labelers.
- Collaborate
with project leaders and data managers on labeling quality metrics.
Requirements
Essential:
- Bachelor’s,
Master’s, or PhD in English Language, Literature, or Linguistics
- Strong
understanding of English grammar, including parts of speech (nouns,
pronouns, verbs, adjectives, adverbs, prepositions, conjunctions,
interjections), and their functions in sentences.
- Expertise
in sentence structure analysis, including subjects, predicates, objects,
and complements.
- Demonstrated
proficiency in sentence diagramming to clarify complex linguistic
structures.
- Proficiency
in strong grammatical and semantic analysis to clarify complex linguistic
relationships.
- Excellent
analytical and interpretive skills for extracting claims and meaning from
complex texts.
- Prior
experience in linguistic, grammatical, and semantic analysis, including
resolving ambiguity and handling complex edge cases.
Preferred:
- Experience
in linguistic annotation, content analysis, or similar fields requiring
precise text interpretation.
- Familiarity
with various types of phrases and clauses (e.g., prepositional, gerund,
infinitive, independent, dependent) and their diagramming.
- Other
potential backgrounds could include Technical Writing, NLP Researcher, and
linguistics.
- Proficient
in using the Google Drawing tool to create sentence diagrams.
Other information:
- 1
month contract with a possibility of extension based on the project
demands
- Kenya:
- You
will initially be required to work from 4:00 PM to 12:00 AM
(midnight) EAT to align with the US-based team, for
a total of 8 hours per day. After completing the training
period, you will be able to transition to working during your local
daytime hours.
- Philippines:
- You
will initially be required to work from 9pm – 5am PHT to
align with the US-based team, for a total of 8 hours per day.
After completing the training period, you will be able to transition to
working during your local daytime hours.
MEP Domain Expert at CloudFactory
About the Role
We are seeking MEP (Mechanical, Electrical, Plumbing) domain
experts with demonstrated experience working with US construction documentation
and standards to support high-accuracy annotation and data preparation for
construction product and document intelligence workflows.
This is a desk-based analytical role focused on interpreting
US-region technical documentation and extracting structured data with
precision.
What You’ll Do
Review and interpret:
- Product
models, SKUs, variants, families
- Manufacturer
and distributor product data
- Construction
documents (specifications, data sheets, plans, schedules)
Accurately extract and validate:
- Model
numbers
- Manufacturers
- Technical
attributes
- Performance
specifications
- Catalog
references
Work with:
- Technical
catalogs and data sheets
- Lind
drawings and plans
- Construction
schedules and bid documents
- BIM-related
documentation
Conduct independent research using:
- Manufacturer
websites
- Distributor
platforms
- Construction
reference resources
Requirements
- Bachelor’s
degree in Civil, Mechanical, or Electrical Engineering
- 1 to 3
years of experience in one of the following:
- MEP
design or consultancy
- MEP
product sales or technical specification roles
- Technical
documentation or engineering support
- Experience
working with US construction documentation, including one or more of:
- US
specifications (CSI MasterFormat)
- US
electrical standards (NEC)
- ASHRAE
standards
- UL
listings and compliance references
- US
HVAC or plumbing product documentation
- US-based
project plans and schedules
- Strong
understanding of MEP systems and components, technical documentation
formats, product specifications and engineering attributes
- High
attention to detail and structured analytical thinking
Preferred:
- Prior
experience in technical or domain-specific annotation
- Exposure
to AI/ML data preparation or structured data validation
Junior Accountant at CloudFactory
Role Summary
The Junior Accountant will handle daily financial tasks,
including recording transactions, reconciling accounts, and preparing reports.
They will also assist with tax and audit processes to maintain accurate
financial data and ensure compliance.
Key Stakeholders:
- Senior
Accountants: They will provide guidance and support for
accounting tasks.
- Finance
Managers: They oversee the finance team and ensure financial
operations run smoothly.
- Internal
& External Auditors: Collaborate during audits to ensure
compliance.
- Tax
Specialists: Work together for accurate tax filings and
compliance.
- Department
Managers: Collaborate on budgeting and tracking departmental
expenses.
- Suppliers/Vendors: Handle
accounts payable and payment processes.
- HR: Coordinate
payroll and benefits accounting.
- Banks: Assist
with reconciliations and payment processing.
- Regulatory
Bodies (e.g., KRA): Ensure tax compliance and filing
requirements.
Responsibilities:
- Bookkeeping: Ensure
correct invoices for customers have been raised and correct vendor bills
have been processed within the credit terms/contract vendor payment
- Financial
Reports: Support the preparation of weekly, monthly, and
annual financial statements.
- Accounts
Payable & Receivable: Manage invoice processing, and
payments, and reconcile accounts.
- Bank
Reconciliation: Regularly reconcile bank statements with
accounting records and resolve discrepancies.
- Tax
Preparation: Ensure compliance with relevant accounting
standards, regulations, and company policies, and prepare and file tax
returns accurately and on time.
- Auditing: Support
internal and external audits by organizing financial documents.
- Administrative
Support: Perform general administrative duties such as
filing, organizing documents, and responding to inquiries on the support
ticketing system, including petty cash management.
- Internal
Controls: Support the organization in maintaining the
reliability and integrity of financial information through adherence to
established policies, procedures, and controls by understanding and
actively participating in internal control processes.
- Assisting
Senior Accountants: Provide backup and support for senior
accounting staff.
Requirements
Skills Required:
- Accounting
Software: Proficiency in Accounting tool- NetSuite
- Attention
to Detail: Accuracy in financial transactions and account
reconciliation.
- Kenyan
Tax Knowledge: Understanding of VAT, WHT, PAYE, corporate tax
laws, and KRA processes.
- Bookkeeping: Ability
to manage and record financial transactions and maintain ledgers.
- Analytical
Skills: Review and interpret financial data to spot
discrepancies.
- Time
Management: Ability to meet deadlines, especially during key
periods.
- Communication: Strong
verbal and written skills for interacting with team members.
- Organization: Manage
large volumes of financial data efficiently.
- Problem-Solving: Identify
and resolve issues in financial records
Skills in Google Sheets for data analysis, creating
spreadsheets, and generating reports is a must.
Experience Required:
- Education: Bachelor’s
in Accounting/Finance; CPA (Kenya) certification is a prerequisite.
- Work
Experience: At least 3 years of experience in accounting with
experience in accounts payable/receivable, bank reconciliation, reporting,
and payroll.
- Accounting
Standards: Familiarity with IFRS and Kenyan financial standards.
- Auditing: Exposure
to internal or external audits.
- Tax
Knowledge: Experience with VAT, WHT, PAYE, and KRA tax filings.
Benefits
- Great
Mission and Culture
- Meaningful
Work
- Market
competitive salary
- Quarterly
variable compensation
- Hybrid
Working Model
- Comprehensive
medical cover
- Group
life insurance
- Personal
development and growth opportunities
- Office
snacks and lunch
- Periodic
team building and social events
Security Operations Analyst at CloudFactory
Responsibilities:
- Manage
and maintain the portfolio of IT Security tools in operation at
CloudFactory, keeping track of security events and remediating security
related issues where possible.
- Maintain
compliance standards in support of security controls for endpoint devices
across CF (e.g AV, Patch mgmt etc).
- Review
and test system, web and mail policies, always seeking to reduce risk
through strong DLP, encryption and security posturing (when possible).
- Baseline
user security according to our published security policies ( Acceptable
use, Password Policy etc). Provide feedback to relevant parties in regard
to policy update requirements or policy compliance issues.
- Support
and assist in the management of security related issues via our internal
tools (ITSM, Risk Register) whilst following the appropriate escalation
channels.
- Stay
informed of security related news, industry trends and vendor updates to
provide expertise around new security developments, reported breaches and
emerging vulnerabilities across the industry.
- Help
to maintain strong communication channels to the wider business to help
ensure that staff are well informed of security vulnerabilities, online
threats and growing security trends.
- Help
to educate and raise user awareness in effective security practices,
identify training platforms and education opportunities to widen
information security awareness and knowledge.
- Support
business endeavours in achieving and adhering to industry-led security
standards (ISO27001, SOC2 etc).
- Provide
functional knowledge and guidance in relation to operations and controls
to support the wider business and our Clients.
- Identify
and highlight security gaps, weaknesses and opportunities for
improvement.
Process and Policy
- Assist
in supporting the internal and external audits process, through info
gathering and action tracking.
- Support
the development of key security processes; business impact assessments,
security response plans and end user security policies.
- Help
to maintain the InfoSec document portal, working to ensure that document
control standards are met
- Work
with the IT Service Delivery function to ensure that risks are being
recorded within the relevant Risk Register whilst making sure to log and
track risks that emerge from scans, audits etc.
- Work
to champion the presence of the risk register to ensure that internal
staff are mindful of the need to report any form of operational or system
risk which may impact the business.
- Maintain
a good awareness of data privacy regulations such as GDPR, HIPAA etc
whilst helping to ensure that the business adheres to good practise and
defined processes.
- Produce,
maintain and manage policy documentation. Addressing any policy gaps and
advising the business over policy use.
Requirements
- KITSM
background with good exposure to the ITIL framework
- Broad
IT knowledge with strong awareness of Network, Cloud and Infrastructure
technologies and concepts.
- Have a
good understanding of IT security concepts within each layer of a business
environment. (From Endpoint to Edge)
- A
strong aptitude towards learning and discovery
- Able
to take technical ownership over a given task\project.
- Advanced
analytical and structured problem solving abilities.
- Flexibility/Adaptability:
fast to respond, thinks on feet, track record of adapting, thinking
outside the box, open mind to new tools and changing processes
- Ideas
generator and innovator: always asking Why? How?
- Self-starter
requiring little supervision to complete tasks independently, curious,
self-developer
- Can
work across different business functions, communicating at all levels and
can demonstrate strong collaboration skills to achieve set
goals\objectives
- Good
written and verbal communication skills with proven ability to write
highly technical reports and documentation
- Being
able to explain complex issues in simple terms.
Financial Analyst at CloudFactory
As a Financial Analyst, you will play a key role in
conducting detailed profitability analysis, as well as supporting the financial
planning, budgeting, and forecasting processes. You will work closely with
Finance leaders and collaborate with cross-functional teams to deliver
financial insights and analytical support to drive strategic decision-making.
This is an exciting opportunity to grow professionally while contributing to a
mission-driven organization.
Responsibilities:
Financial Planning & Analysis
- Assist
with the company-wide budgeting and forecasting process.
- Act as
a system administrator for the FP&A tool (Abacum). Manage integrations
and datasets within the tool, create custom reports and spaces for
functional owners, and maintain and update sophisticated models in the
FP&A tool.
Gross Margin Analysis
- Own
the end-to-end monthly gross margin calculation and analysis for all
workstreams, ensuring accuracy and timeliness.
- Partner
with cross-functional teams to ensure all workstream-related costs,
including technology and cloud computing expenses, are accurately and
timely tracked and allocated.
- Lead
the evaluation, setup, and improvement of a new system implementation for
Project Accounting.
- Conduct
a detailed variance analysis of the cost of revenue and gross margin by
client. Summarize and present key trends, findings, and potential risks to
leadership.
- Track
Sector performance against plans and targets. Support the Sector team in
creating, analyzing, and recommending plans to improve Sector gross
margins.
Reporting & Performance Monitoring
- Develop
and maintain comprehensive reports and Tableau dashboards to track key
performance indicators (KPIs), including company unit economics.
- Report
on actual financial performance against quarterly targets, highlighting
and analyzing key variances.
Strategic & Ad-Hoc Analysis
- Support
the pricing analysis process and the creation of financial plans of
records for new business proposals and expansion opportunities with
existing clients. Track variance against financial plans and report key
findings to the leadership team.
- Create
robust forward looking financial models and perform in-depth ad-hoc
analyses on various business aspects to support leadership with
data-driven strategic and operational decisions.
Requirements
- Strong
analytical mindset with significant experience in a similar role.
- Solid
understanding of core Financial and Accounting processes, particularly
P&L drivers and unit economics.
- Strong
business partnering skills with the ability to quickly build relationships
and engage effectively with stakeholders at all levels.
- Advanced
Financial Modelling skills with proficiency in Excel/Google Sheet Skills.
- Strong
organisational and time management abilities with the ability to handle
working under pressure and meeting tight deadlines.
- Adaptable,
proactive, and able to thrive in a fast-paced environment.
- Degree
in Business, Finance, Accounting, Economics, or a related field
- Prior
experience in FP&A/Financial Analysis setting, with familiarity
in FP&A systems and Data Visualization tools is a plus.