Internship | Job Vacancies at Rentokil Initial

Sales Trainee Initial Hygiene at Rentokil Initial

At Rentokil Initial, we believe in our “Promote from Within” philosophy. We are looking for ambitious and driven individuals to join our Sales Trainee Program, a fast-track initiative designed to build our next generation of top-performing Sales Consultants.

This is not a typical entry-level job. It is a paid, structured apprenticeship where you will be a key part of our strategic talent pipeline. Think of yourself as a “Sales Consultant on the bench”—you will be trained, mentored, and prepared to step directly into a full consultant role as soon as a position opens in one of our key branches. We are investing in you for the long term.

Your Journey with Us

Phase 1: The Training Program Your journey begins with a comprehensive training program to build your skills in our services and sales methodology. Following this, you will be given clear, measurable assignments that contribute directly to our branch operations, allowing you to learn and grow through hands-on experience.

Phase 2: The Goal – The Sales Consultant Role The entire program is designed to prepare you for the responsibilities of a Sales Consultant. In this future role, your mission will be to drive business growth. Your key responsibilities will include:

Identifying, pursuing, and developing new business opportunities from existing and potential customers.
Upselling and cross-selling our full range of services to meet client needs.
Closing sales by articulating solutions effectively and demonstrating superior value over our competitors.
Building strong, lasting professional relationships aimed at retaining existing clients.
Serving as a key source of market intelligence by monitoring and advising management on competitor activity.

Essential Requirements:

A valid Driving License with driving experience is considered a strong advantage. Please note that a license is required for promotion to the Sales Consultant role, which includes a company car.
Proven experience in a sales or customer-facing role with a demonstrated ability to generate leads.
Absolute willingness and flexibility to be based in Nairobi

Personal Attributes:

An unwavering ambition to build a long-term, successful career in sales.
A high level of self-drive, initiative, and a goal-oriented mindset.
Resilience and optimism in the face of challenges.
Excellent interpersonal and communication skills.

Education:

A formal degree or diploma is not a mandatory requirement. If you have the drive, the experience, and the right attitude, we want to hear from you.

Sales Consultant – Initial Hygiene (Nairobi) at Rentokil Initial

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms – across all sectors and industries where our customers look to us for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Kenya Nairobi and initial Hygiene Depertment.

Key Responsibilities

Visit potential/existing customers to demonstrate all the services and products offered by the Company.
Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
Mediate the price increase process with the clients
Undertake debt collection and maintain your customers within agreed credit terms
Meet the desired and agreed sales target on a monthly basis
Maintain and manage a healthy sales pipeline and meet the calls per day target
Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
Carry out account management for allocated customers in line with procedure and best practice
Monitor the day-to-day commercial performance of each account within your territory.
Support the tendering teams with customer surveying and quotation process
Actively support the conversion of sales leads
Partake in and support marketing activities in line with the strategy
Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

Establish SMART objectives for self and others
Be enthusiastic and work with energy to achieve company standards and goals
Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
Plan, organise and prioritise workload effectively Act Commercially

Key requirements

A diploma or degree qualification in any business course
A good grasp of the Company’s products and services
minimum of 2 years experience in Direct or Field sales
Strong selling skills
Demonstrated ability to generate leads
Self-drive and initiative in current role
Valid driver’s licence, with a minimum of 2 years experience
Any relevant tertiary education

Service Team Leader – Mombasa Branch at Rentokil Initial

Requirements:

A Vacancy has become available for the position of Service Team Leader in our Kenya business, located in Mombasa. The primary duty of this role is to guide, organize, and cultivate a driven team of individuals and teams, ensuring that they deliver exceptional service to our customers. Additionally, the role focuses on optimizing branch service performance and ensuring compliance with all internal and external policies and legislative regulations.

Your day-to-day responsibilities will include:

Agree individual and team service targets with Branch Manager in order to deliver the Branch’s/ Company’s business goals.
Manage a team of service colleagues comprising Service Programers, Supervisors, and Technicians to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each direct report to direct performance against targets, including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
The Team Leader is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment – documented process)
Participate in the support or re-training of personnel – (service, sales, QA & admin), as well as training / retraining of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA.
Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance.
Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
Ensure that all customers are serviced on time by managing the Service Programmers and service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client level should also be recorded and communicated to the Branch Manager & Customer Retention Officer.
Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.
Ensure effective and timely communication across the team by holding regular team meetings (minimum monthly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA).
The Team Leader must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements.
Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (Including vehicle, Personal Protective Equipment, Personal Protective Clothing, Respiratory Protective Equipment, & general equipment as applicable).
Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
Ensure that all direct reports, and Technicians’ qualifications and registrations are relevant and valid at all times. Encourage all technicians to further their studies and improve their qualifications. Manage and administer records accordingly.
Manage and maintain service data – using all facilities, resources and reports available – to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and plan as required. (iCABS / Progress)
Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets.
Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager.
Spend infield time with service staff / customer facing tasks – to maintain a high level of morale and quality

Do you have what it takes? If you want to be considered for this role you will need:

Relevant Tertiary Education advantageous
Excellent planning and organisational skills
3 years Supervisory / Management experience (preferably within the services sector)
Customer Care experience advantageous
Valid driver’s license
Numerical acumen
Computer literate
Persuasiveness/good interpersonal skills
Hunter & Target Driven
Competitive nature with tenacity and resilience to stress
Integrity/reliability
Strong ownership & responsiveness
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels

Sales Trainee at Rentokil Initial

At Rentokil Initial, we believe in our “Promote from Within” philosophy. We are looking for ambitious and driven individuals to join our Sales Trainee Program, a fast-track initiative designed to build our next generation of top-performing Sales Consultants.