GSC Market Logistics Specialist at Pfizer
ROLE SUMMARY
Coordinate all incoming shipments and works to improve
supply chain processes for our organization. Ensuing that all supply chain
business activities are executed timeously and proficiently.
Management of a Customer Sales Order from receipt until
product delivery through a streamlined and competent process flow (including
entering of order in PRIME, preparation of required shipping documents,
invoices, import permits, SAP systems execution, returns, credit notes, etc.)
Collaborate with Market Supply Chain Planning Manager to
develop accurate demand plans
Identify cost-saving opportunities in procurement,
warehousing, and distribution Analyze and improve supply chain workflows to
reduce waste and inefficiencies
ROLE RESPONSIBILITIES
Logistics co-ordination
- Communicate
with supply chain colleagues and freight forwarders to optimize shipping
activities until 3PL warehouses deliveries.
- Daily
updating of the shipping register with upcoming shipments, pre- alerts and
delivery status
- Support
by performing track and trace activities on all upcoming shipments
- Clearing
instruction completion and share with Freight forwarder
- Prepare
Invoice documentation for processing readiness
- Ad Hoc
queries / shipment follow-up for invoices or other shipment related
requests
- Save
and archiving of all shipping documents.
Inventory & Sales support
- Requesting
of import permit numbers
- Support
with GTS production system management update for product license and
classification
- Maintenance
of import permit tracker
- Record
all transportation deviations received from the LSP on QTS system
- Perform
daily sales validation checks is done between LSP and Pfizer
- Ensure
missing customer and pricing is shared with relevant stakeholders
- Support
with Sales reconciliation to ensure sales alignment between LSP and Pfizer
monthly
- Raise
tickets to address any SAP or LSP system errors identified.
- Support
with required sales/inventory corrections
- Support
with generating monthly sales report to Commercial and for compliance
reporting
- Compile
a quarterly Free Goods Review report for review and sign-off by Finance
and Market Supply Chain Planning Manager
Procure to payment support
- Support
with vendor creation and GSC purchase order processing
- Update
LSP Invoice tracker and vendor invoice query support
- Support
by raising critical business payment when required for EAR
- Management
of the Shipping tracker Customer Service
- Deliver
on Time as per Purchase Order (if product is available / not applicable
for stock-out products)
- Entering
Order in Prime for export markets and SAP for local market Kenya
- Minimum
Lead Time to Customer
- Import
Permit Lead Time (follow up efficiency)
- Accuracy
of SAP Inventory (corrections completed in the system required at order
processing stage)
- Timely
and Accurate Documentation (including Invoice, Shipping documents, Customs
Bill, Proof of Delivery, Certificate of Analysis, any market specific
document) – traceability of documentation (system and physical)
- Cost
Optimization (through finding efficiencies in process, consolidation, mode
changes, waste reduction, etc.)
- Monthly
/ bi-weekly update to customer (as defined by market sensitivity and size)
of no-stock products (order, quantity, availability, etc.) and business
colleagues (as relevant)
- Interface
with Supply Planning and Logistics Team to align on customer orders
(pending orders, backorders, priority orders, allocations, etc.) in
ensuring minimum no-stock, minimal penalty on customer orders
- Timely
processing of customer product returns and tender claims
- Proactively
address and resolve customer complaints related to delayed shipments,
pricing errors, or incorrect deliveries to ensure customer satisfaction
- Coordinate
with internal stakeholders (Commercial, Logistics, Finance) to resolve
customer issues and ensure seamless service delivery
- Actively
track and measure customer satisfaction, using feedback todrive process
improvements
Compliance
- Execute
/ Liaise Warehousing and Distribution processes, tasks and documentation
in compliance with – Goods Distribution Practice (GDP) regulations,
Pfizer’s Supply Chain Quality Agreement(s) for Logistics Service
Providers, Pfizer minimum standards of care (EH&S, BCP, DG,
Controlled, Global Security), FMD/Serialisation mandate, Global Trade
compliance, FCPA guidelines, and all applicable Global and Local policies
and regulations – to maintain the quality and integrity of the
distribution supply chain.
QUALIFICATIONS
Technical skills
- BS/BA
Degree or Diploma required. Preferably in the fields of Supply Chain,
Logistics Management, Industrial Engineering or alike
- Role/Market
Specific: Minimum of 3–5 years of experience in supply chain, planning, or
related fields
- Experience
leading business review with external partners
- Experience
leading cross-functional team projects
- Demonstrated
business acumen, industry, and product knowledge; including trends,
competitive landscape and industry best practices which can impact the
business
- Operational
Excellence experience
- Experience
in Pharma industry considered an asset
- CPIM
or CSCP certification by APICS is preferred
Soft skills
- Strong
communication and presentation skills, ability to interact with
cross-functional teams and external stakeholders
- Ability
to interpret/ analyze data, draw meaningful conclusions and influence key
stakeholders by presenting comprehensive solutions and recommendations.
- Detail-oriented
with strong organizational and problem-solving abilities
- Ability
to multitask in a fast-paced environment
System and digital
- ERP
system – SAP and Kinaxis
- Ability
to use digital dashboards for data analysis (Tableau, BI, IQVIA,.)
PHYSICAL/MENTAL REQUIREMENTS
- Strong
communication and presentation skills, ability to interact with diverse
and complex audiences
- Ability
to interpret/ analyze data, draw meaningful conclusions and influence key
stakeholders by presenting comprehensive solutions and recommendations.
OTHER INFORMATION
Works closely with:
Commercial Country Leads, Commercial Category Leads,
Regulatory, SCQ, Finance, GSC IO, GDI, MPH, Wholesaler/Distribution
Access Implementation Lead at Pfizer
ROLE SUMMARY
The Accord for a Healthier World –Access Implementation Lead
(AIL) takes a holistic view of partnership with the prioritized healthcare
institutions/systems in Accord countries, with the goal of maximizing the
success and measurable impact of the implementation of the Accord initiative.
The role focuses on collaborating with healthcare
institutions in Accord countries that joined the Accord, to ensure Accord
implementation at institution level, including initiatives that will meet the
healthcare needs of the patients and enabling the availability of Pfizer
medicines and vaccines through the existing Accord agreement.
The Accord SHP’s mindset is driven by patient impact,
customer-centricity and collaboration with external key stakeholders and
internal subject matter experts.
ROLE RESPONSIBILITIES:
Key Healthcare Institutions / systems engagement
- Accountable
for Key Healthcare Institutions/systems engagement and collaboration
- Identify
key Customers, incl. decision making / influencing network. Understand Key
institutions’ needs, challenges, and priorities.
- Drives
engagement to ensure appropriate awareness about the Accord for a
Healthier World value proposition and offering and how they address
facilities unmet needs
- Leads
the long-term, consultative, senior level institution/system relationship
to become the trusted business advisor.
Accord facility level implementation
- Responsible
for aligning with facilities leadership on unmet needs including health
system strengthening solutions, HCP education and access/supply demand
plans
- By
partnering with needed Pfizer cross-functional teams and internal subject
matter experts, leads the development of a holistic plan for the
institution and the co-creation of innovative solutions to meet the key
institutions’ healthcare priorities in those areas of joint interest
supporting a legitimate unmet patient need and tangible patient outcomes.
- Leads
onboarding of new healthcare facilities to the Accord program as aligned
with MoH and other government stakeholders
- Support
the product supply process/availability of medicines per the existing
Accord agreement by ensuring robust facilities team training on portfolio,
demand planning at facility level and ensuring those needs are integrated
in the overall Accord national/Regional plans
Insights & improvement
- Conduct
or support environmental scans to better understand the current landscape,
unmet needs to support evolving the solutions offered to the facilities
through Accord initiative.
- Work
with key institutions stakeholders and Pfizer SMEs to help identify and
quantify institution needs to best incorporate into the national
implementation plans, including areas related to healthcare system
strengthening and product supply
- Work
with key stakeholders and internal subject matter experts on quality
improvement Initiatives to enhance patient care optimization at a
facility, regional, provincial and national levels
KPIs
- Development/Fulfillment
of strategic and operational plans for the prioritized healthcare
institutions/systems.
- Successful
delivery of in scope Accord healthcare strengthening solutions and
enablement of product access & supply plans and associated patient
impact
- Achievement
of facility level implementation and impact metrics in alignment with the
broader Accord measurement framework
Skills & Competencies
1. Strategic Relationship Management
- Proven
ability to build and maintain long-term, trust-based relationships with
senior stakeholders in healthcare institutions.
- Skilled
in stakeholder mapping and engagement planning.
2. Healthcare System Knowledge
- Strong
understanding of healthcare delivery models, institutional decision-making
processes, and system-level challenges.
- Familiarity
with health system strengthening approaches and public health priorities.
3. Program Implementation & Coordination
- Experience
leading multi-stakeholder program rollouts, ideally in healthcare or
public health settings.
- Ability
to coordinate cross-functional teams to deliver tailored solutions at the
facility level.
4. Consultative & Solution-Oriented Thinking
- Ability
to identify unmet needs and co-create innovative, sustainable solutions
with internal and external partners.
- Skilled
in translating strategic goals into actionable plans.
5. Data-Driven Insights & Continuous Improvement
- Experience
conducting environmental scans, needs assessments, and using data to
inform strategy.
- Familiarity
with quality improvement methodologies and impact measurement frameworks.
6. Communication & Influence
- Strong
verbal and written communication skills.
- Comfortable
presenting complex ideas to senior leaders and external partners.
Relevant Experience
1. Healthcare or Life Sciences Background
- 5–8
years of experience in healthcare, pharmaceuticals, public health, or
related fields.
- Experience
working with Ministries of Health, NGOs, or healthcare institutions is a
plus.
2. Cross-Functional Collaboration
- Demonstrated
success in working across departments such as medical affairs, supply
chain, access, …
3. Project or Program Management
- Experience
managing complex projects with multiple stakeholders and measurable
outcomes.
- Familiarity
with tools like project charters, implementation roadmaps, and KPIs.
4. Global Health or Access Programs (Preferred)
- Exposure
to global health initiatives or access programs (e.g., Accord for a
Healthier World, GAVI, WHO collaborations).
Looking for candidates based in Kenya, Tanzania, Rwanda,
Ethiopia or Zambia
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with
all applicable equal employment opportunity legislation in each jurisdiction in
which it operates.