Internship | Job Vacancies at Keep IT Cool

Sales Rider at Keep IT Cool

Role Overview

The Sales Rider is a field-based sales role responsible for driving revenue growth through customer acquisition, account management, and product sales within assigned routes and territories. The role leverages motorcycle-based distribution and Raino’s tech-enabled cold-chain infrastructure as a sales execution tool to ensure timely product availability, excellent customer service and reliable collections.

The position emphasizes selling, relationship management, market intelligence, and collections, while ensuring that all product handling and delivery activities comply with cold-chain standards.

Key Responsibilities

1. Sales & Revenue Growth (Primary Focus)

• Achieve assigned daily, weekly, and monthly sales targets.
• Identify, prospect, and onboard new customers including retailers, vendors, food service clients, and B2B agents.
• Drive upselling and cross-selling across Raino product lines, including white meat and cold-chain solutions.
• Maintain active engagement with all assigned accounts to maximize wallet share and minimize churn.
• Promote new products, pricing offers, and campaigns within the assigned market.

2. Account Management & Customer Experience

• Build and maintain strong, long-term customer relationships through regular visits and follow-ups.
• Educate customers on product usage, storage, and cold-chain best practices to improve satisfaction and retention.
• Gather and share customer feedback to inform product, pricing, and go-to-market improvements.
• Resolve customer issues promptly and escalate where necessary.

3. Market Intelligence & Business Development

• Conduct continuous market observation to identify demand trends, competitor activity, and pricing dynamics.
• Generate and convert sales leads within assigned routes and territories.
• Support marketing activations, trade shows, and promotional activities as required.

4. Sales Operations, Delivery & Collections (Sales Enablement)

• Execute route-based sales and deliveries using motorcycle-enabled cold-chain equipment to ensure product availability.
• Ensure accurate order capture, invoicing, and delivery confirmation via mobile sales systems.
• Collect payments (including Cash on Delivery) and ensure full reconciliation in line with company procedures.
• Support freezer installations and onboarding of new clients where required.
• Ensure strict adherence to cold-chain handling, temperature control, and product quality standards.

5. Reporting & Compliance

• Submit accurate and timely sales and operational reports, including:
• Weekly market analysis report
• Weekly revenue and collections report
• Weekly leads generation and conversion report
• RTM and ad hoc reports as requested
• Maintain compliance with company sales, financial, and operational policies

Qualifications & Experience

• Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
• 1–2 years’ experience in field sales, route sales, or customer-facing commercial roles.
• Experience in FMCG, agri-products, cold-chain, or HoReCa markets is a strong advantage.
• Riding experience with a valid Kenyan class A motorcycle license  is highly preferred & added advantage.
• Basic understanding of credit management, collections, and receivables.

Skills & Abilities

• Strong sales, negotiation, and persuasion skills.
• Excellent communication and interpersonal skills.
• Strong customer acquisition and relationship management capability.
• Ability to work independently in a target-driven, field-based environment.
• Good planning, time management, and execution discipline.
• Ability to interpret sales data and act on insights.
• Basic proficiency in mobile sales applications and digital reporting tools.

Personal Attributes

• Work Ethic: Target-driven, disciplined, reliable, and accountable.
• Mindset: Proactive, resilient, growth-oriented, and solution-focused.
• Character: High integrity, honesty, loyalty, and professionalism.

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Production Trainee – Fish Processing – Nairobi at Keep IT Cool

Experience: 1–2 years in food or fish processing environments
Reports to: Production Lead / QA Officer

Job Purpose:

• To assist in various production processes including fish processing, inventory updates, sanitation, dispatch preparation, and cold room management while ensuring safety, hygiene, and quality standards are consistently met.

Key Responsibilities:

Processing Support:

• Supervise and guide casual staff on hygiene, disease control, PPE usage, and work speed.
• Assist in cleaning, gutting, scaling, filleting, and packaging fish products.
• Operate fish processing machinery following safety guidelines.
• Ensure processed products meet quality standards before packaging.
• Utilize water efficiently during processing activities.
• Prepare pre-processing schedules and submit production/post-production reports.

Dispatch Support:

• Verify orders before dispatch and update daily records.
• Package orders accurately and arrange them for pickup.
• Pull orders efficiently and maintain dispatch organization.
• Inspect unit cleanliness and record truck temperatures prior to dispatch.

Quality Control:

• Inspect fish for spoilage or defects during processing.
• Maintain high hygiene standards throughout production.
• Promptly report equipment or quality issues.

Inventory Management:

• Assist in inventory management of raw and finished products.
• Record cleaning material usage using bin cards and monitor inventory levels.
• Record production outputs accurately.
• Help in loading/unloading stock and palletizing fish in the coldroom.
• Participate in weekly physical stock takes.

Facility Management:

• Maintain internal and external GMP standards.
• Ensure facility cleanliness and functional layout.
• Manage facility assets: solar drier, pumps, stainless steel tables, forklifts, tanks, etc.

Safety and Sanitation:

• Ensure the workspace is clean and follows hygiene and waste protocols.
• Adhere to all health and safety guidelines.
• Administer basic first aid to staff when required.
• Participate in regular equipment and surface sanitation.

Team Collaboration:

• Work as part of the team to meet weekly processing targets.
• Communicate clearly with team members and supervisors.
• Provide cross-functional support in other production areas.

Compliance:

• Follow regulatory and facility protocols on food safety.
• Stay up-to-date on training requirements and new procedures.
• Understand and implement proper fish handling and hygiene techniques.

Coldroom Management:

• Manage raw and finished product movement within the cold room.
• Implement FIFO to minimize waste and ensure freshness.
• Maintain stock accuracy by recording batch numbers and locations.
• Conduct periodic coldroom stock counts and reconcile differences.
• Ensure coldroom products are well palletized and traceable.

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Quality Assurance Associate (Fish) – Nairobi at Keep IT Cool

Experience: Minimum 2 years in fish processing or seafood QA roles
Reports to: Quality Assurance Manager

Job Purpose:

• To ensure the quality and safety of fish products by enforcing stringent quality control standards throughout the processing, storage, and distribution stages. This role also includes oversight of cleaning hubs, cold room management, customer complaint handling, documentation, and compliance with national and international food safety standards.

Key Responsibilities:

Quality Assurance & Quality Control (QA/QC):

• Oversee and implement quality control measures across all fish processing stages.
• Conduct routine and random inspections in cleaning, cold storage, packaging, dispatch, and order fulfillment.
• Ensure compliance with GMP, HACCP, and internal QA protocols.
• Develop, implement, and follow up on Corrective and Preventive Actions (CAPAs).

Cleaning Hub Management:

• Supervise cleaning teams and ensure sanitation of all processing zones.
• Implement cleaning SOPs, sanitation schedules, and chemical usage protocols.
• Ensure daily manual drainage and proper documentation.
• Plan and report on general cleaning schedules across all hubs.

Processing Plant & Cold Room Oversight:

• Supervise daily processing activities ensuring hygiene and temperature control.
• Monitor and log cold room temperatures; coordinate equipment audits and maintenance.
• Lead training for casual workers on hygiene, PPE, and quality.
• Maintain palletization and proper product storage.
• Conduct daily audits and report on NE items and spoiled stock.
• Ensure thermosuit usage and staff discipline within the coldroom.

Dispatch and Returns Management:

• Supervise finished goods dispatch ensuring traceability, accuracy, and handling compliance.
• Analyze returns and customer complaints, documenting root causes and recommending action plans.
• Report on all nonconformance issues and ensure corrective measures.

Perishable Goods in Transit Management:

• Oversee quality control during transit, including use of temperature loggers.
• Ensure shelf-life tracking and proper handling during transportation.
• Ensure completion of organoleptic forms before truck departure.

Order Verification and Fulfilment:

• Verify customer orders for accuracy and quality compliance.
• Approve all outgoing stock only after final QA checks.
• Ensure proper packaging based on client-specific requirements.

Documentation and Reporting:

• Maintain QA records: inspection logs, batch records, organoleptic tests, NE tracking, and compliance documents.
• Present trend analysis and quality improvement reports.
• Collaborate with the stock team to ensure only quality-approved items are recorded.

Stock and Inventory Management:

• Partner with inventory to assess product quality during storage.
• Monitor product rotation (FIFO/FEFO), expiry, and write-offs.
• Participate in stock takes and conduct weekly coldroom audits.
• Report on product ageing and recommend actions.

Customer Complaint Handling:

• Lead investigations into quality-related issues.
• Track recurring complaints, recommend improvements, and ensure resolution feedback loops.

OSHA & Food Safety Compliance:

• Train staff on occupational and food safety protocols.
• Ensure all incidents are reported and followed up promptly.
• Maintain facility compliance with OSHA and food safety legislation.

Continuous Improvement & CAPA Implementation:

• Identify improvement areas in QA operations.
• Lead Lean, Kaizen, or Six Sigma projects related to quality.
• Implement company-wide QA training and standards.

Product Loss and Waste Management:

• Analyze losses due to spoilage, contamination, or handling errors.
• Recommend and implement mitigation strategies.

Regulatory Compliance and Audits:

• Prepare for and coordinate with regulatory and third-party audits.
• Ensure full compliance with KEBs, MoH, and international standards.

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Sales Assistant – Lodwar at Keep IT Cool

Job Summary:

• The Relationship Manager (RM) plays a critical role in driving sales, strengthening client relationships, and supporting the operational efficiency of the MDC. The RM is responsible for B2B acquisition and retention, achieving sales and collection targets, and ensuring top-tier service delivery. This role also includes assisting with stock management and operational tasks to maintain high product quality and ensure seamless order fulfilment.

Key Responsibilities:

Sales and Client Management

• Proactively identify, engage, and onboard new B2B clients for fish, Ice flakes and chicken products.
• Manage and grow relationships with walk-in and corporate clients to maximise repeat business and customer lifetime value.
• Follow up on sales leads, inquiries, and customer feedback to convert prospects and improve service.
• Consistently meet or exceed monthly and quarterly sales and revenue targets.
• Ensure 100% payment collection on all product sales, with ZERO outstanding debt.
• Support and process orders for walk-in customers at the MDC while ensuring a professional customer experience.

Customer Service

• Serve as the key contact person for assigned accounts, ensuring fast and effective resolution of client issues.
• Educate clients on product options, pricing, and availability to drive informed purchases.
• Maintain updated and accurate customer records and sales logs in CRM or other assigned systems.

Stock and Operational Support

• Receive, verify, sort, and store incoming stock to maintain inventory integrity.
• Conduct periodic stock counts, quality checks, and participate in packaging and labelling to uphold quality standards.
• Support the timely and accurate dispatch of orders to both walk-in and corporate clients.

Compliance and Reporting

• Comply with company policies, operational procedures, and cold chain product handling standards
• Submit accurate and timely reports on:
• Sales performance and collections
• Customer interactions and service issues
• Inventory movements and dispatch records

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