Cooler Technician – Graduate Trainee at Keep IT Cool
Role Overview
The Cooler Trainee supports the maintenance and efficient
operation of cold chain equipment, including cold rooms and chest freezers.
Under supervision, the trainee assists in monitoring temperatures and
electricity usage, performs basic maintenance tasks, and helps in the
deployment and upkeep of freezer units. The role also involves learning to
identify and report faults, ensuring equipment safety, and supporting customer
training on proper freezer use and handling.
Key Responsibilities
Your responsibilities will be as follows:
Daily Monitoring
- Assist
in tracking and recording cold room temperatures, ensuring logs are
completed accurately.
- Support
monitoring of electricity usage and help maintain daily records for
efficiency tracking.
- Report
any unusual temperature or power fluctuations to the supervisor(Senior
Technician).
Freezer Management
- Support
deployment, cleaning, and basic checks of chest freezers.
- Assist
in stocktaking and labeling of freezer units.
- Ensure
freezers are clean, properly arranged, and ready for customer use.
Basic Maintenance Support
- Assist
technicians in performing minor electrical and mechanical repairs.
- Support
routine maintenance of cold rooms and refrigeration equipment.
- Learn
and follow proper safety procedures during maintenance activities.
Overnight Monitoring Support
- Assist
with periodic checks of cold room conditions when required.
- Report
issues observed during monitoring to the responsible technician.
Customer Support & Training
- Support
in training customers on proper use and care of chest freezers.
- Help
respond to basic customer inquiries and escalate complex issues.
- Provide
follow-up support to ensure proper equipment usage.
Key Performance Indicators (KPIs)
- Temperature
Monitoring Accuracy:
Assist in maintaining accurate logs with minimal errors. - Electricity
Usage Tracking:
Support timely and complete daily recording of electricity usage. - Repair
Support Response Time:
Assist in responding to repair needs promptly (within 24 hours under supervision). - Customer
Training Support:
Support training of all new customers within their first week.
Qualifications and Experience
- Certificate
or Diploma from a recognized TVET institution in Refrigeration and Air
Conditioning, Mechanical Engineering, or Electrical Engineering
- Minimum
of 6 months to 1 year of attachment, internship, or practical experience
in refrigeration, cooler maintenance, or related technical work is
preferred.
- Basic
understanding of refrigeration systems or willingness to learn.
- Exposure
to cold rooms, freezers, or technical maintenance (internship or
attachment experience is an added advantage).
- Willingness
to work in field environments and across multiple locations.
Skills and Competencies
- Basic
knowledge of refrigeration and cooling systems
- Willingness
to learn electrical troubleshooting and maintenance
- Strong
attention to detail
- Good
communication and teamwork skills
- Problem-solving
mindset
- Ability
to follow instructions and safety procedures
- Basic
record-keeping and reporting skills
- Flexibility
and adaptability in different work environments
Finance – Graduate Trainee at Keep IT Cool
Role Overview
The graduate finance trainee role is to support the finance
department in managing receivables, payables, and inventory processes while
gaining practical experience and developing core financial skills.
Key Responsibilities
A. Receivables (Accounts Receivable)
- Post
invoices to the Zoho Accounting system
- Record
payments
- Maintain
and reconcile customer accounts
- Monitor
outstanding balances and follow up on overdue payments
- Resolve
customer concerns with RMs
- Invoice
filing and ensuring the relevant documentation is received
B. Payables (Accounts Payable)
- Process
and verify supplier bills against supporting documents
- Record
payables transactions accurately
- Reconcile
supplier statements and resolve discrepancies
- Maintain
proper documentation and approval workflows
C. Stock / Inventory Management
- Participate
in periodic stock counts and stock take exercises
- Reconcile
physical stock with system records
- Stock
segregation
- Record
stock movements accurately
- Support
inventory control and audit processes
Expected Reports
- Daily
COD reports
- Weekly
COD and CREDIT reports
- Daily
stock on hand
reports
- Daily
stock segregation report
Qualifications & Skills
- Accounting
, Finance or related field with minimum qualification of CPA II
certification (Mandatory)
- Minimum
of 6 Months to 1 year of relevant attachment or internship
experience in Accounting receivables, payables or inventory
management is preferred.
- Basic
understanding of accounting principles
- Proficiency
in Microsoft Excel
- Strong
attention to detail and analytical skills
- Good
communication and organizational skills
- High
level of integrity and willingness to learn
- Basic
analytical skills and ability to interpret data
- Integrity,
accountability, and results oriented
Personal Attributes
- Work
ethic – Proactive, dependable, Results oriented, Highly organized
- Attitude
and mindset – Optimistic, Open minded, Solution oriented
- Character
– Honesty, Integrity, Authenticity
Dispatch – Graduate Trainee at Keep IT Cool
Role overview
The Dispatch Trainee supports Raino Tech4 Impact tech- the
day-to-day operations of the dispatch and logistics function, ensuring timely,
accurate, and efficient movement of goods from the distribution center to
customers or retail outlets. This entry-level role is designed to provide
hands-on experience in fleet coordination, route planning, order fulfilment,
and documentation within a fast-paced supply chain environment.
1. Dispatch & Logistics Coordination
- Optimize
truck utilization by balancing load capacity, delivery schedules, and
customer priority.
- Monitor
truck movements and coordinate with drivers for smooth deliveries and
pickups.
- Plan,
coordinate, and oversee daily dispatch activities to ensure timely
delivery of orders.
- Allocate
delivery routes efficiently with a strong understanding of Nairobi’s
routes to minimize delivery time and fuel costs.
- Optimize
truck space and scheduling to ensure maximum truck utilization.
- Assign
and supervise a team of casuals and drivers during dispatch operations.
- Ensure
all dispatches are accompanied by proper documentation including invoices,
delivery notes, and transport logs.
- Collaborate
with quality control personnel to check that products meet safety and
quality standards before dispatch
- Conduct
weekly and monthly stock take
- Monitor
stock levels and ensure proper communication is maintained to avoid stock
outs
- Communicate
any slow moving SKU to management for decision making
- Ensure
Reverse Logistics is fully adhered to
3. Order Processing & Verification
- Verify
customer orders against invoices and packing lists before dispatch.
- Ensure
accurate order picking, packing, and labeling in accordance with cold
chain standards.
- Handle
last-minute order changes and resolve order discrepancies swiftly.
- Communicate
with sales team to ensure any deviation from customer order is
communicated effectively and in realtime
4. Documentation & Reporting
- Maintain
up-to-date dispatch logs, delivery notes, vehicle allocation sheets, and
stock movement records.
- Ensure
compliance with internal SOPs for product traceability and dispatch
accuracy.
- Prepare
daily, weekly, and monthly dispatch and stock reconciliation reports.
- Ensure
Documents are filed on time .
5. Team Leadership
- Supervise
and coordinate a team of casual workers during loading/unloading and
dispatch operations.
- Assign
tasks, monitor performance, and ensure adherence to safety and hygiene
standards.
- Provide
basic training and on-the-job guidance to dispatch staff.
- Draft
internal SOPS to give guidelines to the team
- Delegate
tasks effectively and ensure that daily KPIs are met.
6. Cold-Room Management & Asset management
- Monitor
cold-room temperatures and ensure products are stored and handled as
per company and health standards.
- Assist
in organizing and rotating stock using FIFO/LIFO methods to prevent
spoilage.
- Coordinate
with maintenance for timely servicing of cold storage units.
- Ensure
the coldroom is always clean and properly arranged
- Ensure
all products are batched
- Maintain
an accurate register of dispatch equipment, tools, and company
assets Crates, pallets tags,Packaging bags ,Sealing machines ,scales
,Tables etc
- Ensure
that handling equipment is in good working condition and escalate any
maintenance needs.
Quality Control & Compliance
- Inspect
goods for quality, hygiene, and temperature compliance before loading.
- Report
any substandard or spoiled products to the Quality Assurance and
Procurement teams.
- Ensure
proper handling of perishable goods to minimize losses and maintain
compliance with food safety standards.
- Ensure
cleanliness is maintained at all times during and after dispatch .
Qualifications and Experience:
- Certificate
or Diploma in Logistics, Supply Chain Management, Business Administration,
or related field is a must.
- Minimum
of 6 Months to 1 year of relevant attachment or internship experience in
dispatch operations, stock reconciliation, or asset management, preferably
in a food or cold-chain logistics environment.
- Proficient
in Microsoft Excel and Inventory systems.
- Excellent
knowledge of Nairobi routes and traffic patterns.
- Experience
supervising teams, particularly casual labor staff.
- Solid
understanding of cold chain logistics and food handling procedures.
- Strong
organizational and communication skills—both written and verbal.
- High
level of accuracy, attention to detail, and time management.
- Physically
fit and willing to work in cold-room environments and flexible hours as
needed.
Sales – Graduate Trainee at Keep IT Cool
Role Overview
The Sales Trainee will support the sales team in driving
revenue growth by promoting and selling company products within Nairobi. This
is a field-based role focused on customer acquisition, onboarding, relationship
management, and collections support.
The role is ideal for a proactive, results-driven individual
looking to build a career in sales, with hands-on exposure to market analysis,
client engagement, and commercial operations.
Key Responsibilities
1. Sales Execution & Customer Acquisition
- Identify
and prospect new customers and business opportunities within assigned
territories.
- Generate
leads and convert them into active customers.
- Promote
and sell company products, including fish, chicken, freezers, and related
solutions.
- Support
onboarding of new clients and ensure smooth account activation.
2. Market Intelligence & Analysis
- Gather
insights on market trends, customer preferences, and competitor activities
- Provide
feedback to support pricing strategies and sales planning
- Monitor
local market conditions and identify growth opportunities
3. Client Relationship Management
- Build
and maintain strong relationships with customers and agents
- Ensure
high levels of customer satisfaction and retention
- Identify
upselling and cross-selling opportunities within existing accounts
4. Sales Support & Marketing Activities
- Assist
in developing and utilizing sales materials (presentations, proposals,
product sheets)
- Participate
in trade shows, exhibitions, and promotional events
- Support
implementation of sales campaigns and marketing initiatives
5. Collections & Credit Management
- Follow
up on customer payments to ensure timely collections
- Support
adherence to company credit policies
- Maintain
accurate records of sales and payments
6. Operations Support
- Assist
in coordination of freezer installations and product deliveries
- Ensure
proper documentation and reporting of sales activities
Key Performance Indicators (KPIs)
Sales Performance
- Achieve
assigned monthly sales targets (reviewed periodically based on market
conditions)
- Meet
targets for revenue, volume, and product mix
Customer Acquisition
- Generate
a minimum of 20 leads per month
- Convert
at least 4 new customers monthly.
- Contribute
to the annual target of 20 B2B agents.
Account Management
- Maintain
active engagement across all assigned accounts
- Achieve
a churn rate of ≤18%
Operations
- Support
installation of at least 2 freezers per month
Collections
- Ensure 100%
collection of due payments for all sales
- Maintain
compliance with company credit terms
Commissions
- Commissions
are based on paid sales only and aligned with target
achievement.
Qualifications & Experience
- Diploma
or Certificate in Sales, Marketing, Business Administration, or a related
field.
- Minimum
of 6 Months to 1 year of relevant attachment or internship experience in
sales and customer-facing roles is preferred.
- Exposure
to FMCG, agri-products, or cold-chain sales is an added advantage.
- Experience
working with B2B customers, agents, or distributors is a plus.
- Basic
understanding of credit management and collections is desirable.
Skills & Competencies
- Strong
communication and interpersonal skills
- Sales,
negotiation, and persuasion abilities
- Customer-focused
and relationship-oriented mindset
- Good
organizational and time management skills
- Ability
to work independently in a field environment
- Basic
analytical skills and attention to detail
- Proficiency
in MS Office (Excel, Word, Email)
Sales Rider at Keep IT Cool
Role Overview
The Sales Rider is a field-based sales role responsible for
driving revenue growth through customer acquisition, account management, and
product sales within assigned routes and territories. The role leverages
motorcycle-based distribution and Raino’s tech-enabled cold-chain
infrastructure as a sales execution tool to ensure timely product availability,
excellent customer service and reliable collections.
The position emphasizes selling, relationship management,
market intelligence, and collections, while ensuring that all product handling
and delivery activities comply with cold-chain standards.
Key Responsibilities
1. Sales & Revenue Growth (Primary Focus)
- Achieve
assigned daily, weekly, and monthly sales targets.
- Identify,
prospect, and onboard new customers including retailers, vendors, food
service clients, and B2B agents.
- Drive
upselling and cross-selling across Raino product lines, including white
meat and cold-chain solutions.
- Maintain
active engagement with all assigned accounts to maximize wallet share and
minimize churn.
- Promote
new products, pricing offers, and campaigns within the assigned market.
2. Account Management & Customer Experience
- Build
and maintain strong, long-term customer relationships through regular
visits and follow-ups.
- Educate
customers on product usage, storage, and cold-chain best practices to
improve satisfaction and retention.
- Gather
and share customer feedback to inform product, pricing, and go-to-market
improvements.
- Resolve
customer issues promptly and escalate where necessary.
3. Market Intelligence & Business Development
- Conduct
continuous market observation to identify demand trends, competitor
activity, and pricing dynamics.
- Generate
and convert sales leads within assigned routes and territories.
- Support
marketing activations, trade shows, and promotional activities as
required.
4. Sales Operations, Delivery & Collections (Sales
Enablement)
- Execute
route-based sales and deliveries using motorcycle-enabled cold-chain
equipment to ensure product availability.
- Ensure
accurate order capture, invoicing, and delivery confirmation via mobile
sales systems.
- Collect
payments (including Cash on Delivery) and ensure full reconciliation in
line with company procedures.
- Support
freezer installations and onboarding of new clients where required.
- Ensure
strict adherence to cold-chain handling, temperature control, and product
quality standards.
5. Reporting & Compliance
- Submit
accurate and timely sales and operational reports, including:
- Weekly
market analysis report
- Weekly
revenue and collections report
- Weekly
leads generation and conversion report
- RTM
and ad hoc reports as requested
- Maintain
compliance with company sales, financial, and operational policies
Qualifications & Experience
- Certificate
or Diploma in Sales, Marketing, Business Administration, or a related
field.
- 1–2
years’ experience in field sales, route sales, or customer-facing
commercial roles.
- Experience
in FMCG, agri-products, cold-chain, or HoReCa markets is a strong
advantage.
- Riding
experience with a valid Kenyan class A motorcycle license is highly
preferred & added advantage.
- Basic
understanding of credit management, collections, and receivables.
Skills & Abilities
- Strong
sales, negotiation, and persuasion skills.
- Excellent
communication and interpersonal skills.
- Strong
customer acquisition and relationship management capability.
- Ability
to work independently in a target-driven, field-based environment.
- Good
planning, time management, and execution discipline.
- Ability
to interpret sales data and act on insights.
- Basic
proficiency in mobile sales applications and digital reporting tools.
Personal Attributes
- Work
Ethic: Target-driven, disciplined, reliable, and accountable.
- Mindset:
Proactive, resilient, growth-oriented, and solution-focused.
- Character:
High integrity, honesty, loyalty, and professionalism.
Production Trainee – Fish Processing – Nairobi at Keep IT Cool
Experience: 1–2 years in food or fish processing
environments
Reports to: Production Lead / QA Officer
Job Purpose:
- To
assist in various production processes including fish processing,
inventory updates, sanitation, dispatch preparation, and cold room
management while ensuring safety, hygiene, and quality standards are
consistently met.
Key Responsibilities:
Processing Support:
- Supervise
and guide casual staff on hygiene, disease control, PPE usage, and work
speed.
- Assist
in cleaning, gutting, scaling, filleting, and packaging fish products.
- Operate
fish processing machinery following safety guidelines.
- Ensure
processed products meet quality standards before packaging.
- Utilize
water efficiently during processing activities.
- Prepare
pre-processing schedules and submit production/post-production reports.
Dispatch Support:
- Verify
orders before dispatch and update daily records.
- Package
orders accurately and arrange them for pickup.
- Pull
orders efficiently and maintain dispatch organization.
- Inspect
unit cleanliness and record truck temperatures prior to dispatch.
Quality Control:
- Inspect
fish for spoilage or defects during processing.
- Maintain
high hygiene standards throughout production.
- Promptly
report equipment or quality issues.
Inventory Management:
- Assist
in inventory management of raw and finished products.
- Record
cleaning material usage using bin cards and monitor inventory levels.
- Record
production outputs accurately.
- Help
in loading/unloading stock and palletizing fish in the coldroom.
- Participate
in weekly physical stock takes.
Facility Management:
- Maintain
internal and external GMP standards.
- Ensure
facility cleanliness and functional layout.
- Manage
facility assets: solar drier, pumps, stainless steel tables, forklifts,
tanks, etc.
Safety and Sanitation:
- Ensure
the workspace is clean and follows hygiene and waste protocols.
- Adhere
to all health and safety guidelines.
- Administer
basic first aid to staff when required.
- Participate
in regular equipment and surface sanitation.
Team Collaboration:
- Work
as part of the team to meet weekly processing targets.
- Communicate
clearly with team members and supervisors.
- Provide
cross-functional support in other production areas.
Compliance:
- Follow
regulatory and facility protocols on food safety.
- Stay
up-to-date on training requirements and new procedures.
- Understand
and implement proper fish handling and hygiene techniques.
Coldroom Management:
- Manage
raw and finished product movement within the cold room.
- Implement
FIFO to minimize waste and ensure freshness.
- Maintain
stock accuracy by recording batch numbers and locations.
- Conduct
periodic coldroom stock counts and reconcile differences.
- Ensure
coldroom products are well palletized and traceable.
Quality Assurance Associate (Fish) – Nairobi at Keep IT Cool
Experience: Minimum 2 years in fish processing or seafood QA
roles
Reports to: Quality Assurance Manager
Job Purpose:
- To
ensure the quality and safety of fish products by enforcing stringent
quality control standards throughout the processing, storage, and
distribution stages. This role also includes oversight of cleaning hubs,
cold room management, customer complaint handling, documentation, and
compliance with national and international food safety standards.
Key Responsibilities:
Quality Assurance & Quality Control (QA/QC):
- Oversee
and implement quality control measures across all fish processing stages.
- Conduct
routine and random inspections in cleaning, cold storage, packaging,
dispatch, and order fulfillment.
- Ensure
compliance with GMP, HACCP, and internal QA protocols.
- Develop,
implement, and follow up on Corrective and Preventive Actions (CAPAs).
Cleaning Hub Management:
- Supervise
cleaning teams and ensure sanitation of all processing zones.
- Implement
cleaning SOPs, sanitation schedules, and chemical usage protocols.
- Ensure
daily manual drainage and proper documentation.
- Plan
and report on general cleaning schedules across all hubs.
Processing Plant & Cold Room Oversight:
- Supervise
daily processing activities ensuring hygiene and temperature control.
- Monitor
and log cold room temperatures; coordinate equipment audits and
maintenance.
- Lead
training for casual workers on hygiene, PPE, and quality.
- Maintain
palletization and proper product storage.
- Conduct
daily audits and report on NE items and spoiled stock.
- Ensure
thermosuit usage and staff discipline within the coldroom.
Dispatch and Returns Management:
- Supervise
finished goods dispatch ensuring traceability, accuracy, and handling
compliance.
- Analyze
returns and customer complaints, documenting root causes and recommending
action plans.
- Report
on all nonconformance issues and ensure corrective measures.
Perishable Goods in Transit Management:
- Oversee
quality control during transit, including use of temperature loggers.
- Ensure
shelf-life tracking and proper handling during transportation.
- Ensure
completion of organoleptic forms before truck departure.
Order Verification and Fulfilment:
- Verify
customer orders for accuracy and quality compliance.
- Approve
all outgoing stock only after final QA checks.
- Ensure
proper packaging based on client-specific requirements.
Documentation and Reporting:
- Maintain
QA records: inspection logs, batch records, organoleptic tests, NE
tracking, and compliance documents.
- Present
trend analysis and quality improvement reports.
- Collaborate
with the stock team to ensure only quality-approved items are recorded.
Stock and Inventory Management:
- Partner
with inventory to assess product quality during storage.
- Monitor
product rotation (FIFO/FEFO), expiry, and write-offs.
- Participate
in stock takes and conduct weekly coldroom audits.
- Report
on product ageing and recommend actions.
Customer Complaint Handling:
- Lead
investigations into quality-related issues.
- Track
recurring complaints, recommend improvements, and ensure resolution
feedback loops.
OSHA & Food Safety Compliance:
- Train
staff on occupational and food safety protocols.
- Ensure
all incidents are reported and followed up promptly.
- Maintain
facility compliance with OSHA and food safety legislation.
Continuous Improvement & CAPA Implementation:
- Identify
improvement areas in QA operations.
- Lead
Lean, Kaizen, or Six Sigma projects related to quality.
- Implement
company-wide QA training and standards.
Product Loss and Waste Management:
- Analyze
losses due to spoilage, contamination, or handling errors.
- Recommend
and implement mitigation strategies.
Regulatory Compliance and Audits:
- Prepare
for and coordinate with regulatory and third-party audits.
- Ensure
full compliance with KEBs, MoH, and international standards.
Sales Assistant – Lodwar at Keep IT Cool
Job Summary:
- The
Relationship Manager (RM) plays a critical role in driving sales,
strengthening client relationships, and supporting the operational
efficiency of the MDC. The RM is responsible for B2B acquisition and
retention, achieving sales and collection targets, and ensuring top-tier
service delivery. This role also includes assisting with stock management
and operational tasks to maintain high product quality and ensure seamless
order fulfilment.
Key Responsibilities:
Sales and Client Management
- Proactively
identify, engage, and onboard new B2B clients for fish, Ice flakes and
chicken products.
- Manage
and grow relationships with walk-in and corporate clients to maximise
repeat business and customer lifetime value.
- Follow
up on sales leads, inquiries, and customer feedback to convert prospects
and improve service.
- Consistently
meet or exceed monthly and quarterly sales and revenue targets.
- Ensure
100% payment collection on all product sales, with ZERO outstanding debt.
- Support
and process orders for walk-in customers at the MDC while ensuring a
professional customer experience.
Customer Service
- Serve
as the key contact person for assigned accounts, ensuring fast and
effective resolution of client issues.
- Educate
clients on product options, pricing, and availability to drive informed
purchases.
- Maintain
updated and accurate customer records and sales logs in CRM or other
assigned systems.
Stock and Operational Support
- Receive,
verify, sort, and store incoming stock to maintain inventory integrity.
- Conduct
periodic stock counts, quality checks, and participate in packaging and
labelling to uphold quality standards.
- Support
the timely and accurate dispatch of orders to both walk-in and corporate
clients.
Compliance and Reporting
- Comply
with company policies, operational procedures, and cold chain product
handling standards
- Submit
accurate and timely reports on:
- Sales
performance and collections
- Customer
interactions and service issues
- Inventory
movements and dispatch records