Head of Internal Audit at Mwananchi Credit
Job Title: Head of Internal Audit
- Vacancies: 1
- Branch(s): Eco
Bank Towers
- Employment
Type: Full-Time
- Open
Until: Mar 11, 2026
Overview
As a Head of Internal Audit, you will play a vital role in
ensuring timely disbursements, managing compliance- related complaints,
verifying documents, developing new compliance policies, and reducing portfolio
at risk (PAR)
Key Responsibilities
Annual Audit Plan Development and Execution
- Assist
in developing and executing the annual audit
- Identify
risk areas and prioritize audits based on potential
Audit Planning and Management
- Plan,
manage, and determine audit objectives and
- Develop
audit programs and ensure compliance with policies and
- Conduct
audits efficiently and
Operational Examinations and Compliance
- Perform
operational examinations for compliance with policies and
- Evaluate
efficiency and adherence to accounting
- Consult
departments on compliance and operational
Supervision and Development of Audit Staff
- Supervise
internal audit staff and facilitate professional
- Provide
guidance and support to audit team
Audit Documentation and Reporting
- Document
audit findings and prepare comprehensive reports with
- Communicate
audit results to
Risk Identification and Mitigation
- Identify
and mitigate risks, ensuring accurate financial
- Improve
operational efficiency and add business
Review and Follow-Up Audits
- Conduct
follow-up audits on specific accounts and ensure proper
- Evaluate
implementation of audit
Liaison with External Auditors
- Serve
as a liaison with external
- Ensure
proper completion of audit\
Objectives and Key Results (OKRs)
Enhance Audit Planning and Execution
- Develop
and complete the annual audit plan with the 1st
- Identify
and assess risks for at least 90% of audits
- Ensure
all audits are planned, executed, and documented within the defined scope
and
Improve Compliance and Operational Efficiency
- Achieve
a 100% compliance rate with internal policies and procedures during
- Implement
at least 80% of audit recommendations within six
- Review
and Audit Invoices for approval and payment
Develop and Support Audit Staff
- Conduct
quarterly training sessions for internal audit
- Complete
performance evaluations for all audit staff bi-
- Maintain
a staff satisfaction rate of 85% or higher through regular feedback and
development
Strengthen Branch and Departmental Support
- Improve
the TAT for handling statement within three (3) days
- Ensure
100% accuracy in portfolio reporting through routine operations audits and
follow-
- Conduct
monthly reviews on liquidated/restructured accounts to ensure proper
closure and
Foster Effective Collaboration with External Auditors
- Facilitate
smooth and timely communication with external auditors for all
- Ensure
100% completion of external audit requirements within the stipulated
- Implement
at least 90% of the external auditors’ recommendations within one
Public Relations Internship opportunity at Mwananchi Credit Limited
Role Overview
The PR Intern will support the Corporate Communications team
in executing media relations, public relations, digital content, and internal
communication initiatives. This role offers hands-on exposure to corporate
reputation management, stakeholder engagement, and brand communication in a
structured professional environment.
Duties and Responsibilities
1. Corporate Communications Support
- Assist
in drafting press releases, newsletters, speeches, and corporate
statements.
- Edit
and proofread communication materials to ensure clarity and consistency.
- Support
alignment of messaging across digital, internal, and external platforms.
- Maintain
organized communication templates and brand guideline documents.
2. Media Relations Support
- Maintain
and update media contact databases.
- Assist
in distributing press releases and media invitations.
- Monitor
daily media coverage and compile brand mention reports.
- Support
preparation of media kits and briefing documents.
3. Public Relations & Reputation Support
- Monitor
online mentions and escalate potential reputational concerns.
- Assist
in drafting responses to general inquiries under supervision.
- Support
execution of PR initiatives that enhance brand credibility.
4. Digital & Content Support
- Assist
in developing content for blogs, website updates, and social platforms.
- Support
coordination of social media messaging aligned with PR objectives.
- Track
and report engagement metrics for PR-related digital content.
5. Internal Communications Support
- Assist
in drafting internal memos and staff newsletters.
- Support
HR communication for employee engagement initiatives.
- Help
coordinate logistics for internal events and corporate activities.
6. Stakeholder Engagement Support
- Assist
in preparing communication materials for CSR activities and stakeholder
forums.
- Support
documentation and reporting for sponsorships and partnerships.
7. Monitoring & Reporting
- Compile
weekly and monthly media monitoring reports.
- Track
basic PR metrics such as media mentions and estimated reach.
- Conduct
competitor and industry communication research.
8. Crisis & Issues Support
- Assist
in maintaining updated crisis communication documents.
- Support
documentation during reputation-related incidents.
- Participate
in media and communication training sessions.
9. Event Management Support
- Assist
in planning and logistics for press conferences, launches, and CSR events.
- Support
guest coordination and media follow-ups.
- Prepare
post-event coverage reports and documentation.
Minimum Requirements
- Diploma
or Bachelor’s degree (ongoing or completed) in Communications, Journalism,
Public Relations, Marketing, or a related field.
- Strong
written and verbal communication skills in English.
- Basic
understanding of media operations and corporate communication principles.
- Proficiency
in Microsoft Office (Word, Excel, PowerPoint).
- Basic
knowledge of social media platforms and digital communication tools.
- Strong
organizational skills and attention to detail.
- High
level of professionalism and ability to handle confidential information
Collections Check-off Manager at Mwananchi Credit Ltd
Role Overview
Manages unsecured, employer-check-off loans by reconciling
payroll deductions, engaging HR departments, and negotiating with defaulting
employees. They ensure timely debt recovery, reduce portfolio delinquency, and
maintain accurate records.
Duties & Responsibilities – Checkoff Collections
Checkoff Remittance Tracking & Processing
- Monitor
receipt of monthly checkoff remittances from employers, county
governments, or government departments.
- Record
and update remittance payments in the loan management system accurately
and on time.
- Verify
that remitted amounts match employee deduction schedules and loan
repayment plans.
Reconciliation
- Assist
in reconciling employer remittance schedules with actual payments
received.
- Identify
shortfalls, overpayments, missing remittances, or misallocated funds.
- Prepare
lists of exceptions and follow up with employers to resolve discrepancies.
Employer Relations & Communication
- Contact
payroll officer to follow up on pending, delayed, or partial deductions.
- Support
communication on new loan uptake, updated deduction instructions, or loan
clearance notices.
- Provide
courteous and professional support to employer partners to strengthen
working relationships.
Client Account Updates & Support
- Update
client loan accounts after remittance posting and ensure repayment status
is current.
- Notify
clients of remittance delays, arrears, or account irregularities when
necessary.
- Assist
clients in understanding their repayment status and address basic account
queries.
Compliance & Documentation
- Prepare
and maintain accurate records of deduction instructions, employer
remittance schedules, and correspondence.
- Ensure
checkoff forms and payroll instructions are properly completed and filed.
- Support
compliance checks to confirm employer adherence to agreed deduction
arrangements.
Reporting & Data Management
- Help
generate daily, weekly, and monthly reports on checkoff collections
performance, arrears, and employer compliance.
- Support
data cleaning and updating in the loan management system (e.g., updating
employer codes, staff lists, deduction categories).
- Assist
in preparing presentations or summaries for management review.
Administrative & Team Support
- Support
the collections team with filing, documentation, scanning, and general
administrative tasks.
- Participate
in internal meetings and contribute insights on trends observed in
remittances or employer behaviour.
- Assist
in special projects such as digitalizing checkoff processes or improving
collection efficiency.
Process Improvement & Learning
- Suggest
improvements in tracking, communication, or reconciliation workflows.
- Learn
and apply microfinance policies, loan products, and checkoff regulations
relevant in Kenya.
- Demonstrate
continuous learning and commitment to supporting the institution’s
financial sustainability
Minimum qualifications and Experience
Academic Qualifications
- Degree/Diploma
in Finance
- Business
Administration
- Banking
& Finance or any related field
Technical Skills
- Basic
understanding of banking loan products, credit management or
microfinance operations
- Strong
numerical skills and attention to detail
- Proficiency
in MS Excel
- Good
data entry accuracy and ability to work with large volumes of data
Soft Skills
- Strong
communication skills
- High
levels of integrity, confidentiality and professionalism
- Ability
to work under minimum supervision
- Problem
solving mindset and willingness to learn
Collections Officer-Secured & Unsecured Portfolio at Mwananchi Credit Ltd
Role Overview
The collections officer will manage delinquent accounts by
contacting customers, negotiating repayment plans, and ensuring compliance with
regulatory standards to reduce non-performing loans (NPLs). Key
responsibilities include monitoring portfolios, sending demand letters,
reconciling payments, following up on MV repossessions,initiating actions on
legal matters and updating records to meet recovery targets.
Key Responsibilities
- Account
Monitoring & Recovery: Monitor assigned portfolios to identify overdue
accounts, contacting debtors via telephone, email, or field visits to
secure payments.
- Negotiation
& Payment Plans: Negotiate suitable repayment schedules with
delinquent clients while maintaining high customer service standards.
- Record
Maintenance: Maintain accurate, detailed records of all communication,
repayment progress, and actions taken in the bank’s system.
- Reporting:
Prepare daily, weekly, or monthly reports on collection activities,
including debtor ageing analysis and recovery progress.
- Compliance:
Ensure all debt collection activities strictly comply with Central Bank of
Kenya (CBK) regulations, internal bank policies, and ethical standards.
- Litigation
Support: Liaise with legal teams or external debt collectors for severely
delinquent accounts, including preparing documentation for court action.
- Customer
Support: Resolve billing disputes, respond to account queries, and promote
positive customer relationships while managing debt.
Qualifications and Skills
- Education:
A Bachelor’s degree/Diploma in a business-related field (Accounting,
Finance, Business Administration ,social sciences).
- Experience:
1–5 years of experience in debt collection, specifically within a bank or
financial institution in Kenya.
- Skills:
Exceptional negotiation, persuasion, and conflict-resolution skills.
- Technical
Proficiency: Strong knowledge of Microsoft Office (Excel, Word) and
banking software systems.
- Communication:
Excellent verbal and written communication skills in English and
Kiswahili.
- Certification:
Added advantage includes CPAs, CCP (Certified Credit Professional), or
similar qualifications.
Logbook Team Leader at Mwananchi Credit Limited
Job Title: Logbook Team Leader
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Feb 28, 2026
Job Description
Are you a proven Team leader in financial services with a
track record of driving performance and building winning teams? Mwananchi
Credit Limited is seeking Logbook Team Leaders across Kenya to lead regional
growth, generate high-quality leads, and mentor thriving sales units.
Key Responsibilities
- Supervise
and inspire a team of at least 10 active marketers or sales
representatives
- Achieve
monthly acquisition targets and grow a strong, sustainable loan portfolio
- Conduct
field activations and strategic client outreach initiatives
- Monitor
documentation workflows, compliance, and client satisfaction
- Cultivate
branch-level leadership and uphold Mwananchi’s service excellence
standards
Minimum Qualifications
- 3+
years’ experience in logbook loans, asset-based financing, or microcredit
services
- Demonstrated
ability to recruit, mentor, and manage high-output sales teams
- Consistent
record of portfolio growth, lead conversion, and retention
- Strong
interpersonal, organizational, and performance reporting skills
- A
leadership mindset grounded in integrity and accountability
What We Offer
- Competitive
remuneration and team performance bonuses
- Career
growth within Kenya’s leading credit services provider
- Recognition
for outstanding contributions to regional business growth
- Dynamic,
innovation-driven environment committed to financial empowerment
Team Leader – Checkoff Loans at Mwananchi Credit Ltd
Job Title: Team Leader – Checkoff Loans
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Feb 28, 2026
Role Overview
The Team Leader – Checkoff Loans is responsible for leading
and managing the sales team to achieve disbursement and revenue targets. The
role involves recruiting, training, and motivating marketing executives,
developing effective marketing strategies, ensuring portfolio quality, and
maintaining strong client and partner relationships. The position requires
strategic leadership, operational oversight, and consistent performance
management to drive business growth and ensure compliance with company policies.
Key Responsibilities
1. Sales Performance and Business Growth
- Lead
the sales team to consistently achieve daily, weekly, and monthly loan
disbursement targets.
- Drive
lead generation activities and ensure strong conversion rates from
opportunities to disbursements.
- Expand
the client base by attracting new customers and retaining existing ones.
- Monitor
and ensure timely collection of payroll deductions and remittances.
- Identify
opportunities for cross-selling and up-selling financial products.
- Build
and maintain partnerships that support business growth and market
expansion.
2. Team Management and Capacity Building
- Recruit,
train, and retain qualified and high-performing marketing executives.
- Conduct
onboarding and continuous training to equip team members with product and
sales knowledge.
- Provide
mentorship, coaching, and regular performance feedback to improve
productivity.
- Foster
a culture of accountability, collaboration, and results-driven
performance.
3. Marketing and Business Development
- Develop
and execute marketing plans and activation strategies to drive loan sales.
- Coordinate
marketing events, product activations, and promotional campaigns.
- Work
with the marketing department to ensure message consistency across
campaigns.
- Increase
brand visibility through social media engagement, digital outreach, and
field marketing.
- Monitor
market trends, competitor activities, and client feedback to inform
marketing initiatives.
4. Portfolio and Risk Management
- Maintain
a healthy loan portfolio by ensuring strict adherence to credit policies.
- Track
loan performance to minimize defaults and delinquencies.
- Collaborate
with collections teams to ensure effective follow-up on overdue accounts.
- Enforce
compliance with internal risk and operational standards.
5. Customer Relationship Management
- Build
and sustain strong relationships with key clients, payroll partners, and
stakeholders.
- Ensure
excellent customer service and timely resolution of client concerns.
- Engage
county and institutional payroll offices to ensure efficient remittance
processes.
- Promote
customer satisfaction and loyalty through proactive communication and
relationship management.
6. Reporting and Performance Monitoring
- Prepare
and submit daily, weekly, and monthly sales and performance reports.
- Analyze
sales data to track performance against targets and identify improvement
areas.
- Present
performance updates to management and recommend corrective actions where
necessary.
7. Continuous Improvement and Innovation
- Identify
new market opportunities, partnerships, and emerging business segments.
- Implement
best practices to improve sales processes and operational efficiency.
- Continuously
review strategies to enhance team productivity and competitiveness.
Qualifications and Experience
Education:
- Bachelor’s
degree in Business Administration, Marketing, Finance, or a related field.
Experience:
- Minimum
of 4–6 years of experience in sales or business development, preferably in
financial services.
- Proven
experience in team leadership, loan disbursement, and marketing strategy
implementation.
- Strong
understanding of checkoff loan systems and institutional partnerships.
Skills and Competencies
- Excellent
leadership, planning, and organizational abilities.
- Strong
interpersonal, coaching, and motivational skills.
- Analytical
mindset with a focus on data-driven decision-making.
- Excellent
communication and negotiation abilities.
- Knowledge
of sales performance metrics, portfolio management, and reporting.
- High
integrity, professionalism, and customer-centric focus.
- Proficiency
in Microsoft Office and CRM or sales tracking systems.
Head of Branch Operations at Mwananchi Credit Ltd
Job Title: Head of Branch Operations
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Feb 14, 2026
Head of Branch Operations
We are seeking an experienced and strategic Head of Branch
Operations to oversee and
enhance the daily operations of all our branches, ensuring efficiency, cost
management, and
high performance across the network. This role requires a results-driven leader
with extensive
experience in operational management, process optimization, and large team
leadership.
Key Responsibilities
- Oversee
Daily Operations and Processes: Provide leadership and direction for
day-to-day operations across all branches to ensure smooth, efficient, and effective
service delivery. - Drive
Efficiency and Manage Costs: Identify and implement opportunities to
streamline
branch processes, optimize resource utilization, and manage operational costs
effectively. - Implement
Policies and SOPs: Develop, roll out, and enforce operational policies and
standard operating procedures to maintain consistency, compliance, and high-quality
standards across all branches. - Monitor
Branch and Department Performance: Track, evaluate, and report on
performance metrics to ensure branches achieve their targets while upholding
operational excellence.
Must-Have Qualifications
- Master’s
degree in Operations Management, Finance, Business Administration, or a
related field. - Minimum
of 10 years’ experience in senior operations roles, with proven success in
managing multi-branch operations. - Strong
track record in process optimization, policy implementation, and cost
management. - Demonstrated
ability to lead and motivate large, diverse teams across multiple
locations.
- Excellent
analytical, decision-making, and problem-solving skills.
- High
level of integrity, professionalism, and organizational awareness.
Digital Marketing Officer at Mwananchi Credit Ltd
Job Title: Digital Marketing Officer
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Feb 14, 2026
Role Overview
We are seeking a highly creative and hands-on Digital
Marketing Officer to strengthen our brand presence across digital platforms.
This role is ideal for a versatile professional who blends visual storytelling,
content creation and digital marketing execution. You will be responsible for
creating high-quality visual content, managing digital assets, and supporting
marketing campaigns across multiple channels.
Key Responsibilities
- Plan
and execute photo shoots for marketing, branding and social media content
- Capture,
edit and produce high-quality video content (short-form and long-form)
- Design
digital creatives including posters, banners, social media visuals and
basic marketing collateral
- Edit
photos and videos to professional standards for web and social platforms
- Manage
and update content on the company website (WordPress)
- Support
digital marketing campaigns across social media, website, and other
digital channels
- Ensure
brand consistency across all visual and digital materials
- Stay
up to date with digital trends, content formats, and platform best
practices
Required Skills & Qualifications
- Proven
experience in photography and videography
- Strong
video and photo editing skills
- Proficiency
in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After
Effects or similar)
- Strong
working knowledge of Canva
- Solid
understanding of visual branding and digital content creation
- Ability
to manage multiple projects and meet deadlines with minimal supervision
Added Advantage
- Working
knowledge of WordPress (content updates, basic page edits, media
management)
- Experience
supporting digital marketing or social media campaigns
Communications and Public Relations Specialist at Mwananchi Credit Ltd
Job Summary
Mwananchi Credit is seeking a dynamic and innovative
Communications and PR Specialist to join our Digital Marketing team. This role
will be key in shaping and maintaining our brand image, enhancing our corporate
reputation, and strengthening engagement with both internal and external
stakeholders.
The ideal candidate will be responsible for developing and executing
communication strategies, managing media relations, driving PR campaigns,
overseeing content creation, and ensuring consistent messaging across all
platforms. The role also requires expertise in internal communications, crisis
management, event coordination, and positioning Mwananchi Credit as a trusted
thought leader in the financial services sector.
Key Responsibilities
- Develop
and implement a comprehensive communications strategy to enhance brand
image and positioning.
- Draft,
edit, and distribute press releases, speeches, newsletters, and corporate
statements.
- Build
and maintain strong media relationships, manage press events, and monitor
media.
- Oversee
PR campaigns, address misinformation, and proactively manage company
reputation.
- Collaborate
with the digital marketing team to align online content with PR goals and
oversee social media communications.
- Facilitate
clear internal communications, support HR in employee engagement
initiatives, and organize staff events.
- Support
stakeholder engagement by preparing materials for forums, CSR activities,
and sponsorship events.
- Track
PR campaign performance, measure ROI, and monitor industry trends.
- Develop
and execute crisis communication plans, acting as first contact during
reputation-sensitive situations.
- Plan
and manage corporate events, launches, press briefings, and CSR
activities.
Qualifications, Skills & Experience
- Bachelor’s
degree in Communications, Public Relations, Journalism, Marketing, or
related field.
- Minimum
of 3 years’ experience in corporate communications, PR, or media relations
(financial sector experience is an advantage).
- Exceptional
writing, editing, and content creation skills.
- Strong
verbal communication and presentation skills.
- Proven
ability to build and maintain media and stakeholder relationships.
- Proficiency
in digital communication tools, social media management, and monitoring
platforms.
- Knowledge
of crisis communication strategies and handling sensitive company
information.
- Strong
creativity, organizational, and project management skills.
- Ability
to work under pressure, meet deadlines, and collaborate effectively in a
team environment.
Head of Business Development at Mwananchi Credit
Overview
Mwananchi Credit is seeking an ambitious and dynamic Head
of Business Development to spearhead growth initiatives and drive the
company’s expansion. The successful candidate will be responsible for
identifying opportunities, building strategic partnerships, enhancing customer
acquisition strategies, and ensuring sustainable growth. This role requires a
visionary leader with proven expertise in business development, market
analysis, and customer-centric strategy implementation.
Key Responsibilities
- Conduct
in-depth market research to identify trends and
- Refine
and improve product features in collaboration with
- Analyze
product performance metrics and provide actionable
- Develop
and execute customer acquisition and retention
- Build
and maintain strong strategic
- Pursue
new business opportunities that align with company
- Ensure
high levels of customer satisfaction and
- Provide
leadership and mentorship to the business development
Qualifications & Requirements
- Bachelor’s
degree in Business Administration, Marketing, Finance, or a related field
(Master’s degree is an added advantage).
- Minimum
of 7–10 years’ experience in business development, sales,
or strategic growth roles, with at least 3 years in a leadership
position.
- Strong
track record of driving revenue growth and achieving business
- Excellent
analytical, negotiation, and communication
- Demonstrated
ability to build and manage partnerships across
- Proven
leadership and team management
- Customer-focused
mindset with strong problem-solving
- Familiarity
with the financial services sector will be a distinct
Internal Audit Manager at Mwananchi Credit Ltd
Role Overview
As an Internal Audit Manager at Mwananchi Credit Ltd,
you will play a vital role in strengthening governance, compliance, and risk
management across the organization. Your responsibilities will include ensuring
timely disbursements, managing compliance-related complaints, verifying
documents, developing new compliance policies, and reducing the portfolio at
risk (PAR). You will also provide leadership to the audit team, drive
operational efficiency, and enhance accountability throughout the business.
Key Responsibilities
Annual Audit Plan Development and Execution
- Assist
in the development and execution of the annual audit plan.
- Identify
areas of risk and prioritize audits based on potential impact.
Audit Planning and Management
- Plan,
manage, and determine audit objectives and scope.
- Identify
and assess risks, develop audit programs, and ensure compliance with
internal policies and procedures.
- Ensure
audits are conducted efficiently and effectively.
Operational Examinations and Compliance
- Perform
examinations on operations to determine compliance with policies,
procedures, and effectiveness in meeting operational requirements.
- Evaluate
efficiency and adherence to sound accounting principles and practices.
- Serve
as a consultant for departments on compliance and operational matters.
Supervision and Development of Audit Staff
- Assist
with the overall supervision of internal audit staff.
- Facilitate
staff professional development, training, and evaluation.
- Provide
guidance and support to audit team members.
Audit Documentation and Reporting
- Document
audit findings and prepare comprehensive reports.
- Include
recommendations for improved practices and procedures.
- Communicate
audit results to management in a clear and actionable manner.
Branch and Departmental Support
- Offer
maximum branch and departmental support through routine operations audits.
- Enhance
turnaround time (TAT) in handling statement requests received through
branch accountants.
Review and Follow-Up Audits
- Conduct
reviews/audit follow-ups on liquidated/restructured accounts and accounts
due for refund.
- Ensure
correct posting and closure of accounts for accurate branch/company
portfolio reporting.
Risk Identification and Mitigation
- Identify
and mitigate risks such as loss of funds through posting errors,
inaccurate/unapproved invoices, and unauthorized disbursements.
- Operate
independently to add value to the business and improve operational
efficiency.
Implementation Follow-Up
- Follow
up on recommendations made as a result of audits.
- Evaluate
the implementation and effectiveness of recommended changes.
Liaison with External Auditors
- Serve
as a liaison with external auditors on behalf of MCL.
- Ensure
proper completion and coordination of audit projects.
Additional Duties
- Perform
other related duties as assigned to support the overall business
objectives.
Must-Have Qualifications
- Bachelor’s
Degree in Accounting, Finance, or related field (CPA/CIA qualification
preferred).
- 7–10
years of progressive experience in audit/risk management, with at least 3
years in a leadership role.
- Strong
knowledge of audit standards, compliance frameworks, and risk planning
methodologies.
- Excellent
analytical, problem-solving, and leadership skills.
- Demonstrated
ability to manage and mentor teams effectively.
- Strong
reporting, communication, and presentation skills.
- Experience
in the financial services/microfinance sector will be an added advantage.
Data Analyst at Mwananchi Credit Ltd
Role Overview
We are seeking a highly skilled and
detail-oriented Data Analyst to join our Operations team. The
successful candidate will be responsible for collecting, interpreting, and
analyzing data to provide actionable insights that support business decisions.
This role involves data accuracy, timely reporting, process optimization, and
the development of data-driven solutions that enhance organizational
efficiency.
Key Responsibilities
Data Accuracy & Quality
- Interpret
data and transform it into actionable business
- Ensure
database efficiency, secure data storage, and effective
- Leverage
tools such as Tableau, Power BI, and Excel for reporting and
Data Timeliness
- Build
analytical models to forecast performance, identify trends, and propose
- Estimate
project timelines, break down tasks, and ensure timely report
- Maintain
appropriate documentation for data analysis
Data Completeness
- Generate
detailed reports highlighting organizational strengths, weaknesses, and
- Provide
comprehensive data-driven solutions across multiple sources and business
areas.
- Develop
automated data processes and lifecycle management for online and offline
use.
Teamwork & Leadership
- Mentor
and guide team members to achieve and exceed performance
- Conduct
departmental training on data processes and analytics best
- Ensure
compliance with data privacy regulations and company
Compliance & Continuous Improvement
- Formulate
and execute new internal process flows and
- Conduct
regular audits to ensure productivity and compliance across all
Must-Have Qualifications
Education:
- Bachelor’s
Degree in Statistics, Mathematics, Computer Science, Data Science,
Economics, or Finance.
Certifications (an added advantage):
- Google
Data Analytics Professional Certificate
- Microsoft
Certified: Data Analyst Associate
- IBM
Data Science Professional Certificate
- SAS
Data Scientist
- Tableau
Desktop Specialist
Professional Experience
- 3–5
years’ experience in Data Analysis, Business Intelligence, or a
similar role.
- Proven
track record in analyzing large datasets and developing actionable
Technical Competencies
- Proficiency
in SQL and Excel for data manipulation and
- Experience
with Python (especially data analysis libraries such as Pandas,
NumPy, etc.).
- Strong
knowledge of data visualization tools such as Tableau or Power
Behavioral Skills
- Critical
and strategic thinker with strong problem-solving
- Excellent
communication and presentation
- High
attention to detail, adaptability, and
- Strong
project management and teamwork
Head of Legal at Mwananchi Credit Ltd
Mwananchi Credit Limited is seeking an experienced and
visionary Head of Legal to join our leadership team. This role will
provide strategic legal guidance, ensure compliance with regulatory frameworks,
and safeguard the company’s interests in all legal matters.
Key Responsibilities
- Legal
Strategy and Advisory
- Compliance
and Regulatory Oversight
- Litigation
and Dispute Resolution
- Risk
Management and Policy Development
- Use
legal channels to collect and recover overdue loan accounts as per company
policies
Qualifications
- Bachelor’s
Degree in Law and a Post Graduate Diploma from the Kenya School of Law
- Advocate
of the High Court of Kenya with 8–10 years’ post-admission
experience, including leadership in financial services/legal practice
- CPS
(K) qualification is an added advantage
- Membership
in the Law Society of Kenya (LSK)
- Proven
experience in lending, securities, credit, and debt recovery
Data Analyst at Mwananchi Credit Ltd
- Job
Title: Data Analyst
- Vacancies: 1
- Branch(s): Eco
Bank Towers
- Employment
Type: Full-Time
- Open
Until: Sep 8, 2025
Role Overview
We are seeking a highly skilled and detail-oriented Data
Analyst to join our Operations team. The successful candidate will be
responsible for collecting, interpreting, and analyzing data to provide
actionable insights that support business decisions. This role involves data
accuracy, timely reporting, process optimization, and the development of
data-driven solutions that enhance organizational efficiency.
Key Responsibilities
Data Accuracy & Quality
- Interpret
data and transform it into actionable business
- Ensure
database efficiency, secure data storage, and effective
- Leverage
tools such as Tableau, Power BI, and Excel for reporting
and
Data Timeliness
- Build
analytical models to forecast performance, identify trends, and propose
- Estimate
project timelines, break down tasks, and ensure timely report
- Maintain
appropriate documentation for data analysis
Data Completeness
- Generate
detailed reports highlighting organizational strengths, weaknesses, and
- Provide
comprehensive data-driven solutions across multiple sources and business
areas.
- Develop
automated data processes and lifecycle management for online and offline
use.
Teamwork & Leadership
- Mentor
and guide team members to achieve and exceed performance
- Conduct
departmental training on data processes and analytics best
- Ensure
compliance with data privacy regulations and company
Compliance & Continuous Improvement
- Formulate
and execute new internal process flows and
- Conduct
regular audits to ensure productivity and compliance across all
Must-Have Qualifications
Education:
- Bachelor’s
Degree in Statistics, Mathematics, Computer Science, Data Science,
Economics, or Finance.
Certifications (an added advantage):
- Google
Data Analytics Professional Certificate
- Microsoft
Certified: Data Analyst Associate
- IBM
Data Science Professional Certificate
- SAS
Data Scientist
- Tableau
Desktop Specialist
Professional Experience
- 3–5
years’ experience in Data Analysis, Business Intelligence, or a
similar role.
- Proven
track record in analyzing large datasets and developing actionable
Technical Competencies
- Proficiency
in SQL and Excel for data manipulation
and
- Experience
with Python (especially data analysis libraries such as
Pandas, NumPy, etc.).
- Strong
knowledge of data visualization tools such as Tableau or
Power
Behavioral Skills
- Critical
and strategic thinker with strong problem-solving
- Excellent
communication and presentation
- High
attention to detail, adaptability, and
- Strong
project management and teamwork
How to Apply
Interested candidates are invited to send their applications
and updated CVs to:
careers@mwananchicredit.com Application
Deadline: 8th September 2025
Assistant Recovery Manager Position at Mwananchi Credit Ltd
Job Title: Assistant Recovery Manager Position
Vacancies: 1
Branch(s): Eco Bank Towers
Employment Type: Full-Time
Open Until: Sep 8, 2025
Responsibilities
Portfolio Monitoring & Risk Control
- Monitor
overdue loan accounts and flag early warning
- Track PAR
(Portfolio at Risk) across different aging categories g Watch,
Substandard, Doubtful and loss
- Ensure
accurate recovery records and timely updates in the
Supervision & Team Support
- Assist
the Head of Collections & Recovery in supervising recovery officers,
investigators, and external agents.
- Provide
field support in difficult recovery
- Train
and mentor junior staff on collection strategies, customer handling, and
Debt Recovery & Negotiation
- Oversee
day-to-day recovery operations, ensuring adherence to
- Engage
directly with delinquent clients through calls, visits, and
- Negotiate
repayment plans, restructuring, or settlements where
- Escalate
cases to legal or external agencies when
Reporting & Compliance
- Prepare daily,
weekly, and monthly recovery reports for
- Track
recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
- Ensure
compliance with internal policies, legal frameworks, and regulatory
- Liaise
with legal, credit, and risk departments on recovery-related
Strategy & Process Improvement
- Recommend
new recovery strategies (digital collections, incentives, penalties).
- Support
in developing policies to reduce delinquency and improve collection
- Contribute
to process automation (dashboards, MIS, reminders).
Qualifications & Skills
Educational Background
- Bachelor’s
degree in Finance, Business Administration, Accounting, Banking, or
related
- Professional
certifications in credit management, debt recovery, or risk management are
an added advantage.
Experience
- 3–5
years’ experience in credit recovery/collections within a financial
- Proven
track record in debt recovery, portfolio monitoring, and team
coordination.
- Experience
handling legal recovery processes (court, collateral
realization).
Technical Skills
- Proficiency
in loan management systems & MS Office (Excel, Word, PowerPoint).
- Strong
reporting and analytical skills (dashboard preparation, data
interpretation).
- Familiarity
with regulatory guidelines on collections and
Soft Skills
- Excellent
negotiation and conflict resolution
- Strong
communication (written & verbal) and customer
- Leadership
qualities with ability to supervise and motivate a
- Integrity,
resilience, and ability to work under
Head of Business Development at Mwananchi Credit Ltd
Key Responsibilities:
- Conduct
market research
- Refine
product features with stakeholder input.
- Analyze
product metrics.
- Develop
customer acquisition strategies.
- Maintain
strategic partnerships.
- Pursue
new business opportunities.
- Ensure
high customer satisfaction and retention.
How to Apply:
Please share your updated CV and application letter to careers@mwananchicredit.com
N/B: Only shortlisted candidates will be contacted
Deadline: 10th SEP 2025 at 5:00PM
Collection & Recovery Officers at Mwananchi Credit Ltd
Must Have Qualifications:
- Diploma/degree
in Debt Collection, Finance, or Accounting
- 1-2
years debt collection experience (microfinance/related)
- Knowledge
of legal requirements in credit collections
- Experience
with ERP systems; Smart- collect a plus
- Proficient
in Microsoft Office
How to Apply:
Please share your updated CV and application letter to careers@mwananchicredit.com
N/B: Only shortlisted candidates will be contacted
Deadline: 10th SEP 2025 at 5:00PM
Human Resource Officer at Co-operative Bank of Kenya
Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop
and enforce HR policies and strategies to support organizational
goals.
- Foster
positive employee relations to boost productivity, encourage
inclusivity, and maintain a thriving work environment.
- Ensure
compliance with government laws, Sacco policies, and industry
standards, addressing violations to uphold trust and accountability.
- Design
performance and development programs that align with the Sacco’s
objectives, driving employee growth and success.
- Oversee
HR functions, including hiring, onboarding, training, performance reviews,
and retention, while analyzing exit interviews for improvement.
- Create
and execute HR plans and workforce development initiatives.
- Maintain
accurate HR records, using data insights to enhance operational
efficiency.
- Propose
innovative HR policies and best practices to improve human capital
management.
- Prepare
monthly HR reports and provide strategic recommendations to the Chief
Operating Officer and the CEO quarterly.
Required Qualifications & Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s
degree in Human Resource Management or a related field from an
accredited university.
- Certified
HR professional with active membership in a recognized HR body
(minimum: IHRM membership).
- 3+
years of HR and administrative experience in a financial institution.
- In-depth
knowledge of labor laws and employment regulations.
- Minimum
KCSE grade of C (or equivalent).
Key Competencies & Skills
- Strong
leadership skills with a track record of motivating teams to achieve
business objectives.
- Excellent
communication skills, able to articulate HR policies and strategies
clearly at all levels.
- Relationship-building
abilities, with strong emotional intelligence and conflict-resolution
skills.
- Proficiency
in Microsoft Office (Word, Excel, PowerPoint) for documentation, data
analysis, and reporting.
- Experience
with HR software for managing employee records, performance tracking,
and process automation.
- How
to apply
- Interested
and qualified applicants are requested to click on the link below and fill
out the online application form and submit by 22nd August
2025. Any applications received after the closing date shall not be
accepted.
Legal Officers at Mwananchi Credit Ltd
Job Purpose
The Legal Officer is responsible for providing expert legal
services to support business and ensure operations are carried out in
accordance with the laid down company policies and procedures, regulatory
guidelines and are within legal framework.
Essential Duties & Responsibilities Include But Not
Limited To The Following
- Provide
legal advice and interpretation to on issues relating to the operations,
procedures and policies governing the general business of the organization
to ensure compliance with the law.
- Drafting
and reviewing agreements, legal documents, Memorandums of Understanding
and other collateral securities relating to MCL’s business
- Perusing,
drafting, renewing, reviewing and editing of loan documents and loan files
where and when necessary.
- Providing
general legal advice on legal recovery processes and drafting the
necessary notices for example demand notices, default notices, recall
notices, etc. Participate in recovery of written off and bad loans.
- Work
in liaison with external law firms, ensure due diligence is conducted on
individual borrowers, companies, organizations, associations, partnerships
and loan securities pledged by clients.
- Providing
advice on litigation matters and monitor assignments with external
lawyers. Routinely appear in courts of law with external lawyers and any
other fora and design appropriate litigation strategies to monitor the
progress of litigation matters.
- Preparing
release letters for securities after completion of the loans and ensure
release of security where applicable.
- Performing
any other duties as may be assigned by management from time to time.
Qualification, Knowledge And Experience
- Bachelor’s
Degree in Law from a recognized Institution, Post Graduate Diploma in Law
from the Kenya School of Law
- At
least 4 years’ experience in a legal department of a busy organization,
financial services, with sound exposure to credit or lending and debt
recovery.
- Advocate
of the High Court of Kenya of at least 2 years’ post-admission
- Certified
Public Secretary of Kenya CPS (K) is an added advantage
- Membership
in the Law Society of Kenya.
- Proficiency
with MS Office suite packages as well as good IT skills and knowledge are
essential
Key Competencies
- Proficient
negotiation and mediation skills
- Innovative
thinking ability with strong analytical skills
- Exceptional
communication skills, organizational and report writing skills.
- Strong
interpersonal skills with ability to build supportive relationships with
everyone across the firm
- Able
to multi-task, manage time effectively and keep calm under pressure
- Maintains
the highest professional standards
Call Center Agent – 17 Posts at Mwananchi Credit Ltd
- Job
Title: Call Center Agent
- Vacancies: 17
- Branch(s): Eco
Bank Towers
- Employment
Type: Full-Time
- Open
Until: Aug 28, 2025
Job Purpose
As a Call Center Agent, you will manage the
organization’s credit risk by implementing policies and frameworks that
minimize losses while optimizing credit opportunities.
Essential Duties & Responsibilities Include But Not
Limited To The Following
- Build
and maintain strong, long-lasting relationships with customers.
- Achieve
individual sales targets by promoting banking products and services (e.g.,
loans, deposits, investment products).
- Ensure
timely and accurate management of customer accounts.
- Address
customer complaints, issues, and queries in a prompt and professional
manner
- Prepare
daily, weekly, and monthly reports on customer interactions, sales, and
account management activities.
Qualification, Knowledge And Experience
- Minimum
of University degree.
- At
least 1 year work experience as a Call agent handling business and
customers.
Key Competencies
- Sales-oriented:
Target-driven and able to achieve individual and branch sales goals.
- Team
Player: Collaborative and able to work effectively with other branch
teams to achieve branch goals.
- Problem-solving:
Ability to handle customer complaints and issues calmly and
professionally.
- Adaptability:
Ability to thrive in a fast-paced and dynamic branch environment.
- Attention
to Detail: Accuracy in handling customer accounts, transactions, and
administrative tasks.
- Professionalism:
Maintaining a high standard of ethics, compliance, and customer care