Jacaranda Health is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We have open positions for now.
Program Officer (Kwale) at Jacaranda Health
About the role
The Program Officer will work in the Programs department of Jacaranda Health, supporting the implementation of the scalable and affordable PROMPTS solution and MENTORS program. PROMPTS is an AI-enabled SMS messaging service for mothers, while MENTORS equips frontline service providers with lifesaving EmONC skills and knowledge. The role involves close collaboration with county teams and the wider Jacaranda Health team to ensure smooth and efficient program implementation in the allocated county.
Location: Kwale County, Kenya
Reports to: Senior Regional Program Coordinator
Terms of Engagement : One-year renewable contract
Start Date: June 2026
About Jacaranda Health
Jacaranda Health’s mission is to improve maternal and
newborn health outcomes in the public health system. Through innovative
AI-driven technology and human-centered solutions, we partner with governments
to scale impactful, data-driven interventions. These solutions include PROMPTS,
an AI-enabled platform for mothers, and MENTORS, a facility-based training
program equipping frontline nurses with lifesaving skills and knowledge. Our
innovations and partnerships have reached over 3 million women across 1,100+
health facilities. As we expand across Kenya, Nigeria, and Ghana, we are
looking for dynamic leaders with a passion for impact to help us transform the
future of maternal health.
Jacaranda Health is an equal opportunity employer. We welcome applications from qualified candidates regardless of race or ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and any other protected characteristics.
About the team
The Programs Department is the operational engine of Jacaranda Health’s work in Kenya, bringing together three closely connected workstreams under one roof:
PROMPTS– our flagship digital SMS service that supports mothers through pregnancy, childbirth and the early postnatal period, delivered in partnership with county governments and backed by a 24/7 Helpdesk.
MENTORS 2.0– an EmONC clinical mentorship programme that strengthens the skills and confidence of frontline maternal and newborn health providers across public health facilities.
Data & Advocacy– a growing portfolio focused on county data sharing, quality improvement and health financing advocacy, helping counties use evidence to drive better maternal and newborn health decisions.
We collaborate closely with our Data & Analytics, Research & Design, Technology, Finance and Communications teams, and with a wide ecosystem of donors, county governments and technical partners. It is a mission-driven, data-literate, field-connected team that values clarity, learning and delivery at scale. The PROMPTS and MENTORS program is used to strengthen maternal and newborn health outcomes.
What You’ll Do:
1. Program Leadership & Implementation Oversight
- Coordinate,
supervise, and lead the implementation of PROMPTS and Mentorship program
activities in the allocated counties, ensuring alignment with key
performance indicators and program deliverables.
- Support
priority facilities by working closely with in-facility mentors and
PROMPTS contact staff to strengthen program performance and compliance
with the Data Protection Act.
- Plan,
coordinate, and participate in county joint Mentorship and PROMPTS
performance review meetings and maintain regular communication and
reporting with county stakeholders.
- Coordinate
facility and community-based PROMPTS enrollment activities to increase ANC
coverage and secure enrollment of mothers in the counties.
2. Technical & Digital Health Support
- Support
in-facility mentors to run CME and simulation drill activities as well as
PROMPTS contact person to create awareness and enrollment of mums to the
digital SMS platform.
- Support
and co-ordinate efficient EmONC coaching activities by ensuring all
necessary tools and simulation materials are available.
- Manage
various PROMPTS tools through continuous updates and improvements.
3. Stakeholder Engagement & System Coordination
- Build
and manage relationships with County, sub county and Health Facility
teams(Including county RH, MNH and QI teams) to ensure smooth running of
the programs.
- Collaborate
with colleagues to improve the overall performance of the program.
4. Data-Driven Decision Making, Performance Management
& Problem Solving
- Prepare
and share monthly reports with the regional program coordinator and Health
Facilities
- Coordinate
and follow up on the sharing and utilization of the PULSE dashboard across
facilities and county management teams, including at facility, sub-county,
and county levels.
- Communicate County challenges and/or opportunities with considered context-specific solutions/interventions to the program coordinator.
Who you are:
What You Bring
- Diploma
in Nursing/Clinical medicine.
- Added
advantages: Health systems management or Public Health programs
experience and/or EmONC knowledge & skills.
- Minimum
of 4 years of experience in implementing maternal and newborn health
programs within the public health system.
Skills and Competencies:
- Coaching,
mentorship, facilitation, and people management skils.
- Strong
communication, coordination, and teamwork skills, with the ability to
work effectively in culturally diverse environments.
- Tech-savvy,
proficient in MS Office and G-Suite (Excel, PowerPoint and Google
Sheets).
- Problem-solving
and conflict resolution skills.
- High integrity, reliability, and professionalism, with a strong willingness to learn and grow.
Why Jacaranda Health?
- Mission-driven
work: Impact the lives of millions of mothers and babies.
- Innovation-forward
thinking: Work with cutting-edge technology in maternal and newborn
health.
- High-growth
organization: Be part of a rapidly scaling national and global team.
- People-centric
culture: Collaborate with an ambitious, passionate, and supportive
team.
To Apply:
Interested candidates should submit their applications
through this link – Program Officer
Applications will be reviewed on a rolling basis, and early
submission is encouraged. Hard-copies applications will not be accepted. The
final deadline for submission is 18th May 2026.
Head of Department – Programs at Jacaranda Health
About the role
The Head of Department – Programs will provide unified leadership across our three programme workstreams: PROMPTS (digital SMS), MENTORS 2.0 (capacity building) and Data & Advocacy (county data sharing, quality improvement and health financing advocacy). This is a senior leadership role for someone who can translate strategy into coordinated execution across a complex, multi-county portfolio. You will oversee donor-funded grants, deepen long-term partnerships with county governments and the Ministry of Health, and hold end-to-end accountability for programme results in Kenya.
You will lead a team of four managers and a wider function of 30+ programme, helpdesk and field-facing staff, operating across 24+ counties.
Location: Nairobi, Kenya
Reports to: Director of Kenya Programs
Direct reports: HSS Manager | Service
Delivery Program Manager | Helpdesk Manager | Health
Financing Technical Advisor
Terms of Engagement: One-year contract, renewable
About Jacaranda Health
Jacaranda Health’s mission is to improve maternal and newborn health outcomes in the public health system. Through innovative AI-driven technology and human-centered solutions, we partner with governments to scale impactful, data driven interventions. These solutions include PROMPTS, an AI-enabled platform for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. Our innovations and partnerships have reached over 3 million women across 1,100+ health facilities. As we expand across Kenya, Eswatini, and Ghana, we are looking for dynamic leaders with a passion for impact, to help us transform the future of maternal health.
Jacaranda Health is an equal opportunity employer. We welcome applications from qualified candidates regardless of race or ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and any other protected characteristics.
About the team
The Programs Department is the operational engine of
Jacaranda Health’s work in Kenya, bringing together three closely connected
workstreams under one roof:
- PROMPTS
– our flagship digital SMS service that supports mothers through
pregnancy, childbirth and the early postnatal period, delivered in
partnership with county governments and backed by a 24/7 Helpdesk.
- MENTORS
2.0 – an EmONC clinical mentorship programme that strengthens the
skills and confidence of frontline maternal and newborn health providers
across public health facilities.
- Data
& Advocacy – a growing portfolio focused on county data sharing,
quality improvement and health financing advocacy, helping counties use
evidence to drive better maternal and newborn health decisions.
We collaborate closely with our Data & Analytics, Research & Design, Technology, Finance and Communications teams, and with a wide ecosystem of donors, county governments and technical partners. It is a mission-driven, data-literate, field-connected team that values clarity, learning and delivery at scale.
What You’ll Do:
Strategic leadership & programme integration
- Own
the annual strategic plan across PROMPTS, MENTORS 2.0 and Data &
Advocacy, aligned to organisational OKRs and donor commitments.
- Translate
strategy into departmental action plans with clear ownership, milestones
and resource allocation.
- Drive
integration and cross-learning across the three workstreams, and lead
quarterly programme reviews.
- Represent
Programmes in organisational leadership forums and support the Director,
Kenya Programs on donor engagement and executive decision-making.
Programme oversight
- PROMPTS:
oversee reach, consent and engagement KPIs; continuously improve the
enrolment model, consent strategy and cost-per-consented-mum efficiency;
drive cost-share targets with counties and facilities; guide EMR
integration.
- MENTORS
2.0 & HSS: provide strategic oversight of the EmONC mentorship
programme; lead Ministry of Health engagement toward formal endorsement as
a national mentorship implementer; steer health financing strategy and
Results-Based Financing pilots; manage the Health Financing Technical
Advisor.
- Data
& Advocacy: set direction for the County Data Sharing & Advocacy
project; oversee platform roll-out, adoption and utilisation; lead county
advocacy design, messaging and tracking tools; convene cross-learning
events.
People, partnerships & delivery
- Lead,
develop and manage direct reports through structured check-ins, coaching
and performance management.
- Build
a high-performing, motivated Programmes team with clear roles and career
pathways, and actively manage field travel load to prevent burnout.
- Project
and manage annual departmental budgets; review monthly variance analyses;
ensure timely, high-quality donor reporting; oversee contracts with
technical partners.
- Represent Jacaranda Health at national and international forums, working groups and donor convenings, and cultivate new partnership opportunities.
Who you are:
What you bring
- A
Bachelor’s degree in a relevant field. Master’s in Public Health,
Business, Strategy or related discipline and/or project management
certification is an added advantage.
- 10+
years of progressive experience, including at least 5 years in senior
leadership, managing complex, multi‑workstream or multi‑county health
programmes.
- Demonstrated
expertise in at least two of the following areas: digital health, clinical
mentorship at scale, health financing or systems strengthening, and
government partnership management.
- A
strong track record leading donor‑funded, multi‑stakeholder programmes,
with confidence in grant compliance, reporting and budget oversight.
- A
people‑centred, execution‑focused leader who translates strategy into
measurable results, builds high‑performing teams across geographies, and
navigates dynamic, high‑pressure environments with clarity and resilience.
Skills and Competencies:
- Transformational
leadership and people development; strategic thinking and innovation
management.
- Advocacy
and stakeholder influence; collaborative, co-design approach.
- Data-driven
decision making; excellent oral and written communication.
- Resilience
under pressure; change management and adaptability; high integrity.
Mission-driven work: Impact the lives of millions of
mothers and babies.
Innovation-forward thinking: Lead cutting-edge
solutions in maternal and newborn health.
High-growth organization: Shape national-scale
programs with global reach.
People-centric culture: Collaborate with an ambitious, passionate, and supportive team.
To Apply:
Interested candidates should submit applications through this link – HOD Programs.Applications will be reviewed on a rolling basis, and early submission is encouraged. No hard copies required or accepted.
Application Deadline: 15th May 2026.
Product Research Manager at Jacaranda Health
About the role
Jacaranda Health is seeking a mid- to senior-level Product
Research Manager with deep applied experience in user experience research and
learning, including use of mixed-methods evaluation, a strong orientation
toward impact and sustainability, and growing exposure to the application of
research to digital health products. This role is ideal for a professional who
excels at generating rapid, actionable learning from scaled product data, and
translating evidence into programmatic and product design decisions.
The Product Research Manager will play a leadership role in
shaping how Jacaranda evaluates interventions across the full lifecycle—from
early experimentation and iteration to scale and long-term sustainability
and impact. Working closely with Product, Data & Analytics, Tech, and
Programs teams, the role will focus on understanding how, why,
and for whom interventions work, with particular attention to
context, equity, and impact.
Location: Nairobi, Kenya
Reports to: Head of Research Projects
Direct reports: Senior Research Projects Coordinator & Research
Coordinator
Terms of Engagement: One-year contract,
renewable
What You’ll Do:
Lead Product Learning
- Design
and implement rapid user research, embedded within Product development
lifecycles. This will involve using user data, conducting user research,
product analytics, and experimentation to understand engagement,
performance, user experience and health outcomes.
- Translate
evidence into concrete strategies to improve product offerings and
implementation.
Lead Implementation Research & Learning
- Design
and lead implementation research studies that optimize the scale and
impact of the organization’s solutions These will be mixed methods
approaches to understand how product offerings and interventions operate
in the real world.
- Generate
decision-ready insights from implementation research – translate evidence
into strategies that inform iteration, adaptation, and scale. Own the
Research team’s departmental strategy.
- Lead
the design of research projects that generate actionable insights and fit
a rapid Technology-oriented pace of learning.
- Oversee
data gathering, analysis, and interpretation, ensuring quality at all levels.
- Translate
research findings into clear, decision-ready recommendations that guide
product iteration, experimentation, partnership, and scale strategies.
Lead and coach teams
- Lead
and mentor research teams to understand departmental strategy, deliver
quality research outputs, and understand how to apply research learnings
to product and solution implementation.
- Partner
with other internal departments, both technical and non-technical,
to translate complex findings into action. Communicate complex findings
with clarity and influence, translating evidence into compelling
narratives for Product managers, Programs teams, senior leadership,
donors, and government partners to inform decision-making.
Who you are:
What you bring
- Master’s
degree in public health, social sciences, epidemiology, implementation
science, or a related field, with 5–8+ years of experience conducting
applied or product/UX-focused research; or a Bachelor’s degree with
equivalent hands-on research experience.
- Demonstrated
mid- to senior-level experience in product, implementation, or applied
research, with strong use of qualitative and mixed-methods approaches to
answer real-world product and program questions.
- Proven
ability to design and lead studies that inform product iteration,
scale-up, sustainability, and impact within complex health or digital
systems.
- Strong
experience translating research evidence into clear product, programmatic,
or policy decisions, influencing roadmaps, feature prioritization, or
implementation strategy.
- Proficiency
in at least one statistical or analytical software package (e.g. STATA or
R), with the ability to interpret and communicate quantitative findings
for product decision-making.
Skills and Competencies:
- Experience
conducting product or UX research within large-scale digital health
platforms or technology-enabled services.
- Familiarity
with user and product analytics, dashboards, or routine platform data, and
using these data to complement qualitative or mixed-methods research.
- Hands-on
experience with qualitative analysis tools (e.g. NVivo, Atlas.ti) and
applied synthesis for product learning.
- Experience
collaborating closely with product teams, governments, donors, or
large-scale implementation partners to embed research into delivery and
scale.
- Knowledge
of basic statistics is a must.
Application Deadline: 28th April 2026.
Product Research Manager at Jacaranda Health
About the team
The Research Design & Evaluation (RD&E) team is the
heart of Jacaranda Health, providing evidence for product design,
implementation, scale and expansion of Jacaranda’s programming. We pride
ourselves on being data and technically adept, working with cutting edge
technology to drive high value solutions for maternal health.
The Research Projects department, housed within the division
of RD&E, is critical in delivering evidence for decision making. Our
portfolio of research projects focus on questions related to implementation,
impact, growth, sustainability and ultimately providing the evidence needed to
deliver high-quality products to our clients.
About the role
Jacaranda Health is seeking a mid- to senior-level Product
Research Manager with deep applied experience in user experience research and
learning, including use of mixed-methods evaluation, a strong orientation
toward impact and sustainability, and growing exposure to the application of
research to digital health products. This role is ideal for a professional who
excels at generating rapid, actionable learning from scaled product data, and
translating evidence into programmatic and product design decisions.
The Product Research Manager will play a leadership role in
shaping how Jacaranda evaluates interventions across the full lifecycle—from
early experimentation and iteration to scale and long-term sustainability
and impact. Working closely with Product, Data & Analytics, Tech, and
Programs teams, the role will focus on understanding how, why,
and for whom interventions work, with particular attention to
context, equity, and impact.
Location: Nairobi, Kenya
Reports to: Head of Research Projects
Direct reports: Senior Research Projects Coordinator & Research
Coordinator
Terms of Engagement: One-year contract,
renewable
What You’ll Do:
Lead Product Learning
- Design
and implement rapid user research, embedded within Product development
lifecycles. This will involve using user data, conducting user research,
product analytics, and experimentation to understand engagement,
performance, user experience and health outcomes.
- Translate
evidence into concrete strategies to improve product offerings and
implementation.
Lead Implementation Research & Learning
- Design
and lead implementation research studies that optimize the scale and
impact of the organization’s solutions These will be mixed methods
approaches to understand how product offerings and interventions operate
in the real world.
- Generate
decision-ready insights from implementation research – translate evidence
into strategies that inform iteration, adaptation, and scale. Own the
Research team’s departmental strategy.
- Lead
the design of research projects that generate actionable insights and fit
a rapid Technology-oriented pace of learning.
- Oversee
data gathering, analysis, and interpretation, ensuring quality at all
levels.
- Translate
research findings into clear, decision-ready recommendations that guide
product iteration, experimentation, partnership, and scale strategies.
Lead and coach teams
- Lead
and mentor research teams to understand departmental strategy, deliver
quality research outputs, and understand how to apply research learnings
to product and solution implementation.
- Partner
with other internal departments, both technical and non-technical,
to translate complex findings into action. Communicate complex findings
with clarity and influence, translating evidence into compelling
narratives for Product managers, Programs teams, senior leadership,
donors, and government partners to inform decision-making.
Who you are:
What you bring
- Master’s
degree in public health, social sciences, epidemiology, implementation
science, or a related field, with 5–8+ years of experience conducting
applied or product/UX-focused research; or a Bachelor’s degree with
equivalent hands-on research experience.
- Demonstrated
mid- to senior-level experience in product, implementation, or applied
research, with strong use of qualitative and mixed-methods approaches to
answer real-world product and program questions.
- Proven
ability to design and lead studies that inform product iteration,
scale-up, sustainability, and impact within complex health or digital
systems.
- Strong
experience translating research evidence into clear product, programmatic,
or policy decisions, influencing roadmaps, feature prioritization, or
implementation strategy.
- Proficiency
in at least one statistical or analytical software package (e.g. STATA or
R), with the ability to interpret and communicate quantitative findings
for product decision-making.
Skills and Competencies:
- Experience
conducting product or UX research within large-scale digital health
platforms or technology-enabled services.
- Familiarity
with user and product analytics, dashboards, or routine platform data, and
using these data to complement qualitative or mixed-methods research.
- Hands-on
experience with qualitative analysis tools (e.g. NVivo, Atlas.ti) and
applied synthesis for product learning.
- Experience
collaborating closely with product teams, governments, donors, or
large-scale implementation partners to embed research into delivery and
scale.
- Knowledge
of basic statistics is a must.
Why join us?
- Mission-driven
work: Impact the lives of millions of mothers and babies.
- Innovation-forward
thinking: Lead cutting-edge solutions in maternal and newborn
health.
- High-growth
organization: Shape national-scale programs with global reach.
- People-centric
culture: Collaborate with an ambitious, passionate, and
supportive team.
Application Deadline: 28th April 2026.
Procurement & Inventory Lead at Jacaranda Maternity
Location: Jacaranda Maternity Hospitals
Reports to: Hospital Operations / Finance Leadership
Why this role matters
At Jacaranda
Maternity, every item on a shelf has a direct impact on a mother’s safety
and a newborn’s first moments of life. The Procurement & Inventory Lead
sits at the heart of our clinical operations—ensuring that the right supplies,
medicines, and equipment are available on time, at the right cost, and
to the highest quality standards, every single day.
This is not a back-office role. It’s a hands-on leadership
position that keeps our theatres running, our pharmacy stocked, and our
clinical teams focused on what they do best: delivering exceptional maternal
and newborn care.
Your mission
You will own end-to-end procurement and inventory management
across the hospital—designing smart sourcing strategies, building reliable
supplier partnerships, and running tight inventory systems that prevent
stock-outs, expiries, and waste. You’ll balance cost discipline with clinical
urgency, and systems thinking with on-the-ground execution.
What you’ll do
Lead hospital procurement
- Own
the full procurement lifecycle for medical supplies, pharmaceuticals,
equipment, consumables, and general services.
- Develop
and execute procurement strategies aligned with clinical needs, budgets,
and regulatory requirements.
- Identify,
evaluate, and manage suppliers—from prequalification and negotiation
through contracting and performance management.
- Drive
value for money through competitive sourcing, framework agreements, and
cost-saving initiatives.
- Ensure
strict compliance with internal policies, ethical standards, and
healthcare regulations.
- Partner
closely with clinical, pharmacy, finance, and operations teams to
accurately forecast demand.
Run world-class inventory management
- Oversee
inventory planning and control across all hospital stores, including
pharmacy and medical supplies.
- Maintain
optimal stock levels to prevent stock-outs, overstocking, expiries, and
wastage.
- Implement
and manage inventory systems (ERP, stock cards, bin cards, or automated
tools).
- Track
batches, expiries, recalls, and consumption—especially for pharmaceuticals
and critical consumables.
- Lead
regular stock audits, cycle counts, reconciliations, and variance
investigations.
- Set
reorder levels, lead times, and demand forecasts based on real consumption
data.
Own the numbers
- Co-manage
procurement and inventory budgets with Finance.
- Track
spend, stock value, and savings against approved budgets.
- Produce
clear, actionable reports on supplier performance, stock status, expiries,
and cost efficiencies.
- Maintain
audit-ready records for internal and external reviews.
Protect quality, safety & continuity
- Ensure
all procurement and inventory practices meet hospital policies, healthcare
regulations, and quality standards.
- Proactively
manage risks related to supplier dependency, shortages, counterfeit
products, and compliance gaps.
- Work
closely with Quality Assurance and clinical teams to ensure all procured
items meet safety and performance standards.
Lead people & improve systems
- Supervise,
mentor, and develop procurement and stores teams.
- Build
trusted relationships across clinical, pharmacy, biomedical, finance, and
admin teams.
- Drive
continuous improvement in procurement efficiency, inventory accuracy, and
process automation.
Qualifications and Experience
- Bachelor’s
degree in Procurement, Supply Chain Management, or a related field.
- Professional
procurement or supply chain certification and Membership to the
professional body (KISM) is an advantage.
- 3–4
years’ experience in procurement, ideally within healthcare or similarly
complex environments.
- Proven
experience managing inventory, preferably pharmaceuticals and medical
supplies.
- Strong
negotiation, supplier management, and analytical skills.
- Hands-on
experience with ERP or hospital inventory systems.
- Pharmacy
qualification is a plus.
Program Officer - Makueni County
Deadline: 28th January 2026
The Program Officer will be based in Makueni County to
implement Jacaranda Health’s programs, PROMPTS AI-enabled SMS service for
mothers and the MENTORS EmONC training program, working with county and
internal teams to ensure smooth delivery, support health system strengthening
activities, and drive effective, scalable maternal health programs in the
assigned county.
Program Officer- Kilifi County
Deadline: 28th January 2026
The Program Officer will be based in Kilifi County to
implement Jacaranda Health’s programs, PROMPTS AI-enabled SMS service for
mothers and the MENTORS EmONC training program, working with county and
internal teams to ensure smooth delivery, support health system strengthening
activities, and drive effective, scalable maternal health programs in the
assigned county.
Director of Kenya Programs
Deadline: 5th February 2026
The Director of Kenya programs provides strategic leadership
and execution accountability for all Kenyan programs, ensuring innovations are
achieved and achieved, programs achieve measurable impact, and relationship
with government, donors, and partners are strengthened.
Product Manager
Deadline: 30th January 2026
The Product Manager will join The Product Management team to
lead quality assurance and optimization of Jacaranda Health digital messaging
products including, SMS, Chatbots, and helpdesk that supports urgent
communications with mothers. The role ensures content functions correctly,
adapts to user behavior, and meets high standards for quality, usability, and
safety through cross-functional collaboration.
Research Project Manager
Deadline: 6th February 2026
We are hiring a Senior-level Research Manager to lead
mixed-methods UX research and learning, generate rapid, actionable insights
from product data, and translate evidence into digital health product and
program decisions. The manager will partner with Product, Data & Analytics,
Technology and Programs teams to evaluate interventions, emphasize content,
equity, sustainability and impact.
Medical Officer (Night Coverage) at Jacaranda Maternity
Medical Officer (Night Coverage) at Jacaranda Maternity
Location: Nairobi, Kenya
Employment Type: Part-time (Locum Night Coverage – Onsite)
Experience Level: Mid-Level
Application Deadline: [Insert Deadline if available]
About Jacaranda Maternity
Jacaranda Maternity is redefining the future of healthcare
in East Africa for the patients who need it most. The hospital in Nairobi is
transforming maternal healthcare by delivering high-quality,
patient-centered, and affordable maternity care.
With over 3,000 clients per month, Jacaranda
Maternity has earned both global and local recognition from organizations such
as the Centre for Health Market Innovations, the Gates
Foundation, Saving Lives at Birth, and Innovations in
Healthcare. The facility has also been independently rated among the highest
quality healthcare providers in Kenya.
As the hospital expands to new locations, Jacaranda
Maternity is seeking qualified and passionate professionals to join its growing
team.
Job Purpose
The Medical Officer (Night Coverage) will
be responsible for providing high-quality clinical services, ensuring patient
safety, and maintaining superior customer satisfaction during night shifts.
Key Responsibilities
- Monitor
and provide appropriate medical and surgical care to patients.
- Manage
clients for reproductive health services in both inpatient and outpatient
settings.
- Admit
and manage patients requiring special care, including investigations and
treatments.
- Examine
and communicate with patients to diagnose medical conditions accurately.
- Prepare
and maintain comprehensive medical records and treatment notes.
- Coordinate
planned care with patients and multidisciplinary teams.
- Manage
emergency cases effectively and ensure proper patient referral procedures.
- Maintain
excellent interpersonal relationships with patients and staff to ensure
superior client experience.
- Obtain
informed consent for all medical procedures as per hospital policy.
- Provide
advice on healthy lifestyles and preventive care.
- Participate
in Continuous Medical Education (CME) sessions for clinical staff.
- Perform
any other duties as assigned by the supervisor.
Education & Qualifications
- Bachelor’s
Degree in Medicine and Surgery from a recognized university or medical
training college.
- Minimum
of 2 years’ experience as a licensed Medical Officer in a
busy maternity or healthcare facility.
- Valid Practicing
License from the Kenya Medical Practitioners and Dentists
Board (KMPDB).
- A Master’s
degree will be an added advantage.
Experience & Skills
- Proven
experience working in a maternity or startup healthcare environment.
- Additional
experience in Neonatal, Paediatric, or Reproductive Health is
an added advantage.
- Excellent analytical, communication,
and interpersonal skills.
- Computer
proficiency, especially in Microsoft Office Suite.
- Strong
commitment to delivering high-quality patient care.
- Ability
to work effectively within a diverse and collaborative team.
- Initiative
and problem-solving capability.
How to Apply
Interested and qualified candidates are encouraged to apply
through the link below:
Medical Officer at Jacaranda Maternity
About Jacaranda Maternity
Jacaranda
Maternity is redesigning the future of healthcare in East Africa
for the patients who need it most. Our hospital in Nairobi is changing the way
maternal healthcare is provided by developing better ways to provide
high-quality, patient-centred maternity care at affordable prices. Currently,
we see over 3,000 clients a month. We have won global and local recognition,
including from the Centre for Health Market Innovations, the Gates Foundation,
Savings Lives at Birth, and Innovations in Healthcare – and our facility has
been independently rated as among the highest quality in Kenya.
We are expanding to new locations and require additional
Medical Officers. Reporting to our doctor-in-charge, you will take on
responsibility of delivering quality customer service and maintaining superior
patient satisfaction.
Will you join us and help transform maternal and new-born
health care in East Africa?
Education
- Hold a
Degree in Medicine and Surgery from a recognized university/ (medical
training) college with a minimum of 2 years’ experience.
- Hold a
valid active practicing license from the Kenya Medical Practitioners and
Dentists Board.
- A
master’s degree will be an added advantage.
Experience
- Position
holder should have at least 2 years’ experience working as a licensed
Medical Officer in a busy maternity institution and experience in working
in a startup maternity facility.
- Neonatal/Paediatric
or reproductive health experience is an added advantage.
- Knowledge
and Skills Requirements
- Strong
communication and interpersonal skills.
- Excellent
analytical reasoning skills and meticulous attention to detail.
- Computer
literacy, with proficiency in Microsoft Office Suite.
Credit Control Officer at Jacaranda Maternity
Credit Control Officer
Job Summary
Responsible for managing the credit and collections process,
ensuring timely and efficient collection of receivables, and minimizing
financial risk associated with patient accounts. The role involves working
closely with patients, insurance companies, and internal departments to ensure
accurate billing and prompt payment.
Key Responsibilities:
- Credit
Assessment and Approval:
- Assess
the creditworthiness of patients and third-party payers.
- Establish
credit terms for patients based on hospital policies and patient
financial information.
- Accounts
Receivable Management:
- Monitor
patient accounts to ensure timely collection of outstanding balances.
- Conduct
regular reviews of overdue accounts and take appropriate actions to
recover outstanding debts.
- Prepare
and distribute monthly aging reports to the finance manager and relevant
departments.
- Patient
Billing and Collection:
- Ensure
accurate and timely billing of patient accounts.
- Follow
up with patients and insurance companies on unpaid or disputed bills.
- Provide
clear communication to patients regarding their financial obligations and
available payment options.
- Insurance
Claims Management:
- Work
with insurance companies to resolve denied or delayed claims.
- Ensure
proper documentation and submission of claims to maximize reimbursement.
- Follow
up on outstanding insurance claims and appeals.
- Reporting
and Analysis:
- Prepare
and present regular reports on credit and collection activities.
- Analyze
trends and provide insights and recommendations for improvement.
- Ensure
accurate and up-to-date records of all credit and collection activities.
- Compliance
and Risk Management:
- Ensure
compliance with relevant laws and regulations related to healthcare
billing and collections.
- Identify
and mitigate potential credit risks to the hospital.
- Collaborate
with the finance team to manage bad debt provisions and write-offs.
- Customer
Service and Relationship Management:
- Maintain
regular contact with patients to ensure timely payments and resolve any
issues related to billing and collections.
- Build
and maintain strong relationships with insurance companies and other
third-party payers.
- Provide
excellent customer service to patients and their families regarding their
financial obligations.
Qualifications and Skills:
- Education:
- Bachelor’s
degree in Finance, Accounting or a related field.
- Experience:
- Minimum
of 3-5 years of experience in credit control, accounts receivable, or a
similar role, preferably in a healthcare setting.
- Technical
Skills:
- Proficiency
in healthcare billing software and Microsoft Office Suite, particularly
Excel.
- Knowledge
of healthcare billing and insurance claim processes.
- Soft
Skills:
- Strong
analytical and problem-solving skills.
- Excellent
communication and interpersonal skills.
- Ability
to work under pressure and manage multiple tasks simultaneously.
- High
level of accuracy and attention to detail.
- Empathy
and understanding when dealing with patients in financial distress.
Client Service Attendant at Jacaranda Maternity
Duties and Responsibilities
- Client
Observation & Presence
- Maintain
visible, approachable presence in OPD waiting areas;
- Be
aware-based on information from reception and client themselves, of what
people are waiting for, if they are in a hurry, if they are new, etc;
- Monitor
client flow and identify signs of discomfort/ unhappiness;
- Client
Engagement
- Greet
all clients warmly and introduce self as their point of contact;
- Offer
clear, polite explanations of wait times, next steps, etc;
- Reiterate
key information as needed (packages prices, cost of care, timings of
clinics etc);
- Answer
basic questions, however escalate to appropriate staff when unsure;
- Enhance
the Client Experience
- Proactively
check in with waiting clients every 15–20 minutes;
- Identify
and assist clients who appear lost, anxious, or underserved;
- Advocate
for clients needing special attention (e.g., elderly, disabled,
postpartum);
- Ensure
signage, queue systems, and instructions are visible and understood;
- Follow
up with referred clients from the facility to another facility;
- Assist
in making EDD calls;
- Issue
inpatient feedback forms in the morning;
- Issue
outpatient feedback forms and encourage clients to scan QR codes;
- Give
hospital tours to clients;
- Liaise
with the Manager and the inpatient team to follow up with Clients who have
had emotional experiences like miscarriages, still births etc and forward
for VIP management and counseling;
- Environment
& Comfort
- Monitor
cleanliness and seating availability in waiting areas;
- Highlight
any infrastructural facility issues (broken or non working items);
- Offer
water or comfort items (if available) to clients in extended wait;
- Reporting
& Feedback
- Log
daily observations and client concerns in designated format;
- Flag
recurring issues or bottlenecks;
- Any
other assigned duty.
Expectations
- Friendly,
calm, and professional demeanor at all times;
- Strong
verbal communication in English and Kiswahili;
- Willingness
to ask for help when unsure and escalate appropriately;
- Commitment
to client dignity, privacy, and respectful service;
- Punctuality
and consistency in presence and engagement.
Qualifications
- Diploma
in Business Administration/Management, Secretarial studies or any related
field from a recognized institution (preferably with medical background);
- At
least 3 years in a busy healthcare facility managing patient flow;
- Computer
skills including the use of MS Office required, and comfort with using new
computer tools.
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Business Purpose/Objective:
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