Medical Officer (Night Coverage) at Jacaranda Maternity
Medical Officer (Night Coverage) at Jacaranda Maternity
Location: Nairobi, Kenya
Employment Type: Part-time (Locum Night Coverage – Onsite)
Experience Level: Mid-Level
Application Deadline: [Insert Deadline if available]
About Jacaranda Maternity
Jacaranda Maternity is redefining the future of healthcare
in East Africa for the patients who need it most. The hospital in Nairobi is
transforming maternal healthcare by delivering high-quality,
patient-centered, and affordable maternity care.
With over 3,000 clients per month, Jacaranda
Maternity has earned both global and local recognition from organizations such
as the Centre for Health Market Innovations, the Gates
Foundation, Saving Lives at Birth, and Innovations in
Healthcare. The facility has also been independently rated among the highest
quality healthcare providers in Kenya.
As the hospital expands to new locations, Jacaranda
Maternity is seeking qualified and passionate professionals to join its growing
team.
Job Purpose
The Medical Officer (Night Coverage) will
be responsible for providing high-quality clinical services, ensuring patient
safety, and maintaining superior customer satisfaction during night shifts.
Key Responsibilities
- Monitor
and provide appropriate medical and surgical care to patients.
- Manage
clients for reproductive health services in both inpatient and outpatient
settings.
- Admit
and manage patients requiring special care, including investigations and
treatments.
- Examine
and communicate with patients to diagnose medical conditions accurately.
- Prepare
and maintain comprehensive medical records and treatment notes.
- Coordinate
planned care with patients and multidisciplinary teams.
- Manage
emergency cases effectively and ensure proper patient referral procedures.
- Maintain
excellent interpersonal relationships with patients and staff to ensure
superior client experience.
- Obtain
informed consent for all medical procedures as per hospital policy.
- Provide
advice on healthy lifestyles and preventive care.
- Participate
in Continuous Medical Education (CME) sessions for clinical staff.
- Perform
any other duties as assigned by the supervisor.
Education & Qualifications
- Bachelor’s
Degree in Medicine and Surgery from a recognized university or medical
training college.
- Minimum
of 2 years’ experience as a licensed Medical Officer in a
busy maternity or healthcare facility.
- Valid Practicing
License from the Kenya Medical Practitioners and Dentists
Board (KMPDB).
- A Master’s
degree will be an added advantage.
Experience & Skills
- Proven
experience working in a maternity or startup healthcare environment.
- Additional
experience in Neonatal, Paediatric, or Reproductive Health is
an added advantage.
- Excellent analytical, communication,
and interpersonal skills.
- Computer
proficiency, especially in Microsoft Office Suite.
- Strong
commitment to delivering high-quality patient care.
- Ability
to work effectively within a diverse and collaborative team.
- Initiative
and problem-solving capability.
How to Apply
Interested and qualified candidates are encouraged to apply
through the link below:
Medical Officer at Jacaranda Maternity
About Jacaranda Maternity
Jacaranda
Maternity is redesigning the future of healthcare in East Africa
for the patients who need it most. Our hospital in Nairobi is changing the way
maternal healthcare is provided by developing better ways to provide
high-quality, patient-centred maternity care at affordable prices. Currently,
we see over 3,000 clients a month. We have won global and local recognition,
including from the Centre for Health Market Innovations, the Gates Foundation,
Savings Lives at Birth, and Innovations in Healthcare – and our facility has
been independently rated as among the highest quality in Kenya.
We are expanding to new locations and require additional
Medical Officers. Reporting to our doctor-in-charge, you will take on
responsibility of delivering quality customer service and maintaining superior
patient satisfaction.
Will you join us and help transform maternal and new-born
health care in East Africa?
Education
- Hold a
Degree in Medicine and Surgery from a recognized university/ (medical
training) college with a minimum of 2 years’ experience.
- Hold a
valid active practicing license from the Kenya Medical Practitioners and
Dentists Board.
- A
master’s degree will be an added advantage.
Experience
- Position
holder should have at least 2 years’ experience working as a licensed
Medical Officer in a busy maternity institution and experience in working
in a startup maternity facility.
- Neonatal/Paediatric
or reproductive health experience is an added advantage.
- Knowledge
and Skills Requirements
- Strong
communication and interpersonal skills.
- Excellent
analytical reasoning skills and meticulous attention to detail.
- Computer
literacy, with proficiency in Microsoft Office Suite.
Credit Control Officer at Jacaranda Maternity
Credit Control Officer
Job Summary
Responsible for managing the credit and collections process,
ensuring timely and efficient collection of receivables, and minimizing
financial risk associated with patient accounts. The role involves working
closely with patients, insurance companies, and internal departments to ensure
accurate billing and prompt payment.
Key Responsibilities:
- Credit
Assessment and Approval:
- Assess
the creditworthiness of patients and third-party payers.
- Establish
credit terms for patients based on hospital policies and patient
financial information.
- Accounts
Receivable Management:
- Monitor
patient accounts to ensure timely collection of outstanding balances.
- Conduct
regular reviews of overdue accounts and take appropriate actions to
recover outstanding debts.
- Prepare
and distribute monthly aging reports to the finance manager and relevant
departments.
- Patient
Billing and Collection:
- Ensure
accurate and timely billing of patient accounts.
- Follow
up with patients and insurance companies on unpaid or disputed bills.
- Provide
clear communication to patients regarding their financial obligations and
available payment options.
- Insurance
Claims Management:
- Work
with insurance companies to resolve denied or delayed claims.
- Ensure
proper documentation and submission of claims to maximize reimbursement.
- Follow
up on outstanding insurance claims and appeals.
- Reporting
and Analysis:
- Prepare
and present regular reports on credit and collection activities.
- Analyze
trends and provide insights and recommendations for improvement.
- Ensure
accurate and up-to-date records of all credit and collection activities.
- Compliance
and Risk Management:
- Ensure
compliance with relevant laws and regulations related to healthcare
billing and collections.
- Identify
and mitigate potential credit risks to the hospital.
- Collaborate
with the finance team to manage bad debt provisions and write-offs.
- Customer
Service and Relationship Management:
- Maintain
regular contact with patients to ensure timely payments and resolve any
issues related to billing and collections.
- Build
and maintain strong relationships with insurance companies and other
third-party payers.
- Provide
excellent customer service to patients and their families regarding their
financial obligations.
Qualifications and Skills:
- Education:
- Bachelor’s
degree in Finance, Accounting or a related field.
- Experience:
- Minimum
of 3-5 years of experience in credit control, accounts receivable, or a
similar role, preferably in a healthcare setting.
- Technical
Skills:
- Proficiency
in healthcare billing software and Microsoft Office Suite, particularly
Excel.
- Knowledge
of healthcare billing and insurance claim processes.
- Soft
Skills:
- Strong
analytical and problem-solving skills.
- Excellent
communication and interpersonal skills.
- Ability
to work under pressure and manage multiple tasks simultaneously.
- High
level of accuracy and attention to detail.
- Empathy
and understanding when dealing with patients in financial distress.
Client Service Attendant at Jacaranda Maternity
Duties and Responsibilities
- Client
Observation & Presence
- Maintain
visible, approachable presence in OPD waiting areas;
- Be
aware-based on information from reception and client themselves, of what
people are waiting for, if they are in a hurry, if they are new, etc;
- Monitor
client flow and identify signs of discomfort/ unhappiness;
- Client
Engagement
- Greet
all clients warmly and introduce self as their point of contact;
- Offer
clear, polite explanations of wait times, next steps, etc;
- Reiterate
key information as needed (packages prices, cost of care, timings of
clinics etc);
- Answer
basic questions, however escalate to appropriate staff when unsure;
- Enhance
the Client Experience
- Proactively
check in with waiting clients every 15–20 minutes;
- Identify
and assist clients who appear lost, anxious, or underserved;
- Advocate
for clients needing special attention (e.g., elderly, disabled,
postpartum);
- Ensure
signage, queue systems, and instructions are visible and understood;
- Follow
up with referred clients from the facility to another facility;
- Assist
in making EDD calls;
- Issue
inpatient feedback forms in the morning;
- Issue
outpatient feedback forms and encourage clients to scan QR codes;
- Give
hospital tours to clients;
- Liaise
with the Manager and the inpatient team to follow up with Clients who have
had emotional experiences like miscarriages, still births etc and forward
for VIP management and counseling;
- Environment
& Comfort
- Monitor
cleanliness and seating availability in waiting areas;
- Highlight
any infrastructural facility issues (broken or non working items);
- Offer
water or comfort items (if available) to clients in extended wait;
- Reporting
& Feedback
- Log
daily observations and client concerns in designated format;
- Flag
recurring issues or bottlenecks;
- Any
other assigned duty.
Expectations
- Friendly,
calm, and professional demeanor at all times;
- Strong
verbal communication in English and Kiswahili;
- Willingness
to ask for help when unsure and escalate appropriately;
- Commitment
to client dignity, privacy, and respectful service;
- Punctuality
and consistency in presence and engagement.
Qualifications
- Diploma
in Business Administration/Management, Secretarial studies or any related
field from a recognized institution (preferably with medical background);
- At
least 3 years in a busy healthcare facility managing patient flow;
- Computer
skills including the use of MS Office required, and comfort with using new
computer tools.
Clinical Officer – Paediatrics
Job Title: Clinical Officer – Paediatrics
Reports to: Doctor In-charge
Department: Clinical Operations
Business Purpose/Objective:
The job holder will be primarily responsible for providing
quality clinical services to our clients and paediatric cases.
Medical Officer
Job Title: Medical Officer
Reports to: Resident Consultant Obstetrician
Gynaecologist
Department: Clinical Operations
Nature of Work – Locum
Business Purpose/Objective:
The job holder will be primarily responsible for providing
quality clinical services to our clients.