Internship | Job Vacancies at Living Goods

Product Manager at Living Goods

Product Manager
Reports to: Manager, Product Management
Preferred Location:  Kenya

Introduction

Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We empower Community Health Workers (CHWs) with digital tools that enable them deliver door-to-door care. CHWs use a mobile app to track pregnancies, diagnose and treat common infectious diseases like malaria and pneumonia, monitor disease outbreaks, and follow up with families. Real-time data also supports performance monitoring and impact assessment. By integrating tech-based solutions into community health systems, Living Goods fosters better health outcomes, demonstrating the power of digital health in transforming healthcare delivery in resource-constrained settings.

We are looking for a Product Manager to support delivery across our portfolio of digital health innovations. This is an execution-focused role embedded in the product development cycle, working closely with the Manager, Product Management, engineering teams, field users, and program stakeholders. The successful candidate will own the day-to-day product work that turns requirements into shipped, tested features — writing requirements, managing backlogs, coordinating delivery, and ensuring the team always has well-defined work to execute against. The role spans products at different stages of maturity, from early prototyping to scale preparation, requiring strong organisational skills and curiosity about emerging digital health solutions.

The role reports to the Manager, Product Management and is embedded within the Global Software Engineering team under the Digital Health department.

Roles And Responsibilities

• Write detailed user stories, functional requirements, and acceptance criteria for engineering teams on assigned innovation products.
• Own and maintain the product backlog for assigned products, working with the Manager, Product Management, and engineering leads to keep priorities current, sequenced, and well-defined.
• Track release schedules, flag risks early, and ensure key milestones remain on track across concurrent workstreams.
• Engage directly with field users — Community Health Workers, supervisors, and program staff — to gather, document, and synthesise feedback into actionable product inputs.
• Collaborate with UI/UX designers to develop wireframes, user flows, and interface specifications grounded in real user needs.
• Support sprint ceremonies including refinement, planning, and retrospectives, ensuring the engineering team has clear, well-defined work.
• Facilitate user acceptance testing and manage post-deployment feedback loops for assigned products.
• Track product performance metrics and surface insights to the Manager, Product Management to inform iteration decisions.
• Produce clear, concise product documentation and status updates to keep stakeholders informed.
• Support the Manager, Product Management in stakeholder engagement, requirements gathering, and cross-functional coordination as required.

Skills & Competencies

• 3–5 years of product management, business analysis, or closely related experience.
• Hands-on experience writing requirements, managing backlogs, and coordinating product delivery in agile environments (Scrum, Kanban).
• Ability to engage directly with end users and translate qualitative feedback into well-structured, actionable requirements.
• Organised and detail-oriented, with the ability to manage multiple workstreams concurrently without losing track of quality or timelines.
• Strong written and verbal communication skills; comfortable working across technical and non-technical teams.
• Curiosity and interest in emerging technology, including AI-enabled digital health tools.
• Experience in the digital health sector or international development is an advantage, not a requirement.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and contribute to problem-solving initiatives.

Minimum Qualifications

• Bachelor’s degree in Information and Communication, Digital Health, Computer Science, or a related discipline or relevant experience.
• Product management or business analysis certifications an added advantage.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

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Senior Program Manager (SPM) – County Cluster Lead at Living Goods

Role Purpose

The Senior Program Manager (SPM) provides strategic leadership and oversight for Living Goods’ Technical Assistance (TA) engagement across a three-county cluster. This role is designed for a high-level influencer and program expert who can drive the institutionalization of the “Government as Doer and Payer” model, ensuring that county governments possess the capacity to own, lead, and finance community health services. As the overall cluster lead, the SPM bridges the gap between high-level advocacy with county leadership (CHMTs (especially CECs) and Directors) and the rigorous execution of program fidelity on the ground.

The SPM manages and mentors a team of Program Excellence Officers (PEOs) to ensure high-fidelity program execution, data-driven decision-making, and sustainable system strengthening within the public sector.

Key Responsibilities
Strategic Leadership & Team Management (20%)

• Lead the PEOs: Provide direct line management, coaching, and mentorship to Program Excellence Officers (PEOs), ensuring they achieve sub-county KPIs and maintain program fidelity.
• Performance Accountability: Drive a culture of high performance, accountability, and adaptive management across the cluster team.
• Operational Oversight: Oversee planning, budgeting, and performance tracking for the cluster to ensure cost-effectiveness and compliance.

Government Advocacy & System Transformation (20%)

• Champion “Doer and Payer” Model: Lead strategic advocacy to secure domestic financing and the adoption of community health policies within county budgets and structures.
• High-Level Diplomacy: Serve as the primary representative to senior county leadership (Governors, CEC Health, Directors), building the trust-based relationships necessary for system transition.
• Policy & Legislative Support: Support the formulation of County Community Health Bills and regulations, tracking implementation to ensure Community Health is fully embedded in the county health system.
• National Policy Alignment: Support the dissemination of and compliance with National Policy, Strategy, and frameworks at the county level.

Program Excellence, Fidelity and Growth (20%)

• Ensure Fidelity at Scale: Oversee the implementation of the TA framework (IS 2.0) across the cluster, ensuring that county-led activities meet quality standards without direct LG intervention.
• Institutionalization: Lead the integration of rigorous target setting, data-driven supervision, and functional training cascades into County CH Management systems.
• System Strengthening: Support CHMTs in embedding performance management and continuous quality improvement directly into government CH structures.
• Scale and County Entry: Support County expansion within the cluster by developing detailed action plans, managing timelines, and leading interdepartmental coordination to ensure resource availability.
• Program Graduation: Lead and manage the county graduation process into high-level TA to sustain high-impact service delivery by the county.

Stakeholder Partnership & Harmonization (15%)

• Strategic Mapping: Develop and maintain a comprehensive stakeholder map and engagement strategy for the cluster to promote harmonization and synergy.
• Promote Synergy: Identify partner overlaps and advocate for alignment with County Annual Work Plans (AWPs) to eliminate duplication and maximize impact.
• Collaboration Leadership: Foster productive partnerships with donors and partners through effective engagement and alignment of shared objectives.

Data Transformation & Adaptive Management (15%)

• Data-Driven Leadership: Champion the use of government-owned dashboards (eCHIS, DHIS2, AfyaBI) to drive performance improvement and unblock system bottlenecks.
• Learning & Evidence: Synthesize learnings from across the three counties to inform replication, policy advocacy, and program improvement.

Risk & Sustainability (10%)

• Mitigate Disruptions: Identify and manage political and operational risks, particularly during political transitions, to ensure program continuity.
• Exit Strategy: Focus on reducing government dependency by ensuring all TA tools and practices are fully embedded in county systems.

Key Deliverables

• Implementation of Operational MoUs and TA workplans across the 3-county cluster.
• Measurable increase in county domestic financing for community health.
• Successfully institutionalisation of LG performance management approach n public sector CH system
• Quarterly county-led performance reviews with documented adaptive actions.
• Successful transition of program activities to government-led structures with high fidelity.
• A high performing Cluster team

Qualifications & Experience

• Education: Master’s degree in public health, Health Systems Management, or a related field.
• Experience: Minimum 8 years in health systems strengthening, with at least 3 years in a multi-county or regional leadership role.
• Transition Expertise: Proven track record in transitioning NGO-led programs to Government-led models (“Doer and Payer”).
• Technical Depth: Exceptional analytical skills with the ability to interpret complex health data (DHIS2, eCHIS) to drive strategic goals.
• Influencing Power: Advanced relationship-building and negotiation skills, specifically with senior government officials.
• Leadership: Demonstrated ability to manage and grow high-performing professional teams (like PEOs) in a field-based environment.

Core Competencies

• Strategic & Adaptive Leadership: Capability to anticipate future trends and pivot strategies based on political or operational shifts.
• Systems Thinking: Ability to diagnose root causes and design long-term solutions within the PHC architecture.
• Stakeholder Influence: Building trust and credibility with government, donors, and partners.
• Communication & Conflict Resolution: Tailoring messages to diverse audiences and managing disagreements to preserve collaborative outcomes.
• Data Analysis & Continuous Learning: Visualizing data to enable action and capturing insights to improve individual and team performance.

NB: Applications to be submitted by 12th May 2026. 

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Innovation Officer at Living Goods

Purpose of the Role: 

The Innovation Officer supports the implementation and monitoring of innovation initiatives within Living Goods’ Technical Assistance (TA) model. The role serves as a key link between the Global Support Function and the Country Program Team, facilitating coordination and information flow to support effective implementation of innovation activities. 

Working closely with the global innovation team and country program teams, the Innovation Officer supports the testing and adaptation of innovative approaches aimed at improving community health systems, service delivery, and program effectiveness. The role helps ensure that Living Goods’ third pillar innovation strategy priorities are translated into practical solutions within country programs while providing continuous feedback from the field to inform global learning and strategy. 

The role contributes to identifying implementation challenges, gathering feedback from frontline workers and stakeholders, and supporting the development and refinement of practical, user-centered solutions. The Innovation Officer also supports documentation, learning, and knowledge sharing from ongoing innovation activities to inform continuous program improvement. 

By strengthening the connection between innovation design and field implementation, the role helps ensure that evidence, learning, and digital tools are effectively integrated into program delivery to improve community health outcomes across counties. 

Roles and Responsibilities: 

Innovation Design & Solution Development  

• Support the identification and documentation of priority challenges, inefficiencies, and opportunities for innovation within Living Goods’ TA model, county health systems, and program operations.  
• Participate in human-centered design and systems thinking approaches to support the development and refinement of practical solutions that respond to user needs and system realities.  
• Support the planning and facilitation of design workshops, user research activities, ideation sessions, and rapid prototyping exercises in collaboration with program teams, county counterparts, and partners.  
• Assist in translating innovation ideas into implementable pilots by contributing to the development of objectives, theories of change, success metrics, risk considerations, and learning questions.  
• Work closely with the Digital Health, Innovation team and PEI teams to support the testing and refinement of digital, data, and AI-enabled solutions that strengthen service delivery, supervision, performance management, and data use  

Pilot Implementation, Monitoring & Learning  

• Coordinate and support day-to-day implementation of innovation pilots, ensuring alignment with program priorities, implementation plans, and partner engagement.  
• Support monitoring of pilot activities by tracking progress against agreed milestones, timelines, and deliverables.  
• Work with Monitoring, Evaluation and Learning (MEL) teams to support data collection, documentation, and analysis related to pilot performance.  
• Document implementation experiences, user feedback, and operational challenges, and contribute to adaptive improvements to pilots based on field learning.  
• Support field testing of new service delivery approaches, digital tools, operational processes, and program improvements.  

 Scaling & Program Integration  

• Support assessments of innovation pilots to identify opportunities for scale, integration, or adaptation within Living Goods’ Technical Assistance model.  
• Assist in integrating successful innovations into program tools, guidelines, and training materials in collaboration with relevant teams.  
• Engage with county governments and partners to ensure innovations are aligned with existing systems, policies, and implementation structures.  
• Facilitate cross-county learning exchanges and knowledge sharing to support replication and adaptation of tested solutions. 

Partnerships & Knowledge Management 

• Support engagement with innovation partners, research institutions, government stakeholders, and other collaborators involved in innovation initiatives. 
• Contribute to the preparation of concept notes, reports, presentations, and documentation related to innovation activities. 
• Support operational research, learning agendas, and documentation efforts in collaboration with MEL and research partners. 
• Assist in maintaining innovation knowledge resources, including repositories, tools, dashboards, and learning materials. 
• Participate in internal meetings, technical working groups, and learning platforms related to innovation and program improvement. 

Cross-Cutting & Other Duties 

• Support program planning, budgeting, and adaptive management processes by contributing insights and learning from innovation initiatives. 
• Support capacity strengthening of program and field teams on innovation methods, experimentation, and learning approaches. 
• Monitor emerging trends and best practices in community health, digital health, and development innovation and share relevant insights with internal teams. 
• Promote responsible and ethical innovation practices, including responsible data use, safeguarding, equity, and inclusion. 
• Perform other duties as assigned by the supervisor in line with the role and organizational priorities. 

Key Deliverables 

• Well-documented innovation pilots with clear implementation plans and learning objectives. 
• Regular monitoring and documentation of pilot performance, including lessons learned and recommendations for improvement. 
• Contribution to at least two innovation pilots per year, including testing, documentation, and learning outputs. 
• Knowledge of products such as learning briefs, case studies, presentations, or tools to support internal learning and program improvement. 
• Evidence-informed recommendations that contribute to improvements in program implementation, service delivery models, or operational processes. 

Core Competencies 

• Human-centered design and systems thinking 
• Innovation and project management 
• Stakeholder engagement and co-creation facilitation 
• Evidence generation and data-driven decision-making 
• Learning, adaptation, and continuous improvement 
• Strong collaboration, influence, and cross-functional teamwork 

Qualifications & Experience 

• Bachelor’s degree in health-related discipline, Project Management, Design Thinking, Development Studies, Information Systems, or related field. 
• Minimum of five (5) years’ experience in program innovation, health systems strengthening, technology for development, or adaptive program delivery. 
• Proven experience designing, implementing, and evaluating pilots or user-centered interventions in complex, resource-constrained settings. 
• Experience working with government counterparts, digital health platforms, donors, or research institutions is a strong advantage. 
• Strong analytical, facilitation, synthesis, and documentation skills. 
• Excellent written and verbal communication skills, with the ability to translate complex technical ideas into practical, actionable insights. 

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Program Excellence Officer at Living Goods

Purpose of the Role:

The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.

• High performance (Achievement of KPIs)
• Quality standards
• Institutionalization of PM best practices- rigorous target setting, accountable supervision, effective cascade training through PCNs, effective data use by the County (at all levels) for decision making, County Digital capacity
• Documentation and Knowledge management
• County commitment and ownership (Champions)

Roles and Responsibilities:

1. Program Coordination & Implementation (30%)

• Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.
• Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.
• Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.
• Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.
• Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.

2. Technical Assistance & Capacity Strengthening (20%)

• Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.
• Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.
• Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.
• Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.
• Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.

3. Partnership & Stakeholder Engagement (15%)

• Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.
• Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms, ensuring alignment within the broader county health ecosystem.
• Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing, policy adoption, and institutionalization of community health priorities.
• Ensure visibility, credibility, and integration of Living Goods’ TA inputs within county-led structures and processes.

4. Data, Monitoring & Learning (20%)

• Ensure timely, accurate collection, validation, and reporting of performance data in collaboration with MEAL and data teams.
• Lead monthly data review meetings, learning sessions, and performance discussions at county and sub-county levels.
• Facilitate data quality audits (DQAs), track implementation of recommendations, and ensure findings inform IOP updates.
• Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making and continuous performance improvement.

5. Operations, Finance & Administration (5%)

• Support operational, financial, and administrative planning for county-level TA implementation in partnership with Finance and Operations teams.
• Ensure prudent use of resources and full compliance with Living Goods’ financial, operational, and procurement policies.
• Monitor partner and vendor engagements to ensure timely, quality delivery and accountability.
• Coordinate logistics for trainings, supervision visits, review meetings, and other field activities.

6. Risk Management & Compliance (10%)

• Identify and report emerging operational, political, security, or implementation risks, and propose proactive mitigation measures.
• Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards in all county operations.
• Anticipate risks associated with political transitions (including the 2027 elections) and support counties to maintain program continuity.
• Strengthen county ownership and reduce dependency by embedding TA practices, tools, and systems into county structures for long-term sustainability.

Qualifications & Experience:

• Bachelor’s degree in relevant field
• A minimum of 7 years relevant experience, with supervisory skills
• Strong coordination and project management skills.
• Analytical and data interpretation abilities.
• Relationship-building and partnership management.
• Problem-solving and adaptive learning.
• Integrity, accountability, and results orientation.
• Strong written and oral communication skills.

NB: Applications to be submitted by Thursday, 30^th April 2025.

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Executive Assistant to the CEO at Living Goods

Role: Executive Assistant to the CEO
Reports to: The CEO or her designate
Location: Nairobi

Are you a proactive, detail-oriented professional who thrives at the centre of fast-moving organisations, we’d love to hear from you!

About Living Goods:
Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust.

The organization prides itself in its agile and quick-footed approach and has embedded experimentation, innovation, and research into its DNA. Additionally, Living Goods pushes itself to account for quantifiable and aggressive targets designed to drive health impact. It is this high performance and innovative culture that has pushed LG to learn, adapt, and optimize its approaches in cases where targets aren’t achieved or when local circumstances change. Consequently, the organization and its impact on the lives of the most vulnerable and underprivileged groups has attracted incredible talent from a multiplicity of backgrounds, expertise, race, and cultures as it grows and expands its footprint.

The Opportunity:
The Executive Assistant plays a critical role in supporting the CEO and the Global leadership team. This role drives internal communication efforts, designs and delivers documents and reports, organizes meetings and events, and provides administrative support to the leadership team. In this role, you will work with the Global Leadership team which is based in different locations across the world including San Francisco, Ouagadougou, Nairobi, and Kampala on various assignments including innovative projects. This is an exciting and challenging role, and an investment in your professional development.

Roles and Responsibilities:

• Administrative support: Manage the CEO’s diary and appointment schedule by planning and scheduling meetings, conferences, and teleconferences, and organize complex travel agendas. Provide administrative support to the leadership team. Process the CEO’s expenses and other administrative items.
• Office management:  Ensure that the Global office has all that is required for seamless operations.  Partner with the P&C team to implement and maintain workplace policies as necessary.  Provide general support to the CEO’s visitors and help create a positive, friendly office environment.
• Meeting and Events Management: Responsible for the seamless coordination of Board meetings and Global Executive Team meetings. Plans, coordinates, and executes virtual and physical Global Office all-team meetings, team building sessions, executive team retreats, and other events as needed.
• Design documents: Develop and edit attractive memos, briefing papers, and presentations.
• Performance tracking: Trends/insights analysis with inputs from the Global leadership team to support the overall delivery of work plans.
• Internal communication: Working closely with the CEO and in collaboration with the Group Communications team, play a key role in internal communication. Ensures communication from the CEO is dispatched on time, takes notes during meetings, and that responses to varied audiences are met.
• Organize information: Develop and maintain document management (physical and digital filing and retrieval system). Suggest efficient ways to run the Kenya Global office and troubleshoot malfunctions.
• Board Support and Liaison: Act as a primary point of contact and liaison between the executive team and the Board of Directors, ensuring smooth communication and information flow.

Essential Qualifications, Experience & Attributes:

• Background. Undergraduate. 3+ years in a fast-paced working environment. Experience working in a consulting organization or similar environment handling multiple projects and clients. Background relevant to the operations of Living Goods gained in either the private, public, or NGO sectors.
• Analytical skills: An analytical mindset.
• Communication & Influencing: Experienced at preparing communication materials (PowerPoint, Word documents, email correspondence that meets Board-level standards) and effectively sharing these – both verbally and in writing in English.  
• Planning and Organizational skills:  People can rely on you because you can develop the engine that runs the Global CEO office. You will keep the leadership team true to governance routines and are good at keeping calendars and timelines.  You keep a tight ship and up-to-date to-do lists. You like to get the details right.
• Collaboration and team effectiveness: Build team effectiveness and work collaboratively in a Global team environment.
• People and info junkie:  Once you join an organization you become a sponge, soaking up information quickly.  You enjoy getting to learn the inner workings of an organization and meeting and getting to know employees at all levels. 
• Discretion:  You are a consummate professional.  You have an intuitive feel for sensitive situations, and you respect confidentiality.
• Multitasks: You’re able to juggle multiple tasks at once while ‘staying calm and carrying on. You think strategically, handle ambiguity and work well in a multicultural environment.
• Bilingual in French is a plus.

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Monitoring, Evaluation & Learning (MEL) Officer at Living Goods

Monitoring, Evaluation & Learning (MEL) Officer
Reports to: Country MEL Manager
Location: Kisumu,Vihiga (County-based role with regular sub-county travel)
Department: Performance, Evidence & Insights (PEI)

About Living Goods:

Living Goods works in partnership with governments to strengthen community health systems so that families can receive quality, timely, and affordable care at home. We support Ministries of Health to equip, digitally enable, supervise, and compensate Community Health Workers (CHWs), while reinforcing the systems, data, and performance management structures that sustain strong primary health care.

As governments increasingly adopt and scale national e-Community Health Information Systems (eCHIS), our role is shifting toward providing technical assistance that strengthens government capacity, enhances data quality, and institutionalizes routine data use for decision-making and performance improvement. We support counties and districts to optimize eCHIS use, improve data accuracy and reporting, and run regular performance review structures that translate insights into action.

The MEL Officer plays a critical role in enabling this system-strengthening approach at the county level.

The Opportunity:

As a Monitoring, Evaluation & Learning (MEL) Officer, you will be embedded in assigned counties to support government teams in strengthening data systems, improving eCHIS adoption, and driving routine data use for program improvement. You will work closely with County and Sub-County Health Records and Information Teams, Community Health Focal Persons, and Living Goods field teams to ensure data is accurate, timely, and used for decision-making.

You will also support learning, research, and evaluation efforts, conduct data quality assessments, and document insights that inform program adaptation and policy influence.

Key Responsibilities:

1. Technical Assistance & eCHIS Strengthening

• Provide hands-on technical support to county and sub-county health teams to optimize eCHIS usage, troubleshoot challenges, and improve data entry quality.
• Support onboarding, mentorship, and periodic capacity-building for CHWs, Supervisors, and Sub-County health staff on eCHIS workflows and data use.
• Facilitate monthly and quarterly data review and performance improvement meetings at county and sub-county levels.

2. Monitoring, Evaluation & Reporting

• Support implementation of MEL frameworks and indicator tracking tools aligned with national community health systems.
• Lead routine data collection, validation, cleaning, and analysis to support performance monitoring.
• Prepare monthly KPI dashboards, performance summaries, and reports for county government and Living Goods program teams.

3. Data Quality & Evidence Generation

• Conduct Data Quality Audits (DQAs) jointly with County Health Records Teams and support follow-up on improvement action plans.
• Ensure data completeness, accuracy, timeliness, and consistency across eCHIS, DHIS2, and program datasets.
• Support implementation of research studies, learning initiatives, and evaluation activities as guided by the Country MERL Manager.
• Document learnings, success stories, and insights to inform county-level and organization-wide learning.

4. Capacity Strengthening & Knowledge Sharing

• Train and mentor county and sub-county managers on data visualization, interpretation, and use for supervision and planning.
• Strengthen MEL, analytics, and data literacy skills among health management teams.
• Promote a culture of continuous improvement and evidence-based decision-making.

5. Collaboration & Representation

• Work closely with Living Goods program delivery teams to ensure alignment of MEL processes with implementation.
• Represent Living Goods in county-level MEL, Community Health, and Digital Health coordination forums where required.
• Support MEL components of government-led collaborative initiatives and Living Goods-supported pilots.

Qualifications:

• Bachelor’s degree in Monitoring & Evaluation, Public Health, Statistics, Data Science, Epidemiology, Health Records & Information Management, or a related field.
• Minimum of 3 years’ experience in MEL within public health, community health, or health systems strengthening programs.
• Strong familiarity with the Kenyan health system and experience working with County Health Management Teams.
• Proficiency in DHIS2, eCHIS, or similar health information systems is highly preferred.
• Strong skills in Excel and at least one analytics or visualization tool (Power BI, Stata, SPSS, R or Python).
• Demonstrated experience facilitating data review meetings or training workshops.
• Strong interpersonal, communication, and report writing skills.
• Ability to work independently, collaboratively, and proactively in a decentralized environment.
• Willingness to travel frequently within assigned counties.

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Data Engineer at Living Goods

Purpose of the role:

We are looking for a Data Engineer to participate in the design, development, and management of our data warehousing infrastructure. This role involves building and maintaining data pipelines, managing both relational and non-relational databases, optimizing queries, and transforming raw data into structured data for analysis and reporting.

The successful candidate will collaborate closely with the program, MLE, product management, and software engineering teams to understand data requirements and oversee the implementation of suitable solutions to ensure stakeholders’ needs are satisfied.

Embedded within the Digital Health Team, this role will report to the Senior Manager, Data Engineering & Architecture. The ideal candidate will bring extensive expertise in Transactional Databases, Data Warehouses, and BI reporting systems.

Roles And Responsibilities

• Participate in the design, implementation, and maintenance of data pipelines by performing extraction, transformation, and loading activities from structured and unstructured data sources into a data warehouse.
• Design and Build Data models – star schema, snowflake. Understand common analytical data models like Kimball. Build physical data models and align with best practices and requirements.
• Design, develop, and optimize complex SQL queries to support data discovery, analysis, and reporting. Leverage SQL to ensure accurate data staging and transformation processes that align with business requirements.
• Conduct thorough data discovery to identify and address data quality issues, ensuring that the data is accurate, complete, and accessible for business needs
• Monitor system logs for errors and performance issues; troubleshoot and resolve issues as they arise. Conduct day-to-day system checks and maintenance tasks to ensure system availability.
• Develop BI technical documentation – data dictionaries, definitions, data flows, database schemas, data model diagrams, Entity Relationship Diagrams (ERDs), etc.
• Collaborate with BI developers and users to understand business rules, capture requirements, develop user stories and write technical/functional specifications based on conceptual design and stated business requirements.
• Assist across internal teams to define excellence in data governance, privacy, and security.

Skills & Competencies

• 3+ years experience as a Data Engineer.
• Demonstrated experience in implementing data pipelines/ETL into data warehouses and data querying and analysis using cloud-based solutions such as AWS Redshift or Snowflake.
• Proficiency in SQL & Python for advanced querying, data manipulation, and performance optimization.
• Experience with ETL tools like AWS Glue, Airbyte or Talend for building automated data pipelines.
• Strong knowledge of data modeling and transformation using tools like dbt.
• Hands-on experience with workflow automation tools such as Airflow.
• Expertise in managing CouchDB or PostgreSQL databases, including schema management, performance tuning, and complex queries.
• Extensive data warehouse experience, with skills in performance tuning, query optimization, indexing, and data integrity management.
• Proficiency in using BI tools such as Tableau, Power BI, or Superset for creating reports and dashboards.
• Strong understanding of data governance, security, and compliance best practices in cloud environments.
• Soft Skills: Teamwork, Collaboration, Problem solving, Strong communication and presentation skills to effectively translate technical concepts to business stakeholders.

Minimum Qualifications

• A Bachelor’s degree in computer science, Data Science, Statistics, Mathematics, or a related discipline.
• Professional certifications or equivalent experience in data management, ETL processes, data warehousing, data visualization, and managing large and complex datasets.

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DevOps Engineer

Reports to: Senior DevOps Engineer.
Location: Nairobi – Kenya.

About Living Goods

Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We empower Community Health Workers (CHWs) with digital tools that enable them to deliver door-to-door care. CHWs use a mobile app to track pregnancies, diagnose and treat common infectious diseases like malaria and pneumonia, monitor disease outbreaks, and follow up with families. Real-time data also supports performance monitoring and impact assessment. By integrating tech-based solutions into community health systems, Living Goods fosters better health outcomes, demonstrating the power of digital health in transforming healthcare delivery in resource-constrained settings.
We are seeking a seasoned DevOps Engineer to design, implement and maintain scalable and resilient infrastructure solutions to support our software development and deployment processes. The ideal candidate will have a strong background in DevOps and an understanding of its concepts and best practices.
Embedded within the Digital Health Team, this role will report to the Senior DevOps Engineer. The ideal candidate will bring expertise in designing, implementing and maintaining tools and processes for continuous integration, delivery, and deployment of our software solutions.

Roles and Responsibilities

• Design and implement automation tools and frameworks for continuous integration, delivery, and deployment.
• Collaborate with development teams to understand requirements and implement solutions.
• Develop and maintain CI/CD pipelines to automate software delivery.
• Monitor and manage infrastructure, ensuring optimal performance, security, and scalability.
• Troubleshoot and resolve issues related to application development, deployment, and operations.
• Implement and maintain version control systems, configuration management tools, and other DevOps-related technologies.
• Continuously improve processes and tools to enhance efficiency and productivity.
• Document processes and workflows to support team knowledge sharing.
• Develop, test, implement, maintain, and optimize automated software delivery in an Infrastructure as Code (IAC) environment.
• Implement integrations requested by software engineering teams.
• Contribute to improving system reliability, availability and performance.
• Stay up to date with industry trends and best practices in DevOps.

Skills and Competencies

• Experience with cloud platforms (AWS, Azure, GCP).
• Good knowledge in Docker and Kubernetes for container management and orchestration.
• Hands on experience with DevOps tools and technologies, such as Jenkins, Docker, Kubernetes, terraform and Ansible, GitHub Actions and other CI/CD tools.
• Experience in one or more programming languages, preferably Python and JavaScript
• Linux system administration, monitoring, security best practices, networking, and logging.
• Good knowledge of shell scripting, Java or Python.
• Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK Stack)
• Working knowledge of databases both RDBS and NoSQL.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Continuous learning mindset to stay updated with evolving technologies and industry best practices.
• Familiarity with command-line tools on Linux or another UNIX-like operating system.
• Experience with version control systems such as GIT.
• Familiarity with open-source platforms and tools such as Digital Global Goods (CHT, CommCare, OpenSRP, OpenMRS, OpenLMIS, DHIS2, etc.) would be advantageous.

Minimum Qualifications

• Bachelor’s degree in computer science, IT, or a related field.
• 3+ years of professional experience in a DevOps role, and experience in working on a Linux based infrastructure.
• Relevant certifications in cloud platforms will be an added advantage.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment

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