Client Manager, Channel Sales at NTT DATA
Your day at NTT DATA
The Client Manager is a seasoned subject matter expert. This
is a quota-bearing sales persona and is primarily responsible for taking full
ownership of assigned accounts and manages and grows relationships to drive
expansion and renewals across all solution areas. This role is able to do so by
leveraging company’s tools and methodologies to analyze the client’s situation
and business requirements.
This role possesses advanced planning skills to coordinates
the interaction of a number of company role-players in different geographies
during the sales engagement.
The Client Manager displays strategic thinking capabilities,
a high level of business acumen and deep knowledge of the latest trends in
terms of technology sales methods and approaches.
To thrive in this role, you need to have:
Key Responsibilities:
- Manages
and grows relationships to drive wallet share across all solutions within
business accounts in the Channel segment.
- Minimizes
churn and maximizes retention as well as uncover growth priorities within
the segment.
- Responsible
for driving client satisfaction throughout the entire lifecycle of the
clients’ buying process, by taking ownership for the commercial agreement
for each client.
- Engages
clients to address opportunities, provide possible recommendations to
business solutions that can be delivery by the organization.
- Generates
demand by assisting clients to identify business technology enhancements
in daily operations in line with their growth plan.
- Builds
relationships and displays an understanding of the client
vertical/industry, business environment and strategy to identify current
and future growth opportunities for the organization.
- Influences
and works closely with vendors to achieve desired positive results.
- Uses
company’s sales tools and methodology to effectively manage territory,
accounts, opportunities, pipelines and forecast.
- Develops
open and effective channels of communication in with all clients.
- Encourages
revenue growth by inspiring clients to additional value positive
offerings.
- Becomes
the reliable point of contact for clients that is required to establish a
strong business relationship.
- Aims
to achieve performance targets and exploits opportunities, whilst
displaying notable positive client centric orientation.
- Implements
and/or aligns with business governance and compliance policies in own
practice area to identify and manage risk exposure.
- Monitors
and controls financial governance and compliance to manage financial
costs.
Knowledge and Attributes:
- Sales
business acumen. The skills supporting successful selling through
organizational and AIM outcome mindset. Success will require focusing on
planning, leveraging tools and DATA, and concentrating on company business
requirements. developing the skills to understand the client’s business
(including commercial and financial aspects) in order to bring value to
them from the company’s portfolio of services.
- Sales
client engagement and management. The skills used to effectively manage
and analyze the client throughout the client lifecycle, with the goal of
improving client relationships and driving sales growth. Success will
require detailed understanding of client needs, effective sales planning,
and building trust, all while managing to client expectations. developing
the skills required to know the client, building effective and lasting
relationships with them and to be seen as a trusted advisor.
- Sales
solution skills. The knowledge of the company’s offerings, client
applications, use cases and market trends and the skill to apply them to
individual client and prospect situations that positions the sales team
member as an expert client advisor. Success will require the ability to
link company offerings, including high-value services to specific client
and prospect needs and outcomes.
- Sales
pursuit. The skills and knowledge that enable a team member create value
by identifying and advancing opportunities at assigned prospects and
clients. Success will require both individual ownership as well as
accountability for coordinating internal and external resources in order
to close positive opportunities.
Academic Qualifications and Certifications:
- Bachelor’s
degree or equivalent in business or a sales related field.
- Relevant
vendor certifications would be advantageous
Required experience:
- Moderate
level experience working as part of a sales team in a fast-paced
environment.
- Moderate
level experience in a sales environment and/or customer service role.
- Moderate
level experience in the IT or professional services industry with a focus
on business development and/or sales.
- Moderate
level experience with business to business and business to consumer sales
techniques.
- Moderate
level experience negotiating with clients and vendors/partners.
- Moderate
level experience gained in a similar client manager role.
- Moderate
level experience working with Salesforce.com contact platform
- Some
experience in marketing or advertising would be advantageous.
Workplace type: On-site Working
End User Services – Digital Workplace Security Engineer at NTT DATA
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Digital Workplace Security Engineer is responsible for
securing, engineering, and supporting the full End User Services ecosystem
across Microsoft 365, identity and access security, endpoint management,
messaging, and collaboration platforms.
This role integrates modern cybersecurity expertise with
advanced Modern Workplace engineering—ensuring that all end‑user technologies
are secure, compliant, resilient, and optimized. The engineer serves as the
primary security authority within End User Services, leading threat detection,
security baselining, governance, incident response, and secure solution design
across Microsoft, ManageEngine, and Mimecast environments.
The role also provides L3/L4 technical escalation, drives
modernization and migration initiatives, and supports presales engagements by
designing secure, scalable solutions aligned to Microsoft Security, Purview,
and Modern Work architectures.
Key Responsibilities
Security Engineering & Governance
- Implement
and maintain security baselines across identity, endpoints, messaging,
data, and collaboration workloads (Microsoft Security Baselines, CIS
Benchmarks).
- Deploy,
configure, and operationalize: Microsoft Defender XDR, Defender for Cloud
(cloud & hybrid posture management), Microsoft Sentinel (SIEM/SOAR
operations and automation).
- Develop,
tune, and maintain: SIEM/SOAR use cases, Detection rules, KQL-based
analytics, Automation playbooks.
- Lead
security incident investigations from detection, containment, root-cause
analysis and remediation across identity, endpoints, messaging, and email
security.
- Implement
and maintain Microsoft Purview governance controls: Retention &
records management, eDiscovery (Standard & Premium), Audit &
Insider Risk, Information Protection & DLP.
Modern Workplace Architecture & Engineering
- Design
secure architectures across: Entra ID, AD DS, hybrid identity, Intune
& ManageEngine Endpoint Central, Conditional Access, Zero Trust
policies, Role-based access & identity governance.
- Architect
secure and resilient messaging solutions: Exchange Online & Exchange
Server, Mimecast (email security, threat protection, continuity)
- Lead
implementation and modernization projects including:
- Identity
hardening & MFA/Conditional Access modernization
- Endpoint
standardization (security baselines, configuration policies)
- Migration
projects (identity, email, device, security platforms)
- Defender
XDR and SIEM modernization
- ManageEngine
platform rollout and optimization
- Conduct
technical health checks, configuration assessments, risk evaluations, and
environment hardening across all EUS technologies.
- undefined
Escalation, Operations & Service Reliability
- Serve
as L3/L4 escalation authority for complex security, identity, endpoint,
messaging, and cloud incidents.
- Ensure
SLA compliance for P1/P2 incidents through advanced troubleshooting and
root-cause analysis.
- Maintain
operational reliability, security posture, and performance across all
Digital Workplace platforms.
- Drive
continuous improvement cycles to enhance availability, compliance
alignment, and threat resilience.
- undefined
Presales, Advisory & Client Engagement
- Lead
security-focused presales engagements including workshops, assessments,
PoCs, and RFP technical responses.
- Produce
secure, scalable solution architectures aligned with Microsoft security
frameworks (Zero Trust, MCRA frameworks).
- Translate
business risks and compliance requirements into actionable technical
designs.
- Act as
a trusted advisor on:
- Cyber
posture improvement
- Microsoft
security & compliance adoption
- Governance
& data protection
- Workplace
modernization strategies
- Participate
in account planning with pre-sales teams.
KNOWLEDGE, SKILLS & ATTRIBUTES
Technical Competencies
- Strong
experience with Microsoft Sentinel, SIEM/SOAR, and threat detection
methodologies.
- Expertise
across M365, Entra ID, AD DS, Intune, ManageEngine, Exchange, and email
security platforms.
- Hands‑on
experience with incident response, KQL, PowerShell, Python, and
investigative analysis processes.
- Deep
understanding of identity security, endpoint protection, hybrid identity,
and Microsoft security stack.
PROFESSIONAL ATTRIBUTES
- Excellent
communication, documentation, and stakeholder‑management skills.
- Able
to translate complex security concepts for non‑technical audiences.
- Strong
analytical mindset, detail‑oriented, and able to work in high‑pressure
environments.
- Highly
collaborative with cross‑functional teams (support, sales, presales,
engineering).
QUALIFICATIONS & EXPERIENCE
- Bachelor’s
degree in IT, Computer Science, Information Systems, or related field.
- 5+
years experience in cybersecurity, security operations, Modern Workplace
engineering, or identity management.
- Prior
experience in enterprise IT environments, SOC operations, or security
engineering.
- Hands‑on
experience architecting and supporting Modern Workplace
technologies.
Client Experience Specialist at NTT DATA
Your day at NTT DATA
The Client Experience Specialist (CXS) Specialist’s role is
to ideate & map, optimize, and enhance the end-to-end client journey in the
organization using a data-driven approach.
He/She partners closely with internal and external
stakeholders to collect feedback & information, create journey maps &
standard operating procedures that provide insights to client needs, drive
improvement of client experience, and create operational efficiencies.
The CX Specialist creates high value journeys and
initiatives for our Crew and Clients Experience Journey as they interact with
our growing portfolio of services, applications, products and solutions.
The CX Specialist plays a critical role in implementation,
monitoring and developing new initiatives that provide service insights leading
to action for our business. He/She brings proven methods and solutions to
improve the way we work, how we support our customers.
Job Description
Key Responsibilities:
- Lead
discovery sessions to deeply understand the current customer experience
today, perform research with our Crew and Clients to understand more, and
work cross-functionally to define the future state.
- Apply
design thinking in collaborative environments to innovate and improve the
Crew and Client Experience.
- Use
Voice of the Customer Program and operational data to gain insight across
the customer journey and use date to ideate, design and implement best
experience journeys across different touch point.
- Evaluate
interactions with all systems and channels to help identify key areas of
opportunity for improvement.
- Determine
root-cause for complaints related to Crew and Client Experience that are
not on a high value journey and develop initiatives to get them back on
track
- Work
closely with internal and external partners to plan and execute strategic
initiatives and defined experience journeys.
- Set
and communicate goals, action plans, and key metrics for business
functions aligned to Service Experience Enhancement
- Create
standardized playbooks and interventions for each point in the customer
journey
- Develop
key benchmarks and measures of success aligned to Client and Crew
Experience.
Knowledge and Attributes:
- 2+
years in a project management, process improvement or service experience
role.
- Experience
in gathering and interpreting customer experience information.
- Experience
running journey mapping, service design, or design thinking workshops
- Detail
oriented with strong organizational and project management skills.
- Has
strong storytelling abilities, verbal and written communications, social
interactions, and a proficiency with technology
- Prior
experience at a services or product company creating and implementing
customer experiences based on data-driven insights
- Strategized
and successfully implemented innovative customer strategies (technology,
process, people) in a high-growth environment
- Experience
in working with multiple work streams within a complex, high growth
environment
- Strong
interpersonal and communication skills; excellent verbal and written
skills; ability to work independently and remotely
Academic Qualifications and Certifications:
- Bachelor’s
degree in Business Management or Operations or a related field.
- Client
Experience Certification – CXS
- Service/Client
Journey Design certification and experience
- Six
Sigma Green Belt/ Six Sigma Black belt certification is desirable.
- ISO
9001 Lead auditor certification is desirable.
- Certified
Quality Manager certification is optional.
- Project
Management Skill highly desirable.
Required experience:
- IT
Background or having worked in an IT organization highly
desirable.Seasoned experience as a Quality Analyst or in a similar quality
assurance role, preferably in the industry related to the organization’s
products or services.
- Seasoned
experience in driving continuous improvement initiatives and implementing
corrective and preventive actions.
Systems Engineer (L2), Cybersecurity
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.
Additional Career Level Description:
Knowledge and application:
- Applies
learned techniques, as well as company policies and procedures to resolve
a variety of issues.
Problem solving:
- Works
on problems of moderate scope, often varied and nonroutine where analysis
requires a review of a variety of factors.
- Focuses
on providing standard professional advice and creating initial analysis
for review.
Networking Technical Architect
Your day at NTT DATA
As a Networking Technical Architect at NTT DATA, you will
serve as a trusted technical advisor, transforming business requirements into
comprehensive network solutions. drawing from your extensive expertise, you
will design network architectures from the communications layer to networking
protocols, covering all elements such as network gear, interconnects, hardware,
and cloud services for hybrid solutions.
You will analyse, develop, and recommend long-term strategic
plans to ensure network capacity meets current and future requirements.
Collaborating with internal stakeholders, you will create technical
specifications and develop detailed design documents that align with business
objectives and compliance standards.
Your day will include providing pre-sales technical support
and helping to transition projects from presales to delivery. You will be
integral in developing and managing proofs of concept (POCs), which involve
setting up, delivering, and ensuring the successful completion of these
initiatives.
You will work closely with sales teams to influence and
guide them, ensuring they are well-equipped to close deals. From scope
determination to product pricing and rFP/rFI responses, your involvement is
pivotal to ensuring the technical solutions meet client objectives.
On assigned engagements, you will own the proposed
solutions, transitioning the build and implementation to delivery teams. Your
Responsibilities also include preparing executive summaries, documenting
proposed technology solutions, and assisting in final client presentations,
ensuring all deliverables meet the highest standards.