Lead Sales Executive at Jambojet
Job Description
Job Purpose Statement
Under the supervision of the Regional Sales Executive, the
Senior Sales Agent is responsible for overseeing station sales operations
(ATO/CTO), providing comprehensive operational support to Business Partners
(travel agents and corporate clients) and high value customers within the
assigned station. The role ensures the timely resolution of Business Partner
and frontline operational issues, facilitates effective communication between
station teams and Head Office, and supports local sales initiatives to enhance
partner satisfaction and station performance. The Senior Sales Agent also
supports initiatives aimed at customer acquisition, retention and overall
station sales performance.
Key Responsibilities
- Drive
station sales performance by proactively selling tickets, ancillary, and
other products ensuring daily, weekly, and monthly sales targets are met
or exceeded.
- Oversee
the daily operations of the station’s sales outlets (ATO/CTO), ensuring
smooth functioning, compliance, customer satisfaction, and business
continuity.
- Act as
the primary escalation and support point for Sales and Ticketing Agents,
Business
- Partners
(travel agents and corporates), and high value customers, resolving
booking, ticketing, system, customer service, and operational issues in
coordination with relevant teams (Sales, IS, Finance, Revenue Management).
- Provide
operational support to Business Partners by assisting with bookings,
ticketing, policies, system guidance, and addressing day-to-day
operational concerns to ensure timely follow-up and resolution.
- Support
frontline teams by handling complex bookings, reissues, refunds,
disruption cases, ancillary sales, and other customer-service matters that
require advanced knowledge.
- Manage
CTO/ATO manpower, including preparation of staff rosters, ensuring
adequate staffing levels, efficient shift assignments, and uninterrupted
service delivery.
- Supervise
daily revenue and operational activities, including sales reporting, queue
management, cash-handling compliance, ticketing accuracy, and error
resolution.
- Maintain
strong and proactive relationships with Business Partners and corporate
clients through regular visits, provision of system support, product
updates, feedback collection, and partner education on Jambojet products
and policies.
- Drive
and support station-level sales initiatives, marketing activations, and
customer-engagement activities aimed at increasing revenue, enhancing
brand visibility, and improving customer satisfaction.
- Coordinate
commercial and operational communication between station teams and the Key
sales executive or Station Supervisor, ensuring alignment, timely
reporting, and execution of sales and service priorities.
- Ensure
full compliance with company policies, operational standards, safety
guidelines, and service-level procedures across ATO/CTO and station sales
activities.
- Prepare
and maintain accurate documentation and reports, including partner
interactions, operational logs, escalations, ticketing error trackers,
follow-up records, and manpower updates.
- Participate
in and support special projects, new system implementations, process
improvements, and initiatives aimed at enhancing station efficiency and
customer experience.
Qualifications:
- Education:
A minimum of a Degree in Business Administration, Travel and Tourism, or
Marketing, or a related field from a recognized institution.
- Experience:
At least 2 years’ experience in sales or helpdesk support, preferably in
the Aviation, Travel & Hospitality industry.
- Certifications:
Relevant industry certifications. Membership in professional bodies is an
added advantage.
Apply: Lead
Sales Executive, August 2026
Sales & Ticketing Agents at Jambojet
Job Description
Role Purpose Statement:
Under the general guidance of the Sales Supervisor, the
Sales and Ticketing Agent is responsible for delivering exceptional customer
service, driving sales, and supporting customer retention. The role involves
processing flight bookings and transactions accurately, offering the best
available fares, managing customer interactions professionally, and promoting
Jambojet products and services to enhance revenue and strengthen customer
loyalty
Key Responsibilities:
- Proactively
offer the best available fares, generate sales, and ensure 100% accuracy
in fare quotations and revenue collection.
- Meet
and exceed individual and station sales targets by effectively upselling
and cross- selling Jambojet products and services.
- Engage
and support prospective and existing customers to build loyalty and
contribute to long-term business growth.
- Provide
accurate information on flight schedules, fares, promotions, and travel
requirements to support informed customer decisions.
- Assist
customers with queries related to bookings, cancellations, refunds, and
other ticketing services in a timely and professional manner.
- Handle
customer complaints and feedback courteously, ensuring prompt and
satisfactory resolution to maintain a positive brand image.
- Perform
accurate daily reconciliation of sales returns, maintain up-to-date
records and reports, and aim for minimal or zero reservation-related OTIs
to demonstrate operational accuracy.
- Work
collaboratively with other departments to ensure a seamless and positive
travel experience for customers.
- Safeguard
company property at the sales office and comply with all Occupational
Health and Safety (OHS) and company security policies.
- Contribute
ideas to improve products, processes, and customer experiences, and
participate actively in company initiatives that support a culture of
innovation.
- Participate
in ongoing training and development programs to enhance skills and stay
updated with industry and system changes.
Qualifications:
- Education:
Minimum of a Diploma in Travel and Tourism or Related Discipline. Diploma
in IATA/UFTAA Foundation or Consultant Level is a plus.
- Experience:
Minimum of 1 year experience in airline or travel agency fares and
ticketing is preferred.
- Certifications:
Relevant industry certifications. Membership to professional bodies is an
added advantage.
Apply: Sales
and Ticketing Agent, August 2026
Regional Sales Executive-Western at Jambojet
Job Description
Role Purpose Statement:
Under the general direction of the Sales and Distribution
Manager, the Regional Sales Executive is responsible for driving revenue
growth, expanding market presence, strengthening customer relationships, and
ensuring consistent execution of the airline’s commercial strategy. This role
includes identifying and converting new customers, nurturing and expanding
relationships with existing customers and business partners, and actively
supporting sales and marketing initiatives. They oversee station sales teams,
business partner engagement, corporate account development, and regional
marketing activations, ensuring achievement of revenue, load factor, and
customer growth targets.
Key Responsibilities:
- Develop
and execute regional sales strategies to achieve revenue, passenger
growth, and market share targets across assigned stations.
- Proactively
identify and capitalize on emerging market opportunities by leading
targeted sales prospecting, executive-level client engagement, and
strategic market penetration initiatives.
- Drive
brand equity and demand generation by providing strategic leadership in
regional sales activations, high-impact marketing campaigns, and
integrated promotional programs.
- Cultivate
and deepen strategic partnerships with travel agents, corporate accounts,
and key ecosystem stakeholders to strengthen loyalty, enhance commercial
conversion, and secure sustainable revenue streams.
- Ensure
consistent brand representation at all touchpoints including sales
offices, operational areas, business partner premises, events and customer
engagements.
- Drive
the acquisition of new business and retention of existing business through
regular sales visits and tactical market engagements.
- Champion
product adoption and revenue maximization by delivering strategic
education on Jambojet’s revenue product offerings, enabling effective
upselling and cross-selling strategies.
- Optimize
regional sales performance and serve as the primary escalation point for
frontline sales and ticketing teams, delivering rapid resolution of
operational and stakeholder challenges to ensure service continuity and
minimize business disruption.
- Develop
and manage regional budgets, ensuring optimal utilization of funds for
sales activities, promotions and trade engagements.
- Enforce
rigorous financial governance by ensuring accurate and timely sales
reconciliation, with full transparency and real-time updates to
centralized reconciliation systems for Finance and audit compliance.
- Deliver
actionable market intelligence by systematically capturing customer
insights, monitoring competitive dynamics, and analyzing industry trends
to inform enterprise-level strategy and innovation.
Qualifications:
- Education:
Minimum of a Degree in Business Administration, Travel & Tourism,
Hospitality or a related field.
- Experience:
At least 4 years of experience in sales, with a 2-year track record of
leading a team and achieving sales targets, preferably in the aviation or
travel industry.
- Certifications:
Professional sales or marketing certifications are an advantage.
Apply: Regional
Sales Executive Application Form, Aug 2026
Information Systems Security Administrator (ISSA) at Jambojet
Job Title: Information Systems Security
Administrator (ISSA)
Department: Information Systems
Job Purpose:
The Information Systems Security Administrator (ISSA) is
responsible for safeguarding Jambojet’s IT infrastructure and digital assets.
This role ensures the airline’s systems remain secure, resilient, and compliant
with industry regulations by implementing, monitoring, and continuously
improving cybersecurity controls and policies. The ISSA proactively manages
risks, responds to incidents, and supports the organization’s overall cyber
maturity and resilience.
Key Responsibilities:
IT Security Infrastructure Management
- Install,
deploy, configure and maintain security technologies, including
firewalls,nIDS/IPS, antivirus software and encryption solutions. –
- Ensure
that security systems are up-to-date and optimized.
- Ensure
secure access control and authentication protocols.
- Maintain
endpoint security and conduct regular system hardening.
Threat Detection and Incident Response
- Identify,
assess, and manage cybersecurity risks, threats and vulnerabilities.
- Support
in developing and implementing the organization-wide Information
- Security
function to ensure information security risks are identified and
monitored.
- Implement
and fine-tune security monitoring solutions, including SIEM (Security
Information and Event Management) systems, to detect and respond to
security incidents. – Support in developing strategies for risk mitigation
– Monitor networks and systems for security breaches.
- Analyze
and triage security alerts, responding to high-priority incidents in real
time.
- Act
as first responder for cybersecurity events or breaches and collaborate
with incident response teams to investigate and mitigate security
breaches.
- Develop
and maintain an incident response plan with an emphasis on data-driven
incident handling.
Risk & Vulnerability Management
- Conduct
regular risk assessments, vulnerability scans, and penetration tests.
- Identify
potential threats and recommend mitigation measures.
- Support
secure integration of third-party systems.
Security Policy & Awareness
- Draft,
review, and maintain IT security policies, procedures, and standards.
- Lead
employee cybersecurity awareness initiatives and training programs.
- Promote
a security-first culture across the organization.
Regulatory Compliance & Audits
- Ensure
adherence to industry standards such as ISO27001, PCI DSS, GDPR, NIST, and
local cybersecurity laws.
- Participate
in internal and external audits; address findings and implement
recommendations.
- Ensure
all projects and systems are subjected to security checks to avert from
possible security threats pre and post go live.
- Evaluate
the organization’s security needs and establish best practices and
standards accordingly.
-Implement system automation within the organisation to ensure effective and efficient security protocols.
Security Maintenance & Change Management
- Manage
implementation of system updates, security patches, and configuration
changes.
- Evaluate
new tools and technologies to enhance security posture.
- Collaborate
with developers, project managers, and other stakeholders to ensure new
tools onboarded or developed do not pose security threats.
Forensics, Analytics & Reporting
- Collect
and preserve evidence in the event of security incidents.
- Lead
incident investigations, coordinate responses, and implement corrective
actions.
- Collect,
analyze, and interpret security-related data from various sources to
identify patterns, anomalies, and potential security threats.
- Develop
and maintain custom security analytics models and algorithms.
- Create
meaningful visualizations and reports to communicate security insights and
trends to both technical and non-technical stakeholders. –
- Automate
regular security and compliance reporting processes for management and for
compliance purposes.
Qualifications:
Academic:
- Bachelor’s
degree in Information Technology, Computer Science, or a related field.
- Professional
Certifications (Preferred):
- Certified
Ethical Hacker (CEH)
- Certified
Information Systems Auditor (CISA)
- CompTIA
Security+, CISSP, ISO27001 Lead Implementer, or equivalent
Experience:
- Minimum
of 2 years in an IT role with a focus on cybersecurity.
- Hands-on
experience in risk analysis, penetration testing, and incident response.
- Experience
performing information security audits or risk assessments.
- Experience
with various security tools to assess the organization’s security posture.
- Familiarity
with security auditing processes
- Experience
in highly regulated industries (e.g., aviation, finance) is an added
advantage
.Technical Competencies:
- Strong
knowledge of cybersecurity tools (SIEM, firewalls, endpoint protection,
etc.)
- Proficiency
in both Windows and Linux environments.
- Familiarity
with scripting languages and automation for security tasks.
- Deep
understanding of network protocols, encryption, and access control.
- Set
up of systems to identifying intrusions, configuring these to suit the
needs of the organization.
- Knowledge
of securing network technologies, applications and operating systems.
- Understanding
of common security standards and regulations relating to the aviation
environment (e.g.,PCI DSS, NIST, ISO27001, GDPR, IOSA etc.) – Capable of
enforcing security best practices in line with the National Institute of
Standards and Technology.
Behavioral Competencies:
- Strong
analytical and investigative skills.
- High
integrity and discretion in handling sensitive information.
- Excellent
written and verbal communication.
- Ability
to train, influence, and collaborate across departments.
- Resilient
and able to perform under pressure.
Decision-Making Authority: - Initiate
response actions during cybersecurity incidents.
- Recommend
and escalate security risks to IT leadership.
- Approve
configuration changes related to system security within defined limits.