Graduate Trainee – QHSE Field Coordinator at Fresh Life

Customer Support and Credit Associate at Fresh Life

The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer records. The role also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

Responsibilities

Customers Onboarding

Onboard quality customers through executing customer vetting.
Clearly set customer expectations,their role and organization’s role before they are fully onboarded.
Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards,process of issues escalation and making payments.

Manage credit/Debt collection

Visit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
Engage customers in the most effective way through deploying CLEAR conversations with FLOs.
Always ensure your toilet portfolio’s operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture on retention numbers.
Employ simple problem solving techniques to tackle payment related issues.

Management of issues/Cases

Manage escalation of customer complaints and issues by ensuring all are escalated within the right time frame.
Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
Conduct problem solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.
Issues that commonly happen are maintenance/Repair issues,late/missed collections,payment issues and other issues raised on customers.

Customer Data/Documentation.

Manage customer information by ensuring customer details are correctly captured in the system and any errors corrected timely.
Verify customer documentation after launch to ensure franchise agreements Land approvals document,government approval form and any other documents are available and information is well captured and signed correctly.
Ensure the operational status of the FLTs in the field reflects the odoo status all times.
Document all customer issues.

Standards

Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
Conduct refresher training to all customers and users on sanitation and hygiene.
Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.

Retention.

Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
Prevent closures through working to tackle issues that might lead to closures
Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately.

Qualifications

Degree / Diploma in Business Management / Accounting / Finance
Previous Experience in customer service or credit management.
Experience in using an ERP system or excel
Good Communication, problem-solving, and computer literacy skills desired
Physically fit, can walk daily, can sit for long hours.

Nairobi: 2025-10-17

Junior Specialist, Business Risk Management at Fresh Life

About the role

This job entails being in charge of the administrative needs of the department. The role requires the specialist to keep track of all tasks handled and ensure that any renewals are done in a timely manner and that timelines for the various projects are maintained.

Duties and Responsibilities

Legal Support

Draft, review, and negotiate contracts, agreements, and other company related legal documents.
Provide legal advice to management and departments on issues relating to company operations, statutory obligations, and contractual matters.
Conduct legal audits to ensure policies, contracts, and processes are compliant with applicable laws and regulations.

Compliance

Plan, coordinate, and conduct compliance audits across departments to assess adherence to internal policies and external regulations.
Develop, implement, and update compliance frameworks and processes.
Provide compliance training and guidance to staff to strengthen awareness and enforcement.
Oversee risk management activities within the compliance function to ensure potential risks are identified, reported, and mitigated.

Vendor Due Diligence & Onboarding

Conduct legal and compliance due diligence on prospective vendors and service providers.
Review and approve vendor onboarding request forms in line with internal compliance and procurement policies.
Ensure vendor relationships comply with legal, regulatory, and ethical standards.

Immigration

Prepare and process work permits, passes and other relevant applications for expatriate staff.
Liaise with government agencies and regulatory bodies on immigration related matters.
Maintain accurate records of permits and ensure renewals are filed on time.

Stakeholder Management

Serve as the primary liaison with external stakeholders including regulators, service providers and external legal counsel.
Build and maintain strong working relationships with stakeholders to ensure smooth communication and compliance with external requirements.
Represent the department in meetings, negotiations, and compliance related engagements.

Administrative & Other Duties

Maintain accurate records of legal, compliance, and regulatory documentation.
Assist in drafting and updating internal policies, procedures and governance documents.
Support the manager and other departments with legal, compliance and administrative tasks as required.
Perform any other duties as may be assigned by the manager.

Undertake any other work as may be assigned by the Manager.

Qualifications

Bachelor’s degree in Law (LLB) from a recognized institution. Advocate of the High Court of Kenya preferred.
Postgraduate Diploma in Law (KSL) is an added advantage.
At least 1 to 2 years’ experience in legal, compliance, or corporate governance roles.
Sound knowledge of Kenyan laws, regulatory requirements, and corporate governance principles.
Experience in handling immigration matters and liaising with government agencies.
Strong analytical, drafting, and communication skills.
High level of integrity, discretion, and professionalism.
Ability to work independently and manage multiple priorities.
A team player willing to learn.

How to Apply

CVs will be reviewed on a rolling basis until the position is filled. As such, the opportunity may close without prior notice, and we encourage interested candidates to apply as soon as possible.

To apply, please send your Cover Letter and CV to talent@fresh-life.org . In your Cover Letter, kindly indicate your salary expectations and notice period.

Application Deadline: 29th August 2025

Graduate Trainee – QHSE Field Coordinator at Fresh Life

About the Role

We are seeking a motivated and hands-on Graduate Trainee to join our team. This entry-level role is ideal for recent graduates who are passionate about operational excellence, health and safety, and impact-driven fieldwork.

As a QHSE Graduate Trainee, you will be embedded in the day-to-day coordination of our field operations, supporting compliance, safety monitoring, and stakeholder engagement. You will work under the close guidance of the QHSE Assistant Manager while gaining structured, on-the-ground experience that blends learning with real accountability.
Duties and Responsibilities

Health, Safety, and Environmental Compliance Monitoring

Participate in field visits to monitor site users’ compliance with safety guidelines and work instructions.
Report unsafe behaviors, unsafe conditions, or environmental hazards to the QHSE Assistant Manager.
Assist in implementing immediate corrective actions under supervision.

Data Collection and Process Quality Monitoring

Collect data on adherence to operational processes (e.g., AM/PM checks, Quality of Work, Quality of Interaction) and update internal trackers.
Shadow field teams (e.g., waste collectors, maintenance teams) to observe procedures and capture information on quality and compliance.
Participate in gathering feedback from the community or customers regarding safety and service delivery.

Field Coordination and Stakeholder Engagement

Support early-stage issue resolution with field staff and escalate concerns as needed.
Attend field and team meetings to share observations and suggest improvements.
Build respectful working relationships with crew members, customers, and community stakeholders and support conflict resolution efforts when required.

Qualifications

A Diploma or Bachelor’s degree in Public Health, Public Relations, Project Management, or a related field.
Must have graduated within the last 3 years.
6 months to 1 year of internship, volunteering, or field-based experience is preferred.
Proficiency in MS Office and Google Suite; familiarity with data collection or survey tools is a plus.

Job Location: Nairobi
Application Deadline

Regen Organics/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.

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