Quality Manager at Bliss Healthcare
Job Summary:
To ensure operational excellence by conducting quality
audits, developing and enforcing SOPs, overseeing resource utilization, and
driving staff performance to align with Bliss Healthcare’s mission of
delivering exceptional patient care.
Key Responsibilities
- Establish
and drive the implementation of quality management programs for Bliss
Healthcare Ltd.
- Monitor
and evaluate healthcare programs.
- Formulate
and manage a system for developed document control.
- Lead
and execute internal quality audits.
- Monitor
and evaluate the Quality Management System. 6. Define and lead the roadmap
for facility optimization. 7. Establish QMS capacity building for
healthcare teams. 8. Provide leadership for disciplinary and staff
management processes.
- Support
internal compliance and risk management strategies.
Job Requirements
- Bachelor’s
degree in Healthcare Studies, Quality Management, or a related field
(Required).
- A
minimum of 5 years of experience in healthcare quality management, quality
assurance, or a related field.
- Hands-on
experience in conducting quality audits, developing SOPs, and ensuring
compliance with regulatory standards.
- Technical
skills/Leadership competencies
- Extensive
knowledge of quality management systems and quality improvement tools
- Proven
leadership, verbal and written communication skills necessary to
effectively collaborate in team environment, present and explain technical
information, and provide advice to management. Excellent organization
skills allowing the coordination of multi-faceted QA activities.
- Ability
to manage complex projects independently and in a team environment,
maintaining good working relationships with staff.
- Ability
to analyze and interpret written information and scientific data, compare
against established requirements, identify potential discrepancies, and
make suggestions for improvement.
- Ability
to conduct and report quality assurance audits and reviews to determine
compliance status and recommend corrective action plans.
How to Apply:
Interested internal candidates who meet qualifications are
encouraged to apply through recruitment@blisshealthcare.co.ke on
or before 20th October 2025.
Branch Operations Manager at Bliss Healthcare
Job Summary:
- We are
seeking a dynamic and visionary Branch Operations Manager to oversee and
drive the operational excellence of our healthcare institution. They will
play a critical role in ensuring that our clinical and non-clinical
operations are aligned with best practices, patient safety standards, and
our mission of delivering high-quality, affordable, and accessible
healthcare.
- This
role is ideal for a qualified medical professional with proven leadership
experience in healthcare administration, hospital management, or health
systems strengthening.
Key Responsibilities
- Provide
strategic leadership in planning, directing, and managing daily Medical
centre Operations across all 55 clinics.
- Collaborate
with the CEO to develop and implement strategic initiatives that improve
patient care and institutional growth.
- Responsible
for Growth in Insurance / Corporate Partners
- Ensure
compliance with healthcare regulations, licensing requirements, and
quality assurance standards.
- Optimize
resource utilization (staffing, equipment, budgets) to achieve efficiency
and sustainability. all
- Foster
a culture of continuous improvement, innovation, and accountability across
departments.
- Leadandmentor
multidisciplinary teams, promoting collaboration between medical,
administrative, and support staff.
- Develop
operational policies, procedures, and systems that enhance patient
outcomes and organizational performance.
Job Requirements
- Bachelor
of Medicine and Bachelor of Surgery (MBChB/MBBS) or equivalent degree from
a recognized institution.
- Strong
knowledge of healthcare regulations, accreditation standards, and hospital
operations.
- Proven
ability to lead multidisciplinary teams and manage large-scale operations.
- Excellent
strategic planning, financial management, and decision-making skills
How to Apply:
Interested internal candidates who meet the qualifications
are encouraged to apply through recruitment@blisshealthcare.co.ke on
or before 20th October 2025
HR Manager at Bliss Healthcare
Job purpose
Responsible with ensuring quality, efficient and proactive
human resource support services for the team in the following functions talent
acquisition, Industrial relations, Performance management, payroll processing
and leave management
Key Responsibilities
Compensation & Benefits Management
Payroll Management
- Timely
Preparation and Submission of Payroll Inputs: Ensure the accurate and
prompt collection, preparation, and submission of all payroll inputs to
guarantee timely salary disbursements.
- Resolution
of Payroll Grievances: Address and resolve any payroll-related grievances
efficiently to maintain employee satisfaction and trust in the payroll
process.
Talent Acquisition
- Recruitment
and Placement-Regular
- Vacancy
identification for new or existing positions
- Manage
an effective and efficient recruitment life cycle while minimizing cost
per hire.
Disciplinary Management
- Manage
complex employee relations casework including disciplinary management Line
Managers & Centre Managers
Team Management
- Oversight
of HR Functions: Supervise the HR team’s daily functions, providing expert
guidance and coaching to foster professional development and team
cohesion.
- Delegation
of Assignments: Assign various tasks to team members based on their
strengths and ensure that all assignments are executed within established
timelines to maintain productivity.
Policy Formulation and Implementation
- Drafting
and Reviewing HR Policies: Develop, review, amend, and implement
comprehensive HR policies and procedures that align with Kenya’s labor
laws, ensuring compliance and best practices in human resources
management.
Staff Welfare Management
- Implementation
of Welfare Programs: Propose, develop, and implement staff welfare
programs that focus on enhancing employee engagement and satisfaction,
contributing to a positive workplace culture.
Audit Reporting and CAPA
- Compliance
Assurance: Ensure that the company’s HR programs are fully compliant with
labor laws, mitigating potential risks and fostering a positive work
environment..
- Collaboration
with External Auditors: Work collaboratively with external auditors,
implementing their recommendations in areas identified for improvement to
enhance HR practices and processes.
Employee Engagement: Mental Health
- Establishing
Counselling Programs: Develop and implement staff counselling programs
aimed at supporting employees’ mental health and well-being.
- Promotion
of Mental Health Awareness: mental health discussions and workshops to
reduce work-related stress and promote a happier workplace atmosphere.
- Facilitation
of Team-Building Activities: Organize team-building activities to
strengthen relationships among employees, enhancing teamwork and
collaboration.
- Avail
Regional support to address all staff-related concerns
- Act
as the company’s representative in all legal matters to support the legal
department
- Reporting
and Data Analytics
Job Requirements
- Proven
HR generalist experience of five years is expected.
- Exceptional
organizational and communication skills is required together with proven
leadership capabilities and solid knowledge of employment legislation and
its application.
- A
graduate in Human Resource Management is required.
How to Apply:
Applications to be sent to recruitment@blisshealthcare.co.ke clearly
indicating the role applied for on the subject line of the email by
Tuesday, 21 October 2025.
Laboratory Technologist at Bliss Healthcare
Specimen Handling & Laboratory Testing
- Collect,
receive, and prepare samples (e.g., blood, urine, tissue, other body
fluids) for testing.
- Execute
a variety of diagnostic tests—covers areas like hematology, chemistry,
immunolog
Equipment Operation & Maintenance
- Operate,
calibrate, clean, and troubleshoot lab instrumentation, including
automated analyzers, microscopes, centrifuges, and diagnostic systems
Clinical Officer – Kisumu Al Imran at Bliss Healthcare
Assessment and Diagnosis
- Take
patient histories
- Perform
physical or psychological examinations
- Order
and interpret diagnostic tests (lab tests, imaging, etc.)
- Identify
health problems and conditions
Treatment and Management
- Develop
and implement treatment plans
- Prescribe
medications or therapy (depending on licensure)
- Perform
procedures (e.g., minor surgery, wound care, etc.)
- Manage
chronic illnesses and monitor progress
Patient Education
- Explain
diagnoses and treatment options
- Advise
on lifestyle changes, preventive care, and medication adherence
- Empower
patients to make informed health decisions
Care Coordination
- Refer
patients to specialists or other healthcare providers
- Coordinate
with multidisciplinary teams (nurses, therapists, pharmacists)
- Ensure
continuity of care across services or settings
Experience range (Years)
- 2
years – 3 years
Manager – Billing and Claims at Bliss Healthcare
Job Purpose
- Responsible
for overseeing all billing and claims operations across Bliss Healthcare
Limited to ensure accurate, timely, and compliant invoice verification,
claims submission, recon- ciliation, and reporting.
- This
role drives revenue cycle efficiency, minimizes deduc- tions, ensures
adherence to payer requirements, and leads the billing & claims team
to achieve set KPIs.
Key Responsibilities
- Lead
and supervise all billing and claims activities to ensure 100% invoice
receipt, verification, and error-free claim submission.
- Oversee
invoice checks to confirm:
- Invoice
number matches smart, Slade, or m-Tiba report. Member number matches
across reports and invoice. Amount matches report totals. Correct claim
form is used.
- Dates
and patient names match across all documents. Ensure 100% reconciliation
of all insurance accounts.
- Monitor
and achieve KPI targets for the team
- 95%
account sign-off by revenue.
- <1%
deduction rate.
- Monitor
timely submissions from unit HQ payer.
- Ensure
all visits are Smarted/LCT and all documents uploaded on Slade.
- Develop,
maintain, and implement billing SOPs in alignment with payer requirements.
- Provide
regular training to team members and medical center staff on scheme
changes and claims processes. Ensure communication of pending and queried
billings to insurers and relevant teams promptly.
- Submit
accurate and timely reports, including real-time system updates with IT
teams.
- Collaborate
with operations, finance, and clinical teams to resolve claim disputes,
rejections, and delayed payments. Ensure timely statement generation and
submission to insurers.
- Lead
initiatives to improve clean claim rates and reduce processing delays.
- Any
other duties assigned by the supervisor(s).
Job Requirements
Minimum Qualifications
- Bachelor’s
degree in Finance, Accounting, Healthcare Administration, or related
field.
Experience
- Minimum
5 years’ experience in healthcare billing and claims, with at least 2
years in a supervisory role.
- Strong
knowledge of medical billing systems (e.g., Slade, m-Tiba) and payer claim
processes.
- Experience
in hospital or clinical revenue cycle management added advantage.
How to Apply:
Applications to be sent to recruitment@blisshealthcare.co.ke clearly
indicating the role applied for on the subject line of the email by Friday,
22nd August 2025.
Pharmaceutical Technologists (Incharge)
Locations: Teleposta, Haile Selasie, Githurai, Thika Ananas,
Kiambu, Maua, Rongai
We are currently hiring for the above positions
Job Overview
- To
superintend the premises
- Implement
the pharmacy processes outlined in the Standard Operating Procedures
(SOPs), guidelines and policy manuals
- Ensure
the correct dispensing of Health Products and Technologies (HPT)
commodities at the dispensing pharmacy units
- Ensure
there is adequate HPT in the dispensing pharmacy store through correct
quantification, indenting, receipts and dispensing with no pilferages.
- Ensure
continuous inventory stock hygiene practice using the ABC analysis
algorithm
- Ensure
monthly complete stock audit with proper explanations for stock
discrepancies
- Responsible
for ensuring proper handover between relevant staff
- Timely
Issue daily, weekly and monthly reports to the Pharmacy In-charge and
Center Manager Ensure there is proper entry of information in the narcotic
drugs register and proper filing of prescriptions on the same
- Ensure
proper filing of various documents in the pharmacy
- Ensure
monitoring and management of expiring HPT commodities every last week of
the month; prepare an expired items list and forward to the warehouse
within the first week of the month. A report of the same to be sent to the
QM pharmacy. Ensure the monitoring and management of cold chain integrity
and temperature sensitive HPT
Requirements-Skills and experience;
- Bachelor
or Diploma in Pharmacy/Pharmaceutical Technology
- Registered/Enrolled
by the Pharmacy & Poisons Board (PPB)
- Valid
practice license Member of KPA/PSK
How to Apply
Applications to be sent to recruitment@blisshealthcare.co.ke clearly indicating the role applied for on the subject line of the email by Wednesday, 28th May 2025.