We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
Digital Product Lead at Mogo Finance
Job Description
Role Purpose:
The Digital Product & Experience Lead is
responsible for establishing and scaling our digital product function. This
role owns the end-to-end customer experience across all Android, web,
and payment journeys. Key priorities include defining the product roadmap,
building core analytics capabilities, and hiring a talented team to execute the
digital strategy.
Responsibilities
- Own
the digital product roadmap across our Android applications, web and
payment journeys, and the commercial results it delivers
- Design
end-to-end lending journey, from application through disbursement to final
repayment
- Define
and implement our product analytics, funnel reporting and A/B testing
capability
- Establish
a structured experimentation model – hypothesis, experiment, measure,
learn, scale, and embed it across Commercial, Risk & Operations
Qualifications
- 3+
years’ experience in digital product or product management, with a track
record of delivering high-volume consumer products in financial services,
payments or e-commerce
- Proven
end-to-end ownership of a customer-facing digital product, with measurable
commercial results behind it
- Fluent
in product analytics and CRO, including event definition, funnel analysis
and running A/B tests independently
- Excellent
stakeholder management and communication skills, with a proven track
record of driving outcomes across commercial, technical and operational
teams
Apply: Mogo
Kenya - Digital Product Lead
DEBT COLLECTION & CUSTOMER CARE TEAM LEAD – Smartphone Financing at MOGO Kenya
About MOGO Kenya:
MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.
ABOUT THE ROLE:
Mogo Kenya is preparing to launch a new smartphone financing product and is seeking a motivated and hands-on DC & Customer Care Team Lead to oversee customer onboarding, welcome calls, early-stage collections, and day-to-day customer support. You will play a critical role in building strong client relationships and ensuring operational efficiency during the pilot and scale-up phases. This is an exciting opportunity to join a high-growth product from day one and shape the structure of how we engage with customers at Mogo.
What you will do:
. Supervise a small team responsible for:
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
. Build daily and weekly performance reports (calls, resolutions, response times, etc.)
. Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution
. Monitor repayment behavior and provide insights to the risk and operations team
. Collaborate with the CRM and tech teams to improve customer interaction flows
. Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
. Assist in onboarding and training new team members as the product scales
. Maintain documentation and SOPs for all customer care and DC workflows and SOPs for all customer care and DC workflows
What you will need:
. Minimum 3 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing.
. Previous experience managing or supervising a customer service or Debt Collection team.
. Strong communication skills in English and Swahili.
. Experience working with CRM tools and call center systems.
. Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
. Strong organizational skills and attention to detail.
Nice to have:
. Experience supporting financing or credit-based products will be an added advantage.. Background in launching or supporting new business units
. Familiarity with smartphone distribution and M-Pesa-based repayments
Application deadline: 30/06/2025
Apply now at https://lnkd.in/dyRsC3JP and become part of the team!