Operations Accountant at Penda Health
Role Summary
The Operations Accountant is responsible for ensuring the
financial integrity and accuracy of Medical Center operations. This role
manages revenue reconciliations, petty cash, financial controls, and
branch-level reporting while supporting compliance with financial policies and
controls. Success in this role means accurate financial records, strong
internal controls, timely reporting, and effective financial partnership with
Branch Managers and Head Office.
Key Responsibilities
Revenue & Cash Management
- Ensure
accurate and timely reconciliation of insurance, cash, Mpesa, and card
revenues, investigate variances, and support complete and compliant
revenue reporting at branch level.
Petty Cash Management
- Manage
petty cash transactions, reconciliations, replenishments, and compliance
to support smooth daily branch operations.
Financial Controls & Risk Management
- Maintain
strong internal controls, oversee inventory and stock checks, support
audits, and identify control gaps to safeguard branch assets and prevent
financial risk.
Reporting & Financial Analysis
- Prepare
accurate branch-level financial reports, reconcile inventory and fixed
assets, review P&L performance with Branch Managers, and support
month-end processes.
Culture, Collaboration & Communication
- Act as
the financial liaison between branches and Head Office, communicate
financial data clearly to non-financial teams, and contribute to a
collaborative, high-performance culture.
You’ll Be a Great Fit If You Have…
- A
Bachelor’s degree in Finance, Accounting, Business Administration, or a
related field.
- ACCA
or CPA(K) qualification with at least 3 years’ accounting experience.
- Experience
in revenue reconciliation, financial reporting, petty cash, and cost
management.
- Proficiency
in accounting systems such as Xero, QuickBooks, SAP, or similar ERP
platforms.
- Strong
understanding of P&L reporting, internal controls, and financial
compliance.
- Hospital
or branch-level accounting experience (added advantage).
Core Strengths for Success
- Attention
to Detail: Delivers accurate reconciliations and financial
records.
- Integrity
& Ethics: Upholds confidentiality, compliance, and financial
discipline.
- Analytical
Thinking: Identifies trends, variances, and root causes
effectively.
- Communication: Explains
financial information clearly to non-financial stakeholders.
- Accountability: Takes
ownership of branch financial performance and controls.
- Collaboration: Builds
strong working relationships with Branch Managers and Head Office teams.
Pigia Penda Representative (Call Center) at Penda Health
About Us:
Penda Health is an award-winning company that delivers
high-quality, trustworthy healthcare. Our vision is for everyone in Africa to
have healthcare they can trust. Today our team of 350+ employees operates 16
Medical Centres and a call center around Nairobi and Kiambu, Counties. Over the
next two years, we are looking to build and run a profitable chain that focuses
on; the delivery of tech-enabled, high-quality healthcare, and a sustainable
expansion of our network that ensures the sustainability and stability of the
company.
Scope of work
Pigia Penda is the official Penda Health Call Center
Platform handling both Telemedicine and General Customer requests virtually.
Our Call Center Representatives play a pivotal role in maintaining smooth
communication and delivering exceptional customer service. Within our dynamic
call center environment, their core responsibilities encompass promptly
addressing incoming calls from patients, ensuring excellent customer handling,
resolving issues, escalating concerns as needed, and conducting follow-up calls
with our patients post-treatment. These efforts are crucial in ensuring that
every interaction with Penda Health is efficient, supportive, and responsive to
our patients’ needs.
Responsibilities:
- Answering
all incoming calls professionally and ensuring that callers’ issues are
resolved well, providing the right information promptly.
- Handling
follow-up calls for all patients assigned, ensuring a great patient
experience and escalating to a Pigia Penda Provider as needed.
- Assigning
all paid teleconsultations to medical providers sequentially and making
follow-ups to ensure all paid patients are attended to.
- Ensuring
a great experience for patients when they call or chat, achieving
first-time resolution and providing adequate information.
- Responding
to any inquiries on Chat na Penda and transferring/escalating
medical-related chats to a Provider appropriately.
- Ensuring
proper documentation in all required documents, such as call forms and
EMR.
Requirements:
- Diploma
in Customer Service or any other related field.
- 2
years of Relevant working experience and having worked in a Call Center
would be an added advantage.
- Basic
computer skills with a typing speed of above 40 wpm
- Fluent
in Swahili and English.
- Great
team player with drive for results and enjoys being part of a team.
- This
is a Non – Clinical Role.
Community Brand Ambassador at Penda Health
Role Summary
The Community Brand Ambassador promotes the Penda Health
brand within the community, builds strong relationships with potential
customers, and drives patient growth at our medical centers. This role involves
executing community outreach activities, sharing accurate information about our
healthcare services, and creating partnerships that support increased awareness
and access. Success in this role means building strong community trust,
generating consistent leads, and increasing patient visits driven by impactful
engagement.
Key Responsibilities
- Marketing
& Activation
Promote the Penda Health brand within the community through outreach, distribution of materials, partnerships, and registration of customers on “Chat na Penda.” - Customer
Engagement
Engage respectfully with potential customers, address concerns, provide accurate information about services, and build community trust and rapport. - Reporting
Submit daily activity reports, share partnership and lead updates, and meet daily and monthly community engagement and patient growth targets. - Penda
Way & Collaboration
Demonstrate teamwork, uphold Penda’s customer experience standards, embrace feedback, and support additional duties as assigned.
You’ll Be a Great Fit If You Have…
- A
Diploma in Marketing, Communications, Social Sciences, Business
Management, or a related field.
- Basic
computer skills.
- Previous
experience in B2B or B2C sales, customer engagement, or community
outreach.
- Experience
in healthcare marketing is an added advantage.
- Fluency
in both English and Swahili.
- Strong
interpersonal and communication skills.
- Experience
in community-based projects or customer service.
- A
warm, engaging approach to interacting with community members.
Core Strengths for Success
- Relationship
Building: Easily connects with people and builds trust in the
community.
- Communication: Clearly
shares information and engages with diverse audiences.
- Results
Orientation: Driven to meet daily and monthly growth targets.
- Teamwork: Works
collaboratively and supports others to deliver strong outcomes.
- Professionalism: Represents
Penda with integrity and respect at all times.
- Adaptability: Handles
dynamic field environments with flexibility and positivity.
How to Apply
If you meet the above qualifications and are passionate
about representing Penda Health within the community, we’d love to hear from
you.
Applications will be reviewed on a rolling basis, so early
submission is encouraged.
Application Deadline : 28th Dec 2025
Procurement Officer at Penda Health
Role Summary:
The Procurement Officer ensures timely, cost-effective, and
compliant procurement of goods and
services across Penda Health. The role maintains ethical standards, builds
reliable supplier partnerships, and supports operational continuity across all
medical and support functions. Success in this role means consistent adherence
to procurement policies, value-for-money outcomes, and strong collaboration
with internal stakeholders to meet organizational needs efficiently.
Key Responsibilities
- Procurement
Strategy & Operations Oversee end-to-end procurement processes — from
needs assessment to supplier engagement — ensuring cost efficiency,
quality, and compliance with company policies and regulatory standards
- Supplier
Relationship Management Build and maintain strong partnerships with
suppliers through transparent negotiations, ethical practices, and
performance evaluations that drive value for money and sustainable supply
- Compliance
& Governance Ensure all procurement activities adhere to legal,
ethical, and organizational standards. Maintain accurate documentation to
support transparency, audit readiness, and effective reporting
- Data-Driven
Decision Making Leverage procurement systems and dashboards (e.g., Excel,
Power BI) to track performance, monitor cost trends, and provide timely
reports that inform strategic decisions
- Cross-Functional
Collaboration Partner closely with internal teams — including Finance,
Warehouse, Facilities, and Clinical Operations — to align procurement
priorities with organizational needs and enhance operational efficiency
- Culture
& Values Alignment Demonstrate integrity, accountability, and teamwork
in all procurement practices, embodying Penda’s commitment to ethical
business, operational excellence, and patient-centered care
You’ll Be a Great Fit If You Have…
- A
Higher Diploma or above in Procurement, Supply Chain Management, Business
Administration, or a related field from a recognized institution
- A
professional certification such as CPSP-K, CIPS (UK), or an equivalent
qualification (required)
- Membership
with KISM (Kenya Institute of Supplies Management) — an added advantage
- 3–5
years of hands-on experience in procurement and supply chain management,
ideally within healthcare, pharmaceuticals, or other regulated industries
- A
proven track record in managing procurement of both pharmaceutical and
non-pharmaceutical supplies in a dynamic, fast-paced environment
- Strong
working knowledge of procurement tracking tools and inventory management
systems (Excel, Power BI, ERP)
Core Strengths for Success
- Negotiation
& Supplier Management: You know how to secure value, quality, and
reliability through smart, ethical sourcing
- Procurement
Compliance: You consistently uphold legal, ethical, and internal
procurement standards
- Analytical
Mindset: You turn data and insights into smarter, faster purchasing
decisions
- Stakeholder
Collaboration: You build strong relationships across teams, aligning
procurement to operational priorities
- Organization
& Agility: You manage multiple moving parts with precision and calm
under pressure
- Integrity
& Accountability: You lead with honesty, transparency, and ownership
in everything you do
Application Process
If you meet the above qualifications and are passionate
about contributing to Penda Health’s mission of delivering trusted,
high-quality healthcare, we’d love to hear from you.
Applications will be reviewed on a rolling basis,
so early submission is encouraged.
The final deadline for applications is 19th November 2025.
Please note that only shortlisted candidates will be
contacted due to the high volume of applications received
BI Analyst at Penda Health
BI Analyst
Nairobi, Nairobi, Kenya
Full Time
Mid Level
About Us:
Penda Health is an award-winning company that delivers
high-quality, trustworthy healthcare. Our vision is for everyone in Africa to
have healthcare they can trust. Today, our team of 450+ employees operates 16
Medical Centres in Nairobi and surrounding counties.
Role Summary:
Our unwavering commitment is to deliver excellent,
affordable and compassionate healthcare to Kenyan families, by leveraging data
and technology to enhance every aspect of patient care and operational
efficiency. We’re now looking for a passionate BI Analyst to help us further
this mission.
We’re seeking a highly analytical, business-savvy BI Analyst to transform
complex data into actionable insights. This role will help our teams understand
their performance, identify opportunities and make informed strategic decisions
through compelling data visualizations and storytelling.
Key Responsibilities
- Dashboard
Development & Visualization – Build and maintain interactive
dashboards and reports in Power BI to track KPIs, uncover trends, and
support decision-making.
- Business
Requirements & Solution Design – Partner with stakeholders to
translate business challenges into data-driven solutions and reporting
frameworks.
- Data
Storytelling & Insights – Analyze complex datasets, identify
patterns, and deliver actionable insights through compelling, clear data
narratives that influence business outcomes.
- Data
Infrastructure & Automation – Ensure robust data pipelines
and automate workflows across systems to improve efficiency and reduce
manual work.
- Data
Quality & Governance – Safeguard data accuracy, reliability,
and compliance with governance and privacy standards.
- Clear
Communication & Collaboration – Present analytical findings
to technical and non-technical audiences, fostering a data-driven culture
across the organization.
What We’re Looking For:
- Bachelor’s
degree in Business Analytics, Computer Science, Statistics, or related
field.
- 1 – 2
years of BI/Data Analysis experience (healthcare experience is a plus).
- Strong
proficiency in Power BI, from data integration to dashboard
design.
- Solid
technical understanding of SQL, relational databases, ETL/ELT, and
data warehousing.
- Analytical,
detail-oriented thinker with a proactive approach and problem-solving
mindset.
- Strong
communication skills, with the ability to explain complex findings
simply.
Why Penda?
At Penda, you’ll join a purpose-driven, tech-enabled
healthcare company where your work directly impacts lives. We believe in
innovation, growth, and collaboration — and we’re excited to have you help us
scale healthcare excellence across Kenya.
Deadline: 31st August 2025
Applications will be reviewed on a rolling basis, and due to
the high volume of applications we receive, only shortlisted candidates will be
contacted.
Financial Controller at Penda Health
About Us:
Penda Health is an award-winning company that delivers
high-quality, trustworthy healthcare. Our vision is for everyone in Africa to
have healthcare they can trust. Today, our team of 500+ employees operates 16
Medical Centres around Nairobi and Kiambu Counties. Over the next two
years, we are looking to build and run a profitable chain that focuses on the
delivery of tech-enabled, high-quality healthcare and a sustainable expansion
of our network that ensures the sustainability and stability of the company.
Role Summary:
The Finance Controller provides technical leadership across
Penda Health’s finance function, ensuring strong financial controls, accurate
reporting, and compliance with IFRS and internal policies. The role manages
core finance operations including budgeting, cash flow, working capital, and
reporting. They ensure that the finance team is a proactive partner to the
wider organization.
Reporting to the Head of Finance and Expansion, the Finance
Manager will serve as the principal technical authority in the department,
enabling informed strategic decisions and equipping the finance team with
systems, tools, and insights to support sustainable growth.
Key Responsibilities:
Culture & Management
- Directly
manage and mentor the General Accountant and Treasury Accountant, building
their technical depth and leadership skills.
- Leads
and models Penda’s culture of accountability, integrity, and continuous
improvement
- Foster
a high-performance culture within the finance team: setting expectations,
giving feedback, and nurturing team growth.
- Ensure
cross-functional collaboration by translating financial implications into
operational context for other teams.
- Represent
the finance team in cross-departmental initiatives and embody Penda’s
values in leadership and execution.
- Serve
as a thought partner to the Head of Finance and contribute to big-picture
discussions on company strategy, investments, and resource allocation.
- Ensure
that team members understand how their roles contribute to the overall
financial goals of the organization.
- Maintain
open and effective communication channels within the finance team and with
other departments, ensuring that important information is shared promptly.
- Be
part of the Penda story and show that by actively helping other parts of
Penda.
Financial Oversight & Control
- Serve
as Penda’s internal IFRS expert, ensuring compliance with local and
international accounting standards.
- Oversee
the integrity of financial data and internal controls, ensuring accurate
and audit-ready reporting across the company.
- Oversees
general ledger integrity and ensures reconciliations are completed and
reviews them on time.
- Coordinate
external audits and statutory reporting with auditors and tax authorities.
- Provide
technical guidance and quality control for journal entries, balance sheet
management, and complex accounting matters.
- Translate
financial data into clear, actionable insights that equip departments
across the organization to make informed, strategic, and operational
decisions.
- Flag
financial risks, operational inefficiencies, or compliance gaps to the
Head of Finance with recommended solutions.
- Enforce
relevant policies and procedures to ensure sound financial management and
control.
- Ensure
efficient, timely, accurate, and cost-effective delivery of finance
function activities.
- Contribute
to continuous improvement in risk management and internal controls.
- Manage
recording and reconciliation of intercompany transactions including loans,
recharges, and cost allocations.
- Maintain
audit-ready documentation of intercompany agreements and ensure transfer
pricing compliance.
- Liaise
with Mauritius entity on cross-border fund flows and reporting alignment.
- Coordinate
intercompany loan interest calculations and ensure withholding tax
compliance.
Financial Planning, Budgeting and Forecasting
- Support
the Head of Finance in driving the annual budgeting process, ensuring
timely consolidation of departmental budgets and alignment with strategic
goals.
- Support
the preparation and organization of key financial data, including
departmental and individual Medical Center P&Ls, CAPEX projections,
and other relevant inputs, to enable efficient cross-departmental planning
and informed decision-making.
- Translate
approved budgets into reporting templates, including the MA (Management
Accounting) framework, and ensure ongoing alignment of actuals to budget.
- Monitor
budget implementation and expenditure patterns; flag and escalate material
variances to the Head of Finance and relevant departmental heads.
- Coordinate
mid-year and quarterly budget reviews with departmental leads.
- Support
operational budget holders in planning, monitoring, and forecasting
activities.
Financial Reporting & Performance Analysis
- Oversee
the timely and accurate preparation of monthly management accounts,
financial statements, and support with investor and board reports when
required.
- Ensure
timely month-end and year-end close activities with clear deliverables,
schedules, and responsibilities.
- Assist
in the preparation of monthly, quarterly, and annual financial statements.
- Lead
financial analysis on revenue, margins, unit economics, and cost
structures to guide growth and operational decisions.
- Prepare
and present financial reports including variance analysis, trend analysis,
and performance metrics.
- Analyse
non-financial KPIs and operational performance indicators to identify
trends and drivers impacting financial outcomes.
- Support
cross-departmentally with external financial reporting requirements,
including donor/grant reporting, investor updates, and lender compliance
packages.
Cash Flow and Working Capital Management
- Maintain
a forward-looking cash flow forecasting framework that includes a
high-level 6-month and 3-month outlook, as well as a detailed 2–4 week
rolling forecast. This should incorporate all major inflows and outflows,
including revenues, payables, payroll, grant receipts, and capital
expenditures, and be regularly updated and shared with the Head of
Finance.
- Monitor
working capital components holistically, including trade and non-trade
receivables, grant inflows, payables, inventory and stock holding, and
analyze their impact on liquidity and operations.
- Conduct
monthly working capital analysis, highlighting variances, inefficiencies,
and missed targets across departments (e.g., delayed billing, poor
collections, excess inventory).
- Collaborate
with the Warehouse and Procurement teams to optimize inventory levels,
minimize holding costs, and reduce stock-outs or expiries.
- Optimize
cash usage and working capital, negotiating payment terms, prioritizing
pay runs, and flagging funding gaps early.
- Work
closely with the Credit Control and Treasury functions to synchronize
inflows and outflows with operational needs.
- Monitor
and advise on FX exposures, bank relationships, and payment risk
mitigation measures.
Key Qualifications, Skills & Education:
- Bachelor’s
degree in Finance, Accounting, or a related field. Proven experience
combining strategic insight with strong operational and technical finance
execution, ideally in roles that require leadership across core
accounting, financial controls, and cross-departmental collaboration.
- CPA(K),
ACCA or equivalent professional qualification required.
- Minimum
5-7 years’ progressive experience in finance, with at least 2 years being
in financial management or controllership roles.
- Strong
grasp of IFRS, financial planning, and internal controls.
- Experience
in leading & managing teams, budgeting, and external audits.
- Prior
experience in healthcare, FMCG, or multisite operations is an added
advantage.
- Deep
technical accounting expertise with strategic thinking capability.
- Excellent
analytical, problem-solving, and decision-making abilities.
Nutritionist
Scope of work
Core mandate is establishing short and long-term health
goals with patients, teaching the patients about health and nutrition and
developing effective nutritional and exercise plans for patients
Clinical Officer
Role Summary:
We are looking for caring and smart clinical officers who
want to become part of a team of amazing all-around, evidence-based clinical
officers. As a clinical officer at Penda Health, you treat patients
independently and make your own decisions, with the support of guidelines,
technology and clinical mentors.