MSI Reproductive Choices Kenya is hiring a Receptionist/Care Assistant
We are looking Forward to recruiting a Receptionist/Care Assistant who will be responsible for handling front office, and accounting roles at Mariestopes Kisumu Clinic.
➡️ Apply now via this link: https://shorturl.at/bMmyx
Centre Marketer Multiple Posts at Marie Stopes Kenya
Key Responsibilities
On-Ground & Community Marketing
- Plan
and implement daily and weekly community marketing activities within the
centre’s catchment area
- Conduct
door-to-door mobilization, market activations, and community sensitization
talks
- Build
relationships with referral partners, community health promoters (CHPs),
peer educators, youth champions, and local leaders
- Identify
and map high-potential areas (estates, markets, boda stages, colleges,
workplaces) for sustained engagement
- Mobilize
clients for centre services and special service days/promotions
Below-the-Line (BTL) Marketing Activities
- Distribute
approved IEC materials (flyers, posters, brochures) in strategic locations
- Support
activations such as roadshows, tent activations, market storms, and
community events
- Identify
opportunities for posters, noticeboards, and wall branding in the
community (with proper approvals)
- Ensure
correct and consistent use of MSK branding and messaging at all times
Client Referral & Follow-Up
- Issue
and track referral slips or codes to measure marketing impact and
effective referrals
- Follow
up with potential clients who expressed interest but did not visit the
centre
- Support
appointment booking during mobilization activities where possible
Partnerships & Linkages
- Establish
and maintain working relationships with:
- Pharmacies
and chemists
- Salons
and barbershops
- Women
associations/ Chama
- Youth
groups and women’s groups
- Workplaces
and learning institutions
- Identify
and nurture referral champions within the community
Data Collection & Reporting
- Maintain
daily records of:
- Areas
visited
- Activities
conducted
- Number
of people reached
- Referrals
generated
- Submit
weekly and monthly marketing reports to the Centre Manager and Marketing
Team
- Provide
feedback on community perceptions, competitor activities, and emerging
client needs
Brand Representation & Compliance
- Act as
a professional ambassador of Marie Stopes Kenya in the community
- Ensure
all communication is accurate, respectful, confidential, and
non-judgmental
- Adhere
strictly to safeguarding, consent, and privacy guidelines
- Avoid
making medical claims beyond approved messaging
Support to Centre Campaigns
- Support
centre-led campaigns, service days, and promotional drives
- Assist
in mobilization for new service introductions or priority health campaigns
- Work
closely with service providers to understand key services to promote
Key Performance Indicators (KPIs)
- Number
of on-ground activities conducted per week
- Number
of referrals generated
- Conversion
rate of referrals to actual clients
- Growth
in client volume linked to marketing activities
- Number
of active community referral partners
- Timely
and accurate submission of reports
Working Conditions
- Majority
of time spent in the field
- Requires
walking long distances and working outdoors
- May
involve weekend or evening community activities when needed
REQUIREMENTS
Qualifications & Experience
- Certificate
or Diploma in Marketing, Community Development, Public Health, or related
field
- Experience
in field marketing, community mobilization, or health promotion is an
added advantage
- Experience
working in SRHR or community health programs is desirable
Skills & Competencies
- Strong
interpersonal and communication skills
- Confidence
engaging diverse community groups
- Ability
to work independently in the field
- Basic
data recording and reporting skills
- Persuasive
but ethical communication style
- Good
knowledge of the local area and community dynamics
MSI Reproductive Choices is hiring Research Assistants
ABOUT THE ROLE
MSI Reproductive choices is an NGO registered in Kenya as a
local implementing partner of MSI Reproductive Choices, a UK charity. We
deliver quality sexual and reproductive healthcare, family planning and other
women’s health services to millions of the world’s poorest and most vulnerable
women. We want to make sure that women have a choice when it comes to having
children and that death by unsafe abortion is reduced.
Key Responsibilities
- Participate
in training sessions for study procedures, testing and review of data
collection tools.
- Identify,
recruit, and screen eligible clients to participate in the study and
flawlessly maintain their confidentiality.
- Administer
and document informed consent process; securely store all informed consent
documents per study procedures.
- Develop
an in-depth understanding of study design and goals and ensure that the
study is conducted in compliance with study protocols and other regulatory
requirements.
- Work
closely with the study coordinators to prepare daily and weekly interview
schedules
- Conduct
quantitative interviews with study participants
- Provide
regular progress updates to the study coordinators
- Ensure
the smooth and efficient day-to-day operation of research and data
collection activities
- Respond
to questions about the study posed by participants and any other relevant
persons
- Other
duties as assigned by the Study Coordinator
REQUIREMENTS
Qualifications
- Minimum
Certificate/Diploma qualification in Communications, Psychology, Public
Health, Community Health, Epidemiology or a related discipline.
- Minimum
2 years post training working experience
- Having
experience of working in a call centre particularly in the healthcare
sector will be an added advantage
Knowledge and abilities
- Minimum
1 year experience in call centre (Preferably in a healthcare sector)
- Demonstrated
experience in conducting surveys and in-depth interviews, familiarity with
ODK or KOBO collect is required.
- Possess
advanced computer skills and experience in MS Office
- Demonstrated
high attention to detail and ability to follow through sensitive
conversations to completion.
- Punctual
and reliable
- Good
organisation and prioritisation skills
- Ability
to work with less supervision and initiative.
- High
regard for confidentiality and demonstrate integrity.
Client Activation Officer at MSI Reproductive Choices Kenya
Client Activation Officer
ABOUT THE ROLE
MSI Reproductive Choices Kenya is an NGO registered in
Kenya. We are affiliated to MSI. Together we deliver post abortion care,
quality sexual and reproductive health care and family planning to millions of
the world’s poorest and most vulnerable women. We want to make sure that women
have a choice when it comes to having children and that death by unsafe
abortion is reduced.
We are seeking to recruit Client Activation Officer who will
be reporting to the Head of Marketing, Evidence and Impact and supporting the
Centre Managers, and the Marketing team. He/she Will be responsible for
driving financial sustainability for the MSI Reproductive Choices Kenya by
creating demand for healthcare services offered through the commercial
channels (Centres and Maternities) .The role holder will support the
repositioning of the MSIK brand as a leading women’s healthcare
provider by understanding the unique markets in which each centre
operates, identifying location-specific client needs and segments, supporting
service diversification initiatives, and strengthening referral networks to
increase client footfall across all service delivery channels. The Client
Activation Officer will contribute to the development and execution of
marketing strategies and campaigns, support monitoring and documentation of
marketing activities and results, and provide administrative and operational support
to centre demand generators and mobilizers.
The position holder will be responsible for the development,
implementation, monitoring, and review of demand creation activities aimed
at increasing client flow to Marie Stopes Kenya Centres and Maternities.
REQUIREMENTS
Skills and Experience
Qualifications:
- Bachelor’s
Degree or diploma in marketing, Communications, Administration, Project
Management or Health Management
- Other
professional qualifications, ideally in Project Management, Communications
and Marketing desired
Skills and Experience:
- At
least 2 years’ relevant experience working with NGOs, private sector
organizations, or government agencies in a Marketing role
- Strong
commercial and marketing orientation
- Experience
in demand generation, community mobilization, or service marketing
- Excellent
written and verbal communication skills
- Strong
analytical skills with ability to translate data into actionable marketing
insights
- Commercial
awareness and ability to work with financial and marketing performance
metrics
- Strong
planning, coordination, and organizational skills
- Ability
to manage multiple projects simultaneously
- Strong
relationship-building and stakeholder engagement skills
- Strong
influencing and negotiation abilities
- Ability
to communicate complex information in a clear and engaging manner
- Ability
to work independently with minimal supervision
Sonographer (3 Posts) at MSI Reproductive Choices Kenya
ABOUT THE ROLE
MSI Reproductive Choices Kenya is an NGO registered in Kenya
as a local implementing partner of MSI Reproductive Choices, a UK charity. We
deliver quality sexual and reproductive healthcare, family planning and other
women’s health services to millions of the world’s poorest and most vulnerable
women. We want to make sure that women have a choice when it comes to having
children and that death by unsafe abortion is reduced.
We are seeking to recruit a Sonographer whose role and
responsibilities will include providing diagnostic medical sonography services
and its various clinical specialties. The Sonographer’s activities are
performed consistent with their education and training, and in accordance with
MSI policies, procedures, and applicable professional standards.
Job Purpose:
Reporting to the Centre Manager, the Sonographer job exists
to perform quality ultrasound examinations to clients and make quality reports
to assist the physician with the diagnosis and treatment.
It is the responsibility of this role to further our goal
of MAKING CHOICE POSSIBLE for every Kenyan.
Key Responsibilities
- Review
client medical history and supporting clinical information and communicate
with the client in a manner appropriate to the client’s ability to
understand the procedure.
- Conduct
client clinical assessment and perform the diagnostic medical sonography
examination ordered by the supervising physician in accordance with
professional and facility protocols.
- Review
examination images, synthesize examination results, and prepare the
preliminary findings.
- Apply
independent judgment during the sonography examination to ensure that
appropriate anatomical, pathological, and clinical conditions are
accurately captured in the examination images.
- Assume
responsibility for the safety of the client during the sonographic
examination.
- Maintain
client privacy and confidentiality in accordance with privacy laws and
facility policies, and procedures.
- Use
proper client positioning tools, devices, equipment adjustment, and
ergonomically correct scanning techniques to ensure client comfort and
safety, and to prevent compromised data acquisition and musculoskeletal
injury to the sonographer.
- Generate
demand for ultrasound services by collaborating with internal and external
stakeholders to drive client volumes.
- Prepare
exam room and ultrasound equipment to conduct sonography examinations in
accordance with infections disease, sterilization, and client safety
protocols, policies, and procedures.
- As
necessary, acquire additional ultrasound imaging to facilitate optimum
diagnostic results for the interpreting physician.
- Identify
and document any limitations to the sonography examination and escalate as
appropriate.
- Assume
responsibility for the preventive maintenance for ultrasound equipment to
ensure it operates at optimal level at all times.
- Operate
the Picture Archiving and Communication System (PACS).
- Always
uphold safeguarding principles while handling clients.
Qualifications:
- Diploma
in Ultrasound, Medical Imaging Sciences or Radiography from a recognized
institution.
- At
least two years working experience as a sonographer in a reputable
hospital/medial facility.
- Registration
with the relevant regulatory or professional body if applicable with a
current practicing license.
- Computer
literate.
- Knowledge
of relevant legislations.
Soft skills required for the job:
- Communication
skills
- Observation
skills
- Analytical
skills
- Team
player
Client Activation Officer at Marie Stopes
Client Activation Officer
MSI Reproductive Choices Kenya is an NGO registered in
Kenya. We are affiliated to MSI. Together we deliver post abortion care,
quality sexual and reproductive health care and family planning to millions of
the world’s poorest and most vulnerable women. We want to make sure that women
have a choice when it comes to having children and that death by unsafe
abortion is reduced.
We are seeking to recruit a Client Activation Officer who will be reporting to
the Head of Marketing Evidence and Impact. This post holder’s main role will be
to drive financial sustainability to MSI Reproductive Choices Kenya by creating
demand for all the healthcare services offered by the commercial channels that
is Centres and Maternities and for the products sold by the commercial sales
company. This will be achieved by helping drive the repositioning of the MSIK
brand as a ‘women’s health care provider, understanding the unique markets that
each centre operates in, understanding location-specific requirements and
client segments, supporting service diversification efforts, and building a
robust referral network to increase client footfall at all service delivery
channels, while ensuring consistent monitoring of activities and documentation
of success. You will support the marketing department develop marketing
strategy and campaigns and work with E2A to document milestones achieved and
will continuously provide administrative support to centre demand
generators/mobilizers.
He or She will be responsible for the development, implementation, monitoring
and review of all Demand Creation activities aimed at increasing client flow in
the MSI Kenya Centres, Maternities and pushing the commercially marketed
products.
It is the responsibility of this role is to further our goal of MAKING CHOICE
POSSIBLE for every Kenyan.
The post holder commits to and is held accountable to MSI
Reproductive Choices core values:
Mission-driven ,Client-centered, Accountable
, Courageous, Resilience, Inclusive
Skills and Experience
Qualifications:
- Minimum:
Kenya Certificate of Secondary Education
- Short
sources or certificate in community health, public health, social work or
other professional qualifications, ideally in Project Management,
Communications and Marketing desired
Skills and Experience:
- At
least Two (2) years post qualification experience in working with NGOs
and/or government agencies in a similar role.
- Commercially
minded.
- Excellent
communication skills – written and verbal skills. Fluent English language
skills required.
- Ability
to translate data and research into actionable insights for marketing
strategic decision making.
- Very
comfortable with using key financial & marketing metrics and extremely
commercially minded.
- Highly
developed planning and organisational skills with the ability to juggle
multiple projects to deliver with quality and on time.
- Ability
to build relationships across teams, with evidence of highly sensitive
cross-cultural skills and good influencing and negotiation skills.
- Action
and results orientated with ability to stay on track and thrive when
working under tight deadlines.
- Ability
to train, mentor and develop skills within others.
- Ability
to translate complex information into a format and language that can be
understood by a wide range of people and present in a compelling and
engaging way.
- Ability
to work independently with minimal supervision
Attitude / Motivation:
- Commercially
minded
- A
strong supporter of the cause of family planning and a woman’s right to
safe abortion (Pro-choice).
- Resilient,
flexible, positive attitude and can thrive in fast-paced, dynamic
environments.
- Curious
about emerging developments within our sector and passionate about
building best practice.
- Actively
seeks out feedback on their performance (both results and behaviours) with
a view to continuously learning and developing.
- Willing
to help with a wide range of marketing projects, as and when required.
Registered Clinical Officer-Maternity Cover at Marie Stopes
Efficient and effective service delivery for up to 20
patients daily in the full range of MSI Reproductive Choices services –
Responsibilities
- To
provide comprehensive client counselling on reproductive health,
contraceptive options and general medical services.
- Follow
the Kenyan Clinical Guidelines for appropriate management of most
conditions and illnesses.
- Based
on client history, examination, lab test reports and findings and above
all client needs, prescribe appropriate drugs
- Perform
appropriate procedures (including Intravenous Therapy, FP Implants, IUD
insertion, Pap smear, MVA procedure and PITC.
- Ensure
responsible follow up and treatment of complications.
- Avoid
polypharmacy or any practice that may bring MSI Reproductive Choices Kenya
into disrepute.
- Refer
complex clients to the medical officer for Management.
- Ensure
all clients are treated with sensitivity, respect, and
consideration. If complaints are raised, to be able to effectively
manage and resolve them and to promptly refer to the Team Leader if the
client complaint continues or is of a serious magnitude.
- Implement
a smooth, efficient client flow to minimise client waiting times.
- Liaising
with other medical and non-medical staff in the hospital to ensure quality
treatment.
- Monitor
and evaluate client care continuously and recommend improvements as
necessary.
- Provide
accurate information to clients, and their families where required, to
enable clients to make informed decision about their reproductive &
sexual health.
- Ensure
client confidentiality is maintained at all times.
- To
ensure sufficient supplies are available in the clinic at all times to
provide services without disruption, all stocks dispensed are fully
accounted for, all stock cards are updated and wastage eliminated.
Management
and accurate documentation of all services rendered – Responsibilities
- Ensure
proper and effective use of medical equipment, all equipment maintained in
serviceable and working conditions at all times.
- Accurate
client records are maintained in both the client record book and daily
register.
- Ensure
all client information is always kept confidential and stored
appropriately.
- Accurate
and timely collation of activity data for internal and external reporting
purposes.
- Analyse
activity trends and ensure performance targets are achieved, pro-actively
identifying and implementing opportunities for improvements.
- Making
notes and preparing paperwork, both as a legal record of treatment and for
the benefit of other healthcare professionals
- Conduct
follow ups and reports all complications in writing within or before the
end of current duty.
- Assist
in the collection of client feedback data.
- Refer
clients promptly when needed.
- Ensure
accurate client feedback data is collected and disseminated.
Effective participation and support of the centre team
both in quality assurance and promotional activities
- Comply
with overall quality inputs into service delivery points. Includes
running full out-patient clinic and provision of surgical procedures as
needed.
- Proper
use of medical equipment and supplies and for notifying the Centre Manager
of repairs, maintenance or replacements of equipment and instruments.
- Ensure
that the highest standards of reproductive health and general clinical
services (including HIV/AIDS services) are achieved, as laid down in the
MSI Reprocuctive Choices Partnership Manual.
- In
collaboration with the Centre Manager and Medical Officer, ensure that the
centre complies with MSI Reproductive Choices Kenya policies and protocols
for vocal local, infection prevention and emergency preparedness
(including resuscitation).
- Report
all major and minor incidents within 24 hours.
- Maintain
confidentiality at all levels.
- When
workload allows actively promote the work of the centre in order to
generate demand for the services, eg educational and awareness-raising
events.
- Positively
promote MSI Reproductive Choices Kenya as a leading, quality provider of
reproductive & sexual health services.
Qualifications
- Diploma
in Clinical Medicine/Surgery from a recognised medical training
college.
- Registered
by the Kenya Clinical Officers Council and possess a valid practicing
license.
- Two
years post-training experience providing Clinical services in a busy
hospital/medical centre.
- Practical
working knowledge of Microsoft office suite
Call Centre – Nurse
We are seeking to recruit a Contact Centre Nurse who will
report to the Senior Call Centre Coordinator, MEI. The purpose of the post is
to contribute to the executions of MSI Kenya call centre’s overall digital
strategy by continuously communicating and engaging with our clients and other
stakeholders through various communication channels for information
dissemination, providing professional counselling services, feedback and
directing business through client bookings across all channels.
The strategic purpose of the Department is: Exploitation of
marketing opportunities and demand generation to benefit the fulfilment of
MSIK’s mission. The contact centres support to ensure that a client is one
contact away from a safe service.
Closing Date : 14-Aug-2025
Sonographer
We are seeking to recruit a sonographer whose role and
responsibilities will include providing diagnostic medical sonography services
and its various clinical specialties. The sonographers’ activities are
performed consistent with their education and training, and in accordance with
MSI policies, procedures, and applicable professional standards.
Job Purpose: Reporting to the Centre Manager,
the sonographer job exists to perform quality ultrasound examinations to
clients and make quality reports to assist the physician with the diagnosis and
treatment.
Closing Date : 14-Aug-2025
Contact Centre Agent
We are looking forward to recruit The Contact Center Agent
who will be reporting to the Contact Centre Coordinator. The purpose of the
post is to provide overall coordination of the interface between Marie Stopes
Kenya and her clients and stakeholders through various communication channels
for information dissemination, providing professional counselling services,
feedback and directing business through client bookings across all channels.
Closing Date : 14-Aug-2025
Re Advert-Receptionist
We are looking forward to hiring a receptionist will be
responsible for handling the front office, and accounting roles at the
centers. The holder of this role will be reporting to the Center Manager.
Closing Date : 14-Aug-2025
Receptionist
Receptionist will be responsible for handling front office,
and accounting roles at the centres.
It is the responsibility of this role is to further our goal
of MAKING CHOICE POSSIBLE for every Kenyan.
The post holder commits to and is held accountable to MSI
Reproductive Choices core values
Care Assistant (Nakuru)
We seek to recruit a Care Assistant for the
MSIK Clinics based in Kisumu and Nakuru who
are part of the Commercial Services Department and reports to the Centre
Manager. The Care Assistant will be reporting to and working with the Centre
Manager. Their main role is uniquely tailored to meet the demands that are
specific to our organization and include client registration, ensuring
cleanliness of the clinic and providing operational support in all service
provision areas. As such the holder of the position is required to maintain a
high degree of confidentiality in matters relating to the organization and its
clients.
Care Assistant (Kisumu)
We seek to recruit a Care Assistant for the
MSIK Clinics based in Kisumu and Nakuru who
are part of the Commercial Services Department and reports to the Centre
Manager. The Care Assistant will be reporting to and working with the Centre
Manager. Their main role is uniquely tailored to meet the demands that are
specific to our organization and include client registration, ensuring
cleanliness of the clinic and providing operational support in all service
provision areas. As such the holder of the position is required to maintain a
high degree of confidentiality in matters relating to the organization and its
clients.