Client Activation Officer at Marie Stopes
Client Activation Officer
MSI Reproductive Choices Kenya is an NGO registered in
Kenya. We are affiliated to MSI. Together we deliver post abortion care,
quality sexual and reproductive health care and family planning to millions of
the world’s poorest and most vulnerable women. We want to make sure that women
have a choice when it comes to having children and that death by unsafe
abortion is reduced.
We are seeking to recruit a Client Activation Officer who will be reporting to
the Head of Marketing Evidence and Impact. This post holder’s main role will be
to drive financial sustainability to MSI Reproductive Choices Kenya by creating
demand for all the healthcare services offered by the commercial channels that
is Centres and Maternities and for the products sold by the commercial sales
company. This will be achieved by helping drive the repositioning of the MSIK
brand as a ‘women’s health care provider, understanding the unique markets that
each centre operates in, understanding location-specific requirements and
client segments, supporting service diversification efforts, and building a
robust referral network to increase client footfall at all service delivery
channels, while ensuring consistent monitoring of activities and documentation
of success. You will support the marketing department develop marketing
strategy and campaigns and work with E2A to document milestones achieved and
will continuously provide administrative support to centre demand
generators/mobilizers.
He or She will be responsible for the development, implementation, monitoring
and review of all Demand Creation activities aimed at increasing client flow in
the MSI Kenya Centres, Maternities and pushing the commercially marketed
products.
It is the responsibility of this role is to further our goal of MAKING CHOICE
POSSIBLE for every Kenyan.
The post holder commits to and is held accountable to MSI
Reproductive Choices core values:
Mission-driven ,Client-centered, Accountable
, Courageous, Resilience, Inclusive
Skills and Experience
Qualifications:
- Minimum:
Kenya Certificate of Secondary Education
- Short
sources or certificate in community health, public health, social work or
other professional qualifications, ideally in Project Management,
Communications and Marketing desired
Skills and Experience:
- At
least Two (2) years post qualification experience in working with NGOs
and/or government agencies in a similar role.
- Commercially
minded.
- Excellent
communication skills – written and verbal skills. Fluent English language
skills required.
- Ability
to translate data and research into actionable insights for marketing
strategic decision making.
- Very
comfortable with using key financial & marketing metrics and extremely
commercially minded.
- Highly
developed planning and organisational skills with the ability to juggle
multiple projects to deliver with quality and on time.
- Ability
to build relationships across teams, with evidence of highly sensitive
cross-cultural skills and good influencing and negotiation skills.
- Action
and results orientated with ability to stay on track and thrive when
working under tight deadlines.
- Ability
to train, mentor and develop skills within others.
- Ability
to translate complex information into a format and language that can be
understood by a wide range of people and present in a compelling and
engaging way.
- Ability
to work independently with minimal supervision
Attitude / Motivation:
- Commercially
minded
- A
strong supporter of the cause of family planning and a woman’s right to
safe abortion (Pro-choice).
- Resilient,
flexible, positive attitude and can thrive in fast-paced, dynamic
environments.
- Curious
about emerging developments within our sector and passionate about
building best practice.
- Actively
seeks out feedback on their performance (both results and behaviours) with
a view to continuously learning and developing.
- Willing
to help with a wide range of marketing projects, as and when required.
Registered Clinical Officer-Maternity Cover at Marie Stopes
Efficient and effective service delivery for up to 20
patients daily in the full range of MSI Reproductive Choices services –
Responsibilities
- To
provide comprehensive client counselling on reproductive health,
contraceptive options and general medical services.
- Follow
the Kenyan Clinical Guidelines for appropriate management of most
conditions and illnesses.
- Based
on client history, examination, lab test reports and findings and above
all client needs, prescribe appropriate drugs
- Perform
appropriate procedures (including Intravenous Therapy, FP Implants, IUD
insertion, Pap smear, MVA procedure and PITC.
- Ensure
responsible follow up and treatment of complications.
- Avoid
polypharmacy or any practice that may bring MSI Reproductive Choices Kenya
into disrepute.
- Refer
complex clients to the medical officer for Management.
- Ensure
all clients are treated with sensitivity, respect, and
consideration. If complaints are raised, to be able to effectively
manage and resolve them and to promptly refer to the Team Leader if the
client complaint continues or is of a serious magnitude.
- Implement
a smooth, efficient client flow to minimise client waiting times.
- Liaising
with other medical and non-medical staff in the hospital to ensure quality
treatment.
- Monitor
and evaluate client care continuously and recommend improvements as
necessary.
- Provide
accurate information to clients, and their families where required, to
enable clients to make informed decision about their reproductive &
sexual health.
- Ensure
client confidentiality is maintained at all times.
- To
ensure sufficient supplies are available in the clinic at all times to
provide services without disruption, all stocks dispensed are fully
accounted for, all stock cards are updated and wastage eliminated.
Management
and accurate documentation of all services rendered – Responsibilities
- Ensure
proper and effective use of medical equipment, all equipment maintained in
serviceable and working conditions at all times.
- Accurate
client records are maintained in both the client record book and daily
register.
- Ensure
all client information is always kept confidential and stored
appropriately.
- Accurate
and timely collation of activity data for internal and external reporting
purposes.
- Analyse
activity trends and ensure performance targets are achieved, pro-actively
identifying and implementing opportunities for improvements.
- Making
notes and preparing paperwork, both as a legal record of treatment and for
the benefit of other healthcare professionals
- Conduct
follow ups and reports all complications in writing within or before the
end of current duty.
- Assist
in the collection of client feedback data.
- Refer
clients promptly when needed.
- Ensure
accurate client feedback data is collected and disseminated.
Effective participation and support of the centre team
both in quality assurance and promotional activities
- Comply
with overall quality inputs into service delivery points. Includes
running full out-patient clinic and provision of surgical procedures as
needed.
- Proper
use of medical equipment and supplies and for notifying the Centre Manager
of repairs, maintenance or replacements of equipment and instruments.
- Ensure
that the highest standards of reproductive health and general clinical
services (including HIV/AIDS services) are achieved, as laid down in the
MSI Reprocuctive Choices Partnership Manual.
- In
collaboration with the Centre Manager and Medical Officer, ensure that the
centre complies with MSI Reproductive Choices Kenya policies and protocols
for vocal local, infection prevention and emergency preparedness
(including resuscitation).
- Report
all major and minor incidents within 24 hours.
- Maintain
confidentiality at all levels.
- When
workload allows actively promote the work of the centre in order to
generate demand for the services, eg educational and awareness-raising
events.
- Positively
promote MSI Reproductive Choices Kenya as a leading, quality provider of
reproductive & sexual health services.
Qualifications
- Diploma
in Clinical Medicine/Surgery from a recognised medical training
college.
- Registered
by the Kenya Clinical Officers Council and possess a valid practicing
license.
- Two
years post-training experience providing Clinical services in a busy
hospital/medical centre.
- Practical
working knowledge of Microsoft office suite
Call Centre – Nurse
We are seeking to recruit a Contact Centre Nurse who will
report to the Senior Call Centre Coordinator, MEI. The purpose of the post is
to contribute to the executions of MSI Kenya call centre’s overall digital
strategy by continuously communicating and engaging with our clients and other
stakeholders through various communication channels for information
dissemination, providing professional counselling services, feedback and
directing business through client bookings across all channels.
The strategic purpose of the Department is: Exploitation of
marketing opportunities and demand generation to benefit the fulfilment of
MSIK’s mission. The contact centres support to ensure that a client is one
contact away from a safe service.
Closing Date : 14-Aug-2025
Sonographer
We are seeking to recruit a sonographer whose role and
responsibilities will include providing diagnostic medical sonography services
and its various clinical specialties. The sonographers’ activities are
performed consistent with their education and training, and in accordance with
MSI policies, procedures, and applicable professional standards.
Job Purpose: Reporting to the Centre Manager,
the sonographer job exists to perform quality ultrasound examinations to
clients and make quality reports to assist the physician with the diagnosis and
treatment.
Closing Date : 14-Aug-2025
Contact Centre Agent
We are looking forward to recruit The Contact Center Agent
who will be reporting to the Contact Centre Coordinator. The purpose of the
post is to provide overall coordination of the interface between Marie Stopes
Kenya and her clients and stakeholders through various communication channels
for information dissemination, providing professional counselling services,
feedback and directing business through client bookings across all channels.
Closing Date : 14-Aug-2025
Re Advert-Receptionist
We are looking forward to hiring a receptionist will be
responsible for handling the front office, and accounting roles at the
centers. The holder of this role will be reporting to the Center Manager.
Closing Date : 14-Aug-2025
Receptionist
Receptionist will be responsible for handling front office,
and accounting roles at the centres.
It is the responsibility of this role is to further our goal
of MAKING CHOICE POSSIBLE for every Kenyan.
The post holder commits to and is held accountable to MSI
Reproductive Choices core values
Care Assistant (Nakuru)
We seek to recruit a Care Assistant for the
MSIK Clinics based in Kisumu and Nakuru who
are part of the Commercial Services Department and reports to the Centre
Manager. The Care Assistant will be reporting to and working with the Centre
Manager. Their main role is uniquely tailored to meet the demands that are
specific to our organization and include client registration, ensuring
cleanliness of the clinic and providing operational support in all service
provision areas. As such the holder of the position is required to maintain a
high degree of confidentiality in matters relating to the organization and its
clients.
Care Assistant (Kisumu)
We seek to recruit a Care Assistant for the
MSIK Clinics based in Kisumu and Nakuru who
are part of the Commercial Services Department and reports to the Centre
Manager. The Care Assistant will be reporting to and working with the Centre
Manager. Their main role is uniquely tailored to meet the demands that are
specific to our organization and include client registration, ensuring
cleanliness of the clinic and providing operational support in all service
provision areas. As such the holder of the position is required to maintain a
high degree of confidentiality in matters relating to the organization and its
clients.