Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.
Corporate Sales Executive IFA (Mombasa) at Britam
Job Description
Job Purpose:
Drive the growth and retention of corporate General
Insurance business through the Independent Financial Advisor (IFA) channel by
developing and managing IFA relationships, identifying new business
opportunities and achieving set annual premium targets.
Key responsibilities:
- Secure
new corporate General Insurance business through Independent Financial
Advisors (IFAs).
- Grow
and retain existing corporate General Insurance business in line with set
objectives and portfolio targets.
- Develop
and maintain productive relationships with IFAs to maximise business
opportunities and strengthen business retention.
- Provide
excellent customer service to IFAs and clients and ensure timely
resolution of service issues and complaints.
- Proactively
manage corporate business renewals to maximise retention and minimise
business loss.
- Forward
proposal forms, risk information and other relevant documentation to
Underwriting for timely processing.
- Follow
up premium collections and support resolution of outstanding premium and
receivables issues.
- Undertake
initial risk assessment in accordance with approved underwriting
guidelines and delegated authority requirements.
- Respond
to IFA and client enquiries and coordinate timely resolution of policy,
claims and commission-related matters.
- Recruit,
onboard and activate new IFAs in line with business development
objectives.
- Drive
conversion and activation of IFAs to increase the placement of corporate
General Insurance business.
- Execute
market and IFA-specific business development initiatives to achieve
assigned premium and growth objectives.
- Conduct
General Insurance product and process training for IFAs and submit
training schedules and reports as required.
- Promote
authorised incentive schemes and other approved initiatives to drive new
business and strengthen IFA engagement.
- Develop
strategic relationships with key IFAs to increase business support, market
penetration and portfolio growth.
- Monitor
market developments, competitor activity and IFA trends and share relevant
market intelligence with the supervisor.
- Prepare
and submit daily, weekly and other business performance reports as
required.
- Work
closely with Underwriting, Claims, Finance, Branches and other relevant
functions to facilitate seamless service delivery and achievement of
business objectives.
- Perform
any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s
degree in Business, Insurance, Finance, Marketing or another relevant
business-related field.
- Professional
qualification in Insurance such as ACII, IIK or equivalent recognized
insurance qualification.
- 2–4
years’ relevant experience in the insurance industry, preferably in
General Insurance sales, business development or intermediary relationship
management.
Technical/ Functional competencies:
- Strong
understanding of GI products, coverage, exclusions, policy terms and
market practices.
- Demonstrated
expertise in building and maintaining productive relationships with IFAs
to grow and retain business.
- Strong
application of sales and business development techniques to identify
opportunities and achieve premium targets.
- Proficiency
in managing assigned corporate business, driving portfolio growth and
maintaining strong retention levels.
- Sound
application of risk assessment principles and underwriting guidelines
within delegated authority.
- Effective
negotiation and influencing skills to engage IFAs and clients and convert
business opportunities.
Apply: Job
Description - Corporate Sales Executive IFA (Mombasa) (2600005Y)
Corporate Sales Executive at Britam
Job Description
Job Purpose:
The job holder will be responsible for driving sustainable business growth
through the acquisition of new business, development and management of assigned
distribution channels and target markets, and retention and growth of existing
policies and accounts within the product portfolio assigned to them. The role
will be accountable for identifying and developing new business opportunities,
building and maintaining strong relationships with clients, intermediaries and
other key stakeholders, and ensuring delivery of agreed sales, revenue,
profitability and retention targets.
The job holder will also support the development and execution of sales and
distribution strategies, drive product penetration and cross-selling/upselling
opportunities, monitor market and competitor trends, and work closely with
internal stakeholders to ensure effective onboarding, servicing and overall
customer experience.
Key responsibilities:
- Drive
and implement strategic initiatives assigned by your supervisor.
- Adhere
to the processes and procedures set out by the company across all
departments.
- Develop
and maintain good relationships with assigned intermediaries and partners.
- Ensure
intermediaries assigned to you are regularly and adequately trained on
markets, products as well as the associated processes assigned to you.
- Ensure
your assigned intermediaries have adequate on-ground activities to support
your intermediaries build a robust list of prospects.
- Develop,
grow, and maintain a sales pipeline and prepare a weekly report on the
same for your supervisor.
- Support
your assigned intermediaries with prospect/client presentations and
closing sales.
- Communicate
and aggressively market approved sales competitions/incentives to your
assigned intermediaries.
- Ensure
your intermediaries (or partners) are paid their commissions and
incentives in full and on time.
- Acquire
new business through your assigned distribution channel and
intermediaries.
- Identify
opportunities for cross-selling and/or up-selling your assigned products
from other business development teams within Britam.
- Grow
the productivity (or the number) of intermediaries (or partners) assigned
to you that are regularly selling your products.
- Participate
in the introduction and promotion of new products assigned to you.
- Participate
and contribute to the formulation of the department’s strategic and
operational plans.
- Prepare
monthly reports of your personal performance to your supervisor.
- Delegated
Authority: As per the approved Delegated Authority Matrix
- Perform
any other duties as may be assigned from time to time
Knowledge, experience and qualifications required:
- Bachelors’
degree (Preferably in a business-related field)
- Professional
qualification in Insurance (CoP, ACII, IIK)
- 2-4
years’ relevant experience in the insurance industry
Technical/ Functional competencies:
- Knowledge
of insurance regulatory requirements
- Knowledge
of insurance products
- Sales
and marketing management skills
Apply: Britam
System Support Analyst at Britam
Job Description
System Support Analyst
Job Purpose:
To identify business requirements and develop solutions
(database design, workflows, user/data interfaces, integrations) and design,
development, and 2nd line support of business Applications, ranging from user
analysis, design, and development to implementation and maintenance.
Key Responsibilities:
- Configure
and/or customize business applications to meet business requirements using
various databases and software tools.
- Assist
in presentations of system functionality to new users and departments.
Drive systems adoption by business users.
- Enhance
and create user and system documentation as needed.
- Work
directly with the IT support personnel and teams to resolve issues
identified and escalated during daily operations.
- Perform
the necessary technical design and development functionality to ensure
that business application systems can be effectively developed and
implemented.
- Design
and development of front-end tier(s), middle tier(s), and /or back-end
database tier(s) for business applications.
- Capturing
business application information needs and mapping of the same to the
software and /or database components.
- Perform
data modelling to analyze and specify data structures within an
application system.
- Developing
database objects and structures for data storage, retrieval and reporting
according to specifications.
- Implementing
and testing database design and functionality and tuning for
performance.
- Research
and provide input on design approach, performance and base functionality
improvements for various procedures and applications.
- Generation
of ideas to improve efficiency in software and application services
offered to the business, and/or generate revenue for the
business.
- Delegated
Authority: As per the approved Delegated Authority Matrix
Knowledge, Experience and Qualifications required and
Essential Competencies – External
- Degree
in Computer Science or a technical-related field.
- 4 – 6
years of experience in applications development, which includes system
customization, support, and report designs.
- 2
years’ experience with RDMS, preferably MS SQL Server, Oracle, and
MySQL
- Certified
in ITIL
- Know
data analysis and analytics, Mobile infrastructure, Internet technologies,
e-commerce and payment technologies
- Experience
in processing automation using robotics.
- Previous
experience in a financial/insurance institution will be an added
advantage.
- Experience
in Data analytic and Power BI will be an added advantage.
- Membership
to relevant IT bodies.
Apply: Job
Description - System Support Analyst (2600005V)
ICT Data Scientist & AI Developer at Britam
Job Description
Job Purpose:
Lead execution of data engineering and AI initiatives across
the organization; Responsible for delivery quality, technical guidance, and
ensuring data solutions support business performance, automation, and analytics
objectives.
Key Responsibilities:
- Design
and maintain scalable data pipelines (Python, SQL, Spark, Microsoft
Fabric).
- Oversee
ingestion, transformation, and data quality processes.
- Ensure
reliability and performance of reporting datasets and ML-ready data.
- Support
optimization and value extraction from Britam’s MDM platform.
- Review
and approve junior team code and pipeline configurations.
- Lead
development and deployment of ML use cases (e.g., claims risk, lapse
prediction, fraud detection).
- Guide
the data stewards in data preparation and experimentation.
- Convert
ML models into APIs and support integration into business systems.
- Monitor
model performance and recommend recalibration when needed.
- Oversee
dashboard development (Power BI or similar) and ensure business alignment.
- Support
Finance, Actuarial, Risk, and Product teams with predictive analysis.
- Validate
insights before release to business stakeholders.
- Drive
automation of recurring reporting and manual workflows.
- Ensure
compliance with data security, privacy, and ethical AI standards.
- Partner
with Risk & Compliance on data protection implementation.
- Maintain
documentation for audit and regulatory purposes.
Knowledge, Experience and Qualifications required and
Essential Competencies – External
- University
Degree in actuarial science, statistics, engineering, mathematics,
physics, economics or related field with strong emphasis on mathematical
proficiency
- 2-4
years’ experience in a similar position
- Experience
in creating and using advanced machine learning algorithms and statistics:
regression, simulation, scenario analysis, modelling, clustering, decision
trees, etc.
- Ability
to identify, analyze, and resolve complex technical issues, ensuring
optimal performance, scalability, and user experience.
- Dedication
to writing clean, maintainable, and well-documented code with a focus on
application quality, performance, and security.
- Demonstrated
interpersonal skills and ability to work closely with cross-functional
teams, including product managers, designers, and other engineers.
- Demonstrated
expertise machine learning algorithms and Microsoft fabric
Technical/ Functional competencies
- Statistical
techniques
- Proficient
knowledge on the insurance industry in Kenya
- Knowledge
of reinsurance arrangements and structures
- Knowledge
of statistical packages or programming (e.g. SAS, Visual Basic)
- Database
management systems
Apply: Britam
Case Management Officer at Britam
Job Description
Job Purpose:
Reporting to the Manager Clinicals, the role holder will be
responsible for control and managing of the policy cycle through
pre-authorization and case management, to ensure quality and cost effective
care.
Key responsibilities:
- Set
the appropriate parameters for each admission (claim reserve, initial
authorized cost and duration).
- Interact
with clients and service providers to ensure that the care is given within
policy guidelines.
- Review
medical reports and claims for compliance with set guidelines.
- Liaise
with underwriters on scope of cover for the various schemes.
- Ensure
that medical scheme members are attended to round the clock with support
from 24 hour call centre.
- Poly-Pharmacy
– discourage poly-pharmacy by diligent challenging of prescriptions and
suggesting better alternatives.
- Generic
substitution – Encourage use of generics where indicated as a method of
reducing the organizations pharmaceutical expenditure.
- Delegated
Authority: As per the approved Delegated Authority Matrix.
- Prepare
periodic reports for management on medical claims.
- Ensure
claims are processed within the stipulated time.
- Perform
any other duties as may be assigned from time to time
Knowledge, experience and qualifications required:
- Diploma/Degree
in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
- Understanding
of insurance concepts.
- Professional
qualification in FLMI, ACII and IIK would be an added advantage.
- 3-4
years’ experience in case management.
Senior Life Servicing Officer at Britam
Job Purpose:
The job holder will be responsible for administration of
group life, credit life business and Life retail businesses.
Key Responsibilities:
- Reconcile
member details with existing data whenever there are changes to scheme
membership e.g. changes in salary, addition or exit of scheme
members.
- Ensure
that primary reconciliations of payments, payables and receivables between
the client and related parties with respect to premium, commissions and
administration fees is done.
- Ensure
that for the primary reconciliation above, there is a formal sign off from
the client and related parties.
- Prepare
costing schedules for new entrants/exits/new declarations/ refunds, raise
the respective debit/credit and communicate to the underwriting and
finance teams as per set SLAs.
- Prompt
processing of medical requisition forms for members above the free cover
limit.
- Support
retention of business by adhering to the set SLAs and TATs.
- Promote
relationship management with the clients.
- Ensure
accuracy in costings and debit/credit notes.
- Follow
up on timely premium payment from the clients.
- Follow
up on timely Administration Fee payment by the related parties.
- Prompt
handling of queries from the client and related parties.
- Prompt
processing of supplementary costings.
- Prompt
communication of costings (i.e. new entrants, revised salaries &
exits).
- Other
duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s
Degree in a business-related field.
- Proficiency
in Microsoft Office tools
- 3
years working experience in an insurance Company
Technical/ Functional competencies:
- Knowledge
of insurance industry and concepts.
- Knowledge
of insurance regulatory requirements
- Knowledge
of group life service operations
BAM Marketing Intern at Britam
Job Purpose:
The Marketing Intern will support the BAM Marketing Manager,
Brand and Marketing team in executing marketing campaigns, coordinating
brand activities, creating content, conducting market research, and
supporting day-to-day administrative and operational marketing functions.
The role provides hands-on exposure to branding, communications, digital
marketing, events, and campaign execution.
Key responsibilities:
- Support
in the planning and execution of marketing campaigns and brand
activities
- Support
content creation for social media, internal communications and marketing
materials
- Coordinate
with suppliers, agencies, and internal stakeholders on BAM marketing
deliverables
- Assist
in organizing corporate events, activations, sponsorships and brand
engagements
- Conduct
market and competitor research to support BAM marketing initiatives
- Support
management of digital platforms including social media pages and website
updates
- Track
and compile campaign performance reports and marketing analytics relating
to the BAM function
- Support
in preparing presentations, reports, briefs, and marketing
documentation
- Support
branding compliance and ensure consistent use of brand guidelines
- Help
manage marketing inventory, branded merchandise, and promotional
materials
- Provide
administrative support to the Brand and Marketing team as when/
required
Knowledge, experience and qualifications:
- Bachelor’s
Degree or Diploma in Marketing, Communications, Business Administration,
Public Relations, or a related field
- Recent
graduate or currently pursuing studies in a relevant field
- Basic
understanding of marketing principles and digital marketing
platforms
- Proficiency
in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity
with design tools such as Canva or Adobe Creative Suite is an added
advantage
Technical/ Functional competencies:
- Strong
communication and interpersonal skills
- Creative
thinking and attention to detail
- Good
organizational and time management skills
- Ability
to work collaboratively in a team environment
- Eagerness
to learn and take initiative
- Strong
writing and presentation skills
- Ability
to multitask and work in a fast-paced environment
Innovation Analyst at Britam
Job Purpose:
The Innovation Analyst supports the identification,
evaluation, and onboarding of early-stage startups and emerging technologies
aligned to corporate strategic priorities. Working under the guidance of senior
innovation leadership, the role contributes to building the organisation’s deal
pipeline, conducting structured assessments of startup opportunities, and
supporting the integration of adopted solutions into relevant business
units.
Key responsibilities:
Deal Flow & Startup Evaluation
- Scout
and maintain an active startup pipeline across priority sectors, engaging
accelerators, VC networks, and industry events to surface relevant
opportunities.
- Evaluate
startups against defined criteria — technology readiness, commercial
viability, team strength, and strategic fit — and prepare investment memos
with clear recommendations for senior review.
- Support
due diligence activities including competitive benchmarking, reference
checks, and financial analysis, applying consistent frameworks across all
assessments.
- Produce
market intelligence briefs and pipeline dashboards to keep stakeholders
informed of trends, deal progress, and emerging opportunities.
Corporate Integration
- Lead
coordination of startup integration from scoping through pilot execution,
aligning business unit owners, founders, and project teams around a shared
workplan.
- Translate
startup solutions into concept documents that define use cases, success
metrics, stakeholder impacts, and delivery milestones in a corporate
context.
- Elicit
integration requirements through workshops, interviews, and process
walkthroughs, ensuring business needs are accurately captured and handed
over to execution teams.
- Ensure
all partnership engagements are compliant, centrally documented, and
tracked-maintaining data accuracy across pipeline and project management
systems.
Knowledge, experience, and qualifications required:
- Bachelor’s
degree in Business, Economics, Engineering, or a related field;
postgraduate qualification in innovation or entrepreneurship is an
advantage.
- 1–3
years of experience in corporate innovation, consulting, a startup, or a
venture-adjacent role.
- Exposure
to startup ecosystems through sourcing, accelerator programmes, or
investment is highly desirable.
- Strong
analytical and written communication skills; proficient in Excel and data
visualization tools (Power BI, Tableau, or similar).
- Organised,
collaborative, and genuinely curious about technology trends and emerging
business models.
- Excellent
and demonstrated project management skills.
- Excellent
quantitative and analytical skills.
- Excellent
oral and written communication skills.
- Strong
critical thinking and problem-solving skills
- Ability
to negotiate, influence and collaborate with others.
IT Internship (5 Posts) at Britam
IT Intern – (25000027)
Job Purpose:
This role will support the IT department in the configuration and deployment of newly acquired laptops while ensuring minimal disruption to daily operations. The intern will assist with system setup, application installations, domain integration, asset registration, and data clearance for devices marked for disposal.Key responsibilities:
Laptop Configuration and Deployment:
- Assist
in the installation and configuration of operating systems on newly
acquired laptops.
- Support
the installation of company-approved applications and software.
- Ensure
proper integration of devices into the corporate domain.
IT Asset Management and Registration:
- Accurately
record and register all assigned IT assets in the asset management system.
- Label
and document hardware details for tracking and compliance purposes.
Data Management and Security Compliance:
- Assist
in the secure clearance of data from devices before disposal.
- Ensure
all configured laptops meet IT security and compliance standards.
General IT Support:
- Assist
in various administrative and IT-related tasks as needed.
- Perform
any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- Diploma
or Bachelor’s degree in Information Technology, Computer Science or a
related field.
- Basic
knowledge of operating system installation, software deployment and IT
asset management.
- Strong
attention to detail with the ability to follow structured procedures and
document configurations accurately.
- Ability
to troubleshoot and resolve basic IT issues during setup.
- Strong
organizational and collaboration skills to work effectively within the IT
team.
Primary Location: Kenya-Nairobi-Nairobi
Organization: Britam
Job Type: Permanent
Shift : Day Job
Contract Type: Full-time
Job Posting : 12-05-2025
Unposting Date : Ongoing
Number of Openings: 5