Case Management Officer at Britam
Job Description
Job Purpose:
Reporting to the Manager Clinicals, the role holder will be
responsible for control and managing of the policy cycle through
pre-authorization and case management, to ensure quality and cost effective
care.
Key responsibilities:
- Set
the appropriate parameters for each admission (claim reserve, initial
authorized cost and duration).
- Interact
with clients and service providers to ensure that the care is given within
policy guidelines.
- Review
medical reports and claims for compliance with set guidelines.
- Liaise
with underwriters on scope of cover for the various schemes.
- Ensure
that medical scheme members are attended to round the clock with support
from 24 hour call centre.
- Poly-Pharmacy
– discourage poly-pharmacy by diligent challenging of prescriptions and
suggesting better alternatives.
- Generic
substitution – Encourage use of generics where indicated as a method of
reducing the organizations pharmaceutical expenditure.
- Delegated
Authority: As per the approved Delegated Authority Matrix.
- Prepare
periodic reports for management on medical claims.
- Ensure
claims are processed within the stipulated time.
- Perform
any other duties as may be assigned from time to time
Knowledge, experience and qualifications required:
- Diploma/Degree
in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
- Understanding
of insurance concepts.
- Professional
qualification in FLMI, ACII and IIK would be an added advantage.
- 3-4
years’ experience in case management.
Senior Life Servicing Officer at Britam
Job Purpose:
The job holder will be responsible for administration of
group life, credit life business and Life retail businesses.
Key Responsibilities:
- Reconcile
member details with existing data whenever there are changes to scheme
membership e.g. changes in salary, addition or exit of scheme
members.
- Ensure
that primary reconciliations of payments, payables and receivables between
the client and related parties with respect to premium, commissions and
administration fees is done.
- Ensure
that for the primary reconciliation above, there is a formal sign off from
the client and related parties.
- Prepare
costing schedules for new entrants/exits/new declarations/ refunds, raise
the respective debit/credit and communicate to the underwriting and
finance teams as per set SLAs.
- Prompt
processing of medical requisition forms for members above the free cover
limit.
- Support
retention of business by adhering to the set SLAs and TATs.
- Promote
relationship management with the clients.
- Ensure
accuracy in costings and debit/credit notes.
- Follow
up on timely premium payment from the clients.
- Follow
up on timely Administration Fee payment by the related parties.
- Prompt
handling of queries from the client and related parties.
- Prompt
processing of supplementary costings.
- Prompt
communication of costings (i.e. new entrants, revised salaries &
exits).
- Other
duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s
Degree in a business-related field.
- Proficiency
in Microsoft Office tools
- 3
years working experience in an insurance Company
Technical/ Functional competencies:
- Knowledge
of insurance industry and concepts.
- Knowledge
of insurance regulatory requirements
- Knowledge
of group life service operations
BAM Marketing Intern at Britam
Job Purpose:
The Marketing Intern will support the BAM Marketing Manager,
Brand and Marketing team in executing marketing campaigns, coordinating
brand activities, creating content, conducting market research, and
supporting day-to-day administrative and operational marketing functions.
The role provides hands-on exposure to branding, communications, digital
marketing, events, and campaign execution.
Key responsibilities:
- Support
in the planning and execution of marketing campaigns and brand
activities
- Support
content creation for social media, internal communications and marketing
materials
- Coordinate
with suppliers, agencies, and internal stakeholders on BAM marketing
deliverables
- Assist
in organizing corporate events, activations, sponsorships and brand
engagements
- Conduct
market and competitor research to support BAM marketing initiatives
- Support
management of digital platforms including social media pages and website
updates
- Track
and compile campaign performance reports and marketing analytics relating
to the BAM function
- Support
in preparing presentations, reports, briefs, and marketing
documentation
- Support
branding compliance and ensure consistent use of brand guidelines
- Help
manage marketing inventory, branded merchandise, and promotional
materials
- Provide
administrative support to the Brand and Marketing team as when/
required
Knowledge, experience and qualifications:
- Bachelor’s
Degree or Diploma in Marketing, Communications, Business Administration,
Public Relations, or a related field
- Recent
graduate or currently pursuing studies in a relevant field
- Basic
understanding of marketing principles and digital marketing
platforms
- Proficiency
in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity
with design tools such as Canva or Adobe Creative Suite is an added
advantage
Technical/ Functional competencies:
- Strong
communication and interpersonal skills
- Creative
thinking and attention to detail
- Good
organizational and time management skills
- Ability
to work collaboratively in a team environment
- Eagerness
to learn and take initiative
- Strong
writing and presentation skills
- Ability
to multitask and work in a fast-paced environment
Innovation Analyst at Britam
Job Purpose:
The Innovation Analyst supports the identification,
evaluation, and onboarding of early-stage startups and emerging technologies
aligned to corporate strategic priorities. Working under the guidance of senior
innovation leadership, the role contributes to building the organisation’s deal
pipeline, conducting structured assessments of startup opportunities, and
supporting the integration of adopted solutions into relevant business
units.
Key responsibilities:
Deal Flow & Startup Evaluation
- Scout
and maintain an active startup pipeline across priority sectors, engaging
accelerators, VC networks, and industry events to surface relevant
opportunities.
- Evaluate
startups against defined criteria — technology readiness, commercial
viability, team strength, and strategic fit — and prepare investment memos
with clear recommendations for senior review.
- Support
due diligence activities including competitive benchmarking, reference
checks, and financial analysis, applying consistent frameworks across all
assessments.
- Produce
market intelligence briefs and pipeline dashboards to keep stakeholders
informed of trends, deal progress, and emerging opportunities.
Corporate Integration
- Lead
coordination of startup integration from scoping through pilot execution,
aligning business unit owners, founders, and project teams around a shared
workplan.
- Translate
startup solutions into concept documents that define use cases, success
metrics, stakeholder impacts, and delivery milestones in a corporate
context.
- Elicit
integration requirements through workshops, interviews, and process
walkthroughs, ensuring business needs are accurately captured and handed
over to execution teams.
- Ensure
all partnership engagements are compliant, centrally documented, and
tracked-maintaining data accuracy across pipeline and project management
systems.
Knowledge, experience, and qualifications required:
- Bachelor’s
degree in Business, Economics, Engineering, or a related field;
postgraduate qualification in innovation or entrepreneurship is an
advantage.
- 1–3
years of experience in corporate innovation, consulting, a startup, or a
venture-adjacent role.
- Exposure
to startup ecosystems through sourcing, accelerator programmes, or
investment is highly desirable.
- Strong
analytical and written communication skills; proficient in Excel and data
visualization tools (Power BI, Tableau, or similar).
- Organised,
collaborative, and genuinely curious about technology trends and emerging
business models.
- Excellent
and demonstrated project management skills.
- Excellent
quantitative and analytical skills.
- Excellent
oral and written communication skills.
- Strong
critical thinking and problem-solving skills
- Ability
to negotiate, influence and collaborate with others.
IT Internship (5 Posts) at Britam
IT Intern – (25000027)
Job Purpose:
This role will support the IT department in the configuration and deployment of newly acquired laptops while ensuring minimal disruption to daily operations. The intern will assist with system setup, application installations, domain integration, asset registration, and data clearance for devices marked for disposal.Key responsibilities:
Laptop Configuration and Deployment:
- Assist
in the installation and configuration of operating systems on newly
acquired laptops.
- Support
the installation of company-approved applications and software.
- Ensure
proper integration of devices into the corporate domain.
IT Asset Management and Registration:
- Accurately
record and register all assigned IT assets in the asset management system.
- Label
and document hardware details for tracking and compliance purposes.
Data Management and Security Compliance:
- Assist
in the secure clearance of data from devices before disposal.
- Ensure
all configured laptops meet IT security and compliance standards.
General IT Support:
- Assist
in various administrative and IT-related tasks as needed.
- Perform
any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- Diploma
or Bachelor’s degree in Information Technology, Computer Science or a
related field.
- Basic
knowledge of operating system installation, software deployment and IT
asset management.
- Strong
attention to detail with the ability to follow structured procedures and
document configurations accurately.
- Ability
to troubleshoot and resolve basic IT issues during setup.
- Strong
organizational and collaboration skills to work effectively within the IT
team.
Primary Location: Kenya-Nairobi-Nairobi
Organization: Britam
Job Type: Permanent
Shift : Day Job
Contract Type: Full-time
Job Posting : 12-05-2025
Unposting Date : Ongoing
Number of Openings: 5