Internship | Job Vacancies at Britam

Fullstack Developer (6 months Fixed Term Contract) at Britam

Job Description

Job Purpose: 

Developer with expertise in .NET Core and DevExpress XAF (eXpressApp Framework) to design, develop, and maintain enterprise-level applications. The developer will work closely with business analysts, project managers, and other developers to deliver robust solutions that meet business requirements and align with best practices.

Key Responsibilities:

• Develop and maintain web and desktop applications using .NET Core and DevExpress XAF. 
• Design and implement user interfaces using DevExpress XAF modules, ensuring consistent user experience and  adherence to UI/UX standards. 
• Integrate third-party APIs and services to extend application functionalities. 
• Collaborate with business analysts to gather requirements and translate them into technical specifications. 
• Perform code reviews, optimize application performance, and ensure scalability. 
• Debug, troubleshoot, and resolve application issues in a timely manner. 
• Implement secure coding practices to safeguard data integrity and prevent vulnerabilities. 
• Develop database schemas, stored procedures, and queries using MS SQL Server or other RDBMS. 
• Participate in Agile/Scrum development processes, including sprint planning, stand-up meetings, and  retrospectives. 
• Maintain comprehensive documentation for all developed modules and features. 
• Implementing and testing database design and functionality and tuning for performance  
• Research and provide input on design approach, performance and base functionality improvements for various  procedures and applications.  
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or  generate revenue for business. 

Knowledge, experience and qualifications required and essential competencies – External:

• Bachelor’s degree in Computer Science, Information Technology, or related field. 
• Minimum of 2 years of hands-on experience in .NET Core and DevExpress XAF development. 
• Strong understanding of C#, LINQ or Entity Framework, and RESTful APIs. 
• Proficiency in creating complex reports and dashboards using DevExpress Reporting. 
• Experience with MS SQL Server, including database design, optimization, and query development. 
• Familiarity with version control systems (e.g., Git). 
• Strong problem-solving and analytical skills. 
• Excellent verbal and written communication skills. 
• Ability to work independently and as part of a team.

Apply: Job Description - Fullstack Developer (6 months Fixed Term Contract) (2600004S)

Assistant SOC Analyst at Britam

Job Description

Job Purpose:

The role is responsible for monitoring, detecting, and responding to security incidents to ensure the integrity and availability of our systems and data.

Key responsibilities:

• Monitor security alerts and events using SIEM (Security Information and Event Management) tools to identify potential security incidents.
• Conduct initial triage and analysis of security alerts to determine their validity and severity.
• Investigate security incidents, including analyzing logs, network traffic, and endpoint data to identify indicators of compromise (IOCs) and determine the scope and impact of the incident.
• Collaborate with senior SOC analysts and other cybersecurity teams to coordinate incident response activities and implement appropriate mitigation measures.
• Document incident details, analysis findings, and response actions taken in incident reports and case management systems.
• Assist in the development and implementation of security monitoring use cases, detection rules, and playbooks to enhance threat detection capabilities.
• Support the implementation, configuration, optimization, and ongoing management of cybersecurity tools and platforms, including SIEM, EDR, email security, vulnerability management, and threat intelligence solutions.
• Perform routine health checks, upgrades, tuning, and maintenance of security tools to ensure optimal performance and effectiveness.
• Assist in onboarding new log sources, integrations, and security technologies into the SOC environment.
• Stay informed about the latest cybersecurity threats, vulnerabilities, and attack techniques through continuous learning and training.
• Participate in tabletop exercises, incident response drills, and simulations to test and improve incident response procedures and preparedness.
• Provide support for security investigations, compliance audits, and regulatory inquiries as needed.
• Support user cybersecurity awareness initiatives by assisting in the delivery of security awareness training, phishing simulation campaigns, and user education programs to promote a strong security culture across the organization.
• Contribute to the overall improvement of SOC processes, procedures, and tools through feedback and suggestions.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Computer Science, Information Security, or related field.
• Relevant certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or equivalent is a plus.
• 1-2 years’ experience in IT related role, prior experience or internship in a cybersecurity-related role is preferred but not required.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration skills with the ability to work effectively in a team environment.
• Demonstrate ability to learn quickly and adapt to new technologies and concepts.
• Understanding of cybersecurity principles, threat landscape, and common attack vectors.
• Familiarity with security tools such as SIEM, IDS/IPS, antivirus, and endpoint detection and response (EDR) solutions.

Apply: Job Description - Assistant SOC Analyst (2600004R)

Innovations Intern at Britam

Job Description

Job Purpose: 

The Innovation Intern will provide analytical, research, and operational support to the innovation team. This role offers hands-on exposure to product development, market research, and innovation initiatives.

Key responsibilities: 

Research & Market Analysis 

• Conduct market research, competitor analysis, and industry scanning. 
• Support customer insights, surveys, and data collection activities. 
• Assist in preparation of research summaries and insights. 

Innovation Project Support 

• Assist with project documentation, trackers, and reporting. 
• Support coordination of meetings, workshops, and partner engagements. 
• Help prepare presentations, concept notes, and proposals. 

Product & Pilot Support 

• Assist in testing, feedback collection, and performance monitoring. 
• Support preparation of product briefs and evaluation reports. 

Data & Reporting Support 

• Assist in compiling dashboards, reports, and performance metrics. 
• Support impact measurement and project analytics. 

Innovation Knowledge & Documentation 

• Support maintenance of innovation documentation and learning repositories. 
• Assist in organizing innovation materials, reports, and templates. 

Knowledge, experience and qualifications required: 

• Bachelor’s degree (or final year) in Business, Economics, Actuarial Science, Data Science, Finance, Project Management, or related field. 
• Strong analytical and research skills. 
• Excellent communication and presentation skills. 
• Proficiency in Microsoft Office Suite. 
• Interest in insurance, financial inclusion, sustainability, or innovation. 

Apply: Job Description - Innovations Intern (2600004P)

Grants & Partnership Officer at Britam

Job Description

Job Purpose: 

Reporting to the Innovation Manager, the role holder will be responsible for developing assigned channel(s), managing property insurance initiatives, and growing regional presence & diversifying product portfolio to provide sales and operations related support growth of climate insurance with an aim of growing the revenue and number of customers within the emerging consumer segment.  

Key responsibilities 

• Collaborate with product development teams to design insurance products that cater to the needs of diverse populations, including underrepresented communities, individuals with disabilities, and other marginalized groups. 
• Assist in developing proposals to donors and development finance institutions for grant funding. 
• Assist in developing marketing and outreach initiatives to raise awareness about our inclusive insurance products and services among target communities. 
• Lead the establishment and operationalization of Britam Clinics, including project coordination, regulatory compliance, and readiness for launch. 
• Oversee day-to-day clinic operations, performance management, quality assurance, and continuous improvement initiatives to ensure efficient service delivery. 
• Develop and manage strategic partnerships with healthcare providers, corporates, development partners, investors, and government agencies to support clinic growth and sustainability. 
• Drive the scale-up of the clinic network through business development, stakeholder engagement, project management, and implementation of expansion strategies. 
• Ensure retention of clients, intermediaries, and partners as per segment targets 
• Perform any other duties as may be assigned from time to time.

Fundraising & Resource Mobilization 

• Identify and pursue grant funding opportunities from bilateral and multilateral donors, foundations, Development Finance Institutions (DFIs), impact investors, and corporate foundations.  
• Develop compelling concept notes, grant proposals, pitch decks, and funding applications aligned with Britam Microinsurance’s strategic priorities.  
• Build and maintain a robust grant pipeline to support innovation, inclusive insurance, healthcare, and regional expansion initiatives.  
• Coordinate fundraising efforts across internal business units to maximize funding opportunities.  

Donor & Partner Relationship Management 

• Build and manage strategic relationships with donors, development agencies, philanthropic  organizations, and ecosystem partners.  
• Serve as the primary focal point for donor engagement throughout the funding lifecycle.  
• Coordinate donor meetings, presentations, due diligence requests, and reporting requirements.  
• Represent Britam Microinsurance in donor forums, ecosystem engagements, and partnership discussions.  

Grant Management & Compliance 

• Coordinate implementation of awarded grants to ensure compliance with donor agreements and reporting obligations.  
• Track grant budgets, deliverables, milestones, and timelines.  
• Prepare technical and financial progress reports in collaboration with project teams.  
• Ensure proper documentation and compliance with donor regulations and internal governance requirements.  

Strategic Partnerships 

• Support the identification and development of partnerships that strengthen Britam Microinsurance’s innovation and inclusive insurance agenda.  
• Coordinate partnership agreements, work plans, and joint initiatives.  
• Identify opportunities for co-funding and blended finance models with strategic partners.  

Innovation & Programme Support 

• Support the development of innovative programmes that are attractive to donors and aligned with market needs.  
• Contribute to programme design by integrating donor priorities with Britam’s strategic objectives.  
• Coordinate cross-functional teams during proposal development and project implementation.  

Monitoring, Learning & Reporting 

• Monitor fundraising performance against annual targets.  
• Maintain a grants management dashboard and funding pipeline.  
• Generate regular reports on proposal success rates, donor engagement, funding secured, and project impact.  
• Capture lessons learned and best practices to strengthen future fundraising efforts.  

Stakeholder Coordination 

• Work closely with Finance, Legal, Product Development, Operations, Marketing, and Regional teams during proposal development and implementation.  
• Ensure alignment between donor-funded initiatives and business priorities. 

Knowledge, experience, and qualifications required 

• Bachelor’s degree in Business Administration, Finance, Economics, International Development, Public Policy, Insurance, or a related field.  
• Master’s degree is an added advantage.  
• Certification in Project Management or Proposal Development is desirable. 
• Previous experience in the insurance industry, with a focus on inclusive insurance, diversity, equity, and inclusion, or related fields. 
• Strong understanding of the principles of diversity, equity, and inclusion, with a demonstrated commitment to promoting these values within the workplace and the broader community. 
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with colleagues, clients, and external partners. 
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations. 
• Proficiency in Microsoft Office Suite and other relevant software applications. 

Apply: Job Description - Grants & Partnership Officer (2600004Q)

ICT Business Partner at Britam

Job Description

Job Purpose:

The role holder would champion Britam’s Technological transformation within the Segments.

Key Responsibilities:

• To be the strategic adviser to the BGI and Connect Segments leadership on how to leverage on IT as a strategic enabler of business.
• Lead delivery of IT components of all strategic IT initiatives within the BGI and Connect Segments.
• Collaborate with the rest of the BGI and Connect Segments MANCO to drive strategic change.
• He/ She is a change driver who influences colleagues to adapt to new technologies and ways of working.
• Support IT infrastructure value delivery and IT PMO teams to deliver system and process enhancements.
• Responsible for day-to-day system administration, support and maintenance tasks. Their KPIs include system availability or issue resolution SLAs.
• Gain intimate knowledge of the BU strategic and operational imperatives, Britam’s BGI and Connect strategy and its resultant IT strategy. The Business Partner marries delivery of the Segment’s IT initiatives and Group IT initiatives ensuring the Segment and Britam Group succeed by building an IT ecosystem in line with the BGI and Connect vision of “diversified financial services group”
• Provide a single point of contact for BGI and Connect Segments on all matters IT. They engage with the rest of the IT function to provide the BGI and Connect Segments leader with consolidated view of the status of IT operations, projects and security within the BGI and Connect Segments.
• Advice the BGI and Connect Segments on IT risk management processes and procedures and IT capabilities required to manage segments operational risks.
• Advice and support the segment Manco to prioritize BGI and Connect Segments IT initiatives for the year and ensure these are captured in the Group IT plan and budget.
• Ensure the BGI and Connect Segments IT initiatives comply to the Britam Enterprise Architecture.

Knowledge, experience and qualifications required

• Bachelors in Computer Science/ Technology.
• Masters in Computer Science/Technology Management is an added advantage.
• 7-10 years’ experience in IT Services and System Development, 3-4 years of which should be in a management position.
• Certified Business Analyst Professional – CBAP.
• TOGAF Certified Enterprise Architect.
• Oracle Certified Master – Java EE
• Certified Project Management Professional (PMP)
• ITIL Master, TOGAF certified
• 5 years’ experience in covering product development and at least three of which should be in business and innovation
• Proven experience working across functions and with multiple stakeholders.
• A keen eye for innovation in the insurance and financial services space preferred.
• Strong reporting and data management skills.

Apply: Job Description - ICT Business Partner (2600004T)

Actuarial Associate – Life at Britam

Actuarial Associate – Life

Job Purpose:

The role holder is responsible for executing the day-to-day tasks/projects of the Actuarial unit by performing data checks and analysis, experience investigations, business projections and valuation of technical liabilities for the assigned LOB.

Key responsibilities:

• Coordinate with the assigned Segment in the preparation of valuation data. 
• Timely calculation of accurate insurance technical liabilities provided for monthly financial reporting. This includes preparation of reports on valuation results. 
• Provide input in product development for the LOB.
• Provide inputs into product pricing and setup in the actuarial pricing and valuation system 
• Carry out experience investigations as directed e.g. on expenses, lapse experience, intermediary investment performance, etc.
• Prepare input data for the annual business planning exercise, strategy reviews and for capital management/solvency purposes as well as Stress and Scenario testing on the projections.
• Coordinate with the assigned Segment in the preparation of data for the management and board reports
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

• University Degree in Actuarial Science – or other highly numerate subject area. 
• Good progress in examination from the Institute and Faculty of Actuaries or any equally recognized professional actuarial body (attempted and passed at least 2 actuarial exams).
• 0-2 years’ experience in a similar position.  

Technical/ Functional (Core Competencies) 

• Statistical techniques
• Proficient knowledge on the insurance industry in Kenya 
• Knowledge of reinsurance arrangements and structures 
• Knowledge of statistical packages or programming (e.g. SAS, Visual Basic)
• Database management systems

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Actuarial Analyst – GI at Britam

Job Purpose:

• To provide actuarial support to the assigned LOB and participate in overall risk management for the company.

Key responsibilities:

• Select appropriate reserve calculation method and calculate reserves.
• Provide analysis to support the renegotiation of the existing contracts.
• Provide input in product development for the LOB.
• Provide inputs into product pricing and setup in the actuarial pricing and valuation system.
• Review and monitor experience on all products to inform decision making including profit testing of existing products.
• Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring. 
• Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• University Degree in Actuarial Science – or other highly numerate subject area. 
• Good progress in examination from the Institute and Faculty of Actuaries or any equally recognized professional actuarial body (attempted and passed at least 8 actuarial exams).
• At least 4-6 years’ experience in an actuarial or product development function in a mature Insurance/ Financial Services institution. 
• Experience across product lines preferred i.e. life and non-life.
• Proven experience working across functions and with multiple stakeholders.
• A keen eye for innovation in the insurance and financial services space preferred. 

Technical/ Functional competencies:

• Statistical techniques.
• Proficient knowledge on the insurance industry in Kenya.
• Knowledge of reinsurance arrangements and structures.
• Knowledge of statistical packages or programming (e.g. SAS, Visual Basic)
• Database management systems.

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Case Management Officer at Britam

Job Purpose:  

Controlling and Managing policies through case management to ensure quality and cost effective care, client service, processing and payment of Britam Microinsurance claims.  

Key responsibilities:  

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).  
• Interact with clients and service providers to ensure that the care is given within policy guidelines.  
• Review medical reports and claims for compliance with set guidelines.  
• Liaise with underwriters on scope of cover for the various schemes.  
• Ensure that medical scheme members are attended to round the clock with support from 24  hour call centre.  
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and  suggesting better alternatives.  
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.  
• Review documents and pertinent requirements regarding claims from providers and clients.  
• Ensure that the claim made by the claimant is complete in form and complies with the  documentary requirements of an insurance claim 
• Management of relationships with clients, intermediaries and service providers.  
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.  
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.  
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms.  
• Record all claims transactions.   
• Prepare claims registers for claims meetings and update the various claims reports.  Track and follow up on receipt of necessary documents.  
• Delegated Authority:  As per the approved Delegated Authority Matrix.  
• Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:  

• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya. 
• At least 2 -4 years experience in case management and claims processing.  
• Knowledge of insurance regulatory requirement  
• Knowledge of insurance products.

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Senior Business Operations Officer at Britam

Job Purpose: 

Responsible for Portfolio Administration, Valuation, Reporting and Performance Measurement of Unit Trust Funds, Wealth Management Funds, Retail Pension and Discretionary Clients under Britam Asset Managers.  

Key responsibilities: 

Portfolio Administration and Valuation Support  

• Review and post portfolio income entries and support valuation-related activities.  
• Perform daily valuation, pricing, amortization, revaluation, and impairment of securities (equities, fixed income, indices, and FX).  
• Conduct validation checks to ensure accuracy, completeness, and integrity of fund pricing processes.  
• Monitor and ensure accuracy of portfolio administration activities and end-of-day valuation outputs.  

Cash and Custody Reconciliations  

• Perform daily cash and investment reconciliations between custodians and internal fund records.  
• Investigate, resolve, and escalate reconciliation breaks in a timely manner.  
• Conduct monthly asset holding reconciliations between custodians (banks) and fund managers.  
• Monitor accuracy of cash positions, investment balances, and settlement activities.  

Transaction Processing and Oversight  

• Oversee recording and settlement of traded securities, corporate actions, and disbursement transactions.  
• Ensure completeness, accuracy, and timeliness of all transaction processing activities.  
• Monitor operational transaction flows to ensure adherence to internal controls and procedures.  

Regulatory and Compliance Reporting  

• Prepare and submit regulatory reports to Capital Markets Authority (CMA), Retirement Benefits Authority (RBA), trustees, and other stakeholders within stipulated timelines.  
• Produce statutory, client, and management reports accurately and on schedule.  
• Support compliance with regulatory requirements and internal policies governing operations.  

Client Administration and Servicing  

• Review and disseminate client statements, contract notes, and transaction confirmations.  
• Support resolution of client operational queries and correspondence in a timely manner.  
• Maintain high service standards and adherence to turnaround timelines to enhance client experience.  

Performance Measurement and Fund Accounting Support  

• Measure fund performance against benchmarks and support performance reporting.  
• Compute, accrue, and validate management fees, expenses, and fund-related charges.  
• Prepare periodic portfolio holdings, movement, revenue, and performance reports.  

Regional and Cross-Functional Support  

• Provide operational support to BAM Uganda under the hub-and-spoke framework.  
• Coordinate with custodians, trustees, finance, IT, and client service teams to ensure seamless operations.  
• Support cross-functional initiatives impacting operations and service delivery.  

Process Improvement, Automation and Project Support  

• Participate in system enhancements, user acceptance testing (UAT), and process improvement initiatives.  
• Support operational efficiency, digitization, and automation efforts.  
• Contribute to process redesign and continuous improvement of operational workflows.  

Risk Management and Control Environment  

• Support operational risk management through reconciliations, reporting accuracy, and transaction controls.  
• Ensure adherence to internal policies, procedures, and regulatory standards.  

General Responsibilities  

• Perform any other duties as may be assigned from time to time in support of business operations objectives. 

Knowledge, experience and qualifications required:

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related field.   
• 4–6 years’ relevant experience in asset management, and administration, or investment operations  
• 3Professional certification in accounting or finance (CPA (Part II or above), ACCA, CFA Level I or above preferred)  

Demonstrated experience in:  

• Fund accounting and valuation processes  
• Reconciliation and transaction management  
• Regulatory and statutory reporting  
• Client servicing within financial services or asset management  
• Experience working within a regulated financial environment is essential  
• Exposure to regional operations or multi-entity environments is an added advantage 

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Quality Assurance Officer at Britam

Quality Assurance Officer

Job Purpose:

Reporting to the Project Implementation Auditor, the Quality Assurance Officer will support the delivery of independent, risk-based assurance over IT projects across their lifecycle. The role contributes to assessing project governance, control effectiveness, and delivery quality, while supporting timely reporting of project risks and progress to Management, Project Steering Committees, and the Audit function.

Key Responsibilities

• Support the Project Implementation Auditor in reviewing project governance structures, risk management practices, and control frameworks across IT projects.
• Assist in planning and executing project implementation assurance reviews in line with International Standards for Project Quality Assurance and Project Implementation Methodology.
• Participate in the development of detailed project assurance programmes, checklists, and testing procedures based on documented project methodologies, policies, and industry best practices.
• Perform assurance testing across key project phases including initiation, design, implementation, user acceptance testing (UAT), go-live, and post-implementation review.
• Support the evaluation of project risks related to scope, cost, timelines, quality, data integrity, security, and regulatory compliance.
• Conduct walkthroughs and control testing to assess the adequacy and effectiveness of project controls, including change management, data migration, access controls, and vendor management.
• Assist in monitoring remediation of previously raised project issues and tracking implementation of agreed management actions.
• Collate, document, and analyse project findings, observations, and recommendations.
• Prepare draft assurance reports, project status updates, and risk summaries for review by the Project Implementation Auditor.
• Engage with project teams, IT, business stakeholders, and vendors to obtain information and clarify project issues in a professional and constructive manner.
• Support assurance coverage for regional and multi-country system deployments to ensure consistent standards and control expectations are applied.
• Assist in identifying opportunities for continuous improvement in project delivery practices, assurance approaches, and internal control processes.
• Apply basic data analytics and automated testing techniques to support project assurance activities.
• Ensure compliance with internal policies, IT standards, regulatory requirements, and applicable project governance frameworks.
• Deliver assigned responsibilities in line with the Internal Audit strategy, departmental objectives, and personal performance scorecard.

Knowledge, Experience & Qualifications Required

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Accounting, Audit, or a related field.
• At least 2–4 years’ experience in IT audit, project assurance, IT risk management, or a related control/governance role.
• Part-qualified or pursuing professional certifications such as ISTQB, CISA, ITIL, PRINCE2, PMP, or equivalent certification is an added advantage.
• Working knowledge of IT project lifecycle methodologies (e.g., SDLC, Agile, Waterfall) and basic project management principles.
• General understanding of IT General Controls (ITGCs), information security concepts, data integrity, and system implementation risks.
• Exposure to internal control frameworks, risk assessment techniques, and audit testing procedures.
• Basic proficiency in data analysis and reporting tools such as Excel, Power BI, ACL, IDEA, or similar applications.
• Strong analytical skills, attention to detail, and the ability to document issues clearly and concisely.
• Exposure to defect management tools, performance testing, and test automation tools such as LoadRunner, JMeter, or similar platforms.
• Good interpersonal and communication skills, with the ability to work collaboratively across cross-functional teams.
• High level of integrity, professional judgement, and willingness to learn and develop within the IT assurance and project governance space.

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Corporate Sales Executive at Britam

Job Purpose: 

Drive the growth of the FA business to meet set annual premium targets through managing various production channels and direct sales targets. Reporting to the Business Development Manager, the incumbent will drive an increase in Britam business by growing and retaining customers.  

Key Responsibilities:

• Secure new GI business through intermediaries. 
• Retain existing GI business as per set objectives. 
• Maintain excellent customer service to intermediaries and clients.  
• Service existing business and resolve customer complaints.  
• Follow up on renewals for general insurance business. 
• Forward proposal forms to underwriting department. 
• Follow up premium collections for GI clients. 
• Prepare weekly and daily reports as required.  
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.  
• Respond to customer and client enquiries. 
• Follow up on commissions and claims issues emanating from intermediaries.
• Recruitment of intermediaries as per set objectives. 
• Conversion of FA’s in the market to ensure all are placing general insurance business.  
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.  
• Training of intermediaries on general insurance products and submitting training schedules to supervisors.  
• Use authorized incentive scheme to bring in new business through training intermediaries on the same and marketing it.  
• Creating strategic partnerships with intermediaries for maximum business support.  
• Sharing of market intelligence with supervisor. 
• Work closely with underwriter and branch manager and other lines of business to achieve set objectives. 
• Perform any other duties as may be assigned from time to time. 
• Delegated Authority: As per the approved delegated authority matrix.  

Knowledge, experience and qualifications required:

• Bachelors’ degree in a business related field. 
• Progress in Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK). 
• 2- 4  year’s relevant experience in the insurance industry. 

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Operations Interns – Data Remediation (BAM) at Britam

Operations Intern – Data Remediation (BAM)

Job Purpose:

To support BAM Operations in remediating legacy client data by reviewing records, verifying key customer information, updating approved systems and trackers, and following up as needed to improve data completeness, accuracy, and regulatory compliance.

Key Responsibilities

1. Data Review and Validation

• Review client records to identify missing, incomplete, duplicated, or inconsistent information.
• Validate KRA PINs, identification details, mobile numbers, and email addresses using approved source documents and internal procedures.
• Flag exceptions, inconsistencies, and unresolved issues for escalation to the supervising officer.

2. System Updates and Record Maintenance

• Update client information in approved systems and trackers accurately and promptly after verification.
• Maintain clear audit trails and supporting documentation for all changes made during the remediation exercise.
• Ensure confidentiality, accuracy, and completeness of all records handled.

3. Client and Stakeholder Follow-up Support

• Support outbound follow-up efforts to obtain missing client information through approved communication channels.
• Assist in preparing and organizing lists of clients requiring contact or further verification.
• Escalate client-sensitive or high-risk cases to the appropriate team member for action.

4. Progress Tracking and Reporting

• Maintain daily trackers of reviewed, updated, pending, and escalated records.
• Provide accurate progress updates to support monitoring of the remediation exercise.
• Assist in compiling exception logs and summaries for management review.

5. Compliance and Control Support

• Handle customer information in line with internal policies, data privacy requirements, and operational controls.
• Support adherence to minimum customer information standards applicable to Unit Trust and related records.
• Promptly report errors, anomalies, or suspected control gaps identified during review.

6. General Responsibilities

• Perform any other duties as may be assigned from time to time in support of the data remediation exercise and BAM Operations objectives.

Knowledge, Experience & Qualifications Required

• Bachelor’s Degree or Diploma in Business, Finance, Economics, Accounting, Statistics, Information Management, or a related field.
• Recent graduate or candidate seeking practical experience in operations, data management, or financial services.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Demonstrated ability to handle data accurately while maintaining confidentiality.
• Exposure to customer service, records management, or administrative support is an added advantage.
• Understanding of basic data quality, compliance, or regulatory concepts is an added advantage.

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Brand Shop Internship Opportunity at Britam

Brand Shop Intern

Job Purpose:

The Brand Shop Intern will support the day-to-day operations of the Brand Shop by assisting in merchandise sales, inventory management, stock coordination, customer service, and dispatch activities. The role holder will help ensure the shop operates efficiently, maintains accurate inventory records, and delivers an excellent customer experience while supporting brand visibility through branded merchandise management and working closely with the Brand Shop Associate.

Key Responsibilities

• Support the receipt, quality control (QC) inspection, and reconciliation of incoming merchandise against purchase orders and delivery notes, ensuring proper record-keeping.
• Assist in maintaining accurate inventory records, including stock levels, items sold, and surplus stock.
• Flag damaged, missing, or incorrectly supplied items for resolution.
• Support the Brand Shop Associate in maintaining optimal stock levels to minimize overstocking, wastage, and stockouts.
• Assist in stock-taking exercises and reconciliation of physical stock against system records.
• Support the timely coordination and dispatch of branded merchandise to branches and other departments.
• Provide excellent customer service by assisting customers with merchandise selection and packaging processes.
• Support the implementation of sales promotions, discounts, and other Brand Shop initiatives.
• Ensure the Brand Shop floor and storage areas remain clean, organized, and visually appealing at all times.
• Properly log customer orders on Mail Matrix and ensure accurate gate pass issuance.
• Carry out any other duties as assigned from time to time.

Knowledge, Experience & Qualifications Required

• Bachelor’s Degree or Diploma in Procurement, Supply Chain Management, Marketing, Business Administration, or a related field.
• Recent graduate or candidate seeking practical experience in retail operations, inventory management, or customer service.
• Basic understanding of stock control and inventory management processes is an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Familiarity with POS systems and the KRA iTax system is an added advantage.

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Business Analyst Intern – (25000024)

Work within Betalab under the Partnership and Digital department to identify technical, process and product requirements, and align to the digital transformation strategy of the organization for implementation.
Work with the product & project managers to implement

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Software Developer Intern – (25000023)

Job Purpose:
Work within Betalab under the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and offer technical support for Betalab solutions.

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Data Scientist Intern – (25000022)

Job Purpose:
Work within Betalab under the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and offer technical support for Betalab solutions.

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