Product Operations Lead (Fixed-Term) at One Acre Fund
Job Description
About the Role
You will own the way the Product team works, including
discovering and driving efficiencies through AI adoption, administering the
product toolkit, process design and adoption, and use of data. If our ways of
working aren’t maximizing Product value add, it is up to you to fix it.
Responsibilities
Tooling & Infrastructure Administration (40%)
- Stack
Ownership: Act as the primary administrator for the Product Department’s
software stack (e.g., Dragonboat, Figma, Matomo, Notion). Manage
configurations, user permissions, licenses, and vendor relationships.
- AI
Adoption: Drive smart adoption of AI tools/agents to improve Product’s
confidence in the value add of new features and to automate workflows.
- Workflow
Configuration: Build and maintain standardized approaches to roadmaps,
workflows, and automations to ensure all Domain teams (Field, HQ,
CorpTech) operate with consistent visibility.
- Troubleshooting:
Serve as the first line of support for PMs facing technical blockers with
internal tools.
Data Governance & SROI Tracking (30%)
- Troubleshooting:
Serve as the first line of support for PMs facing technical blockers with
internal tools.
- Impact
measurement: Work with PMs to refine their product metrics to ensure
they’re strategically aligned, automated, and accurate.
- Data
Integrity: Audit analytics tools (e.g., Matomo) to ensure new features are
launched with correct event tracking. Flag data quality issues to
Engineering.
- Reporting:
Own comprehensive reporting, surfacing critical insights on Product impact
(e.g., BVMs) and processes (e.g., Roadmap Hygiene) to track progress
against targets.
Process Enablement & Logistics (30%)
- KPI
Tracking: Assist the Dir. of Product with capturing and sharing Product
team KPIs, working with Product Managers to ensure accuracy and help drive
overall team performance towards targets
- Onboarding:
Lead the technical onboarding for new Product hires, ensuring they are
trained on our specific templates, tool stack, and “Way of Working.”
- Knowledge
Management: Maintain the department’s internal documentation library
(Wiki/Drive) to ensure the “Standard” defined by the Principal is
accessible and up-to-date.
Career Growth and Development
- We
have a strong culture of constant learning and we invest in developing our
people. You’ll have weekly check-ins with your manager, access to
mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time
to discuss your aspirations and career goals. You’ll have the opportunity
to shape a growing organization and build a rewarding long-term career.
Qualifications
Soft Skills
- Service
Mindset: Finds satisfaction in “unblocking” others and building the stage
for other PMs to shine.
- Hyper-Organized:
Loves checklists, documentation, and bringing order to chaos.
- Influence
without Authority: Can drive adoption and compliance with Senior PMs
without being their direct manager.
Hard Skills
- Tool
Administration: Advanced proficiency in configuring PDLC tools
(Dragonboat) and documentation platforms (Notion/Confluence).
- Data
Fluency: Advanced Excel/Google Sheets skills (Pivot tables, VLOOKUPs,
cross-sheet formulas) for SROI modeling. Familiarity with web analytics
(Matomo/GA).
Knowledge
- Product
Lifecycle: Understanding of how software is built (Agile/Scrum basics) to
effectively support the PM workflow.
Networks Administrator at One Acre Fund
About the Role
Executes and improves networks management; pursues
opportunities for automation, cost reduction and enhanced services
Responsibilities
Infrastructure and Platform Management
- Implement
and administer IT Networks: LAN, WAN, network segments and Internet
- Network
connections are stable
- Network
connections comply with InfoSec policies
- High
availability
- Install
and maintain both hardware and software
- Work
through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure
proper CITO training
- Update
documentation
- Identify
and pursue opportunities for improvement through automation, cost
reduction, or similar
Monitoring and Event Management
- Design
and implement monitoring, alerting, and thresholds; detect potential
service disruptions
- Manage
network events and incidents
- Determine
their significance
- Identify
and execute the correct control action
- Mitigate
network events and incidents
- Implement
networking redundancies and backup
Service Networks Requests
- Resolve
Tier 2 or 3 incidents within SLAs
Career Growth and Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general
qualifications we look for. For this role specifically, you will have:
- Knowledge
- Basic
understanding of industry standards for networks management, device
lifecycle
- Basic
Project management skills
GSC Seed Lab Intern
About the Role
You will execute seed sampling and testing, machine and
equipment management, seed laboratory data collection, and the
cleaning/arrangement of the seed laboratory. This is a paid internship role and
will report to GSC Seed Lab Technician. This is a full-time job onsite at
Tupande Kakamega Seed Lab.
Responsibilities
- Support
in the daily seed sampling and testing at the Lab.
- Support
in seeds recertification process.
- Support
in general smooth running of the lab.
- Support
in internal coordination on seeds matters.
Career Growth and Development
We have a strong culture of constant learning and we deeply
invest in our people. You’ll have weekly check-ins with your manager, access to
mentorship and training, and regular feedback on your performance. We’ll hold
career reviews every one-three months, and set aside time to discuss your
aspirations and career goals. You’ll have the opportunity to shape a growing
organization and gain rewarding technical experience.
Qualifications
Across all roles, these are the general
qualifications we look for. For this role specifically, you will have:
- Agricultural
education background.
- Seed
testing experience is desirable
- Basic
data analysis skills
- Have
passion to serve small holder farmers
Preferred Start Date
As soon as possible
Job Location
Kakamega, Kenya
Benefits
Interns will be provided with a reasonable stipend for the
duration of their contract. Rural area-based fellows will be provided
assistance in locating suitable housing.
Eligibility
This role is only open to citizens or permanent residents of
Kenya.
Application Deadline
31 July 2025. We hire on a rolling basis which means that
applications are reviewed and processed on a continuous basis until a hire is
made