Technical Sales Representative at M-Gas
Job Summary
The Technical Sales Representative (TSR) will play a key
role in driving customer acquisition, retention, and satisfaction. The position
involves signing up new customers for LPG gas services, onboarding them through
proper vetting and training on smart meter usage, and providing exceptional
customer support. The TSR will also be responsible for resolving customer
complaints, and ensuring safe handling of company resources and products.
Job Details
Key Responsibilities:
- Responsible
for signing up /enrolling new customers to use LPG gas and other
accessories offered by the company in their houses, preferably in the
kitchen area.
- Verify
customer identification by checking original documents. Call back on the
telephone line to confirm the phone number.
- Execute
any other duties as may be assigned by Management from time to time.
- Satisfactorily
take the customer through the contract ahead of installation
- Request
the customer to re-arrange the house in readiness for the cooking solution
taking ventilation into consideration.
- Ensure
the customer/user is present at the time of installation.
- Perform
the task of signing up customer, installation, battery change and cylinder
change as well as any other task as may be assigned by the team leader
from time to time.
- Responsible
for giving honest feedback to operations on any consumer complaints.
- Responsible
for the safe keeping of the support resources provided by the company to
ensure smooth operations in the field (Phones, PPEs and Merchandize)
- Responsible
for effectively communicating to the customers on any information that
will make the experience of the customer good.
- Responsible
for managing the delivery process as stipulated by the organization and
use of the required technology.
- Responsible
for managing the route adherence to support operations optimization by
guiding the logistics on the locations for the new customers.
- In
charge of the volume per sales area
- In
charge of the customer service by communicating correctly any messages
intended to our customers.
- Resolving
customers delivery concerns and escalating all matters to the responsible
persons
- Plays
a role in giving vital information to the organization around the
competitors activities.
- Manages
and maintains all the customers’ accounts in each area.
- Responsible
for taking care of the LPG gas Cylinders and the accessories on the
vehicle (TUKs, Motor Bikes, Canters, etc.).
- Responsible
for Replenishment of used LPG on time.
- Responsible
for the safe keeping of the support resources provided by the company to
ensure smooth operations in the field (Phones, PPEs and Merchandise)
- Responsible
for efficient and timely delivery of the orders to the intended customers.
Orders are categorized into Cylinders that are near depletion or new
placements.
- Responsible
for managing the delivery process as stipulated by the organization and
use of the required technology
- In
charge of the customer service by communicating correctly any messages
intended to our customers.
- Resolving
customers delivery concerns and escalating all matters to the responsible
persons
- Providing
feedback from the customer on any issues arising on time.
Requirements
- Diploma/Degree
in any sales or any related field.
- Minimum
of 1 year experience in sales, customer acquisition & support.
Key Capabilities:
- Integrity,
Honesty, Commitment to Company goals
- Individual
initiative good communication skills on the telephone and in-person
- Friendly
and helpful interpersonal style
- Ability
to stay calm when customers are stressed or upset.
- Attention
to detail.
- Fluent
in English and Kiswahili
HR Digital & Engagement Intern at M-Gas
Job Summary
This role will play a key part in enhancing the employee
experience by overseeing the company intranet, supporting virtual events, and
driving the automation of HR processes. The ideal candidate will combine strong
technical capabilities with creative communication skills to deliver impactful
content, foster connection across teams, and promote a modern, digitally
enabled workplace culture.
Job Details
HR Technology & Digital Administration
- Manage
and maintain HR digital tools, with a primary focus on intranets hosted on
HRIS and SharePoint Sites.
- Coordinate
and support the delivery of virtual employee Townhall sessions.
- Drive
automation of repetitive HR processes and support the digitization of
workflows.
- Generate
and analyze digital HR data for reporting and insights.
Intranet & Internal Communication
- Serve
as the content manager and administrator of the company intranet, ensuring
content is up-to-date, relevant, and engaging.
- Develop
and manage internal communications channels (emails, newsletters,
announcements, digital notice boards).
- Support
leadership in delivering timely and consistent messages across the
organization.
Employee Engagement
- Collaborate
with HR and cross-functional teams to design, execute, and monitor
employee engagement initiatives.
- Support
surveys, pulse checks, and engagement feedback mechanisms, and help track
resulting action plans.
- Coordinate
virtual and physical engagement activities, wellness campaigns, and
cultural moments (e.g., onboarding journeys, celebrations, townhalls).
- Analyze
engagement data and propose improvements for employee experience.
Digital Content & Experience
- Create
visually appealing and brand-aligned digital content (e.g., onboarding
decks, internal videos, recognition features).
- Leverage
tech tools (e.g., Canva, MS Teams, SurveyMonkey, Trello) to enhance
interactivity and engagement.
- Champion
the digital employee experience by identifying and advocating for tools
that support collaboration, recognition, and communication.
Requirements
- Bachelor’s
degree in Human Resources, Communications, IT, or a related field.
- Digital
Fluency: Confident in using and introducing digital tools to
enhance employee interaction.
- Creative
Communication: Skilled at storytelling, visual content creation,
and cross-level messaging.
- Collaboration: Works
well with cross-functional teams including HR, IT, and leadership.
- Employee-Centric
Mindset: Understands the employee lifecycle and how tech can
improve it.
- Initiative
& Agility: Proactively suggests new approaches and adapts to
change.
Data Analytics Intern at M-Gas
Job Summary
We are seeking a motivated, detail-oriented Data Analytics
Intern to help transform data into actionable insights. This role offers
hands-on experience in a fast-moving environment.
Job Details
- Education —
Currently pursuing or recently completed a degree in Statistics, Data
Science, Computer Science, Actuarial Science, Economics, or a related
field.
- Spreadsheet
skills — Proficient in Excel or Google Sheets (pivot tables,
look-ups, basic data cleaning).
- Visualisation
exposure — Familiar with at least one BI tool (Power BI, Amazon
QuickSight, Tableau, Google Data Studio, etc.).
- Analytical
mindset — Strong problem-solving ability and attention to detail.
- Communication —
Can clearly explain findings in writing or verbally.
Requirements
Preferred / Bonus Skills
- SQL —
Ability to write basic queries (SELECT, JOIN, WHERE, GROUP BY) and
interpret results.
- Dashboard
creation — Experience designing or maintaining interactive
dashboards that track KPIs or tell a data story.
- Project
experience — Participation in academic projects, hackathons, or
competitions showcasing data analysis