Internship | Job Vacancies at iColo

Facility Supervisor at iColo: A Digital Realty Company

Job Description

Job Purpose

The Facility supervisor will be responsible for the day-to-day operations of the data center. The Facility Supervisor will support in managing the installation, repair, and maintenance of critical facility systems, equipment and buildings.

The job holder will support the Facility Manager in leading the operations team, plan, execute projects to upgrade and improve our critical / non-critical infrastructure systems and develop the tools, processes, and safety culture necessary to effectively scale up. 

Position and Job Magnitude

• Latitude-This role reports to the Facility Manager. The job holder works in the Operations team in collaboration with other departments. External contacts include Clients, Contractors and Suppliers.
• Level of Impact-The role is critical in maintaining the reliability and efficiency of data center operations.

Duties and Responsibilities.

1. Management Support

• Assist the Facility Manager in identifying training needs for the Operations Team and coordinating relevant training and mentorship programs.
• Manage and oversee sub-contracted workforce to ensure quality and compliance with standards.
• Assign, prioritize, and review work plans, including providing estimates and inspections as required.
• Support the Facility Manager on designated projects and initiatives.
• Provide technical consultation and leadership on facility-related projects, reviewing system specifications within areas of expertise and monitoring implementation.
• Plan and manage work schedules, including shift rotations and leave planning for the Operations Team.
• Act as the Operations team lead in the absence of the Area Facility Manager.

2. Maintenance and Repair works

• Execute preventive and corrective maintenance of buildings and equipment to minimize downtime.
• Conduct daily surveillance and proactive monitoring of all data center systems and equipment.
• Support the Facility Manager in planning and executing data center and equipment maintenance schedules.
• Accurately document all maintenance and repair activities in a timely manner.
• Oversee and document repairs and maintenance performed by contractors, ensuring quality and compliance with standards.
• Proactively monitor SLA indicators, identify gaps, and implement corrective measures.
• Provide input on power usage, capacity planning, and infrastructure optimization.
• Serve as the first point of contact for the Customer Service Centre on technical requests.
• Act as the first line of response for alarms, resolving or escalating issues according to established guidelines.

4. Customer Implementation and Service Delivery

• Participate in the 24/7 call-out roster to ensure continuous operational support.
• Execute the physical customer implementation process within the data center.
• Collaborate with the Customer Implementation Department to install or supervise the commissioning and decommissioning of customer equipment, ensuring complete documentation of the process and outcomes.
• Deliver Value-Added Services (VAS) to customers in line with agreed standards and timelines.

5. Procurement

• Maintain an up-to-date asset register of all equipment within the data center.
• Evaluate, coordinate, and submit purchase requests for materials and supplies for approval by the Facility Manager.
• Research and recommend materials, coordinate with external vendors and contractors, and provide informal cost estimates or work sequencing updates to the Facility Manager as required.

 6. Health and Safety 

• Collaborate with the Facility Manager and Health & Safety Manager to develop and implement safety plans for the data center.
• Enforce iColo’s safety policies, procedures, and training programs, ensuring safe work practices are consistently applied.
• Conduct regular safety training sessions for staff and contractors.
• Monitor equipment and installations to ensure compliance with safety standards and regulations.
• Support the Facility Manager and the Health and Safety Manager in developing and maintaining comprehensive emergency response plans and procedures for the data center.
• Support in investigation of accidents and incidents, conducting regular safety inspections across the facility and common areas to ensure activities are carried out safely and appropriately.

Additional Responsibilities

• Maintain accurate and up-to-date operational documents and reports.
• Analyse operational data and reports, providing recommendations and decisions in consultation with the Facility Manager.
• Establish and improve tools and procedures for monitoring, continuously integrating additional iColo systems into service monitoring as they become available.
• Track utility consumption and propose efficiency improvement initiatives.
• Maintain and update monitoring scripts to ensure accuracy of thresholds and alerts.
• Develop and refine alert mechanisms and escalation procedures in line with management-defined SLAs.
• Share knowledge and industry best practices by building close working relationships with operations teams and supervisors across the company.
• Conduct working methods and initiatives to maintain and improve agreed PUE levels.
• Support sustainability initiatives by monitoring energy consumption, identifying efficiency opportunities, and contributing to green data center practices.
• Perform any other duties as assigned by the line manager or senior management.

Hard Skills

• Bachelor’s degree in mechanical engineering, Electrical Engineering, or a related field.
• At least 8 years of progressive engineering experience, with a minimum of 4 years in a data center or other mission-critical operations environment.
• Proven leadership experience with the ability to guide, empower, and develop technical teams.
• Good understanding of data center technologies, industry best practices, and familiarity with construction and project management processes.
• Strong technical expertise in the maintenance and operation of critical data center infrastructure, including UPS systems, generators, transformers, power distribution panels, and fire suppression systems.
• Proficient in advanced Microsoft Office Suite (including MS Project) and AutoCAD, with the ability to quickly adapt to other applications and software used within iColo.io.

Soft Skills

• Proactive, customer-oriented mindset with a commitment to operational excellence.
• Strong attention to detail, combined with a practical, hands-on approach to problem-solving.
• Effective leadership and team management capabilities.
• Excellent communication skills, with the ability to engage effectively across teams and organizational levels.
• Resilient and resourceful, with the ability to remain composed and solution-focused in challenging situations.
• Strong analytical and critical thinking skills, with sound judgment and the confidence to make timely and effective decisions.
• Self-Motivated.
• Ability to work independently while being a positive team player.

iColo: A Digital Realty Company Equal Opportunity Employer. All applicants will be considered based on merit without regard to race, sex, colour, national origin, religion, age, disability or any other characteristic protected by applicable law.

Apply: BambooHR

Senior Associate Engineer at iColo: A Digital Realty Company

Job Description

Purpose 

The Senior Associate Engineer role performs infrastructure related activities to ensure reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing and surveillance of all assets installed. 

The Senior Associate Engineer is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. 

The role provides technical, preventative maintenance, repairs, installation and customer service support in order to adhere to agreed SLAs with our clients and to maximize client satisfaction. 

Job Magnitude 

Latitude-This role reports to the Area Facility Manager, working in the operations teams in collaboration with all other departments. External contacts include Clients and Suppliers. 

Level of Impact- The role is critical in maintaining the reliability and efficiency of data center operations. The Senior Site Engineer role: 

1. Ensures the stability and reliability of critical assets supporting customer equipment (availability). 
2. Maintains operational efficiency and support agreed customer SLAs. 
3. Coordinates maintenance tasks to mitigate unplanned maintenance and failures.  
4. Contributes to maintaining a clean and organized data center environment. 

Duties and Responsibilities 

1. Operations and Compliance 

• Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations. 
• Contribute to the DC operating energy efficiency and implement assigned optimization measures. 
• Provide solutions for site management and adhere to SLAs agreed in customer contracts. 
• Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. 
• Proactively indicate and report if SLAs are in danger of being breached. 
• Ensure all work is carried out within a ‘safe system’ and approved work processes, complying with best practice standards and legal requirements. 
• Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.  
• Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
• Drive adherence to company safety policies, operational efficiency, and core values. 
• Ensure compliance with industry standards and legal requirements. 
• Perform on-call duties and manage incidents as necessary. 
• Document progress, issues, and results, and implement improvement measures. 
• Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks. 

2. Maintenance and Repair Works 

• Guide junior engineers in maintenance and repairs of DC equipment and building 
• Execute maintenance and repairs of building and equipment and document it in a timely manner. 
• Manage maintenance and repair operations, including coordination of contractors. 
• Supervise contractors and suppliers installing and maintaining critical DC equipment 
• Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities. 
• Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs. 
• Make decisions with respect to maintenance and repairs tasks withing the set operations guidelines. 

3. On-call duties and Incident Management 

• Day to day site monitoring and surveillance of DC building and infrastructure. 
• Incident management in close cooperation with the supervisor in charge. 
• Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary. 
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines. 

4. Documentation and Reporting 

• Document progress, issues, and results to support audits and customer inquiries. 
• Report and document operational standard deviations, initiating improvement measures. 
• Record changes to data center infrastructure per change management procedures, notifying the Facility Manager. 
• Document progress, issues, and results of all assigned maintenance tasks. 
• Execute and draft MOPs and Change Requests (CR) 

5. Health and Safety 

The Senior Associate Engineer ensures adherence to all Health and Safety Measures set out to ensure all works done at the site are safe including but not limited to:  

  

• Preparation of work permits for approval by the Facility Manager 
• Adhering to four eye policy in all DC Operations 
• Preparation of Methods Operations Procedures (MOP) for Operations activities. 
• Performing Risk assessment before undertaking any operations and seeking relevant approvals 
• Preparation of Change management forms for approval by the Facility Manager.  
• Adhere to overall QHSE responsibility matrix 

Additional Responsibilities

• Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.  
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency. 
• Perform any other tasks assigned to them by the Facility Manager or the in-charge 

Qualifications and Competencies

Hard Skills

• Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and Mechatronics Engineering or related Engineering field. 
• Minimum of 6 years of experience in operations and maintenance of Electrical and/or Mechanical systems.  
• Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems. 
• Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears 
• Excellent problem analysis skills
• Strong troubleshooting skills and RCA capability 
• Skilled in customer communication and handling customer requests / complaints 
• Skilled in service-oriented software, tasks handling and administration 
• Skilled in Microsoft office and Service Management applications (e.g. Excel) 

Soft Skills

• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Has a natural drive to work.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
• Demonstrate strong independence and proficiency in working under minimal supervision.

Apply: BambooHR

Senior Accountant-Asset Management and Compliance at iColo: A Digital Realty Company

Purpose

The Asset management Senior Accountant is responsible for accounting for all assets, maintaining the fixed assets register, risk management for all assets, accounting for accruals and prepayments, tax filing and compliance, accounting and reporting in compliance with the relevant IFRS. The role also accounts for payables and expenses, manages internal controls, supports audits, budgeting and forecasting in line with company policy.

Job Magnitude

Latitude: Reports to the Finance Manager. Works closely with Projects, Operations and other internal teams. External contacts include suppliers and auditors.

Level of Impact: This role directly supports financial integrity through complete and accurate recognition of assets, expenses and accruals recognition. It impacts, financial reporting quality, audit readiness, and stakeholder satisfaction by ensuring timely completion of audits and strong internal controls.

Budget: Supports budgeting and forecasting execution as required.

Duties and Responsibilities

• Perform end-to-end accounting for all assets (fixed, intangible, IFRS 16) in compliance with IFRS.
• Conduct fixed assets verification and asset tagging to ensure real time update of asset register in collaboration with the operations team
• Track and reconcile accruals, prepayments and ensuring accurate timing of recognition and alignment with accounting policies
• Manage the Asset management function, including Asset register, schedules, reports and reconciliations.
• Prepare audit-ready schedule and samples for: assets, accruals, prepayments and Tax. Support budgeting, forecasting and management reporting
• Ensure compliance with tax regulations, including VAT and WHT filings, monthly reconciliations and internal ledger updates.
• Coordinate asset risk management by timely renewal of assets insurance
• Conduct treasury and compliance tasks for the holding entity
• Record and defer commissions in line with contract terms and expected revenue.
• Perform any other tasks assigned by management.

Qualifications and Competencies

Hard Skills

• Bachelor’s degree in accounting, finance, commerce or a related field from a reputable institution.
• A Certified Public Accountant (ICPAK) or ACCA member in good standing.
• In-depth knowledge of IFRS; familiarity with US GAAP is an added advantage.
• Minimum of 6 years’ experience in a busy finance environment, with a strong focus on asset management and compliance
• Expert-level proficiency in Microsoft Excel will be an added advantage.
• Hands-on experience with QuickBooks and working with Asset management systems
• Experience with Oracle is an added advantage
• Leadership and project management skills will be an added advantage.

Soft Skills:

• Highly resilient and persistent, with a results-driven mindset with the ability to follow through on multiple time bound tasks, in a matrix reporting environment without losing momentum.
• Builds and maintains a strong rapport with internal and external stakeholders.
• Meticulous attention to detail and a proactive, structured approach to resolving discrepancies and ensuring compliance.
• Strong interpersonal skills with the ability to communicate clearly, manage disputes professionally and uphold financial integrity.
• Adaptable and self-motivated, with the ability to thrive under pressure and handle high-volume, deadline-driven environments.

Please note that only shortlisted candidates will be contacted. If you do not hear from us by 20th June 2026, kindly consider your application unsuccessful. 

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Senior Accountant (Revenue and Accounts Receivable) at iColo: A Digital Realty Company

Purpose:

The Revenue and Accounts Receivable Accountant is responsible for billing and collection of all revenue streams as well as accounting and reporting in compliance with the relevant IFRS. The role also manages internal controls, supports audits, budgeting and forecasting and drives cash collection efforts in line with company policy.

Duties and Responsibilities

• Oversee end-to-end billing processes for all revenue streams ensuring accuracy, completeness and compliance with IFRS 15.
• Conduct periodic audits to ensure accuracy of service billing and contract alignment.
• Track and reconcile deferred revenue, ensuring accurate timing of recognition and alignment with contracts.
• Manage the Accounts Receivable function, including AR aging reports, reconciliations and payment allocations.
• Lead collection efforts by preparing weekly/monthly reports, following up on overdue accounts and executing escalation protocols (notices, pre-bans, disconnections).
• Monitor customer payment behaviour and recommend/write off bad debts quarterly in line with policy and regulatory requirements.
• Coordinate credit risk assessments and ensure all finance-related onboarding documentation is complete.
• Ensure compliance with tax regulations, including VAT and WHT filings, monthly reconciliations and internal ledger updates.
• Support budgeting, forecasting and management reporting; prepare audit-ready revenue and AR documentation.
• Record and defer commissions in line with contract terms and expected revenue.
• Perform any other tasks assigned by management.

Qualifications and Competencies

Hard skills

• Bachelor’s degree in accounting, finance, commerce or a related field from a reputable institution.
• A Certified Public Accountant (ICPAK) or ACCA member in good standing.
• In-depth knowledge of IFRS; familiarity with US GAAP is an added advantage.
• Minimum of 8 years’ experience in a busy finance environment, with a strong focus on billing and collections.
• Expert-level proficiency in Microsoft Excel will be an added advantage.
• Hands-on experience with QuickBooks and Oracle Billing Module.
• Leadership and project management skills will be an added advantage.

 Soft Skills:

• Highly resilient and persistent, with a results-driven mindset with the ability to follow through on complex collection processes without losing momentum.
• Builds and maintains a strong rapport with internal and external stakeholders.
• Meticulous attention to detail and a proactive, structured approach to resolving discrepancies and ensuring compliance.
• Strong interpersonal skills with the ability to communicate clearly, manage disputes professionally and uphold financial integrity.
• Adaptable and self-motivated, with the ability to thrive under pressure and handle high-volume, deadline-driven environments.

Read More & Apply

Engineering Intern at iColo: A Digital Realty Company

Engineering Intern

• Job Title-Engineering Intern
• Job Family– Operations
• Reports to-Area Facility Manager
• Direct Reports-None
• Location-Mombasa

About iColo: A Digital Realty Company

iColo: A Digital Realty Company designs, builds, and operates state-of-the-art carrier-neutral data centers in Kenya and Mozambique to serve a broad spectrum of clients – telecom carriers, ISPs and peering points, IT and cloud providers, content providers, enterprise, and financial services customers. As part of Digital Realty’s Data Center platform, PlatformDIGITAL®, the company enables customers with a global connected data community of 300+ facilities in 50+ metros across 25+ countries on six continents. For more information, please visit www.icolo.io  or follow us on LinkedIn and X.

Purpose

The Engineering Intern will support in executing Client Service requests and supports the day-to-day operations of the Data Center. The Primary focus is to support in ensuring the smooth functioning of Data Center Operations.

Job Magnitude

Latitude: Position reports to the Area Facility Manager. Internal contacts are with all other departments. External contacts are with suppliers and customers.

Level of Impact: The Engineering Intern provides (under supervision) technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximise client satisfaction.

Duties and Responsibilities

1. Operations and Compliance

• Adheres to and upholds company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for Customers.
• Assist in the implementation of technical projects and support activities, including setup, commissioning, decommissioning and documentation of equipment.
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
• Assist in designing Customer design pack for deployment and Liase with Area Facility Manager and Facility Supervisor on Capacity Planning of the Data Center.
• Monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system.
• Monitor Data Centre Power consumption and Customer Power consumption.
• Perform Tool Audits and power audits and update the Area Facility Manager
• Continuously update the Patch Manager
• Act as a first point of contact for ESC for technical requestsand Customer escalation in line with the escalation matrix.
• Act as first line of response on alarms and handle or escalate alarms according to guidelines.
• Participate in the full continuous (24×7) call-out team
• Ensure all work is carried out in compliance with relevant policies and regulations including conducting risk assessments when necessary.

2. Maintenance

• Assist in executing maintenance and repairs of buildings and equipment such as Generators and UPS as planned by the Area Facility Manager and documenting the results.
• Document all maintenance and repairs made on buildings and equipment in a timely fashion.
• Monitor and supervise repairs and maintenance executed by Contractors and sub-contractors and document the results
• Monitor equipment and installations to ensure adherence to technical and safety standards

3. Customer Support and Technical Interventions

• Provides technical customer service support and carries out operational technical interventions requested by clients.
• Handles Customer requests according to instructions from CIM and the Area Facility Manager which include: Customer equipment migration through labeling, installations, documentation, and testing,Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues) as per hands and eye requests and Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
• Ensure proper shift handover on work progress

4. Customer Implementation Services

• Oversee the migrations and implementation activities in accordance to the CIM procedures.
• Responsible for the set-up and decommissioning of Cross Connects through cabling, installation, documentation and testing according to the decommissioning procedure
• Supervise installation of Customer Equipment in the data center by the Customers and keep a complete record of the process and results

5.Health and Safety

• Adhere and uphold all health and safety practices
• Conduct Health and Safety Inductions on Contractors and Customers
• Report all Site HSE incidences and near misses and follow the escalation matrix
• Oversee Contractor services ensuring they meet the HSE standards

Additional Responsibilities

• Take on other special projects/assignments as directed by Area Facility Manager.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
• Any other tasks assigned by the Facility Manager or Supervisor in-charge

Hard Skills:

• Bachelor’s in Electrical and Electronics Engineering, Mechanical or Mechatronics Engineering or related Engineering fields.
• Minimum 0-3 years of experience in Telecommunications or electromechanical environment or general experience in the Engineering Industry.
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in Microsoft office and Service Management applications (e.g. Excel)
• Understanding of Engineering or electromechanical environments.
• Familiarity with network infrastructure and measurement tools.
• Communication skills including customer communication and handling customer requests / Complaints

Soft Skills:

• Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
• Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
• Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
• Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Applications will be reviewed on a rolling basis until the role is filled.

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Human Resource Administrator at iColo: A Digital Realty Company

The HR Administrator plays a key role in supporting the day-to-day execution of HR operations across the organization. This role goes beyond basic administration and requires a highly organized professional who can manage multiple HR processes, maintain accurate records and ensure compliance with company policies and statutory requirements.

Responsibilities

The successful candidate will be responsible for:

• Posting approved job advertisements, maintaining recruitment trackers, screening applications, scheduling interviews and coordinating communication between candidates and hiring teams.
• Coordinating onboarding processes, managing pre-employment documentation and maintaining recruitment records for audit and compliance purposes.
• Preparing and issuing HR documentation, including contracts, confirmation letters and exit documentation.
• Processing employee records in the HRIS, maintaining personnel files, coordinating staff access and ID issuance and tracking probation confirmations and contract renewals.
• Maintaining HR data integrity by updating headcount and HR trackers, conducting periodic data audits, generating reports and maintaining organized electronic and physical records.
• Supporting statutory and regulatory reporting requirements, including maintaining employment records and coordinating updates related to working hours and labour reporting where required.
• Supporting benefits administration, including maintaining benefits records, coordinating enrollments and assisting with documentation and provider follow-ups.
• Tracking benefits-related invoices, documentation and employee communication or airtime benefit plans where applicable.
• Maintaining training registers, tracking attendance, coordinating training logistics and maintaining training records in HR systems.
• Coordinating staff travel arrangements in line with company policies, administering corporate cards or travel advances, tracking reconciliations and following up on reversals or refunds.
• Maintaining registers of HR vendor contracts, tracking renewal timelines, liaising with vendors and tracking invoices related to HR services and employee benefits.
• Supporting employee engagement activities, performance management administration, audit preparation and ensuring HR documentation complies with labour laws and company policies.

Qualifications and Experience

• A Bachelor’s degree in Human Resource Management, Business Administration or a related field is required.
• A CHRP or equivalent professional certification is an added advantage.
• Candidates should have 2–3 years’ experience in HR administration or HR operations, ideally in a structured environment, with hands-on experience in employee documentation, recruitment coordination, HR systems and records management.
• Working knowledge of labour legislation and statutory requirements is required.
• Experience coordinating benefits, travel, or training administration will be an added advantage.

Read More & Apply

We’re Hiring: Junior Site Engineer Intern

Location: Nairobi

 We’re seeking a Junior Site Engineer Intern to support daily operations, customer technical requests, maintenance activities, and infrastructure monitoring—while learning hands-on from experienced professionals.

▫️ Exposure to data center operations & customer implementations
▫️Support maintenance, power monitoring & technical interventions
▫️Strong focus on safety, compliance & service excellence
▫️Engineering graduates (Electrical, Mechanical, Mechatronics or related) are encouraged to apply.

Female candidates are strongly encouraged to apply.

Click here to apply: https://loom.ly/HbR7Frs

Application deadline: Monday, 19th January 2026

Senior Site Engineer Vacancy at iColo: A Digital Realty Company

Job Title-Senior Site Engineer

Location-Mombasa

About iColo: A Digital Realty Company

iColo: A Digital Realty Company designs, builds, and operates state-of-the-art carrier-neutral data centers in Kenya and Mozambique to serve a broad spectrum of clients – telecom carriers, ISPs and peering points, IT and cloud providers, content providers, enterprise, and financial services customers. As part of Digital Realty’s data center platform, PlatformDIGITAL®, the company enables customers with a global connected data community of 300+ facilities in 50+ metros across 25+ countries on six continents. For more information, please visit www.icolo.io or follow us on LinkedIn and X.

Purpose

The Senior Site Engineer role performs infrastructure related activities to ensure reliable and efficient operation of the technical infrastructure. This is achieved through maintenance, testing and surveillance of all assets installed. The Senior Site Engineer is responsible for trouble shooting, assembly and day to 
day scheduling of maintenance tasks. The SSE provides technical, preventative maintenance, repairs, installation and customer service support in order to adhere to agreed SLAs with our clients and to 
maximize client satisfaction.

Job Magnitude

Latitude-This role reports to the Facility Manager, working in the operations teams in collaboration with all other departments. External contacts include Clients and Suppliers.
Level of Impact- The role is critical in maintaining the reliability and efficiency of data center operations. The Senior Site Engineer role:
a. Ensures the stability and reliability of critical assets supporting customer equipment (availability).
b. Maintains operational efficiency and support agreed customer SLAs. 
c. Coordinates maintenance tasks to mitigate unplanned maintenance and failures. 
d. Contributes to maintaining a clean and organized data center environment.

Duties and Responsibilities

1. Operations and Compliance
a) Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
b) Contribute to the DC operating energy efficiency and implement assigned optimization measures.
c)Provide solutions for site management and adhere to SLAs agreed in customer contracts.
d) Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
e)  Proactively indicate and report if SLAs are in danger of being breached.
f) Ensure all work is carried out within a 'safe system' and approved work processes, complying with best practice standards and legal requirements.
g) Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members. 
h) Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
i) Drive adherence to company safety policies, operational efficiency, and core values.
j) Ensure compliance with industry standards and legal requirements.
k) Perform on-call duties and manage incidents as necessary.
l) Document progress, issues, and results, and implement improvement measures.
m) Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.

2. Maintenance and Repair Works
a) Guide junior engineers in maintenance and repairs of DC equipment and building
b) Execute maintenance and repairs of building and equipment and document it in a timely manner.
c) Manage maintenance and repair operations, including coordination of contractors.
d) Supervise contractors and suppliers installing and maintaining critical DC equipment
e)  Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities.
f) Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs.
g) Make decisions with respect to maintenance and repairs tasks withing the set operations guidelines.

3. On-call duties and Incident Management
a) Day to day site monitoring and surveillance of DC building and infrastructure.
b) Incident management in close cooperation with the supervisor in charge.
c) Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
d) Acts as first line of response on alarms and handle or escalate alarms according to guidelines.

4. Documentation and Reporting
a) Document progress, issues, and results to support audits and customer inquiries.
b) Report and document operational standard deviations, initiating improvement measures.
c) Record changes to data center infrastructure per change management procedures, notifying the Facility Manager.
d) Document progress, issues, and results of all assigned maintenance tasks.
e) Execute and draft MOPs and Change Requests (CR)

5. Health and Safety
The Senior Site Engineer ensures adherence to all Health and Safety Measures set out to ensure all works done at the site are safe including but not limited to:
a) Preparation of work permits for approval by the Facility Manager
b) Adhering to four eye policy in all DC Operations
c) Preparation of Methods Operations Procedures (MOP) for Operations activities.
d)Performing Risk assessment before undertaking any operations and seeking relevant approvals
e) Preparation of Change management forms for approval by the Facility Manager.
f) Adhere to overall QHSE responsibility matrix

Additional Responsibilities

-Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.

-Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
-Perform any other tasks assigned to them by the Facility Manager or the in-charge

Qualifications and Competencies

Hard Skills
-Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and MechatronicsEngineering or related Engineering field.
-Minimum of 6 years of experience in Operations and maintenance of Electrical and/or Mechanical systems. 
-Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems.
-Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears
-Excellent problem analysis skills
-Strong troubleshooting skills and RCA capability
-Skilled in customer communication and handling customer requests / complaints
-Skilled in service-oriented software, tasks handling and administration
-Skilled in Microsoft office and Service Management applications (e.g. Excel)

Soft Skills
-Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
-Has a natural drive to work.
-Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
-Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
-Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
-Demonstrate strong independence and proficiency in working under minimal supervision

Deadline for applications is Tuesday,29th April 2025.

Female candidates are encouraged to apply.