Motorized Technical Representative at M-Gas
Motorized Technical Representative
Job Summary
The Motorized Technical Representative (MTR) executes
customer maintenance and replenishment tasks using a company-assigned
motorbike. The MTR is responsible for both mobility and task execution,
ensuring high productivity, SLA adherence, fleet discipline, and professional
customer interaction.
Job Details
Task Execution & Productivity
- Execute
tasks strictly according to engine priority.
- Protect
Day 0–3 customers from running out.
- Maintain
high daily productivity.
- Close
assigned tickets within tight SLAs.
- Minimize
reschedules and unreachable outcomes. 2. Route Efficiency
- Plan
efficient daily routes using customer location details.
- Minimize
unnecessary travel and idle time.
- Optimize
task sequencing within assigned sector.
Customer Service & Professional Conduct
- Provide
courteous, respectful service.
- Wear
full branded company attire.
- Maintain
professionalism at all times.
Data Accuracy & Account Integrity
- Update
inaccurate location or customer details.
- Ensure
correct account-to-asset linkage.
- Follow
repossession processes strictly.
Fleet & Riding Discipline
- Hold
valid riding license at all times.
- Ride
responsibly and safely.
- Avoid
at-fault accidents.
- Conduct
daily pre-ride safety checks.
- Ensure
timely servicing of assigned bike.
- Avoid
unnecessary fuel consumption.
Inventory Accountability
- Account
for all assets issued.
- Prevent
loss or damage.
- Return
unused items properly.
Escalation & Field Reporting
- Report
safety risks, tampering, or anomalies.
- Escalate
systemic or recurring issues promptly.
Requirements
Key Competencies:
- Productivity
score
- Task
closure rate
- SLA
compliance
- Fuel
efficiency
- Accident
record
- Customer
complaints
- Inventory
variance
Experience:
- Experience
working in Sales and Customer Acquisition and Customer Support
Education:
- Form
4 Certificate, Sales qualification, College education and at least 2 years
working in sales and customer service role.
- Valid
Driving License with appropriate NTSA Stamps
- 6 to
12 months of continuous riding
Growth Technical Representatives at M-Gas
Growth Technical Represenatives
Job Summary
The Growth Representative is responsible for driving
customer acquisition, installations, and early-stage customer retention within
assigned territories. The role focuses on field sales execution, lead
generation, customer onboarding, and post-installation follow-up to ensure
high-quality customers and sustained usage. Scope: Execution of daily sales and
installation targets Direct engagement with customers in assigned territories
Lead generation, conversion, and onboarding Support in customer retention and
churn reduction Adherence to sales processes, quality, and compliance standards
Job Details
Customer Acquisition & Sales
- Generate
leads through field activities, referrals, and activations
- Convert
leads into paying customers
- Achieve
daily, weekly, and monthly sales and installation targets
- Ensure
accurate customer information is captured during onboarding.
Customer Retention & Post-Installation Performance
- Facilitate
successful customer installations
- Educate
customers on product usage and benefits
- Ensure
customers meet defined quality and consumption thresholds.
- Conduct
post-installation follow-ups
- Identify
and escalate customer issues early
- Support
efforts to reduce early churn
Route-to-Market Execution
- Cover
assigned routes and territories effectively
- Identify
new sales opportunities within the territory
- Participate
in market activations and campaigns
- Ensure
effective product visibility, presence, and customer engagement in the
field.
Sales Discipline, Quality & Compliance
- Ensure
all sales activities comply with company policies, ethical standards, and
code of conduct.
- Drive
a strong culture of quality sales, ethical customer acquisition, and
accurate customer information.
- Proactively
identify and escalate fraud risks or unethical sales practices.
- Ensure
adherence to HSSE requirements during all sales activities in the
field.
Reporting & Performance Tracking
- Submit
daily and weekly sales reports including:
- Customer
visits
- Leads
generated
- Sales
made
- Installations
completed
- Customer
follow-up outcomes
- Track
personal performance against targets and discuss improvements with the
Team Leader.
Collaboration & Market Feedback
- Work
closely with Team Lead Growth for guidance and support
- Share
market insights, customer feedback, and competitor activity
- Coordinate
with operations and customer care for issue resolution
Requirements
Key Competencies:
- Strong
sales and negotiation skills
- Good
communication and interpersonal skills
- Customer-focused
mindset
- Self-driven
and target-oriented
- Basic
data reporting and accountability
Experience:
- Minimum
1 year experience in field sales ,field operations, or customer-facing
roles
Education:
- Diploma,
Certificate, or relevant post-secondary training in business, sales, or
related fields
Senior Mobile App Developer Job at M-Gas
Job Summary
As a key member of our developer team, you will be
responsible for extending and implementing new product features on our mobile
application(s) and deploying them to integrate with our existing back end
infrastructure.
Job Details
- Perform
mobile app development for Android and iOS devices, including system
analysis, test-driven design, unit testing, test automation, code review
and application maintenance support.
- Code
and ship complex new mobile features and apps.
- Establish
and maintain strong partnerships with the product manager, QA, DevOps and
back-end team.
- Work
with owners and system leads, including HSM and 3rd party vendors and API
providers, to logically design and negotiate solutions and participate in
long-term product planning.
- Ensure
shipped code is high-quality and well-performing based on MGas’ Coding
Standards.
- Keep
up to date on new technology, standards, protocols and tools in areas
relevant to the rapidly changing digital mobile environment.
- Work
with the application support teams and external vendors as necessary to
ensure all applications are supported according to their Service Level
Agreements.
- Troubleshoot
and fix issues in dev, staging and production environments.
- Collaborate
and work with internal and external teams to design API specs.
- Propose
and implement process improvements to improve our mobile applications.
Requirements
- Bachelor's
degree in Computer Science (preferred), Math, Physics, or Electrical
Engineering or equivalent work experience
- Minimum
of 5 years of software development experience, 3+ years in
Android/Kotlin/Flutter/React Native/Swift mobile app development.
- Comfortable
developing new Android and iOS mobile apps as well as refactoring,
existing apps and in-house libraries.
- Strong
knowledge of Mobile app UI design principles, patterns, and best practices
across various devices and screen resolutions.
- Familiarity
with developing and extending, securing and testing RESTful APIs.
- Familiarity
with cloud message APIs and push notifications.
- Familiarity
with mobile application benchmarking, profiling and optimization.
- Proficient
understanding and use of distributed code versioning tools, such as Git.
About Company
M-Gas Limited
https://mgas.ke/
M-Gas Limited is an LPG provider that leverages on its smart
meter technology to offer clean cooking solutions to households. It adopts a
Pay-As-You-Go model to render last-mile delivery services to all its customers.
Play a key role in shaping the future of digital technology at M-Gas
📌 Apply now: https://mgas.ke/careers/ under “Check Ready Jobs.”💡 Know a talented mobile app developer who fits the bill? Tag them or share this post!