Peach Cars is Kenya’s premier full-stack used-car marketplace, integrating transparent inspections, financing, secured payment, fair pricing, logistics, and after-sales support into a simple and seamless service offering aimed at solving real pain points in Kenya’s used-car market i.e., fraud, lack of transparency around the quality of vehicles and pricing, inefficiency, and poor customer experience.
In 2025, we raised a US$11 million Series A round from global investors including Suzuki Global Ventures and the Japan Bank for International Cooperation (JBIC). Now, we’re on a bold path to become the largest car marketplace in Kenya, then in Sub-Saharan Africa, and to be Kenya’s ultimate one-stop automotive shop, offering everything from vehicle sales and maintenance to financing solutions, all delivered the Peach way: trustworthy, transparent, and customer-focused.
Our mission is to build Africa’s most trusted car marketplace, making every stage of vehicle ownership clear, safe, and predictable. Our vision is an Africa where trust powers commerce, and buying or selling anything of real value is simple and safe. By continually pushing the boundaries of what’s possible, we aim to reshape the car ownership experience in Kenya and across Sub-Saharan Africa, making it easier, smarter, and more inclusive for every driver.
Join us on our journey to change the way Africa drives.
Customer Experience Associate – Yard Operations at Peach Cars KE
Job Description
Description
As our Customer Experience Associate – Yard Operations, you
will be the first operational control point in the sales journey. You will
respond quickly to incoming enquiries, capture accurate minimum-viable customer
information, route each valid lead to the right Relationship Advisor, and
ensure that the next qualified step happens without delay. This role is vital
to Peach’s single-owner operating model because it protects top-of-funnel
speed, data hygiene, and clean handoffs.
This is not a sales role; your job is to create momentum,
accuracy, and confidence at the point of entry, while escalating commercial
questions, privacy concerns, suspicious requests, and customer-experience risks
through the correct channels.
- Respond
promptly to phone, WhatsApp, email, and walk-in enquiries of potential
customers during staffed hours.
- Warmly
greet and listen carefully to identify whether the customer is a buyer,
seller, or trade-in customer, general guest, etc., and confirm a/o capture
the minimum facts needed to move the contact forward.
- In
buyer or seller cases, confirm key basics such as vehicle or category
interest, timing, location, preferred contact method, finance interest,
and next-step readiness.
Routing, Scheduling & Customer Momentum
- Assign
each valid sales enquiry to the correct Relationship Advisor based on
branch, stock type, language, workload, and customer need.
- Book
the first qualified next step, including consultation calls, viewings,
test drives, seller intake calls, or inspection slots.
- Send
confirmations and reminders, and chase any missing basic information
required before the next interaction.
CRM Discipline & Queue Control
- Create
or update CRM records accurately and in real time.
- De-duplicate
contacts, keep mandatory fields complete, and ensure that no valid lead
sits unassigned beyond the first interaction.
- Monitor
stale first contacts, broken handoffs, and queue hygiene issues, and raise
them quickly.
Risk Escalation & Data Stewardship
- Escalate
sales enquiries immediately rather than providing unauthorised services to
customers.
- Escalate
urgent complaints, suspicious behaviour, sensitive document issues,
privacy concerns, and customer-experience risks through the correct
channel.
- Capture
only the data needed to progress the case, and avoid turning early-stage
chat threads into insecure document repositories.
Team Contribution & Continuous Improvement
- Spot
recurring lead-quality, routing, script, or tooling issues and feed them
back to the wider sales operation.
- Contribute
to service-quality reviews and help improve the speed and cleanliness of
the customer intake process.
- Represent
Peach professionally in every first interaction, knowing that this role
often creates the customer’s first impression of the company.
- Minimum
3 years of experience in high-volume customer service, hospitality,
retail, telesales, contact-centre work, or a similarly fast-paced service
environment.
- Strong
accuracy in data entry, note-taking, and administrative follow-through.
- Comfort
using CRM systems, calendars, messaging tools, and multi-channel
communication tools.
- Strong
written and verbal communication, with the ability to be clear, polite,
and useful under pressure.
- Good
judgement about what to handle directly and what to escalate immediately.
Nice to haves
- Prior
exposure to automotive, marketplace, retail-finance, or structured
appointment-setting environments.
- A
diploma or degree, where it complements strong service capability rather
than replacing it.
- Experience
working in roles where speed, scheduling, and customer courtesy all
mattered at once.
- Service
speed & queue control: able to create momentum without sacrificing
accuracy.
- CRM
discipline: keeps records clean, current, and useful for downstream
owners.
- Communication
& listening: understands intent quickly and communicates clearly
across channels.
- Judgement
& escalation: knows when to route, when to schedule, and when to raise
risk.
- Execution
& detail orientation: protects customer confidence through clean
operational basics.
Attitudes & Behaviors
- Customer-first:
treats responsiveness and courtesy as core parts of the job, not as
extras.
- Calm
under pressure: stays organised and helpful during spikes in enquiry
volume.
- Highly
collaborative: sees handoffs as part of service quality, not as a reason
to disengage.
- Disciplined:
values clean records, clear next steps, and reliable routine.
- Integrity-led:
respects privacy and handles sensitive issues carefully.
- Owner’s
mindset: takes responsibility for getting the case into the right hands
quickly and correctly
Apply: Customer
Experience Associate - Yard Operations - Nairobi | Peach Tech Limited Careers
Associate Lead, Customer Operations at Peach Cars KE
Job Description
As the Associate Lead – Customer Operations, you will play a
key role in helping the Customer Operations Manager translate our operational
strategy into real, daily results. You’ll do this by setting clear targets,
keeping the team organized, and developing the Senior Associates who manage our
pods and floor day-to-day. Working closely with the Customer Operations
Manager, you will co-own our core metrics such as qualification, booking,
confirmation, and show-up rates and step in to support or represent them on big
decisions, reviews, and strategic planning whenever needed.
Key Responsibilities
Specifically, the Associate Lead – Customer Operations at
Peach can expect to undertake the tasks and activities listed below:
1. Operations & Leadership
- Partner
with our Customer Operations Manager: Help shape long-term strategy, map
out team hiring needs, and streamline processes.
- Keep
the work moving: Run the daily, weekly, and monthly routines that keep the
team on track, including weekly performance reviews with Senior Associates
and syncs with the Customer Operations Manager and the wider team.
- Drive
team accountability: Work with the Customer Operations Manager to set pod
targets and equip Senior Associates with the tools and support they need
to achieve them. Step onto the floor to address high-stakes issues and
gain a clear understanding of frontline operations.
- Manage
capacity: Set overall staffing levels across pods to ensure Senior
Associates can manage daily coverage and real-time queues effectively.
2. Managing & Developing People
- Manage
performance: Oversee performance reviews for Senior Associates. Work with
the Customer Operations Manager to address underperformance, plan
promotions, and build clear career paths for top performers.
- Hiring
& team planning: Lead hiring for the pods, from defining roles and
conducting interviews to making final recommendations. Maintain a pipeline
of talent to ensure succession plans are in place for every team.
- Set
coaching standards: Define coaching approaches for team members on
handling objections, qualifying buyers and sellers, and converting
interactions into bookings.
3. Quality & Process Standards
- Own
the Metrics: Keep a close eye on the entire funnel across all pods,
specifically Qualification Accuracy, booking rate, confirmation rate, and
show rate.
4. Data & Reporting
- Deliver
clear insights: Own daily and weekly reporting on conversion rates, QA
trends, and agent productivity to provide clear visibility into team
performance.
- Spot
problems early: Identify system glitches, data errors, and operational
bottlenecks before they affect service levels or the customer experience.
5. Escalations & Cross-functional work
- Handle
Second-Line Escalations: Establish clear guidelines to enable Senior
Associates to resolve routine issues independently. Step in to manage
complex customer cases, high-value seller disputes, and cross-team
blockers.
- Work
Across Departments: Represent Customer Operations and collaborate with
Sales, Yard Operations, Marketing, Product, and Finance to resolve shared
challenges.
- Improve
the Process: Identify friction points in the buyer and seller journey and
work with the Customer Operations Manager to implement simple, scalable
improvements, new tools, and updated playbooks.
Skills, Knowledge and Expertise
Must-Have Qualifications
- 4+
years in customer operations, customer experience, and contact centers.
- 2+
years managing senior associates or multiple teams, including handling
performance reviews, targets, and team development.
- Proven
ability to analyze sales/conversion funnels, plan staffing, and work
closely with senior management on operational plans.
- Strong
reporting and data analysis skills.
- Practical
experience using CRMs, call center tools, workforce management software,
and reporting dashboards.
- Great
communication skills and a calm, decisive approach when dealing with
urgent issues.
Nice-to-Have Qualifications
- Background
in high-volume marketplaces, automotive retail, or fast-paced startups.
- Experience
with Zoho CRM.
Apply: Associate
Lead, Customer Operations - Nairobi | Peach Tech Limited Careers
Creative Designer at Peach Cars KE
Job Description
Role Overview
As the Creative Designer, your responsibility is to raise
the standard of everything our customers see from us. You will turn briefs into
content that stops the scroll, earns trust and brings people to the yard: paid
ads, social content, listings, events, signage and above the line work.
This is a hands-on role for a mature creative who can own
ideas end to end. You bring the concept, design it well, deliver it on time,
and know how to tell whether it worked. Your work feeds lead generation
directly, so creative quality and commercial results matter equally here
Key Responsibilities
- Specifically,
the Creative Designer at Peach can expect to lead/own the following
elements:
Creative concepts and campaigns:
- Turn
marketing briefs into strong creative concepts, then carry them through to
finished work across digital, print, outdoor and events.
- Develop
campaign key visuals and extend them consistently across every format and
channel.
- Bring
your own ideas to the table. Spot trends early and adapt them quickly for
the Kenyan car buyer and seller.
Performance creative:
- Design
paid social and digital ads for Meta, TikTok and Google, with separate
creative for buyers and sellers.
- Build
creative variations for testing, and use the results to sharpen the next
round.
- Design
for the thumb: strong hooks, clear offers and a visible call to action in
the first seconds.
Content and video:
- Produce
short form video, motion graphics and edits for TikTok, Instagram and
YouTube, including product videos and walk arounds.
- Create
graphics, carousels and templates that make our listings look premium and
easy to shop.
- Support
influencer and creator content with assets, edits and brand guidance.
Brand, offline and Above The Line:
- Apply
the Peach Cars Brand Book with discipline, and help evolve it as the brand
grows.
- Design
artwork for signage, billboards, branch branding, event materials and
merchandise, with print-ready files and in situ mock-ups.
- Support
TV, radio and outdoor campaigns with key visuals, storyboards and
supporting assets.
Process and delivery:
- Work
through the team’s creative brief process: confirm the brief, share work
in progress, close the feedback loop, deliver final files.
- Manage
several jobs at once against agreed deadlines, and flag risks to timelines
early.
- Keep
an organised asset library and reusable templates so the team moves
faster.
- Brief
and review work from external agencies, freelancers and printers where
needed.
- 4 – 6
years in graphic design, content design or creative production, with at
least 2 years in an agency or a fast-paced in-house marketing team.
- A
track record of performance creative for social and digital channels,
ideally in automotive, e-commerce, property, retail or another consumer
brand.
- Experience
taking work from concept to print and digital production, including large
format.
- Degree
or diploma in graphic design, visual communication or a related field, or
equivalent professional experience
Nice-to-Have Qualification
- Experience
creating content for TikTok, including native formats and trends.
- 3D,
CGI or vehicle retouching experience.
- Copywriting
ability in English and Swahili, including Sheng where it fits the
audience.
What Success Looks Like
- By the
first 30 days, success means you’ve learnt the brand, the funnels and the
brief process. Delivered live work across paid, social and listings. Built
a working template kit.
- By 90
days, success means you’ve led at least one campaign from concept to
launch. Set a visible step up in creative quality. Turned briefs around
reliably against agreed timelines.
- By 6
months, success means you’ve become the go-to creative voice in the team.
Contributed creative that measurably lifts ad and content performance.
Helped raise the standard of agency and freelance work.
- Embraces
and exemplifies Peach Cars’ values of Challenge, Respect, and Ownership
- Creativity:
You have ideas of your own and the taste to know which ones are worth
making. Your portfolio has work that people remember.
- Ability:
Your craft holds up across formats, from a 15 second TikTok to a roadside
billboard. You do not need hand-holding on the basics.
- Efficient:
You work fast without cutting corners. You plan your week, hit deadlines
and build systems that save time on the next job.
- Mature:
You take feedback without ego, defend good work with reasons, and know
when a brief needs challenging. You own your mistakes and fix them.
- Commercially
minded: You care whether the work sells. You read the numbers on your ads
and content, and let them shape your next idea.
- A
team lifter: You raise the bar for the people around you, share what you
know, and make the whole team’s output better.
Apply: Creative
Designer - Nairobi | Peach Tech Limited Careers
Sales Admin Associate at Peach Cars KE
Job Description
The Sales Admin Associate is responsible for the end-to-end
administrative execution of the vehicle sales process, ensuring every
transaction is accurately documented, compliant, and completed on time. The
role supports both buyers and sellers by coordinating documentation, payments,
handovers, logbook transfers, insurance, and CRM records while working closely
with the Sales, Finance, and Inspection teams to deliver a seamless customer
experience.
Key Responsibilities
Specifically, the Sales Admin Associate at Peach can expect
to undertake the following key responsibilities:
Customer Transaction Management
- Manage
the end-to-end administrative journey from signed agreement through to
successful vehicle handover.
- Serve
as the primary administrative point of contact for buyers and sellers,
providing timely updates and resolving transaction queries.
- Communicate
documentation requirements, timelines, and next steps throughout the sales
process.
Documentation & Compliance
- Prepare,
issue, and manage all sales documentation through PandaDoc, ensuring all
required signatures are completed.
- Verify
and record complete KYC documentation in the Admin App.
- Maintain
accurate, compliant, and audit-ready customer records.
- Monitor
and resolve outstanding documentation to prevent processing delays.
Ownership Transfer & Vehicle Handover
- Coordinate
ownership transfers, acceptance of ownership, and physical logbook
collection.
- Coordinate
vehicle handovers using the approved Handover Checklist.
- Support
customers with NTSA/eCitizen processes and resolve transfer-related
issues.
- Track
outstanding logbooks and proactively follow up to minimize backlogs.
Payment & Insurance Coordination
- Initiate
and coordinate seller payments with the Finance team through to
completion.
- Confirm
completed payments and share relevant transaction confirmations with
stakeholders.
- Coordinate
insurance cancellation for sellers and ensure buyers have active insurance
before vehicle collection.
CRM & Operational Excellence
- Maintain
complete and accurate records across the CRM and Sales Admin Master
Tracker.
- Ensure
transaction data is timely, reliable, and ready for operational reporting.
- Identify
workflow inefficiencies and implement practical process improvements in
collaboration with Sales, Finance, and Operations.
Qualifications & Experience
- Business-related
degree or equivalent relevant experience.
- At
least 2 years of experience in sales administration, operations, customer
support, finance support, or a similar administrative role.
- Proficiency
in Microsoft Office and Google Workspace.
- Experience
using CRM and document management tools (e.g., PandaDoc).
- Familiarity
with the NTSA/eCitizen platforms and KYC documentation processes
- Excellent
communication and interpersonal skills.
- Strong
organizational skills with exceptional attention to detail
- Previous
customer service experience is an added advantage.
Apply: Sales
Admin Associate - Nairobi | Peach Tech Limited Careers
Procurement Associate at Peach Cars
Job Description
As the Procurement Associate, you will support end to end
procurement lifecycle, ensuring timely execution of purchases, effective
pre-order level management, and strong supplier and internal stakeholder
coordination. The role will act as the primary operational point of contact for
procurement orders and supplier communication, while maintaining accurate
documentation, records, and compliance with internal procurement policies.
This role is critical in ensuring cost and operational
efficiency; supplier performance; stock optimisation; and operational
continuity across the business.
Key Responsibilities
- Specifically,
the Procurement Associate at Peach can expect to undertake the
below-listed tasks and activities:
Order Management and Procurement Execution
- Support
the full procurement cycle from requisition to delivery, including:
purchase requisition review and validation; purchase order creation and
tracking and delivery follow-ups and confirmations
- Act as
the primary point of contact for procurement order statuses, providing
timely updates to internal stakeholders.
- Track
open orders, lead times, and fulfillment timelines to ensure on-time
delivery.
- Escalate
delays, order discrepancies, or risks proactively to the procurement
manager and/or user departments.
- Support
implementation and adherence to procurement SOPs and systems.
Supplier Management and Coordination
- Support
supplier pre-qualification, onboarding, and documentation in line with
company policies.
- Maintain
an up-to-date supplier database including contracts, pricing, SLAs,
performance metrics, and compliance documents.
- Coordinate
supplier performance reviews by tracking delivery timelines, quality,
responsiveness, and pricing adherence.
- Support
issue resolution with suppliers relating to delays, quality issues or
documentation gaps.
Documentation & Records Management
- Maintain
accurate and complete procurement documentation, including purchase
requisitions, LPOs, delivery notes, invoices, contracts, and supplier
records.
- Ensure
all procurement records are properly filed in the applicable systems,
version controlled, and easily retrievable for audits and reviews.
- Support
compliance with internal procurement policies, approval matrices, and
audit requirements.
- Identify
opportunities for process improvement, cost optimization, and automation
within the procurement workflows
Stock & Pre-Order Level Management
- Monitor
stock levels across all locations and categories to prevent stock-outs and
overstocking.
- Maintain
and track stock levels, pre-order and re-order levels in line with
consumption trends and operational needs.
- Support
periodic stock reviews and reconciliations in collaboration with user
teams.
- Generate
stock status reports highlighting risks, shortages and upcoming
procurement needs
Skills, Knowledge And Expertise
- Bachelor’s
degree in Procurement, Supply Chain Management, Business Administration,
or a related field.
- Diploma
in CIPS
- Member
of Kenya Institute of Supplies Management (KISM) or Chartered Institute of
Procurement and Supplies (CIPS).
- At
least 2 years experience in a procurement or supply chain role.
- Basic
understanding of procurement processes, supplier management, and inventory
control.
- Excellent
communication and follow-up skills.
- Ability
to liaise effectively with suppliers and internal stakeholders.
- Ability
to independently negotiate with suppliers, ensuring fair value for goods
and services.
- High
attention to detail and strong compliance mindset.
- Strong
organizational and documentation skills.
- Proficiency
in Microsoft office suite( Excel, word, powerpoint e.t.c) and
ERP/procurement systems is an added advantage.
- Ability
to work independently and manage multiple tasks within deadlines.
Attitudes & Behaviors
- Embrace
and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership
in all aspects of the role.
- Proactive
and self-driven approach to work
- Adaptability
and openness to feedback and learning
- Collaborative
spirit and ability to work cross-functionally
Apply: Procurement
Associate - Nairobi | Peach Tech Limited Careers
Inspector at Peach Cars KE
Job Description
Job Summary
The Car Inspector will be responsible for conducting
thorough inspections, identifying any mechanical or cosmetic issues, and
providing accurate reports to assist in making informed decisions about the
purchase or sale of vehicles. This role requires strong automotive knowledge,
attention to detail, and the ability to effectively communicate findings.
Key Responsibilities
Specifically, the Inspector at Peach can expect to undertake
the following tasks and activities:
- Conduct
comprehensive vehicle inspections, covering both mechanical and
non-mechanical aspects, in collaboration with the Assistant Inspector.
- Review
and validate inspection work, ensuring accuracy and consistency across
both personal assessments and those completed by the Assistant Inspector.
- Accurately
identify, diagnose, and document issues to ensure all findings are
properly captured and reported.
- Process
and interpret inspection data to produce clear, logical, and meaningful
documentation.
- Perform
detailed inspections with precision, maintaining high standards of quality
and accuracy.
- Guide
customers through inspection reports, ensuring findings and
recommendations are clearly communicated and well understood.
- Facilitate
and/or participate in internal training sessions to build team capability
and knowledge.
- Contribute
to continuous improvement initiatives, including research, development,
and process enhancements within the inspection team.
Skills, Knowledge and Expertise
- Diploma
or Certificate in Automotive Engineering, Mechanical Engineering, or
related field.
- Certification
in Vehicle Inspection, Automotive Diagnostics, or Motor Vehicle
Mechanics.
- 3+
years in vehicle inspection, diagnostics, or repairs.
- Experienced
in engine checks, transmission, brakes, suspension, electrical, bodywork,
and interiors.
- Knowledge
of vehicle pre-purchase and pre-repair inspection standards.
- Skilled
in using Inspection tools, e.g., OBD and computerized diagnostic
equipment.
- Proficient
in manual checks and digital reporting systems.
People & Culture Intern at Peach Cars
Job Description
The People & Culture Intern will support day-to-day
P&C operations, ensuring smooth administrative processes across the
employee lifecycle. This role is ideal for someone detail-oriented, organized,
and eager to gain hands-on experience in P&C functions within a fast-paced
environment.
- Accurately
capture, update, and maintain employee information in HR systems and
databases, ensuring data integrity and confidentiality.
- Manage
employee documentation end-to-end, including drafting, formatting,
issuing, and filing contracts and offer letters.
- Draft
and send relevant internal communications (e.g., announcements, onboarding
emails, policy updates) as guided by the P&C team
- Maintain
organized and up-to-date digital and physical employee records, ensuring
compliance and confidentiality.
- Participate
in employee check-ins where applicable, including note-taking and
follow-up on action points.
- Assist
in onboarding processes, including preparing documentation and overall
needed coordination.
- Support
P&C operations across the employee lifecycle, including scheduling
meetings, coordinating logistics, and communicating effectively with both
candidates and internal stakeholders.
- Assist
in planning and coordinating employee engagement, wellbeing, learning, and
culture initiatives, including maintaining activity calendars and
supporting event logistics.
- Support
management of employee merchandise, including tracking inventory,
coordinating distribution to new hires and staff, and supporting branding
or engagement initiatives tied to company merchandise.
- Provide
general administrative support to the People & Culture team.
Knowledge And Experience
- Recent
graduate with a Bachelor’s degree in Human Resources, Business
Administration or a related field
- Strong
administrative and organizational skills
- Basic
understanding of P&C processes is an added advantage
- Proficiency
in Google Workspace or Microsoft Office tools
- Strong
written and verbal communication skills
Competencies
- High
level of accuracy
- Strong
organizational skills
- Demonstrates
accountability
- Effective
communication skills
- Strong
problem-solving ability
- Embraces
and exemplifies Peach Cars’ values of Challenge, Respect, and Ownership
- Proactive
and willing to take ownership of tasks
- High
level of integrity with a strong commitment to maintaining confidentiality
- Eagerness
to learn and openness to feedback
- Collaborative
and supportive team player
- Comfortable
working in a fast-paced, evolving environment
Apply: People
& Culture Intern - Nairobi | Peach Tech Limited Careers
Customer Representative at Peach Cars
Job Summary
As our Customer Representative, you will be the first
operational control point in the sales journey. You will respond quickly to
incoming enquiries, capture accurate minimum-viable customer information, route
each valid lead to the right Relationship Advisor, and ensure that the next
qualified step happens without delay. This role is vital to Peach’s
single-owner operating model because it protects top-of-funnel speed, data
hygiene, and clean handoffs.
This is not a sales role, your job is to create momentum,
accuracy, and confidence at the point of entry, while escalating commercial
questions, privacy concerns, suspicious requests, and customer-experience risks
through the correct channels.
Key Responsibilities
- Specifically,
the Customer Representative at Peach can expect to lead/own the following
customer interaction elements:
Customer Intake & Triage
- Respond
promptly to phone, WhatsApp, email, and walk-in enquiries of potential
customers during staffed hours.
- Warmly
greet and listen carefully to identify whether the customer is a buyer,
seller, or trade-in customer, general guest, etc. and confirm a/o capture
the minimum facts needed to move the contact forward.
- In
buyer or seller cases, confirm key basics such as vehicle or category
interest, timing, location, preferred contact method, finance interest,
and next-step readiness.
Routing, Scheduling & Customer Momentum
- Assign
each valid sales enquiry to the correct Relationship Advisor based on
branch, stock type, language, workload, and customer need.
- Book
the first qualified next step, including consultation calls, viewings,
test drives, seller intake calls, or inspection slots.
- Send
confirmations and reminders, and chase any missing basic information
required before the next interaction.
CRM Discipline & Queue Control
- Create
or update CRM records accurately and in real time.
- De-duplicate
contacts, keep mandatory fields complete, and ensure that no valid lead
sits unassigned beyond the first interaction.
- Monitor
stale first contacts, broken handoffs, and queue hygiene issues, and raise
them quickly.
Risk Escalation & Data Stewardship
- Escalate
sales enquiries immediately rather than providing unauthorised services to
customers.
- Escalate
urgent complaints, suspicious behaviour, sensitive document issues,
privacy concerns, and customer-experience risks through the correct
channel.
- Capture
only the data needed to progress the case, and avoid turning early-stage
chat threads into insecure document repositories.
Team Contribution & Continuous Improvement
- Spot
recurring lead-quality, routing, script, or tooling issues and feed them
back to the wider sales operation.
- Contribute
to service-quality reviews and help improve the speed and cleanliness of
the customer intake process.
- Represent
Peach professionally in every first interaction, knowing that this role
often creates the customer’s first impression of the company.
Skills, Knowledge and Expertise
Need to haves
- 1–2
years of experience in high-volume customer service, hospitality, retail,
telesales, contact-centre work, or a similarly fast-paced service
environment.
- Strong
accuracy in data entry, note-taking, and administrative follow-through.
- Comfort
using CRM systems, calendars, messaging tools, and multi-channel
communication tools.
- Strong
written and verbal communication, with the ability to be clear, polite,
and useful under pressure.
- Good
judgement about what to handle directly and what to escalate immediately.
Nice to haves
- Prior
exposure to automotive, marketplace, retail-finance, or structured
appointment-setting environments.
- A
diploma or degree, where it complements strong service capability rather
than replacing it.
- Experience
working in roles where speed, scheduling, and customer courtesy all
mattered at once.
Competencies
- Service
speed & queue control: able to create momentum without sacrificing
accuracy.
- CRM
discipline: keeps records clean, current, and useful for downstream
owners.
- Communication
& listening: understands intent quickly and communicates clearly
across channels.
- Judgement
& escalation: knows when to route, when to schedule, and when to raise
risk.
- Execution
& detail orientation: protects customer confidence through clean
operational basics.
Attitudes & Behaviors
- Customer-first:
treats responsiveness and courtesy as core parts of the job, not as
extras.
- Calm
under pressure: stays organised and helpful during spikes in enquiry
volume.
- Highly
collaborative: sees handoffs as part of service quality, not as a reason
to disengage.
- Disciplined:
values clean records, clear next steps, and reliable routine.
- Integrity-led:
respects privacy and handles sensitive issues carefully.
- Owner’s
mindset: takes responsibility for getting the case into the right hands
quickly and correctly.
Finance Associate at Peach Cars KE
To support our growing sales operations and finance
function, Peach Cars is looking for a Finance Associate to join the Finance
Team. This role is pivotal in ensuring timely, accurate, and well-documented
financial processes related to sales transactions. The Finance Associate will
play a key role in confirming inbound payments, verifying outbound payments,
managing invoicing, reconciling the sales deposit account, and contributing to
accurate data tracking.
Key Responsibilities
Specifically, the Finance Associate at Peach can expect to
lead/own the following elements:
1. Sales Payment Confirmation & Verification
- Confirm
all inbound payments related to sales, including deposits and balance
payments, ensuring timely and accurate payment tracking for financial
clarity
- Track
and verify outbound disbursements (e.g., seller payouts, broker payments).
- Collaborate
with Sales to ensure that internal records match the actual vehicle
transactions
2. Deposit Account Reconciliation
- Maintain
and reconcile the car sales deposit account on a monthly basis, resulting
in a fully reconciled account that supports accurate reporting and
compliance.
- Identify
and escalate any variances or unexplained entries.
3. Invoice Management
- Generate
sales invoices and ETRs once ownership transfer is confirmed by the Sales
Admin Team, ensuring all invoices are issued promptly and aligned with
transactions.
- Post
all sales invoices into QuickBooks for accurate financial recording.
4. Documentation & Process Support
- Maintain
the digital filing system for all vehicle-related financial documents
(MEGA) to ensure organized, auditable records.
- Support
in tracking the full payment-to-invoice lifecycle for each sale.
- Assist
in refining and documenting sales-related processes to improve operational
efficiency
5. Cross-Functional Finance Support
- Collaborate
with the Finance Associates on specific assignments related to
reconciliations, bookkeeping, supplier payments, or tracking metrics,
contributing to flexible, responsive support that strengthens team output.
- Participate
in any ad hoc tasks assigned by the line manager.
Requirements
Must Have Qualifications
- Bachelor’s
degree in Finance, Accounting, or related field.
- 1–2
years’ experience in a finance/Accounting role handling payments,
invoicing, and reconciliations.
- Hands-on
bank/deposit account reconciliations with variance investigation and
clearance.
- Strong
Excel skills (lookups, pivot tables, reconc templates, data cleaning).
- Working
knowledge of invoicing and ETR issuance; ability to post sales invoices
accurately.
- Familiarity
with accounting systems (QuickBooks required for day-to-day posting).
- Meticulous
documentation habits; comfortable maintaining audit-ready digital files
(e.g., MEGA/Drive).
- High
attention to detail, numerical accuracy, and follow-through under daily
and month-end deadlines.
- Integrity
and confidentiality handling sensitive financial and customer data.
- Knowledge
of tax/compliance basics related to sales invoices/ETR.
- Clear,
professional written and verbal communication; responsive to stakeholders
(Finance & Sales)
Nice to have qualifications
- Self-directed
and reliable, with the ability to prioritize multiple deals/tasks with
minimal supervision
- CPA
(completed or in progress)
- Experience
in automotive, retail, or high-transaction environments
- Process-oriented
mindset, with the ability to map the payment → invoice → reconciliation
flow and suggest improvements
- Comfortable
building lightweight trackers and metrics (e.g., receivables aging,
invoice cycle time, exception logs)
Dealership Listing Internship at Peach Cars
The Dealership Listing intern will support the dealership
team with administrative coordination, document management, and vehicle listing
processes to ensure accurate records, efficient handling of documentation, and
smooth preparation of dealership vehicles for listing on Peach systems.
Key Responsibilities
Specifically, the Dealership Listing Intern at Peach will be
trained to undertake the following tasks and activities:
Documentation & Data Management
- Assist
the dealership team in collecting and verifying business KYCs and vehicle
documentation (e.g., logbooks, importation documents).
- Enter
and maintain accurate documentation data in Peach systems.
- Draft
sales agreements, contracts, and related schedules as instructed by the
dealership team.
- Follow
up with account decision-makers to request and obtain required
documentation.
- Support
records keeping and tracking of dealership agent activities over time.
Vehicle Listing & Coordination Support
- Assist
the dealership team in photographing external vehicles for listing.
- Collect
and centralize images of dealership vehicles to be listed on
Peachcars.co.ke.
- Upload
vehicle details and photos into Peach systems.
- Assist
in coordinating dealership vehicle viewings with relevant stakeholders.
- Build
and maintain ground-level relationships with dealership agents and
facilitators.
Skills, Knowledge and Expertise
- Diploma
or degree in Business Administration, Office Management, or a related
field.
- Proficient
in PC/laptop use; typing speed of 40 WPM or higher.
- Familiarity
with Microsoft Office or Google Workspace (Sheets/Excel, Docs/Word).
- Basic
data entry skills; experience in systems or administrative work is a plus.
- Able
to work efficiently and maintain accurate records.
- Experience
in photography and/or vehicle sales is a plus!
Other Job Details
Competencies
- Attention
to detail
- Organization
and time management
- Communication
and follow-up
- Reliability
and accountability
Attitudes & Behaviors
- Proactive
and willing to learn
- Responsible
with documentation and data accuracy
- Collaborative
and supportive to team members
- Professional
when engaging external stakeholders
Dealership Admin Internship at Peach Car KE
Dealership Admin Intern
The Dealership Admin Intern will support basic
administrative and operational tasks. The role focuses on documentation
support, data entry, and assisting with vehicle listing processes to ensure
smooth coordination between dealership agents and internal systems.
Key Responsibilities
Specifically, the Dealership Admin Intern at Peach will be
trained to undertake the following tasks and activities:
- Documentation
Support: Maintain records of dealership activities.
- Sales
Support: Draft sales agreements, contracts, and schedules as
instructed by the dealership team.
- Follow-Ups: Communicate
with account decision-makers to request outstanding documentation or
information.
- Vehicle
Listings: Assist in photographing vehicles, collecting images,
and uploading vehicle details and photos to Peach systems.
- Coordination
& Relationship Building: Support vehicle viewings and
maintain professional relationships with dealership agents and
facilitators.
Skills, Knowledge and Expertise
- Diploma
or degree in Business Administration, Office Management, or a related
field.
- Proficient
in PC/laptop use; typing speed of 40 WPM or higher.
- Familiarity
with Microsoft Office or Google Workspace (Sheets/Excel, Docs/Word).
- Basic
data entry skills; experience in systems or administrative work is a plus.
- Able
to work efficiently and maintain accurate records.
- Experience
in photography and/or vehicle sales is a plus!
Other Job Details
Competencies
- Takes
initiative to follow up and support tasks without constant supervision.
- Manages
multiple tasks efficiently and keeps records up to date.
- Ensures
accuracy in documentation and data entry.
Attitudes & Behaviors
- Reliable,
detail-oriented, and organized.
- Professional
and proactive in task follow-ups.
- Open
to learning and responsive to feedback.
What Success Looks Like
Consistent, accurate documentation, timely data entry,
smooth vehicle listings, and reliable support to the dealership team, while
building strong working relationships with agents and facilitators.
Sales Associate Buyer Facing at Peach Cars KE
Job Summary
The Sales Associate-Buyer Facing role at Peach drives car
sales by understanding customer needs and offering expert guidance. Success in
this role requires strong negotiation, customer relationship building,
collaboration skills, and knowledge of the car industry.
The individual will focus on ensuring customer satisfaction
and accurate data management using available tools while meeting and exceeding
sales targets.
As a customer-facing position, the role necessitates the
ability to build multi-level trust and maintain transparency at all customer
touchpoints. If this sounds like you, we are super excited to hear from you!
Key Responsibilities
Specifically, the Sales Associate-Buyer Facing at Peach can
expect to undertake the below listed tasks and activities:
Understand and address customer needs, educate them on
available products and services, and successfully negotiate and close car
sales.
- Conduct
thorough needs assessments with customers to understand their preferences
and requirements;
- Present
vehicles, highlighting features that align with customer needs;
- Negotiate
pricing, financing options, and trade-ins where applicable;
- Manage
the sales process from initial contact to closing the sale and ensure a
smooth transition for the customer in line with company standard operating
processes and policies;
Build and maintain strong relationships with customers
throughout their journey including resolving complaints and providing proactive
communication.
- Reach
out to potential customers through follow-up calls, emails, WhatsApp to
nurture relationships and follow up on inquiries;
- Address
customer inquiries and concerns promptly and effectively while escalating
where required;
- Schedule
and conduct test drives while maintaining a positive experience for all
customers;
- Maintain
regular communication to update customers on deal cars, offers, and
promotions;
Collect and accurately input data into trackers and CRM
systems on time to support sales activities and decisions.
- Input
customer information and sales data into CRM systems accurately and on
time;
- Update
records to reflect customer interactions, inquiries, and sales progress;
- Monitor
and report on sales metrics and data to track leads, follow-up schedules,
and performance;
Work effectively with internal teams, including but not
limited to Inspections, Fleet, and Customer Experience to promote sales growth
and enhance Peach’s overall performance.
- Attend
regular team meetings to discuss sales strategies and share best
practices;
- Collaborate
with the Finance team to provide accurate and complete information
relating to customer payments and receivables;
- Work
with the Inspections and Fleet teams to ensure timely and accurate
inspection reports and car movements respectively;
- Partner
with Customer Success and Marketing teams to ensure timely follow-up and
pipelining of all leads generated;
Maintain a deep understanding of the automotive industry and
competitive landscape to effectively advise customers and meet sales targets
- Engage
in continuous training and learning programs about the features,
specifications, and benefits of vehicles in the Peach Cars pipeline;
- Build
relationships with industry professionals i.e. sales and buyer
professionals;
- Attend
automotive bazaars and other events to build networks and learn about the
automotive industry;
Requirements
- Educational
Background: A Bachelor’s degree in Business, Marketing, or a related field
is preferred;
- Industry
Experience: A minimum of 2 years of experience in automotive sales.
Additionally, background in retail sales or customer experience can be
beneficial for developing pertinent skills.
- Communication
Skills: Proficient in both verbal and written communication for effective
customer interaction and the ability to present information clearly and
persuasively to customers.
- Data
Management: Proficiency in using CRM systems and other sales tools for
tracking customer interactions and managing leads.
- Customer
Relationship Management: Skills in building and maintaining strong
customer relationships, including handling inquiries and complaints in a
busy environment.
- Sales
Techniques: Proven experience with sales strategies and techniques,
including upselling and cross-selling across various sales channels such
as online sales, direct sales, telesales, and lead generation
tactics.
Product Operations Associate at Peach Cars KE
Job summary
The Product Operations Associate will support the structured
execution of product releases, request governance, user enablement, and product
adoption across Peach branches.
This role is responsible for strengthening product
operations by improving release discipline, safeguarding data integrity, and
supporting scalable product processes as product complexity grows.
The role will work cross-functionally with Marketing,
Customer Success, Sales, Inspection, Fleet, Growth, People & Culture, and
broader Operations teams to ensure smooth rollout, adoption, and operational
alignment of product initiatives.
Key Responsibilities
Specifically, the Product Associate Manager at Peach can
expect to own the following elements:
Release & Testing Support
- Support
structured feature releases by coordinating UAT, maintaining testing
discipline, and ensuring smooth validation before and after go-live.
Product Request Management
- Own
the structured intake, tracking, and organization of product requests to
ensure visibility, clarity, and prioritization readiness.
Branch-Level Product Enablement
- Drive
branch-level adoption of product workflows by supporting rollouts,
reinforcing compliance, and identifying operational friction.
Documentation & Training
- Maintain
accurate and up-to-date product documentation while supporting onboarding
and ongoing user enablement.
Operational Product Insights
- Monitor
product usage and operational patterns to surface adoption gaps, recurring
issues, and structured feedback to the Product team.
Skills, Knowledge and Expertise
Must-Have Qualifications
- Bachelor’s
degree in Business, IT, Engineering, Operations, or related field
- 1 to
2 years of experience in operations coordination, product support, project
coordination, QA testing, or a similar structured environment
- Strong
organizational and documentation skills
- Comfort
working with dashboards, spreadsheets, and internal systems
- Strong
written and verbal communication
Admin Intern at Peach Cars KE
The Admin Intern will provide critical support to the
administration team by assisting with day-to-day clerical tasks, maintaining
organized records, and supporting office operations. This internship is
designed to provide hands-on experience in administrative operations, office
management, and vendor coordination while developing organizational,
communication, and problem-solving skills
Key Responsibilities
Front Office Support
- Receive
and direct clients and visitors with professionalism and courtesy
- Offer
refreshments to guests (tea, coffee, water, juice)
- Maintain
a clean and organized reception area
- Assist
in handling deliveries from vendors and couriers
Facilities Support
- Monitor
cleanliness of office spaces and escalate issues where necessary
- Support
in tracking minor office repairs and follow-up on completion
- Help
in onboarding new joiners by preparing basic equipment/furniture lists
- Assist
in updating furniture/equipment inventory logs
Filing & Documentation
- Assist
in collecting, sorting, and filing physical and digital documents
- Help
in updating sales agreement trackers under guidance from the
associate/admin manager
- Participate
in monthly document audits and flag inconsistencies for review
Compliance Support
- Help
in organizing files related to licenses, permits, and audit documentation
- Pin
and file compliance certificates on notice boards and shared drive
- Assist
in arranging logistics for health and safety training and fire drills
Inventory & Procurement Assistance
- Support
stock-taking exercises and inventory updates
- Assist
in preparing internal requests for items and updating inventory trackers
- Help
with receipt filing and basic payment documentation under supervision
Vendor & Event Coordination
- Help
maintain updated vendor contact lists
- Provide
logistical support during employee engagement activities and office events
- Assist
in collecting feedback post-events and compiling simple reports
Helpdesk Support
- Log
and record incoming helpdesk requests from staff (e.g., travel, repairs,
supply needs)
- Forward
routine requests to the relevant Admin Associate or department
- Follow
up on low-priority tasks and send reminders for pending actions
- Update
the helpdesk tracker under supervision
- Resolve
simple, low-risk requests such as office supply restocking or cab bookings
- Assist
in preparing weekly summaries of helpdesk requests for internal reporting
Requirements
- Pursuing
or recently completed a diploma/degree in Business Administration, Office
Management, or a related field.
- Basic
proficiency with Google Workspace (Docs, Sheets, Drive) and email/calendar
tools.
- Strong
organization and attention to detail; accurate digital/physical filing and
tracker updates.
- Professional
communication and front-desk etiquette; friendly, service-oriented
demeanor.
- Reliable
time management; able to juggle multiple tasks and meet deadlines.
- High
integrity and confidentiality when handling company documents, payments,
and data.
- Willingness
to work on-site, support office events, and assist with light office
logistics (moving supplies, setting up rooms).
- Alignment
with Peach Values: Ownership, Respect, and Challenge.
Engineering Manager at Peach Cars KE
Duties and Responsibilities:
Specifically, the Engineering Manager at Peach can expect to
undertake the below listed tasks and activities:
- Technology
strategy and leadership
- Work
primarily with the Head of Product and the broader Peach leadership team
and other stakeholders to co-create a technology roadmap, based on
reviewing product specifications and requirements and developing clearly
documented and communicated architectures and standards. Primarily own the
tactical implementation of this technology roadmap, as well as co-owning
the delivery of products and features with the Product Manager.
- Result:
technology strategy is clearly defined, and communicated; team is aware of
the strategy, the strategic initiatives, and how their work fits into
achieving the strategic goal
- Management
of engineering and development cycle
- Work
collaboratively with the product team in addition to sales,
marketing, legal, and other stakeholders – internal and external – to
scope needs, design product solutions, manage development and deployment,
and iterate as needed. Manage the delivery board for the engineering team,
setting priorities and unblocking team members to build a well-functioning
team with a high throughput, on time and high quality deliveries.
- Result:
well-managed backlog with a clearly defined and communicated process for
executing into backlog; tracking for engineering metrics
- People
management
- Serve
as a leader, mentor and manager to a young engineering team. Managing the
day to day efforts and outcomes of individuals directly involved in
engineering and external service providers, as well as assessing talent
needs and recruiting, hiring, and on-boarding of staff related to the
Engineering team
- Result:
clear process for tracking and improving individual and team performance;
culture of review, open discussion, commitment and tracking towards
improvements in core team metrics; strong personal and team alignment with
and demonstration of company values and broader culture
- Software
engineering and code reviews
- Lead
the Engineering Team from the front, developing and working actively on
codebases as well as reviewing work done by Engineers. Your primary role
is management of the team but you will be required to roll up your sleeves
and get into the code from time to time.
- Result:
processes and continuous team improvement that lead to quality code and
steady release pipeline; technical mentorship through code reviews
- AI
adoption and enablement
- Drive
the adoption and effective use of AI tools and practices within the
development team to amplify productivity, automate repetitive tasks,
improve code quality, and unlock innovative ways of working. Champion
experimentation with emerging AI technologies to deliver better, faster
outcomes for Peach Cars and its customers.
- Result:
team is equipped, trained, and encouraged to use AI responsibly to
multiply their impact; measurable improvements in development speed,
quality, and innovation.
- Other
duties as assigned
- When/how
needed, contribute to the future of Peach Cars apart from tech / product
development- help make and remake strategy and operations across the
business units, problem-solving for challenges and acting thoughtfully but
nimbly to take advantage of opportunities
- Result:
willing attitude to help where needed
Knowledge and Experience:
- Bachelor’s
degree or equivalent practical experience.
- Minimum
3 years of experience in engineering management, or related technical
managerial roles
- Minimum
5 years of experience building and shipping technical products
- Experience
developing/launching products/technologies within one or more of the
following: Cloud, SaaS, enterprise, internal tools, and/or supply chain
networks.
- Experience
managing day-to-day technical and design execution
- Analytical
skills for problem solving and using data for decision making
How to Apply:
Please write to careers@peach-technology.com with
the title, “Engineering Manager Your Name” with an attached
CV.
Product Manager at Peach Cars KE
- We are
seeking a Product Manager to take ownership of Peach’s product strategy
and execution. This is a high impact role at the intersection of customer
needs, business growth, and technology.
- The
ideal candidate is equal parts strategic thinker and hands-on builder
excited to shape the roadmap, own the delivery cycle, and create products
that transform the automotive experience in Kenya. You will work closely
with the product engineering team, marketing, customer success,
Inspection, Fleet etc and leadership to develop and launch impactful
solutions that scale.
- Own
and align roadmap with business goals and customer needs. Define and
prioritize features based on insights and trends.
- Adjust
priorities based on feedback and impact.
PRODUCT DEVELOPMENT & LIFECYCLE
- Lead
product lifecycle from discovery to launch and iteration. Collaborate with
engineering, sales, and marketing for timely delivery. Maintain clear
product docs and release notes.
CUSTOMER & MARKET INSIGHTS
- Collect
customer feedback through research and data. Monitor competitor and market
trends.
- Turn
insights into actionable opportunities.
BUSINESS GROWTH & PARTNERSHIPS
- Explore
new business models, monetization, and partnerships. Build features that
drive acquisition, retention, and revenue. Improve user flows and sales
funnels.
KEY QUALIFICATIONS
- Bachelor’s
degree or equivalent practical experience.
- 5+
years in product management or related technical roles, with at least 1
year leading product development.
- Proven
experience building and launching products, ideally in Cloud, SaaS,
marketplaces, or supply chain environments.
- Strong
collaboration and stakeholder management skills with the ability to
influence without direct authority.
- Experience
in multiple functional areas such as Product Management, Engi- neering,
UX/UI, Sales, Customer Support, Finance, or Marketing.
- Knowledge
of automotive, marketplace, or emerging markets is a plus.
How to Apply: