Sales Trainee at DHL Global Forwarding
Job Description
DHL Global Forwarding has an opening for a Sales
Trainee in Nairobi, Kenya. Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory in
line with business strategy, financial objectives, Group guidelines and
policies.
Kenyajob market
Join us in connecting people and improving lives!
In this Sales Trainee position
- Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory
in line with business strategy, financial objectives, Group guidelines and
policies.
- Administer
sales plans covering sales forecasts, revenues, costs and budgets for a
defined area/ territory.
- Administer
sales, marketing, customer retention, advertising, pricing and
distribution plans for the territory/area.
- Strengthen
commercial exposure- Include participation in customer meetings, joint
sales visits, and exposure to the quotation and negotiation process.
- Assist
formulate concept to manage critical pricing policies, monitor
profitability against targets and manage price re-negotiation.
- Perform
reconciliation of sales, revenues and costs against forecasts to identify
problem areas.
- Identify
and highlight improvement areas based on pipeline reporting in
collaboration with sales effectiveness.
- Apply
prescribed processes to research market trends and customer requirements
and support translation of products/ services into solutions to meet their
needs.
- Support
coordination to implement customer strategies, contract negotiations,
cross selling activities and supply chain management processes.
- Administer
sales support processes and tools to ensure sales force effectiveness.
Stakeholders
- Explain
facts, policies and practices related to job area.
- Support
and interact primarily with colleagues of own sub-function.
- Develop
a network of contacts to build up relationships and strengthen the
organizational, product and market knowledge.
Management Responsibility
- Individual
contributor without direct responsibility for leading others.
Now, here is what we need from you!
Education Level
- Bachelor’s
Degree or equivalent experience/qualification
Experience Level
- less
than 2 years
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Apply: Sales
Trainee in Nairobi, Nairobi Municipality, Kenya | Careers at DHL Group
SSA KE Service Point Advisor – Leave Cover Kisumu and Nakuru at DHL
Job Description
Overall Role Purpose:
Offer DHL Express product and services to all walk in
customers at the designated service point. Continuous provision of great
service quality to enhance customer experience that will encourage repeat
businesses for profitability and present a successful brand ambassador for the
organization at all times.
Accountabilities
Customer Internal
Commercial Department
- Deliver
results through understanding and implementation of the commercial roles
- Identify
and exploit opportunities within existing and new customers in the
promotion of DHL value added Services (VAS) E- Commerce, and TDI products
to drive profitability.
Service Excellence Key Performance Indicators (KPIS)
- Shipment
per Day (TDI) growth must not be less than AOP.
- Revenue
per Day (TDI) growth must not be less thank AOP.
- Up
selling (TDX, SII, IB) must not be lower than the set target.
- Cash
Import Express (RPA) growth must
Individual Key Objectives (IKO)
- SPA
Visit Quality assessment greater than or equal to 90% (monthly per
advisor)
External
DHL Customers
- Provide
customer oriented quality of service at all times in order to satisfy
Customer’s needs.
- Sell
DHL range of products and services through telesales and walk-in customers
in order to stimulate patronage of other services
- Maintain
a high standard of personal and office appearance and ensure the corporate
image is projected positively
- Deliver
best in class customer service by fulfilling each customer’s unique needs
while adhering to DHL policies and standards.
- Respond
to customer’s queries regarding information on pricing, customs
requirements, products and services
Internal Stakeholder
Subfunction Departments
- Liaise
with other departments and Operations to address issues on service quality
and Finance to address issues on billing quality.
Process
- Responsible
to contact customers as per schedule in place through calls and customer
visits in order to increase sale from the existing or new customers and
drive loyalty.
- Accountable
for safe and accurate collection of sales proceeds and ensure proceeds are
remitted same day and cash reconciliation completed on the tool available
and receipts handed over to receiving cashier.
- Ensure
full shipment data capture (FSDC) accurate coding of all shipments
accepted and correct details entered in the tools and systems available to
facilitate prompt transit and delivery of shipments.
- Confidently
and knowledgeably handle customer’s complaints and or objections whilst
maintaining composure and take all possible actions to resolve issues
(without over-committing) to the customer’s full satisfaction and
experience.
Service improvement Issue
- Highlight
areas of improvement with suggested solutions – to improve DHL’s
procedures, technology and service to positively enhance customer’s
experience with DHL Express, Marketing support and continuous business
performances.
People – Management
- Incumbent
has no direct reports and authority over country line and functional
channel. Nevertheless he/she must be able to report promptly other
services issues of customers to the supervisor and advise on any down
trader/lapsed customers to reduce attrition rate and maximize
opportunities to competitive business gains.
- Informal
influence to enable improvement and positive change within the
organization.
Skills/Qualifications
- Typing
skills (at least 50wpm preferable)
- Telephone
skills (excellent)
- Conflict
resolution skills
- communication
skills
- Negotiation
and interpersonal skills (excellent)
- Sound
customer relationship experience
- Strong
understanding of customer service and operations
- Mental
alertness
- Assertiveness
- Geographical
knowledge
- Previous
experience in Retail Points of Sales, Sales or Customer Services
Competencies
Competency Segment ‘Business’
- Analysis: Break
down a problem, situation or process into its component parts, separates
the main issues from side issues, understands the nature of parts and
their relationship to one another. Seeks out and critically evaluates both
numerical and narrative information. Draws accurate conclusions.
- Planning
and organizing: Sets clear and realistic goals and objectiveness.
Establishes a course of action and a sequence of steps to ensure that
activities and objectives are efficiently achieved. Is structured with
good personal organization schedules time effectively and use efficient
work methods and tools.
- Decision
making: Makes Timely and appropriate choices based on accurate
analysis and experience. Uses sound judgement even in conditions of
uncertainty. Anticipates impact of decisions and plans how to manage the
risk.
- Results
orientation: Continually seeks to accomplish critical tasks with
measurable results. Overcomes obstacles and makes adjustments to achieve
results. Focuses self and others to achieve targets aligned with business
goals.
Competency segment ‘Leadership’
- Teamwork: Works
cooperatively with others to achieve target and objectives. Accomplishes
own tasks in support of team goals and actively offers to help colleagues.
Supports group decisions.
Competency segment ‘Personal’
- Accountability: Acts
responsibly. Can be counted on to keep commitments. Complies with the
intent of policies, procedures and agreements. Builds others’ trust in own
professionalism, integrity, expertise and ability to get results.
- Communication: Provides
both verbal and written information in a timely, clear and concise manner.
Expresses ideas effectively, adjusting style, tools and mode to the needs
of others. Listens attentively and summarizes or asks questions, when
needed to clarify information.
- Self-Management. Remails
calm, objective and controlled in responding to urgent or demanding
situations. Maintains effective performance under pressure. Stays
Positive.
Expected Years of Experience (Minimum)
- One
year post qualification relevant to work experience preferably within the
service industry.
Expected Educational Qualification (Minimum)
- University
degree/ Higher Diploma from a reputable institution
National Customer Manager
Role Context
Plan, organise and direct the Key Accounts Group in country
in order to achieve targeted revenues and profitability.
Key responsibilities
- Manage
and develop a portfolio of prospects and existing customers &
establish customer agreements. Develop and implement an approach to secure
competitors major account customers (prospects) in the shortest time
possible
- Is in
daily contact with customers, provide customer and sales support. Liaise
with Ground Operations to ensure that Regular customers get the required
service
- Make
decisions during negotiation with customers related to volume and discount
levels. Propose discount agreements to the sales manager for approval
- Plan,
organise and direct the National Channel Group in country in order to
achieve targeted revenues and profitability
Minimum Requirements
Education & Experience
- Bachelor
Degree and 6-8 years’ experience in related field, including at least 2
years of supervisory experience
- Extensive
depth of expertise and knowledge in specialized areas
- A
thorough understanding of specific aspects of work supervised
- Develops
advanced concepts
- Viewed
as expert in functional or business area within DHL
- Deals
with cross-cultural tactical issues
- Relationship
building
- Commercial
focus
- Customer
Orientation
- Building
and leading teams
- Cross
border thinking
- Computer
proficiency