Operations Manager at Ramco Group
The Operations Manager will lead planning, tendering,
execution, and delivery of projects, optimize supply chain and logistics
processes, and ensure adherence to legal, safety, and quality standards while
fostering a high-performance culture.
Key Responsibilities
Strategic & Operational Leadership
- Plan,
direct, and coordinate daily operations across both divisions to ensure
efficiency, productivity, and profitability.
- Develop
operational strategies that align with company goals and client
requirements.
- Monitor
operational performance using KPIs and implement improvements where
necessary.
Technical Oversight Electrical Solutions
- Lead
all electrical works, installations, and commissioning activities.
- Provide
technical guidance in electrical design, drafting, tender preparation, and
estimation.
- Review
technical drawings, BOQs, and specifications for compliance and
cost-effectiveness.
- Conduct
site inspections to ensure quality, safety, and timely completion.
Construction & Interior Fit-Out Operations
- Oversee
project planning, execution, and delivery for construction and interior
projects.
- Coordinate
site management, workforce allocation, and subcontractor performance.
- Ensure
compliance with building codes, regulations, and safety protocols.
Tendering, Estimation & Client Engagement
- Prepare
competitive bids and cost estimates for both electrical and construction
projects.
- Liaise
with clients, suppliers, and consultants to clarify requirements and
negotiate contracts.
Supply Chain & Logistics
- Oversee
procurement, inventory management, and material logistics for multiple
projects.
- Establish
strong supplier relationships to ensure cost efficiency and timely
deliveries.
Financial & Administrative Management
- Prepare
project budgets and monitor expenditure against forecasts.
- Ensure
timely project certification, invoicing, and payment follow-ups.
- Produce
operational reports and present them to senior management.
People Management & Leadership
- Supervise
site teams and back-office employees, ensuring performance targets are
met.
- Provide
mentorship, training, and professional development for staff.
- Promote
a culture of safety, accountability, and operational excellence.
Qualifications & Skills
Education & Experience
- Bachelors
Degree in Electrical Engineering is required; academic and/ or
qualifications and certifications in construction management and related
courses preferred.
- Minimum
5 years experience in operations or project management within electrical
solutions, plus exposure to construction/interior fit-out projects.
IT – Business Process Designer at Ramco Group
Designation: IT – Business Process Designer
Location: Nairobi – Kenya
Role Type: Full-Time
Role Purpose:
The Business Process Designer is responsible for designing,
documenting, optimizing, and continuously improving end-to-end business
processes across multiple functional areas of the organization (e.g., Sales,
Procurement, Production, HR, Finance, Customer Service). The role supports
strategic business initiatives by identifying process inefficiencies,
recommending improvements, aligning workflows with business objectives, and
supporting digital transformation through process mapping and standardization.
This individual acts as a cross-functional liaison between
departments, applying process design methodologies and business analysis skills
to drive operational efficiency, consistency, scalability, and compliance.
Key Responsibilities
1. Process Mapping & Documentation
- Lead
the design and documentation of current and future-state business
processes across various departments using standardized process modeling
techniques.
- Facilitate
workshops and interviews with key stakeholders to gather insights and
clarify workflows.
- Create
and maintain comprehensive process documentation, including process maps,
standard operating procedures (SOPs), among others.
2. Process Improvement & Optimization
- Analyze
business processes using Lean, Six Sigma, and other continuous improvement
methodologies to identify bottlenecks, redundancies, delays, or cost
drivers.
- Recommend
and implement process improvements that improve efficiency, quality,
service delivery, and cost-effectiveness.
- Support
change management efforts to ensure successful adoption of new processes.
3. Cross-Functional Collaboration
- Partner
with functional leaders and process owners to align process changes with
strategic goals, regulatory requirements, and operational needs.
- Act as
a bridge between business and IT teams for digital transformation
initiatives, process automation, and system enhancements.
- Collaborate
with project managers, analysts, and technical teams to ensure process
improvements are integrated with systems and tools.
4. Process Governance & Standardization
- Support
the establishment of process governance frameworks and best practices
across departments.
- Ensure
processes are standardized across the organization where appropriate,
while accounting for necessary variations.
- Monitor
compliance with documented processes and recommend improvements as
business needs evolve.
5. Performance Measurement & Reporting
- Define
KPIs and process performance indicators for critical processes.
- Track
performance against benchmarks, identify trends, and support corrective
actions where needed.
- Develop
and present reports or dashboards for senior management on process
performance, improvement initiatives, and operational efficiencies.
6. Digital Enablement & Automation
- Identify
opportunities for process automation, digitization, and integration with
enterprise systems (e.g., ERP, CRM, workflow tools).
- Support
the implementation of digital solutions, ensuring processes are optimized
for technology enablement.
- Collaborate
with IT and transformation teams to test and validate system-driven
process changes.
7. Change Management & Training
- Assist
in the development of training materials and user guides for new or
updated processes.
- Conduct
training sessions or workshops for process users and stakeholders.
- Champion
a culture of continuous improvement, knowledge sharing, and process
ownership.
Key Deliverables
- Documented
process maps
- Process
improvement proposals and business cases
- SOPs
and process manuals
- Training
materials for new/updated processes
- Performance
reports on process KPIs and improvement outcomes
- Recommendations
for automation or digital enablement
Qualifications & Experience
Education:
- Bachelor’s
degree in IT, Business Administration, Operations Management, Information
Systems, or a related field.
- Certification
in Lean, Six Sigma (Green/Black Belt), BPM (Business Process Management),
or related frameworks is an added advantage.
Experience:
- 4+
years of experience in business process design, improvement, or
operational excellence roles.
- Demonstrated
experience in cross-functional process mapping and improvement within
complex or matrixed organizations.
- Experience
working with enterprise systems such as ERP, CRM, or workflow automation
tools.
- Prior
exposure to digital transformation, automation (e.g., RPA), or systems
implementation projects is desirable.
Core Competencies & Skills
- Process
Design Expertise Strong skills in modeling, analyzing, and
optimizing processes using tools like Figma, Visio, Kissflow, Lucidchart,
or ARIS.
- Analytical
Thinking Strong problem-solving abilities with a data-driven and
root-cause analysis mindset.
- Project
Management Ability to manage or support process improvement
projects across multiple functions.
- Collaboration
& Facilitation Skilled in leading workshops and coordinating
with cross-functional teams.
- Communication Strong
written and verbal communication skills, with the ability to present
findings and influence decision-makers.
- Systems
Thinking Ability to understand the interdependencies of people,
process, and technology across an organization.
- Attention
to Detail High standards for documentation accuracy and process
clarity.