Customer Care Agent at Zuri Health
Role Description
We are seeking a customer-focused and proactive Customer
Care Agent to join our growing telemedicine team. The successful candidate will
be responsible for providing exceptional support to patients, handling
inquiries, coordinating appointments, and ensuring a seamless customer
experience across all communication channels. || What We Offer: Competitive
salary and benefits package. Opportunity to work in a fast-growing healthcare
technology environment.. Professional development and career growth opportunities.
Supportive and collaborative work culture.. Opportunity to make a meaningful
impact on patient care and healthcare accessibility.
Job Description
- Respond
promptly and professionally to customer inquiries via phone, email,
WhatsApp, live chat, and social media platforms.
- Assist
patients in booking, rescheduling, and cancelling medical appointments.
- Guide
customers on the use of telemedicine services and digital healthcare
platforms.
- Resolve
customer complaints and concerns efficiently while maintaining a high
level of customer satisfaction.
- Escalate
complex medical or technical issues to the relevant departments.
- Maintain
accurate customer records and update information in the CRM system.
- Follow
up with patients to ensure service satisfaction and continuity of care.
- Support
customer retention initiatives and promote available healthcare services
where appropriate.
- Adhere
to company policies, data privacy regulations, and confidentiality
requirements.
Requirements
- Diploma
or Bachelor’s Degree in Customer Service, Business Administration,
Communication, Healthcare Administration, or a related field.
- Minimum
of 1–2 years of experience in customer service, call center operations,
healthcare, insurance, or a related role.
- Excellent
verbal and written communication skills.
- Strong
interpersonal and problem-solving abilities.
- Proficiency
in Microsoft Office Suite and CRM systems.
- Ability
to multitask and work in a fast-paced environment.
- Strong
attention to detail and organizational skills.
- Experience
in telemedicine, healthcare, or health insurance will be an added
advantage.
- Customer-centric
mindset
- Empathy
and professionalism
- Active
listening skills
- Conflict
resolution
- Time
management
- Teamwork
and collaboration
- Adaptability
and resilience
How to Apply
If you believe you can clearly demonstrate your abilities to
meet the relevant criteria for the role, please submit your application quoting
in the subject line the Job Title “Customer Care Agent” and
attach a detailed CV with the correct e-mail address and telephone contacts.
All written applications and CVs should be submitted via the email below:careers@zuri.health
The application process will close when the position is
filled.