Job Opportunities at the Digital Health Agency (DHA)
Project County Assistant Support Officer
Job Grade: DUH 7
Contract Duration: 2 years renewable
Requirements
- A
successful candidate will need to possess strong communication,
organizational, and project management skills including technical
assistance. She/he must exhibit a passion for results, a commitment to
excellence, and the capacity to facilitate multi-stakeholder and strategic
discussions
- For
appointment to this position, a candidate must have: –
- Should
possess a diploma in any of the following disciplines: Information
Communication Technology, Health Records and Information Management,
Health Informatics, Health Information Systems or equivalent
qualifications from a recognized institution with 3-5 years of relevant
working experience;
- Membership
to the relevant professional body is an added advantage;
- Core
competencies include excellent skills in planning, organizational,
leadership, interpersonal, communication, negotiation and stakeholder
engagement skills and
- Experience
working with health information systems or facility-level digital systems
is an added advantage.
Key Responsibilities
- This
position is responsible for ensuring the reliable, secure, and efficient
operation of all IT and HMIS systems, including implementation,
maintenance, and user support by performing the following tasks:
- Assist
on day-to-day technical and operational support to health care workers in
health facilities for DHA digital health systems. (Provider portal and
HMIS).
- Undertaking
SHA registration and related workflows.
- Supporting
the preparation of review meetings with the CHRIO and ICT Officers;
- Conduct
user on job training, mentorships, and refresher sessions for health
workers at facility level.
- Deliver
training and user support sessions for hospital staff and relevant
stakeholders on HMIS systems and applications.
- Assist
the county support officer in conducting supportive supervision of the
health facilities.
- Maintaining
data quality, system adoption, and appropriate use of digital health
systems.
- Liaise
with Sub-County Health Information Officers and ICT on digital health
system issues;
- Monitor
system usage and prepare routine support and activity reports.
- Escalate
complex system issues to the county support officer, central technical
teams and follow up on resolution.
- Collaborate
with the staff to ensure proper integration of software applications with
existing hospital systems as required.
- Conducting
frequent systems surveillance and software systems to detect potential
security vulnerabilities and take appropriate actions to mitigate
identified risks.
- Creating
and maintaining documentation, solutions and processes for the knowledge
base.
- Preparing
regular and ad hoc reports on technical support activities, issues
resolved, incidents trends and providing insights to management for
decision making and
- Any
other duties that may be assigned from time to time.
Project County Support Officer
Job Grade: DUH 6
Posted 14 Apr 2026
Contract Duration: 2 years renewable
Requirements
- A
successful candidate will need to possess strong communication,
organizational, and project management skills including technical
assistance. She/he must exhibit a passion for results, a commitment to
excellence, and the capacity to facilitate multi-stakeholder and strategic
discussions.
- Should
possess bachelor’s degree in any of the following disciplines: Information
Communication Technology, Health Records and Information Management,
Health Informatics, Health Information Systems or equivalent
qualifications from a recognized institution with 3-5 years of relevant
working experience.
- Membership
to the relevant professional body is an added advantage.
- Core
competencies include excellent skills in planning, organizational,
leadership, interpersonal, communication, negotiation and stakeholder
engagement skills.
- Experience
working with health information systems or facility-level digital systems
is an added advantage.
Key Responsibilities
- This
position is responsible for ensuring the reliable, secure, and efficient
operation of all IT and HMIS systems, including implementation,
maintenance, and user support by performing the following tasks:
- Provide
day-to-day technical and operational support to health care workers in
health facilities for DHA digital health systems. (Provider portal and
HMIS) among others.
- Supporting
SHA registration and related workflows.
- Conduct
review meetings with the CHRIO and ICT Officers.
- Conduct
user on job training, mentorships, and refresher sessions for health
workers at facility level.
- Conduct
supportive supervision of the health facilities;
- Support
data quality, system adoption, and appropriate use of digital health
systems;
- Liaise
with County and Sub-County Health Information Officers and ICT on digital
health system issues.
- Monitor
system usage and prepare routine support and activity reports;
- Escalate
complex system issues to DHA central technical teams and follow up on
resolution.
- Collaborate
with the hospital staff to ensure proper integration of software
applications with existing hospital systems as required.
- Deliver
training and user support sessions for hospital staff and relevant
stakeholders on HMIS systems and applications.
- Monitor
software systems for potential security vulnerabilities and take
appropriate actions to mitigate identified risks.