The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya. We establish registries, create single sources of truth for clients, health facilities, healthcare providers, health products and technologies, and ensure health data portability while facilitating collection and analysis of data to inform policy and research in the health sector.
Job Opportunities at the Digital Health Agency (DHA)
Project County Assistant Support Officer
Job Grade: DUH 7
Contract Duration: 2 years renewable
Requirements
- A
successful candidate will need to possess strong communication,
organizational, and project management skills including technical
assistance. She/he must exhibit a passion for results, a commitment to
excellence, and the capacity to facilitate multi-stakeholder and strategic
discussions
- For
appointment to this position, a candidate must have: –
- Should
possess a diploma in any of the following disciplines: Information
Communication Technology, Health Records and Information Management,
Health Informatics, Health Information Systems or equivalent
qualifications from a recognized institution with 3-5 years of relevant
working experience;
- Membership
to the relevant professional body is an added advantage;
- Core
competencies include excellent skills in planning, organizational,
leadership, interpersonal, communication, negotiation and stakeholder
engagement skills and
- Experience
working with health information systems or facility-level digital systems
is an added advantage.
Key Responsibilities
- This
position is responsible for ensuring the reliable, secure, and efficient
operation of all IT and HMIS systems, including implementation,
maintenance, and user support by performing the following tasks:
- Assist
on day-to-day technical and operational support to health care workers in
health facilities for DHA digital health systems. (Provider portal and
HMIS).
- Undertaking
SHA registration and related workflows.
- Supporting
the preparation of review meetings with the CHRIO and ICT Officers;
- Conduct
user on job training, mentorships, and refresher sessions for health
workers at facility level.
- Deliver
training and user support sessions for hospital staff and relevant
stakeholders on HMIS systems and applications.
- Assist
the county support officer in conducting supportive supervision of the
health facilities.
- Maintaining
data quality, system adoption, and appropriate use of digital health
systems.
- Liaise
with Sub-County Health Information Officers and ICT on digital health
system issues;
- Monitor
system usage and prepare routine support and activity reports.
- Escalate
complex system issues to the county support officer, central technical
teams and follow up on resolution.
- Collaborate
with the staff to ensure proper integration of software applications with
existing hospital systems as required.
- Conducting
frequent systems surveillance and software systems to detect potential
security vulnerabilities and take appropriate actions to mitigate
identified risks.
- Creating
and maintaining documentation, solutions and processes for the knowledge
base.
- Preparing
regular and ad hoc reports on technical support activities, issues
resolved, incidents trends and providing insights to management for
decision making and
- Any
other duties that may be assigned from time to time.
Project County Support Officer
Job Grade: DUH 6
Posted 14 Apr 2026
Contract Duration: 2 years renewable
Requirements
- A
successful candidate will need to possess strong communication,
organizational, and project management skills including technical
assistance. She/he must exhibit a passion for results, a commitment to
excellence, and the capacity to facilitate multi-stakeholder and strategic
discussions.
- Should
possess bachelor’s degree in any of the following disciplines: Information
Communication Technology, Health Records and Information Management,
Health Informatics, Health Information Systems or equivalent
qualifications from a recognized institution with 3-5 years of relevant
working experience.
- Membership
to the relevant professional body is an added advantage.
- Core
competencies include excellent skills in planning, organizational,
leadership, interpersonal, communication, negotiation and stakeholder
engagement skills.
- Experience
working with health information systems or facility-level digital systems
is an added advantage.
Key Responsibilities
- This
position is responsible for ensuring the reliable, secure, and efficient
operation of all IT and HMIS systems, including implementation,
maintenance, and user support by performing the following tasks:
- Provide
day-to-day technical and operational support to health care workers in
health facilities for DHA digital health systems. (Provider portal and
HMIS) among others.
- Supporting
SHA registration and related workflows.
- Conduct
review meetings with the CHRIO and ICT Officers.
- Conduct
user on job training, mentorships, and refresher sessions for health
workers at facility level.
- Conduct
supportive supervision of the health facilities;
- Support
data quality, system adoption, and appropriate use of digital health
systems;
- Liaise
with County and Sub-County Health Information Officers and ICT on digital
health system issues.
- Monitor
system usage and prepare routine support and activity reports;
- Escalate
complex system issues to DHA central technical teams and follow up on
resolution.
- Collaborate
with the hospital staff to ensure proper integration of software
applications with existing hospital systems as required.
- Deliver
training and user support sessions for hospital staff and relevant
stakeholders on HMIS systems and applications.
- Monitor
software systems for potential security vulnerabilities and take
appropriate actions to mitigate identified risks.