Customer Experience Officer at Moko Home + Living
At MoKo Home + Living, we’re on a mission to
transform the way Kenyan families experience furniture and home living. Our
vision is to bring modern designs and world-class customer service to every
household, making quality and affordability accessible to all. Many dream of a
welcoming space to sleep, relax, and entertain, but too often, they face a
choice between breaking the bank and settling for low-quality options.
Join our passionate team of 500+ MoKoers dedicated
to building products, creating a memorable brand, and optimizing operations
that put quality living within reach. With over 700,000 satisfied
customers using MoKo products daily, we’re set to serve millions more
— and we need visionary leaders like you to help us get there.
Role Summary
Calling all future customer experience superstars! Ever
wanted to be part of a mission? Ours is to Mokofy Kenya, one happy customer at
a time.
If you’re ready to ignite your customer experience career,
join our buzzing Mlolongo center as we supercharge our link between our
customers and our products by building trust and loyalty through every
interaction.
You’ll utilize your exceptional communication skills, solve
problems, and provide expert guidance on the perfect MoKo products. Transform
inquiries into lasting customer relationships and master MoKo product knowledge
to ensure seamless, world-class customer support.
Join us and help us supercharge the MoKo customer journey —
be recognized as a frontline MoKo Customer Advocate!
Key Responsibilities
- Answer
customer service related queries on all channels in order to resolve
technical, finance, delivery, and general customer issues, and
complaints.
- Cold
calling customers from B2C and B2B to collect and address feedback in
regards to the service they experienced as a result of conducting business
with Moko.
- Follow
customers through their journeys and look for ways to improve the overall
customer experience.
- As
guided by your manager/supervisor, escalate customer service issues as
need
- Support
implementation of new systems
- Collaborating
with colleagues from other teams, as needed in order to fulfil the
customers’ experience
- Identify
areas where the customer facing teams need additional training or coaching
as per the
- kinds
of service queries you are responding to and escalate to your manager
- Conduct
monthly after sales calls and analysis, then present to the relevant
teams.
Desired Candidate Profile
- Previous
experience as a customer experience officer in a complex company with
scale
- Minimum
educational achievement of a diploma.
- Bring
passion and enthusiasm to work and to your teammates!
- Demonstrate
strong judgement and reasoning in decision making especially when dealing
with customers
- Work
in collaboration with colleagues across all teams.
- A
proactive self-starter who thrives with autonomy and managing their time
like a pro.
- A
natural team player who takes full ownership of their work by tackling
challenges head-on.
- A
candidate who is always hungry to learn, embrace feedback and use their
analytical thinking to make smart decisions.
Application Details
Interested candidates are invited to fill the form
linked https://forms.gle/5HTps6sHVd4vDAKV7
and provide all details. Application deadline is 3rd March 2026.
If you do not receive a response within two weeks, please
consider your application unsuccessful.
Maintenance Administrative Intern at MoKo Home + Living
Maintenance Administrative Intern
- Company: MoKo
Home + Living
- Employment
Type: Internship
- Date
Posted: 9 January 2026
- Application
Deadline: 17 January 2026
About MoKo Home + Living
MoKo Home + Living is on a mission to transform the way
Kenyan families experience furniture and home living. Our vision is to deliver
modern designs and world-class customer service, making quality and
affordability accessible to every household.
With a dedicated team of over 500 employees and more than
700,000 satisfied customers using MoKo products daily, we are building a strong
brand and efficient operations that put quality living within reach. As we
continue to grow, we are seeking motivated individuals eager to learn and
contribute to our success.
Role Summary
The Maintenance Administrative Intern will
support the Maintenance team by ensuring records, systems, and reports are
accurate and up to date. The role focuses on data entry, documentation, and
day-to-day administrative support to help maintenance operations run smoothly
and efficiently.
The intern will assist with updating maintenance records in
the Computerized Maintenance Management System (CMMS), tracking work orders,
organizing inventory and procurement documentation, and preparing basic
reports. They will also ensure proper filing of maintenance documents and
support coordination with contractors and internal teams.
This role is ideal for a detail-oriented and organized
individual who is comfortable working with data and systems and is interested
in learning how maintenance operations are managed in a fast-paced environment.
A background in Engineering or Project Management will be an
added advantage.
Key Responsibilities
- Update
and maintain maintenance records in the CMMS
- Track
and follow up on maintenance work orders
- Organize
inventory, procurement, and maintenance documentation
- Prepare
basic maintenance reports
- Maintain
proper filing systems for maintenance records
- Support
coordination with contractors and internal teams
Career Growth & Development
MoKo Home + Living is committed to building the capacity and
skills of its team. Interns receive continuous mentorship, hands-on guidance,
and actionable feedback from experienced managers. Due to the company’s rapid
growth, strong performers may access future opportunities across different
functions, enabling accelerated career development.
Electrical Technician (Intern) at MoKo Home + Living
Electrical Technician (Intern)
- Company: MoKo
Home + Living
- Employment
Type: Internship
- Date
Posted: 9 January 2026
- Application
Deadline: 17 January 2026
About MoKo Home + Living
MoKo Home + Living is on a mission to transform how Kenyan
families experience furniture and home living. Our vision is to deliver modern
designs paired with world-class customer service, making quality and
affordability accessible to every household.
With a passionate team of over 500 employees and more than
700,000 satisfied customers using MoKo products daily, we are building a
strong, memorable brand while optimizing operations that put quality living
within reach. As we continue to grow rapidly, we are looking for driven
individuals eager to learn and contribute to our success.
Role Summary
The Electrical Maintenance Intern will
support the Maintenance team in the installation, inspection, maintenance, and
repair of electrical and electromechanical systems across the site. This role
offers hands-on exposure within an industrial environment and the opportunity
to work closely with experienced technicians.
The intern will assist in preventive and corrective
maintenance activities, basic fault diagnosis, equipment installation, and
safety inspections. They will also learn and adhere to proper safety
procedures, including lockout/tagout protocols and the use of Personal
Protective Equipment (PPE). Additionally, the role involves supporting
maintenance documentation and record-keeping within the Computerized
Maintenance Management System (CMMS).
This position is ideal for a recent graduate pursuing Electrical
Engineering, Mechatronics, or a related field, who is safety-conscious and
eager to gain practical industrial maintenance experience.
Key Responsibilities
- Assist
in installation, inspection, and maintenance of electrical systems
- Support
preventive and corrective maintenance tasks
- Perform
basic fault diagnosis under supervision
- Assist
with equipment installation and safety checks
- Follow
safety procedures including lockout/tagout and PPE requirements
- Support
maintenance documentation and CMMS record-keeping
Career Growth & Development
MoKo Home + Living is committed to building the capacity and
skills of its team. Interns receive close mentorship, continuous feedback, and
hands-on guidance from experienced professionals. Due to the company’s rapid
growth, high-performing interns may access future opportunities across various
functions, enabling fast career progression.
Online Sales Team Lead at MoKo Home + Living
Online Sales Team Lead
Date Posted: January 5, 2026
About
At MoKo Home + Living, we’re on a mission to transform how
Kenyan families experience furniture and home living. Our vision is to bring
modern designs and world-class customer service to every household—making
quality and affordability accessible to all.
Many people dream of welcoming spaces to sleep, relax, and
entertain, but too often they must choose between high prices and low-quality
options. At MoKo, we believe no one should have to compromise.
With a passionate team of 500+ MoKoers and over 700,000
satisfied customers using our products daily, we are scaling fast to serve
millions more. We are looking for driven leaders to help us reach that goal.
Role Summary
The Online Sales Team Lead is a hands-on
commercial leader responsible for driving strong online sales performance while
delivering a consistently high-quality customer experience. This role coaches,
motivates, and holds online sales agents accountable, acting as the bridge between
frontline execution and management insights.
Key Responsibilities
- Coach
online sales agents to improve conversion rates, AOV, revenue, and
customer experience.
- Role-model
5-star MoKo customer care by actively handling customer chats and calls.
- Ensure
strong follow-up discipline, pipeline hygiene, and adherence to SOPs and
attribution rules.
- Monitor
team performance, errors, and customer feedback, intervening early through
coaching.
- Support
performance management processes, including structured coaching plans and
PIPs, in partnership with Managers and HR.
- Lead
adoption of sales tools, systems, and processes, ensuring consistent and
correct usage.
- Provide
clear performance insights and reporting to management.
- Collaborate
with cross-functional teams to improve customer outcomes and operational
efficiency.
- Build
a positive, motivated, and high-accountability team culture aligned with
MoKo values.
Qualifications & Experience
- 3–5+
years’ experience in online sales, customer care, or retail sales
environments
- Prior
experience coaching, mentoring, or leading frontline teams
- Proven
ability to deliver against revenue and performance targets
- Comfortable
working with CRM systems, chat/call tools, and performance data
Skills & Competencies
- Strong
coaching and feedback skills, balancing empathy with accountability
- Excellent
communication and interpersonal skills
- High
attention to detail and strong process discipline
- Confident
decision-making and sound judgement
- Strong
passion for customer experience and team development
Culture & Expectations
- Brings
energy, ownership, and enthusiasm to the team
- Role-models
the INSPIRE culture principles
- Works
collaboratively across teams and earns trust through consistency and
fairness