Title : Care Manager – Call Centre Agent
Location : Nairobi
Division : Employee Benefits
Department : Healthcare
Deadline : Wednesday, 09, Sep, 2026
Purpose for the Job
The main purpose for the job is to ensure that Minet clients
receive quality healthcare at the most reasonable cost, enhance customer
experience and offer clinical support to the business.
Duties and Responsiblities
Case management & Pre-authorization
• Timely adjudication and issuance of approval letters as
per policy guidelines.
• Ensure that all admitted patients are visited and case
management process is compliant to ISD protocol.
• Management of Special Cases & Arbitration.
• Management of ACOS & ALOS.
• Manage local and abroad evacuations.
Cost containment
• Enforcement of rates, Discount negotiations, Client
Advisory, Step down management, Discharge planning, Homecare management.
Call Centre Management
• Effective management of the 24-hour call Centre. Ensure
seamless access to care.
• Professional, accurate and timely responses to clients.
• Attend to customer feedback/complaints.
• Timely escalation and reporting of any incidences.
• Maintain desired call drop rate.
Enhance Customer Experience
• Establish and maintain good relationships with internal
and external stakeholders such as Health care service providers, Insurers,
Contracted providers etc.
Referral to CDM Programs
• Process Management
• Preparation of relevant reports
Any other duty as may be assigned by the supervisor.
Key Result Areas
The accountability areas are as follows:
• Case Management visits to all Funded and insured
clients.
• Call Centre support - Customer service.
• Cost Management / Cost containment
• Customer satisfaction.
• Team Cohesion.
Key Competencies
The accountability areas are as follows:
• Knowledge of Insurance practice.
• Outstanding Decision-making skills.
• Interpersonal skills.
• Strong Negotiation skills.
• Report writing skills.
Knowledge And Skills Required
• Clinical /Medical background & knowledge.
• Data Analytics & Computer Literacy.
• Time Management .
• Excellent verbal and written communication skills.
• Solution Oriented.
Professional and Academic Qualifications
The jobholder must possess:
• Diploma in Nursing or Clinical medicine, B.Sc. Health
Systems Management will be an added advantage.
• 2 years’ experience in Health Insurance Operations.
Application Deadline
Wednesday, 09, Sep, 2026
Title : Tax Accountant
Location : Nairobi
Division : Finance & Administration
Department : Finance
Deadline : Thursday, 27, Aug, 2026
Purpose for the Job
The job holder will provide dedicated day-to-day leadership
of the Tax Section, with full accountability for tax compliance, reporting,
planning, and related finance operations. The role is responsible for ensuring
adherence to all applicable tax laws and regulations, overseeing timely and
accurate tax filings, managing tax risks, and providing strategic tax guidance
to support the organisation's objectives.
Duties and Responsiblities
• Tax Compliance: Ensure timely and accurate filing of all
statutory tax obligations (Corporation Tax, VAT, PAYE, Withholding Tax, Excise
Duty, and other applicable levies) in line with the Income Tax Act, VAT Act,
Tax Procedures Act, and Finance Act updates.
• Tax Reporting: Prepare monthly, quarterly, and
annual tax reports and reconciliations for management and Group reporting,
including tax provisions and effective tax rate analysis.
• Tax Refunds and Offsets: Prepare and follow up on tax
refund and offset applications with KRA (including PAYE and WHT credit
offsets), tracking approvals through to utilisation.
• eTIMS Management: Oversee full compliance with the
Electronic Tax Invoice Management System (eTIMS), including invoice validation,
exception resolution, and staff guidance on eTIMS requirements.
• Transfer Pricing Management: Maintain transfer pricing
documentation and policies for intra-group transactions, ensuring compliance
with Kenyan transfer pricing rules and OECD guidelines, and support
related-party benchmarking.
• Tax Planning and KRA Audit Management: Provide proactive
tax planning input to minimise tax exposure within the law, and manage KRA
audits, queries, and objections, including liaison with tax advisors where
required.
• Forecast Management Develop and maintain tax and cash flow
forecasts to support liquidity planning and timely settlement of tax
obligations.
• Budgeting: Support preparation of the departmental and
tax-related budget, monitor actual performance against budget, and report
variances.
Key Competencies
• Strong technical tax knowledge with the ability to
interpret and apply statutory changes.
• High attention to detail and accuracy in reporting and
reconciliations.
• Strong analytical and problem-solving skills, particularly
for legacy balance and credit validation issues.
• Effective communication and stakeholder management skills,
including liaison with KRA and exteal advisors.
• Leadership and team management ability to run the tax
section independently.
• Proficiency in ERP/accounting systems and MS Excel;
familiarity with eTIMS platforms.
• High level of integrity and confidentiality given the
sensitivity of tax and financial data.
Knowledge And Skills Required
The job holder must possess the following skills.
• Sound working knowledge of the Income Tax Act, VAT Act,
Tax Procedures Act, Finance Act, and eTIMS requirements.
• Experience in the insurance, financial services, or audit
firm will be an added advantage.
• Prior exposure to transfer pricing documentation and KRA
audit management is highly desirable.
• Minimum 5–7 years' progressive experience in tax and
financial accounting, with at least 2 years in a supervisory or section-head
capacity.
Professional and Academic Qualifications
The job holder must possess the following
qualifications:
• Bachelor's degree in Finance, Accounting, Economics, or a
related field.
• CPA(K) or ACCA fully qualified; a professional
qualification/certification in Taxation is an added advantage.
• Prior exposure to transfer pricing documentation and KRA
audit management is highly desirable.
Application Deadline
Thursday, 27, Aug, 2026
Title : Senior Account Executive – International Medical Business
Location : NairobiDivision : Employee Benefits
Department : Healthcare
Deadline : Tuesday, 04, Aug, 2026
Purpose for the Job
To protect and grow the International Medical portfolio
through proactive client engagement, exceptional service delivery, trusted
advisory support and the successful retention of corporate and individual
clients.
Duties and Responsiblities
• Manage the end-to-end renewal process for assigned
corporate and individual International Private Medical Insurance (IPMI)
accounts.
• Build and maintain strong client relationships to drive
retention, satisfaction and portfolio growth.
• Identify and mitigate retention risks while coordinating
solutions with insurers and internal stakeholders.
• Present renewal proposals and provide expert advice on
benefits, cover options and policy changes.
• Identify opportunities for upselling,
cross-selling and benefit enhancements across the portfolio.
• Maintain accurate client records, policy documentation and
membership administration in line with service and compliance standards.
• Deliver prompt and effective resolution of client queries
and complaints while maintaining exceptional service levels.
• Conduct regular client reviews and engagement activities
to strengthen relationships and support long-term retention.
Key Competencies
• Expertise in IPMI products, client servicing and account
management.
• Strong relationship management and client retention
capabilities.
• Commercial acumen with a focus on portfolio growth
and business development.
• Ability to interpret and communicate technical insurance
solutions effectively.
• Strong insurer relationship management and negotiation
skills.
• Proactive problem-solving and risk management
capabilities.
• Excellent stakeholder engagement, communication and
analytical skills.
Knowledge And Skills Required
• At least 3 years’ relevant experience in a similar role
within the IPMI industry.
• Experience in insurance client service management.
• Demonstrated track record in client retention and
relationship management within a service-driven environment.
Professional and Academic Qualifications
• Bachelor’s Degree in a business-related field.
• Diploma in Insurance; AIIK or ACII.
Application Deadline
Tuesday, 04, Aug, 2026
Apply: :::
Minet Kenya | Job Details :::
Title : Head Of Affluent & Private Client Advisory
Location : NairobiDivision : Retail and SME
Department : Retail and SME
Deadline : Thursday, 30, Jul, 2026
Purpose for the Job
The role is responsible for establishing and leading Minet’s
Private Client business, delivering sustainable revenue growth while
positioning the company as the preferred risk and wealth advisory partner for
High Net Worth (HNW), Ultra High Net Worth (UHNW), and Affluent clients across
East Africa.
Duties and Responsiblities
• Strategy & P&L: Own the unit strategy, annual
budget, pipeline, revenue forecast, profitability and agreed growth
milestones.
• Segment Development: Define and manage propositions
for UHNW, HNW, emerging affluent, family office, multi-cultural markets,
diaspora and executive-client segments.
• Business Origination: Personally lead acquisition of
strategic private client portfolios through board-level, private banking,
family office and entrepreneur networks.
• Referral Ecosystem: Build structured referral
partnerships with private banks, investment advisers, law firms, tax advisers,
real estate developers, luxury asset dealers, motor dealers and corporate
executive networks.
• Private Client Solutions: Coordinate bespoke
solutions for high-value homes, contents, jewellery, fine art, collections,
prestige motor, personal liability, cyber/privacy, travel, medical evacuation,
K&R and domestic staff exposures.
• Placement & Technical Quality: Ensure insurer
selection, policy wording, premium adequacy, reinsurance support and
endorsements are technically sound, compliant and defensible.
• Client Experience & Claims Advocacy: Deliver discreet,
high-touch service standards, claims concierge support, escalation management
and periodic portfolio reviews.
• Governance & Compliance: Enforce IRA compliance, KYC,
AML, sanctions screening, data protection, confidentiality,
conflict-of-interest and reputational-risk controls.
• Team & Capability: Design the operating model, recruit
and coach relationship managers, associate RMs and service support, and embed a
high-performance advisory culture.
• Performance Reporting: Maintain disciplined MI on pipeline
conversion, revenue, retention, cross-sell, service SLAs, claims outcomes and
partner productivity.
• Business Leadership: Build and lead a profitable High Net
Worth (HNW), Ultra High Net Worth (UHNW) and Affluent Client business,
targeting Kes. 100M revenue within three years through acquisition, retention,
cross-sell and specialist placement solutions.
• Client Proposition: Develop a differentiated private
client value proposition for family offices, business owners, senior
executives, emerging wealth and priority affinity segments.
Key Competencies
• Minimum 10 years’ experience in insurance broking, private
banking, wealth management, bancassurance, insurer private-client business or
related financial services.
• Demonstrable network within HNW/UHNW, business-owner,
private banking, professional adviser or executive-client markets, with a
strong record of trusted relationship-led origination.
Knowledge And Skills Required
• Private Client Advisory: Strong understanding of affluent
client needs, wealth preservation, lifestyle assets, family office dynamics and
confidential relationship management.
• Technical Insurance Acumen: Working knowledge of private
client, general insurance, specialty lines, personal liability, cyber/privacy,
marine/aviation, fine art and high-value asset protection.
• Commercial Origination: Proven ability to originate,
convert and retain high-value relationships through senior networks and
referral ecosystems.
• Executive Presence & Discretion: Ability to engage
UHNW clients, CEOs, family offices, banks and professional advisers with
credibility, judgment and confidentiality.
• Negotiation & Structuring: Ability to negotiate
bespoke wordings, insurer capacity, pricing, service terms and claims outcomes
without creating unacceptable E&O exposure.
• Leadership & Matrix Working: Ability to lead a new
business unit while coordinating Retail, Corporate, Technical, Claims,
Operations, Compliance and Specialty teams.
Professional and Academic Qualifications
• Bachelor’s degree in Business, Finance, Economics,
Insurance, Actuarial Science or related fields. MBA or relevant postgraduate
qualification will be an added advantage.
• Diploma in Insurance (ACII/IIK).
Application Deadline
Thursday, 30, Jul, 2026