💼 We’re Hiring – ICT Officer!
Springboard Capital is looking for a talented ICT Officer to provide technical
support, manage systems, and ensure smooth network operations across the
organization.
If you’re passionate about technology, problem-solving, and innovation — this
is your chance to grow with a leading financial partner.
📧
Send your CV to hr@springboardcapital.co.ke
🕓 Deadline: 13th Oct 2025
🌐 Visit https://lnkd.in/dQC7sDq
Marketing Assistant(Digital) at Springboard Capital Limited
JOB SUMMARY
The job will have responsibility for content, quality,
design and style of the Springboard’s website, intranet and social media
platforms, to ensure adequate online representation of the Organization, and
assure adequate communication and interaction with clients and stakeholders by
implementing and monitoring online marketing campaigns, managing digital
channels, and analyzing campaign performance. The role will involve content
creation, social media management, search engine optimization (SEO), email marketing,
and assisting with paid advertising efforts to strengthen the company’s online
presence and customer engagement.
RESPONSIBILITIES
- Maintain
the Organization’s Internet website, intranet website, and social media
sites and ensure website design is appealing in visual appearance and
effectively communicates to the Organization’s customers and stakeholders.
- Maintain,
convert and optimize published documents for online use and regularly
update the website content and social media channels to improve user
experience and SEO rankings.
- Monitor
and recommend relevant improvements to websites and social media platforms
- Track
and analyze web traffic statistics for periodic reporting and review of
content effectiveness.
- Assist
in planning and executing digital marketing campaigns across various
platforms (social media, email, Google Ads, etc. and push online
advertising campaigns, including pay-per-click (PPC) and display ads.
- Support
in managing company social media accounts (content creation, scheduling,
engagement, reporting).
- Creation
and distribution of email marketing campaigns.
- Monitor
and analyze digital campaign performance using analytics tools (Google
Analytics, social media insights).
- Research
digital marketing trends, competitors, and customer behaviors.
- Collaborate
with design and content teams to create engaging digital content (blogs,
videos, graphics).
- Prepare
performance reports and provide recommendations for optimization.
- Any
other duties as may be assigned.
DESIRED SKILLS AND QUALIFICATIONS:
- Diploma
or Bachelor’s degree in Marketing, Business, Product Management, or
related field.
- Certifications
in Digital Marketing, Content Creation, Graphic Design, or Social Media
Management.
- Understanding
of digital marketing tools and platforms (e.g., Google Ads, Meta Business
Suite, Mailchimp, HubSpot).
- Experience
with Content Management Systems (CMS) such as WordPress and basic
knowledge of SEO/SEM strategies.
- Familiarity
with CRM systems, email marketing, and marketing analytics tools (e.g.,
Google Analytics, Meta Insights).
- Strong
creative and communication skills, with demonstrable experience in social
media campaigns, graphic design, and brand storytelling.
- At
least 1 year of relevant experience in digital marketing or a marketing
support role.
How to Apply:
Interested and qualified candidates should submit their CVs
to hr@springboardcapital.co.ke by Wednesday
3rd September 2025.
Contact Centre Representative at Springboard Capital Limited
The Contact Centre Representative is responsible for
handling inbound and outbound customer interactions professionally and
efficiently This role involves responding to inquiries, resolving complaints,
providing information about products and services, and ensuring an excellent
customer experience through various communication channels, including phone,
email, chat, and social media within SBC
RESPONSIBILITIES:
- Customer
Interaction & Support
- Respond
to customer inquiries via phone, email, live chat, and social media
- Provide
accurate information about the company’s products and services
- Assist
customers with transactions, account inquiries, and troubleshooting issues
- Expedite
the resolution of customer problems and complaints to maximize
satisfaction
- Sales
& Retention Support
- Promote
company products/services and identify cross-selling opportunities
- Follow
up on customer requests and ensure timely resolution
- Retain
customers by providing solutions that meet their needs
- Engaging
with customers to build loyalty and customer relationships
- Documentation
& Reporting
- Maintain
detailed records of customer interactions in the CRM system
- Prepare
weekly and monthly reports on customer inquiries, feedback and resolutions
- Provide
feedback to management on customer pain points and service improvement
areas
- Compliance
& Quality Assurance
- Adhere
to company policies, industry regulations, and data protection guidelines
- Follow
standard operating procedures (SOPs) for handling customer interactions
- Ensure
high-quality service delivery and meet key performance indicators (KPIs)
- Collaboration
& Continuous Improvement
- Work
closely with other departments to resolve customer issues
- Participate
in training programs and team meetings to enhance service delivery
- Contribute
to process improvements and suggest innovative solutions
DESIRED SKILLS AND QUALIFICATIONS
- Diploma/Degree
in Business, Communication, Customer Service, or a related field
- Previous
experience in a contact center or customer service role is an advantage
- Strong
communication and interpersonal skills
- Problem-solving
and critical thinking abilities
- Ability
to multitask and work under pressure
- Proficiency
in CRM software and Microsoft Office Suite
- Fluency
in English/Swahili or other relevant languages ·
- At
least 1 years’ work experience in Customer Service Management in a
financial services environment
How to Apply:
Interested and qualified candidates should submit their CVs
to hr@springboardcapital.co.ke by Wednesday
3rd September 2025.
Relationship Officers (Thika) at Springboard Capital Limited
Springboard Capital Ltd is seeking to hire Relationship
Officers, who are responsible for promoting and driving the sale of Loans and
other company’s services to existing and potential clients. Gaining new clients
as well as maintaining existing ones, development of new loans prompts. The
individuals also manage the loan repayment cycle and ensured adherence to
policy and risk management
RESPONSIBILITIES
Sales & Marketing
- Selling
all SBC products to potential and existing customers while meeting
individual and business targets on a monthly basis.
- Identify
sales prospects and follow up on new leads and referrals resulting from
field activity.
- Verification
of a file and counter checking to ensure that all supporting documentation
attached are sufficient to process a loan.
- Preparing
and participating in weekly marketing and activation plans for promotion
of Company’s products and services.
- Create
market awareness for the company’s product.
- Accurate
and timely application to disbursement of loans to ensure adherence to
TAT.
CX & Relationship Management
- Establish
and maintain effective working relationships with clients.
- Enhancement
of customer experience, ensuring all customer queries/complaints are
conclusively resolved within required times timeline.
- Follow
up on updates of clients’ account statements, /status
Repayments Management
- Daily
repayment follows up via cheque banking, paybill payments and any other
mode of payment.
- Ensure
debt collection and recovery procedures are followed to the latter in
accordance with the company risk policies and procedures.
- Ensuring
timely customer repayments updates on the shared tools
DESIRED SKILLS AND QUALIFICATIONS:
- Certificate/Diploma
or a Bachelor’s Degree in a business related course.
- At
least 1 year working experience in a credit/lending/loans related role in
the financial industry.
How to Apply:
Interested and qualified candidates should submit their CVs
to hr@springboardcapital.co.ke by Friday 29th August
2025.
Relationship Officers (Rongai) at Springboard Capital Limited
Springboard Capital Ltd is seeking to hire Relationship
Officers, who are responsible for promoting and driving the sale of Loans and
other company’s services to existing and potential clients. Gaining new clients
as well as maintaining existing ones, development of new loans prompts. The
individuals also manage the loan repayment cycle and ensured adherence to
policy and risk management
RESPONSIBILITIES
Sales & Marketing
- Selling
all SBC products to potential and existing customers while meeting
individual and business targets on a monthly basis.
- Identify
sales prospects and follow up on new leads and referrals resulting from
field activity.
- Verification
of a file and counter checking to ensure that all supporting documentation
attached are sufficient to process a loan.
- Preparing
and participating in weekly marketing and activation plans for promotion
of Company’s products and services.
- Create
market awareness for the company’s product.
- Accurate
and timely application to disbursement of loans to ensure adherence to
TAT.
CX & Relationship Management
- Establish
and maintain effective working relationships with clients.
- Enhancement
of customer experience, ensuring all customer queries/complaints are
conclusively resolved within required times timeline.
- Follow
up on updates of clients’ account statements, /status
Repayments Management
- Daily
repayment follows up via cheque banking, paybill payments and any other
mode of payment.
- Ensure
debt collection and recovery procedures are followed to the latter in
accordance with the company risk policies and procedures.
- Ensuring
timely customer repayments updates on the shared tools
DESIRED SKILLS AND QUALIFICATIONS:
- Certificate/Diploma
or a Bachelor’s Degree in a business related course.
- At
least 1 year working experience in a credit/lending/loans related role in
the financial industry.
How to Apply:
Interested and qualified candidates should submit their CVs
to hr@springboardcapital.co.ke by Friday
29th August 2025.
Relationship Officers (Nairobi) at Springboard Capital Limited
Springboard Capital Ltd is seeking to hire Relationship
Officers, who are responsible for promoting and driving the sale of Loans and
other company’s services to existing and potential clients. Gaining new clients
as well as maintaining existing ones, development of new loans prompts. The
individuals also manage the loan repayment cycle and ensured adherence to
policy and risk management
RESPONSIBILITIES
Sales & Marketing
- Selling
all SBC products to potential and existing customers while meeting
individual and business targets on a monthly basis.
- Identify
sales prospects and follow up on new leads and referrals resulting from
field activity.
- Verification
of a file and counter checking to ensure that all supporting documentation
attached are sufficient to process a loan.
- Preparing
and participating in weekly marketing and activation plans for promotion
of Company’s products and services.
- Create
market awareness for the company’s product.
- Accurate
and timely application to disbursement of loans to ensure adherence to
TAT.
CX & Relationship Management
- Establish
and maintain effective working relationships with clients.
- Enhancement
of customer experience, ensuring all customer queries/complaints are
conclusively resolved within required times timeline.
- Follow
up on updates of clients’ account statements, /status
Repayments Management
- Daily
repayment follows up via cheque banking, paybill payments and any other
mode of payment.
- Ensure
debt collection and recovery procedures are followed to the latter in
accordance with the company risk policies and procedures.
- Ensuring
timely customer repayments updates on the shared tools
DESIRED SKILLS AND QUALIFICATIONS:
- Certificate/Diploma
or a Bachelor’s Degree in a business related course.
- At
least 1 year working experience in a credit/lending/loans related role in
the financial industry.
How to Apply:
Interested and qualified candidates should submit their CVs to hr@springboardcapital.co.ke by Friday 29th August 2025.