Relationship Officer at Brisk Credit LTD
Job Description
- We are
looking for a self-driven and results-oriented Loan Officer with at least
1 year of experience and a Diploma or Degree in a business-related field.
The role involves sourcing clients, processing loan applications,
assessing creditworthiness, setting repayment terms, and ensuring timely
collections. You’ll also manage repeat clients, maintain accurate records,
and uphold excellent customer service and professionalism. Strong
communication skills and the ability to meet targets are essential. Must be
willing to work in Nairobi, Rift Valley, or Central Region.
Requirements
- Minimum
of 1 year experience as a Loan Officer
- Diploma
or Degree in a business-related course
- Strong
interpersonal and communication skills with proven ability to meet targets
and build client relationships
- Self-driven
and results-oriented
- Must
be willing to work in Nairobi, Rift Region and Central Region
Responsibilities
- Marketing
and Meeting with clients interested in taking out a loan and providing
them with the necessary information to start the loan application process
- Achieving
set disbursement new customer repeat loans and collection target
- Collecting
the needed KYC documentation and assessing the clients & credit
worthiness as per the business
- Calculating
and analyzing the risk ratios of clients based on their credit score and
financial history
- Leads
collection categorizing and communicating your decision to both clients
and management
- Setting
up payment plans for clients explaining daily weekly or monthly
installments interest rates and other costs
- Maintaining
records of loan applications by using core banking system
- Managing
repeat & top up clients by organizing follow-up meetings with clients
- Monitoring
the progress of the loan repayments installments and relaying any concerns
to the clients
- Ensuring
that loan applications are in line with the company & SOP’s policies
- as
well as state laws and regulations
- Ensure
customers are well trained on the product and any other training that the
company would like to offer to the customer
- Ensure
all Brisk customer are treated with dignity and all customer feedback
either compliment or complaints are recorded
- Ensure
personal hygiene of the highest level by being neat and well presentable
while conducting any business on or behalf of Brisk.