Investor Relations Manager at Pesapal
Job Description:
The Investor Relations Manager will be responsible for
managing the companys investor in communications and relationships, providing
insights on market perception, capital raising and manage corporate governance
standards. The role is critical in shaping the companys investment story and
supporting strategic capital raising and shareholder engagement initiatives.
Key Responsibilities:
Investor Communication & Engagement
- Develop
and implement the companys investor relations strategy in alignment with
corporate objectives.
- Serve
as the primary point of contact for investors, analysts, and other
financial stakeholders.
- Prepare
and deliver investor presentations, quarterly and annual reports, and
financial analysis to stakeholders
Financial Analysis & Reporting
- Build
and maintain integrated financial models. Partner with finance and
strategy teams on forecasts, budgets, and long-range plans
- Prepare
analysis and recommendations to support strategic partnerships
- Analyze
financial statements, operational metrics, and strategic initiatives to
provide clear insights to investors.
- Monitor
market trends, competitor performance, and shareholder sentiment,
reporting insights to leadership.
- Collaborate
with finance teams to ensure accuracy, consistency, and transparency of
data shared externally.
Fundraising Management
- Develop
a clear equity story linking strategy, unit economics, growth drivers, and
risks
- Responsible
for developing, writing, and implementing fund proposals.
- Tracking
fund applications, facilitate fund efforts, including pre-approval
compliance and internal reviews.
- Coordinating
activities between funding agencies and company teams involved with the
development and implementation of fund proposals.
- Support
the full cycle of funds beginning from solicitation application review,
and including pre-award assessments, monitoring/compliance visits and
reporting, and close-out procedures
Shareholder and Board Relations
- Maintain
an accurate shareholder register and investor contact database.
- Coordinate
and manage information and meetings between board and company executives
- Ensure
compliance with corporate governance standards and disclosure
requirements.
- Support
governance processes including annual general meetings and investor
voting.
Qualifications:
- Bachelor’s
degree in finance, Economics, or a related field; MBA or relevant advanced
degree preferred
- 4+
years of experience in investor relations, financial analysis &
fundraising management.
- Strong
financial modelling skills
- Strong
understanding of financial statements, valuation methodologies, and
capital markets.
- Excellent
written and verbal communication skills, with a talent for storytelling.
- Proven
ability to build and maintain relationships with investors and analysts.
- High
level of professionalism, integrity, and confidentiality.
Personal Attributes:
- Strong
customer focus and curiosity for solving real-world problems
- Collaborative
leadership style grounded in trust and accountability
- Proactive
ownership of outcomes, with a solutions-first mindset
Linux System Administrator at Pesapal
Job Description:
Role Overview:
We are looking for a skilled Linux System
Administrator to manage, maintain, and optimize our Linux-based
infrastructure. The ideal candidate has strong hands-on experience with Linux
systems in production environments, a security-first mindset, and experience
supporting high-availability services in regulated environments.
Key Responsibilities:
- Proactively
administer, maintain and support Linux infrastructure technology to
maintain a 24x7x365 uptime service
- Install,
configure, and maintain MySQL, MariaDB, and PostgreSQL.
- Proactively
monitor system and database performance, availability and perform capacity
planning
- Perform
system and database installation, configuration, patching, and upgrades
- Ensure
high availability, performance, and reliability of production systems
- Monitor
system health, logs, and performance; troubleshoot incidents and outages
- Optimize
queries, indexes, and database performance
- Support
backup, disaster recovery, and business continuity processes
- Maintain
best practices on managing systems and services across linux environments
- Automate
routine system tasks
- Provide
input on ways to improve the stability, security, efficiency, and
scalability of the linux environments.
- Collaborate
with other teams and team members to develop automation strategies and
deployment processes
Required Skills & Qualifications:
- Previous
working experience as a Linux System Administrator(3 years)
- Bachelor’s
degree in Computer Science, Information Technology or similar relevant
degree
- In
depth knowledge of Linux: RedHat, CentOS, Debian, Ubuntu
- Practical
production experience with MySQL, MariaDB, and PostgreSQL
- Solid
understanding of database concepts: replication, tuning, backups
- Hands-on
experience managing Cloud infrastructure
- Knowledge
of containers and virtualization (Docker, Kubernetes, VMware)
- Knowledge
in Shell, Perl, and/or Python scripting is a plus
- Solid
knowledge of protocols such as DNS, TLS, ICMP
- Additional
Linux certifications will be considered an advantage
Soft Skills:
- Excellent
communication and documentation skills.
- Strong
analytical and problem-solving abilities.
- Ability
to work independently and as part of a team in a fast-paced environment.
- High
attention to detail with a focus on reliability and automation.
- Strong
problem solving and communication skills
Technical Support Engineer at Pesapal
Job Description:
Pesapal is a leading payment services company focused on
building innovative payment and business tools for African markets. Since 2009,
we have supported tens of thousands of businesses and entrepreneurs across
Africa, enabling them to collect payments online and in-person through mobiles,
cards, and bank transfers. We also provide popular digital tools for ticketing,
reservations, reporting, inventory, merchant credit, APIs, and more.
With partnerships across major credit card companies, banks,
and telecoms, Pesapal securely processes millions of transactions and is
regulated by the Central Banks of Kenya, Uganda, Tanzania, Zambia, and Rwanda.
Our mission is to connect African businesses and customers to electronic
payment systems and the global financial ecosystem.
Role Description
This is a full-time, on-site Technical Support
Engineer (Integrations & Partnerships) role based in Nairobi
County, Kenya. You will serve as the critical technical interface between
Pesapal and our external ecosystem, including acquiring banks, mobile money
platforms, and 3rd party switches.
The successful candidate will manage the “sanity check”
phase of new integrations and provide Level 1 technical troubleshooting for
existing connections. This role goes beyond standard support; it requires a
hands-on engineer capable of performing basic server administration, monitoring
system processes, and running scripts to ensure our payment rails remain robust
and reliable. You will collaborate daily with technical teams at our partner
banks and telcos to resolve bottlenecks and optimize service delivery.
Qualifications
- Technical
Troubleshooting: Expertise in Level 1 troubleshooting techniques
with a focus on API integrations and financial messaging.
- Systems
Administration: Intermediate skills in basic server
administration (Linux/Windows), including the ability to check server
processes, manage services, and execute maintenance scripts.
- Integration
Support: Experience performing sanity checks and validation for
new system setups between multiple high-stakes technical partners.
- Analytical
Skills: Strong problem-solving abilities to identify root causes
in complex payment flows involving banks and switches.
- Communication: Effective
professional communication skills, specifically the ability to translate
technical issues when interfacing with partner banks’ technical staff.
- Customer
Excellence: A customer-focused mindset ensuring that internal and
external stakeholders are updated promptly during support incidents.
- Industry
Knowledge: A strong understanding of payment systems, mobile
money (M-Pesa), or financial technology (ISO 8583, REST APIs) is highly
advantageous.
- Education: Bachelors
degree in Computer Science, Information Technology, or a related field.
- Experience: Previous
experience in a technical support or systems integration role within the
FinTech or Banking sector is preferred.
Program Manager – Customer Operations & Process Excellence at Pesapal
Job Summary
As Pesapal continues its rapid expansion, ensuring a
seamless, efficient, and positive customer experience is paramount. We are
seeking a highly skilled and motivated Program Manager –Customer
Operations & Process Excellence to optimize operational
performance to ensure scalability, efficiency, customer-centricity, and
regulatory compliance.
Reporting to the Chief Operating Officer (COO),this is a
high-impact, cross-functional role designed for a strategic thinker who is also
an exceptional executor. You will be responsible for mapping, redesigning, and
implementing the systems and processes that form the backbone of our customer
journey. Working closely with Customer Experience, Account Management, Sales,
Risk, and Finance, you will eliminate bottlenecks, drive efficiency, and
ultimately build a world-class operational framework that supports our scale
and enhances customer satisfaction.
Key Responsibilities
Customer-Centric Process Design & Optimization
- Lead
end-to-end customer journey mapping for critical processes including
onboarding, KYC, transaction processing, dispute resolution, and support.
- Translate
customer insights, complaints, and feedback into actionable improvements
that reduce friction and improve satisfaction.
- Identify
bottlenecks, manual interventions, and pain points across workflows using
analytics, VoC feedback, and journey mapping tools.
- Design
and implement streamlined, automated, and scalable workflows aligned to
customer expectations and regulatory requirements.
- Document
and maintain Standard Operating Procedures (SOPs), policies, and Service
Level Agreements (SLAs) across key departments.
Systems Enablement & Automation
- Collaborate
with Technical, Product, and Customer Experience teams to embed
customer-first thinking in process and systems design.
- Partner
on the evaluation, selection, and implementation of enabling technologies
such as CRMs, ticketing systems, knowledge bases).
- Translate
business needs into technical specifications, coordinate user acceptance
testing and track deployment readiness.
- Support
deployment of self-service tools (e.g., smart IVRs, digital forms,
chatbots) and ensure alignment with user experience principles.
Operational Efficiency & Cost Optimization.
- Analyze
and streamline workflows using Lean Six Sigma and value stream mapping.
- Lead
initiatives to reduce manual work, redundancies, and operational costs.
- Drive
standardization and documentation of SOPs, SLAs, and quality frameworks.
- Champion
digital-first, paperless, and self-service processes.
Cross-Functional Program Leadership
- Act as
the process improvement lead, coordinating across departments to deliver
high-impact change initiatives.
- Drive
cross-functional workshops and project teams focused on optimizing
customer-facing and internal operations.
- Create
and manage detailed project plans, including scope, milestones, risk
tracking, and communication strategies.
- Proactively
resolve interdepartmental blockers and ensure process changes are
delivered on time, within scope, and with minimal disruption.
Compliance & Quality Assurance
- Ensure
all processes are compliant with regulatory frameworks including AML, KYC,
PCI-DSS, and internal risk controls.
- Proactively
identify and address potential compliance risks in workflows before they
escalate.
- Collaborate
with Risk and Internal Audit to address gaps and maintain audit readiness.
- Lead
root cause analysis and corrective action planning for operational
failures.
Performance Monitoring & Reporting.
- Define,
track, and report on process effectiveness KPIs such as: Customer Effort
Score (CES), CSAT, NPS, First Contact Resolution (FCR), SLA and QA
adherence metrics
- Create
and maintain dashboards and reports for the senior leadership, providing
clear visibility into operational performance and the impact of
improvement initiatives.
- Conduct
post-implementation reviews to assess the success of changes and identify
opportunities for continuous improvement.
- Use
analytics to drive data-backed decisions and proactive issue resolution.
Required Qualifications & Experience
- Bachelor’s
degree in business administration, Finance, Information Technology,
Engineering, or a related field.
- A
minimum of 5 years of experience in program management, project
management, or operations management, preferably within a fintech,
payments, banking, or fast-paced technology environment.
- Proven
track record of leading complex, cross-functional projects focused on
business process re-engineering and optimization.
- Strong
understanding of process improvement methodologies such as Lean, Six
Sigma, or Agile. Formal certification is a strong plus.
- Hands-on
experience with operational tools such as CRM systems (e.g., Salesforce,
Zoho), customer support platforms (e.g., Zendesk, Jira Service Desk), and
project management software (e.g., Trello, Jira).
How to Apply
Interested candidates should submit ONLY their C.V. and an application letter to kazi@pesapal.com, to be received by 1st August, 2025