Chief Security Officer at Taita Hills Safari Resort & Spa
Role Overview
The Chief Security Officer will provide strategic leadership
and operational oversight of all security functions, ensuring a safe, secure,
and compliant environment across the resort, safari lodge, and conservation
areas, while working within a wildlife sanctuary setting with flexible hours
including weekends, holidays, and emergencies; compensation will be competitive
and commensurate with experience, with full details shared during the
recruitment process.
Roles and Responsibilities
- Develop
and enforce comprehensive security policies and procedures.
- Conduct
regular security risk assessments and audits to identify vulnerabilities.
- Coordinate
security operations with law enforcement, wildlife authorities, and
partners.
- Oversee
access control systems and ensure 24/7 security coverage.
- Ensure
compliance with all local, national, and international security
regulations.
- Develop
and implement emergency response plans for fire, medical, theft, poaching,
and natural disasters.
- Lead
incident response efforts and conduct investigations when necessary.
- Organize
regular emergency drills and staff preparedness training.
- Collaborate
with conservation teams to prevent poaching and illegal wildlife
activities.
- Support
partnerships with national park authorities and community rangers.
- Monitor
wildlife and sanctuary boundaries using surveillance systems.
- Maintain
a safe and secure environment for guests and staff at all times.
- Develop
and communicate safety guidelines and emergency procedures to staff and
guests.
- Train
staff on security awareness, personal safety, and crisis response.
- Handle
guest-related security concerns professionally and discreetly.
- Manage
CCTV, alarms, fencing, communications, and access control systems.
- Ensure
all security equipment is maintained and functioning properly.
- Support
cybersecurity measures to protect guest and company data.
- Lead,
train, and manage the security team, including recruitment and performance
oversight.
- Promote
a strong culture of safety, vigilance, and accountability across the
organization.
Education & Certifications
Qualification and Experience
- Bachelor’s
degree in Security Management, Criminology, Law Enforcement, or a related
field.
- Professional
certification in security risk management, crisis management, or wildlife
protection is an added advantage.
- First
Aid and Fire Safety certification is preferred.
Experience
- Minimum
of 5-7 years’ experience in security management or a related field.
- Prior
experience in hospitality, tourism, wildlife conservation, or remote
environments is highly desirable.
- Demonstrated
leadership experience managing security operations and emergency
situations.
Skills & Competencies
- In-depth
knowledge of security protocols, risk assessment, and emergency response
planning.
- Strong
leadership abilities with excellent communication and interpersonal
skills.
- Ability
to perform effectively under pressure in high-risk or fast-paced
environments.
- Strong
analytical, decision-making, and problem-solving skills.
- Good
understanding of local security regulations, wildlife conservation
policies, and tourism sector requirements.
How to Apply
To apply, send your detailed CV and
certificates/testimonials to; recruitment@taitahillssafariresort.com before 18th
January
Food and Beverage Supervisor
We are currently looking to recruit a Food and Beverage
Supervisor, [two positions]to work at Taita Hills & Salt Lick Wildlife
Resort Ltd.
Roles and Responsibilities
- Allocate
workstations and oversee meal service setups.
- Lead
shift briefings on guest feedback, staff, VIPs, and hotel updates.
- Maintain
grooming, hygiene, and uniform standards.
- Ensure
clean, organized dining and service areas.
- Report
maintenance issues promptly.
- Manage
inventory, cash floats, duty rosters, and attendance records.
- Motivate,
guide, and counsel team members.
- Provide
performance feedback and identify training needs.
- Support
staff appraisals and recognition programs.
- Foster
teamwork and resolve conflicts.
- Train
staff on brand and service standards.
- Conduct
brief training sessions to address service gaps.
- Enforce
SOP compliance and report misconduct.
- Track
equipment, breakages, and resource usage.
- Authorize
bill changes in Manager’s absence with proper records. Coordinate with
kitchen, front desk, and housekeeping.
- Maintain
clear and accurate communication across departments.
Qualification and Experience
- Diploma
in Hospitality Management or equivalent qualification.
- 2–3
years of supervisory experience in Food & Beverage within a reputable
hotel.
- Strong
leadership, communication, and team coordination skills.
- Solid
understanding of F&B operations and guest service standards.
- Familiarity
with POS systems and hotel billing procedures.
How to Apply
To apply, send your detailed CV and certificate/testimonials
to: recruitment@taitahillssafariresort.com before 1st May
2025. Only shortlisted candidates will be contacted.
Assistant Executive Housekeeper, (two positions)
We are currently looking to recruit an Assistant Executive
Housekeeper, [two positions] to work at Taita Hills & Salt Lick Wildlife
Resort Ltd.
Roles and Responsibilities
- Manage
daily room status updates via Opera (departures, arrivals, early
check-ins)
- Review
evening reports and lead team briefings
- Allocate
rooms and tasks to stewards based on occupancy
- Enforce
DND policy; ensure VIP/show rooms are ready by 10:00 AM
- Generate
and reconcile room discrepancy reports
- Supervise
staff attendance, grooming, and shift readiness
- Monitor
cleaning supply inventory and equipment usage/maintenance
- Conduct
regular inspections of guest rooms and public areas
- Ensure
cleanliness and safety standards are consistently met
- Conduct
performance appraisals and identify training needs
- Manage
staff motivation, discipline, and recognition
- Participate
in stock-taking and reporting
- Uphold
Taita Hills & Salt Lick’s core values, standards, and safety policies
- Perform
other duties as assigned by the Executive Housekeeper
Qualification and Experience
- A
diploma or higher in Housekeeping or Hospitality Management
- At
least 3 years of experience as an assistant housekeeper, ideally in a
luxury hotel or lodge
- Proficient
in Opera PMS and MS Office applications
- Exceptional
organizational and leadership abilities with a keen attention to detail
- Outstanding
communication and interpersonal skills
- Demonstrated
capability to manage and inspire teams
- High
standards of integrity and professionalism
- Strong
skills in planning, time management, and reporting
- A
genuine passion for guest service and team development
How to Apply
To apply, send your detailed CV and certificate/testimonials
to: recruitment@taitahillssafariresort.com before 1st May 2025.
Only shortlisted candidates will be contacted.
Reservation Assistant
We are currently looking to recruit a Reservation Assistant,
to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Handles
reservations via phone, email, system referrals, and from internal
departments or travel agents.
- Maintains
up-to-date knowledge of room types, layouts, availability, rates,
packages, and hotel policies.
- Creates,
updates, and manages reservation records, confirmations, cancellations,
and modifications.
- Communicates
reservation details and changes to the front desk and assists with
preregistration when needed.
- Processes
and monitors advance deposits, tracks availability, and supports occupancy
and revenue forecasting.
- Manages
daily correspondence, responds to inquiries, and keeps all files organized
and current.
- Maintains
a professional appearance and work area; promotes a courteous and friendly
environment.
- Assists
with front office duties and follows all health, safety, and fire
procedures.
- Accepts
additional tasks as requested by management.
- Preference:
Ladies from Mombasa.
Qualification and Experience
- Minimum
2 years’ experience in the hospitality industry, with at least 1 year in a
busy hotel’s reservations department.
- Proficient
in the Opera reservation system.
- Well-spoken,
well-groomed, and demonstrates excellent customer care and telephone
etiquette.
- Strong
in sales and upselling, with attention to detail and good organizational
skills. Flexible, adaptable, and a reliable team player.
How to Apply
To apply, send your detailed CV and certificate/testimonials
to: recruitment@taitahillssafariresort.com before 1st May
2025. Only shortlisted candidates will be contacted.
Credit Controller
We are currently looking to recruit a Credit Controller, to
work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Post
daily revenues and generate revenue reports
- Reconcile
city ledger and process invoices via Opera
- Send
invoices to debtors and handle PM/staff account billing
- Post
WVAT and allocate payments on debtor accounts
- Reconcile
accounts and prepare/send statements to debtors
- Handle
debtor collections and generate ageing analysis
- Revalue
debtor balances and create A/R accounts with approval
- Process
credit notes and negotiate credit terms with debtors
- Set
credit limits and maintain debtor credit records
- Resolve
debtor issues and support revenue audits as needed
Qualification and Experience
- CPA
Section 3 to 6
- 3–5
years of experience in the hospitality industry
- Proficient
in Opera and SUN System (Version 6)
- Knowledge
of revenue and income audits is an added advantage
- Demonstrates
a high level of integrity
- Experienced
in revenue audits and credit control, ensuring compliance,
- reducing
revenue leakage, and improving collection efficiency through data analysis
and cross-functional teamwork.
How to Apply
To apply, send your detailed CV and certificate/testimonials
to: recruitment@taitahillssafariresort.com before 1st May
2025. Only shortlisted candidates will be contacted.
HR Cordinator
We are currently looking to recruit a HR Cordinator,
to work at Taita Hills & Salt Lick Wildlife Resort Ltd.
Roles and Responsibilities
- Ensure
adherence to and continuous improvement of HR operational policies and
processes
- Assist
with recruitment, performance management, staff discipline, and HR
administration
- Coordinate
staff accommodation, facilities, and transport
- Oversee
cleanliness and comfort in employee accommodation, canteen, and restrooms
- Promote
good employee conduct and manage disciplinary procedures when needed
- Ensure
annual appraisals are completed, and follow up on development needs
- Assist
with communication of key messages to staff
- Maintain
confidential staff files, documents, and pay scale information
- Manage
payroll in line with budget guidelines
- Promote
employee communication channels and encourage feedback
- Maintain
positive relationships with staff representatives and resolve grievances
- Assist
in organizing employee events (staff meetings, parties, community service,
etc.)
- Support
staffing and training needs to enhance operations
- Ensure
compliance with legal and statutory requirements
Qualification and Experience
- Bachelor’s
Degree or Higher Diploma in Human Resource Management or a related field
- At
least 3 years of experience in a similar role within a hotel setting
- Strong
interpersonal and communication skills
- Proven
leadership and team management abilities
- Proficient
in both oral and written English
- Excellent
computer skills (MS Word, Excel, Outlook)
- Member
of the Institute of Human Resource Management (IHRM)
How to Apply
To apply, send your detailed CV and certificate/testimonials
to: recruitment@taitahillssafariresort.com before 1st May
2025.
Only shortlisted candidates will be contacted.