Loan Booking Officer at SBM Bank Kenya
Job Purpose
To drive growth of the check-off loan portfolio by sourcing,
processing, and booking salaried loans (primarily for government and
institutional employees), while ensuring compliance with bank policies,
regulatory requirements, and service standards.
Key Responsibilities
Loan Booking (40%)
- Ensure
timely and accurate data capture and booking of disbursed check-off loans
into the respective employer payroll systems.
- Submit
deduction schedules to assigned employers before cut-off dates and ensure
all payments are effected.
- Receive
and review loan applications to ensure completeness and accuracy.
- Facilitate
loan booking and ensure timely disbursement.
- Ensure
correct setup of check-off instructions with employers.
- Take
immediate remedial action on under-deducted and unbooked loans once
check-off payments are received by the bank.
- Undertake
loan restructuring where required, ensuring such actions are supported by
adequate repayment capacity.
Portfolio Management (30%)
- Monitor
assigned loan portfolios to maintain Portfolio at Risk (PAR) and roll
rates within approved bank thresholds.
- Identify
and follow up on dropped loans, underpayments, and skipped deductions
arising from staff resignations, retirements, dismissals, or other causes.
- Track
payroll deductions and follow up on delayed or missed remittances.
- Engage
employers and clients to resolve repayment issues.
- Support
collections and recovery efforts where necessary.
Customer Experience (10%)
- Handle
customer complaints, loan stoppages, and processing queries.
- Provide
timely feedback to branches on Employer Letter of Undertaking (LoU)
confirmations.
- Maintain
high service standards to enhance customer satisfaction and retention.
Risk and Compliance (10%)
- Ensure
all loan applications are supported by valid and complete documentation
and comply with bank credit policies and Memoranda of Understanding
(MOUs).
- Ensure
all documentation meets Know Your Customer (KYC) and Anti-Money Laundering
(AML) requirements.
- Adhere
to internal credit policies and applicable regulatory guidelines,
including Central Bank of Kenya (CBK) regulations and Data Protection
requirements.
- Maintain
proper physical and digital filing of all loan documents.
- Escalate
any identified irregularities, risks, or compliance concerns.
Reporting (10%)
- Provide
management with regular updates on portfolio performance and key issues.
- Maintain
accurate records of all sourced, processed, and booked loans.
Key Relationships
Direct Reports
- None
Internal Customers
- Workplace
Banking Unit
Knowledge, Skills and Experience Required
- Bachelor’s
degree in Banking, Finance, Economics, Business Administration, or a
related field.
- At
least 2–3 years of banking experience, preferably in check-off lending,
salary lending, payroll lending, or a related credit function within a
commercial bank or microfinance institution.
- Knowledge
of credit processes and payroll-based lending products.
- Understanding
of Kenyan banking regulations and CBK guidelines.
- Proficiency
in banking systems and Microsoft Office applications.
Competencies Required
- Strong
sales and negotiation skills.
- Relationship
management and networking ability.
- Credit
analysis and attention to detail.
- Excellent
communication and interpersonal skills.
- High
level of integrity and professionalism.
- Ability
to work under pressure and meet performance targets.
- Strong
problem-solving and decision-making skills.
- Good
organizational and time management skills.
Scheme Administration Manager at SBM Bank Kenya
Job Purpose
The role holder will be responsible for coordinating all
Personal Banking business for centralized schemes (MOUs) to ensure the Bank’s
strategies, goals, and objectives are achieved. The incumbent will support the
business in scheme administration for centralized MOUs, loan booking under
check-off arrangements, follow-up on payroll deductions, and submission of
changes in pay points to the respective institutions. The role oversees various
schemes within public and government institutions, private institutions, and
other centrally managed entities, including but not limited to Teachers Service
Commission (TSC), Disciplined Forces, State Departments, and Pension schemes.
Key Responsibilities
Scheme Administration and Operations (40%)
- Manage
and supervise the operations of Loan Booking Officers, ensuring
efficiency, accuracy, and adherence to established procedures.
- Confirm
payroll details are accurate prior to loan approval by Regional Managers
and the Credit Risk function.
- Review
and confirm receipt of stop orders within stipulated timelines, verify
that check-off deductions have been effected, and ensure all required data
capture is completed to facilitate the release of take-home pay.
- Advise
on the final disbursement of loans through CAD, ensuring disbursements are
supported by appropriate data capture.
- Supervise
the submission of changes to pay points to the respective institutions.
- Ensure
timely crediting of customer deductions upon receipt of funds by the Bank
after monthly payroll closure.
- Liaise
with approvers to facilitate timely approval of loan applications.
- Follow
up to ensure timely disbursement of Personal Banking check-off loans
through CAD.
- Handle
loan application exemption requests from branches in liaison with Regional
Relationship Managers and Credit Risk.
- Review
and take immediate remedial action on under-deducted and unbooked loans
once check-off payments are received by the Bank.
- Ensure
monthly by-product reconciliations are conducted and all identified
discrepancies are resolved within a reasonable timeframe to mitigate
potential loss provisions.
- Coordinate
loan restructuring activities where necessary, ensuring adequate repayment
capacity exists.
- Coordinate
regular training initiatives in collaboration with the Credit Analysis
team to strengthen onboarding processes, enhance credit analysis, and
improve overall scheme administration.
- Maintain
a register of identified gaps within the scheme lending process and ensure
it is utilized to support training programs and inform Human Resource
interventions.
Loan Booking Management (20%)
- Lead
a team of Loan Booking Officers to ensure all disbursed loans are fully
booked under the check-off arrangement within the respective payroll
departments.
- Communicate
the booking status of all monthly loan disbursements to branches.
- Collate
loan schedules on each payroll date, conduct analysis, and follow up on
loans that have been adopted, reduced, or dropped.
- Supervise
follow-up activities on loan deductions to ensure timely remittance by
engaging payroll accountants and Heads of Finance.
Portfolio Quality Management (20%)
- Undertake
continuous clean-up of the loan portfolio to ensure reinstated customer
deductions are accurately reflected on payroll records and payslips.
- Manage
the performance of the scheme loan portfolio and ensure adherence to
approved Portfolio at Risk (PAR) thresholds.
Risk and Compliance (10%)
- Conduct
weekly callback spot checks on sampled check-off loan applications to
confirm callback forms are properly completed and actual callbacks are
conducted with applicants’ immediate supervisors to verify the absence of
pending disciplinary issues.
- Supported
by a team of loan officers, ensure all loan documents, salary statements,
and scheme documentation are properly authenticated and any suspected
fraudulent activities are escalated promptly.
- Make
recommendations to the Director – Consumer Banking and Director – Credit
regarding schemes that should be discontinued due to fraud concerns or
misalignment with the Bank’s risk appetite.
- Recommend
withdrawal of lending discretion from Scheme Officers who fail to adhere
to onboarding processes or who engage in fraudulent activities.
- Ensure
all scheme activities comply with legal, regulatory, and internal policy
requirements.
Other Responsibilities (10%)
- Liaise
with internal and external stakeholders across various sectors.
- Update
and advise the Director – Consumer Banking on the progress of Personal
Banking business within assigned institutions.
- Perform
any other duties assigned by the line manager.
Key Relationships
Direct Reports
- Scheme
Administrators
- Loan
Booking Officers
Internal Customers
- Workplace
Banking
Knowledge, Skills and Experience Required
- Bachelor’s
degree in Business, Banking, Finance, Economics, or a related field.
- Minimum
of five (5) years’ experience in Personal Banking or a related banking
function.
- Strong
knowledge of banking products and services.
- Experience
in scheme lending, payroll lending, or check-off loan administration will
be an added advantage.
Competencies Required
- Demonstrated
ability to build, manage, and influence stakeholder relationships to
achieve business objectives.
- Ability
to confidently engage in business discussions with key decision-makers and
employees.
- Excellent
communication, interpersonal, and team collaboration skills.
- Self-driven
with strong attention to detail and the ability to meet strict deadlines.
- Strong
leadership, planning, and organizational skills.
- Mature
personality with a collaborative team-oriented approach.
- Flexibility
and willingness to travel to customer locations when required.
- Excellent
analytical and business development skills.
- Strong
networking capabilities and sound understanding of the Personal Banking
sector.
- High
level of integrity, professionalism, and ethical conduct.
Assistant relationship Manager, Trade Finance (1)
- Location:
Head Office
- Expiry
Date: 06 May 2025
The overall responsibility of this role is to develop and
grow sustainable economic benefit from a Portfolio of vanilla, Structured Trade
and Commodity Finance customers, through effective business development
strategies that will ensure SBM Bank Kenya Limited becomes the leading Trade
and commodity financing partner.
Relationship Manager, Transaction Banking (1)
- Location:
Head Office
- Expiry
Date: 06 May 2025
To Support Head Transaction Banking in delivering and
implementing overall cash management solutions for business
strategy.To provide liaison and work with Corporate, Business Banking and
Branch Banking sales teams to identify and deliver Transaction Banking
Solutions.
Bancassurance Sales Officers (6)
- Location:
Nairobi Regions
- Expiry
Date: 06 May 2025
The purpose for this role is to have dedicated insurance
sales officers tasked to drive the penetration of insurance among core bank
customers, foster cross-sell and revenue growth. Collaborate with key
stakeholders internally and externally to optimize the bancassurance
distribution channel. To implement sales plans/actions/ promotions and identify
sales opportunities To ensure compliance objectives are adhered to.
Assistant Manager –Forex Trading Dealer
- Location:
Head Office
- Expiry
Date: 06 May 2025
Control and co-ordinate the bank’s foreign currency spot and
forward positions created by sales and purchases to and from inter-bank,
branches and clients and manage the resulting market risk positions profitably
and within agreed proprietary trading limits.