Customer Service Representative at Avery Dennison Corporation
ABOUT ROLE:
Scope and General purpose of the role:
The incumbent is required to oversee the functions of:
receiving and capturing orders, check that the pricing, quantity and slitting
pattern is correct. The incumbent is also required to maintain good
relationships with all customers to grow the business and promote new products.
The incumbent’s job purpose is not limited to the above mentioned.
YOUR RESPONSIBILITIES WILL INCLUDE:
SALES TARGETS:
- Compile
an order in-take report and submit to the CSR Manager on a daily basis
- Promote
and sell the slow moving and warehouse 32 stock to customers while
contributing to team effort by accomplishing related results as
required.
CUSTOMER CENTRICITY:
- Liaise
with the operations and dispatch staff to ensure that customer
requirements are met
- Resolve
product/service queries by clarifying customer complaints and logging on
salesforce.com on a daily basis
- Update
customer price lists when price changes occur
- Ensure
that internal staff have all the relevant information so that invoicing
can be done timeously
- Manage
incoming calls and ensure that all customer demands are met
- Direct
customer queries to the relevant party
- Check
the inventory on hand on a daily basis based on customer forecast
- Conduct
an MDI (Managing Daily Initiative) on a weekly basis with the dispatch,
production, receiving and sales staff to address problem areas within each
department
- Recommend
potential products and services to customers
- Maintaining
a positive, empathetic and professional attitude toward customers at all
times
- Responding
promptly to customer inquiries
ORDER PROCESSING:
- Load
customer orders on the MFGpro system to create a sales order
- Create
a job card based on the sales order
- Ensure
that all orders are accurately created and timeously distributed to the
production department
- Request
the a time frame from the Production Supervisor regarding urgent orders
- Communicate
the time frame to the Dispatch Supervisor to ensure that delivery occurs
within the allocated deadlines
- Liaise
with the Finance department regarding customers that are on hold
- Send
correspondence to the Finance Department regarding customers accounts that
are suspended
- Provide
customers feedback in terms of urgent orders as well as materials that are
out of stock
GENERAL:
- Participate
and assist with stock take as required
ESSENTIAL SKILLS REQUIRED:
- Sound
Telephonic skills
- Customer
liaison skills
- Good
Listening skills
- Excellent
verbal and written communication skills
- Analytical
problem solving skills
- Multi-tasking
and able to work under pressure
- Attention
to detail
WHAT WE WILL BE LOOKING FOR IN YOU:
- Applied
learning
- Building
customer loyalty
- Building
partnerships
- Continues
learning
- Contributing
to success
- Customer
focus
- Decision
making
- Energy
- Stress
tolerance
- Initiating
action
- Experience
in handling exports queries, documentation and coordination with internal
and external agencies.
- Experience
working with customer support.
- Sound
knowledge and working experience on Microsoft Excel (intermediate
level).
Qualifications
FORMAL QUALIFICATIONS:
- Relevant
Qualification
- At
least 3-5 years experience within a B2B environment.
Additional Information
Please note that if you have not heard from the HR
Department within 30 days of this advert closing, your application has
unfortunately been unsuccessful.
Avery Dennison Internship. Apply Now!
Are you looking for an opportunity where you can bring your unique skills and talents to work every day? Do you thrive on ideas and making a visible impact? Do you want to work with colleagues who are as excited about what they do as you are, and who are building meaningful careers? Consider Avery Dennison.
Working for Avery Dennison can make a meaningful difference in your future. Here, you can grow your career with a company that has innovation in its DNA and is helping create a more sustainable world. You’ll have the strength of a global market leader behind you as you make an impact in an open, collaborative culture where diversity of thought is encouraged and respected.
Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels, and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion.
Our interns do not shy away from a challenge and are looking for a chance to create a real impact with our company. Avery Dennison’s Internship Program has a single business focus to cultivate future talent for our rapidly growing organization. With a concentrated blend of experiential on-the-job learning, a dynamic environment, access to business leaders, and a supportive team of co-workers, peers, and supervisors, the Internship Program will provide you the opportunity to sharpen your skills and collaborate on a number of strategic projects.